ABM UK. Integrated Facilities Solutions

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1 ABM UK Integrated Facilities Solutions

2 A Little About Us Together we service more than 1,500+ locations across the UK, including: We employ 5,000+ staff: 400+ Commercial Office Locations 20+ Airports 65 Shopping Centres & Retail Parks 2.5 million sq. ft. of Public & Entertainment Venue Space 4.5 Million sq. ft. of Critical Facilities Our fleet of 450+ vehicles supports our specialist cleaning and technical contracts Our specialised Employee Learning Centre offers over 20 courses across 5 disciplines Cleaning Guest Services Security Technical

3 Capabilities As a leader in soft and technical service provision, ABM UK provides first class cleaning, security, technical, and integrated facilities services to the retail, commercial, public, critical, financial, and sports and leisure industries. With national delivery expertise and national presence, we offer localised, trained resources with strong management backing. We are a premier provider of facilities management services and can self-deliver all core competencies across all disciplines within either separate or integrated offerings. At ABM UK, we pride ourselves on the ability to focus on our clients, and have a proven track record of delivering successful service solutions while building long lasting relationships. Our partnership approach includes open and honest communication, and trust achieved by delivering on promises made. We couple this with the ability to provide a highly flexible and scalable service that can adapt to changing needs. This ensures clients get the most value from their service budget and that the occupants and visitors of sites we maintain have a positive experience. VERTICALS Aviation Financial & Legal Commercial Critical Public Retail Sports & Leisure SERVICES Integrated Facilities Solutions Cleaning Services Guest Services Ground Maintenance Mechanical & Electrical Parking & Transportation Refrigeration Security Waste Management ONE TEAM One Invoice One Management Meeting One Provider One Point of Contact One Management Information Portal HIGHLY EFFECTIVE AND COMPETITIVE SERVICE OFFERING

4 Integrated Facilities Solutions Cleaning Daily Rostering Periodic Deep Cleans Sustainable Cleaning Solutions Dynamic Scheduling Around Events & Footfall Peaks Emergency Weather Contingency Planning Security Personnel & Consulting Uniformed & Plainclothes Security Patrol & Alarm Response Security Consulting Concierge & Receptionists CCTV Monitoring Technical Engineering Maintenance Preventive & Predictive Maintenance Repairs, Installations & Project Works Specialist Self-Delivery Electrical, Mechanical & Public Health HVAC Refrigeration & Combustion Critical Solutions Technical Cleaning & Remediation Airflow Management Contamination Management Post Construction Cleaning Raised Access Flooring Room integrity Testing Energy Guaranteed Energy Saving Programmes Expertise & Engagement Responsible Supply Chain Green Infrastructure EV Charging Stations Guest Services Reception and Concierge Porterage Post Room Retail Guest Experience Brand Ambassador Program Grounds Maintenance Landscape & Irrigation Installation & Maintenance Green Infrastructure Exterior Pest Management Single Service Multi Service Facilities Management Single services subcontracted under one management Integrated Facility Solutions All services self-delivered as one connected team

5 5 Reasons to Partner with ABM Self-delivery We have expertise across all our vertical markets and deliver a comprehensive suite of in-house services. Our one team approach ensures all your requirements are managed as part of the same contract, maximising efficiency and reducing overhead. Integrated or Single Service Solutions Whether you need single services or a complete suite of integrated solutions, ABM UK can tailor a solution to fit your specific facilities and needs. We work nationally and have proven experience in single site or portfolio service delivery. Expertise We pride ourselves in having highly-trained and experienced team members who take the service standard to new heights. Our proactive engagement of delivery and performance is underpinned by career specialists who guarantee continuous improvement and innovation. You also benefit from the expertise and experience of the worldwide ABM group. Availability We value trust and work with full performance visibility through an in-house computerised maintenance system and 24/7 service desk. Our emergency call outs provide the support you need when you need it, and we pride ourselves in having clear escalation processes from the front line to senior leadership level. Sustainability We understand our responsibility to work with you to build energy efficient, environmentally-friendly solutions. Our processes, supply chain, and proactive asset management are underpinned by ISO 14001:2004 and ISO 50001:2011 (ISOQAR:9459) principles.

6 Our People Our mission is to make a difference, every person, every day. As a facility solutions provider, we recognise that our people are what make ABM UK: from front line operatives at client locations to management and supporting service staff in regional offices and service desks, we are all ABM UK people, with the ability to make a difference through our service, behaviour and attitude. We recognise those who go over and above in their roles and actively encourage volunteering, giving each employee a day s leave to give back to their communities. Our vision is to be a the clear choice in the industries we serve through engaged people ABM UK places great importance on developing our employees, providing opportunities for upskilling as well as established programmes of active mentoring and support. From day one, staff are welcomed into our one team approach, with shared values and vision. They are supported throughout with sustained and continual communication aimed at equipping our employees to deliver to our clients and are continually building their skills and careers. Our purpose-built dedicated Learning Centre upskills and increases our cleaning, security and technical capability, reducing the need for subcontractors as we self-deliver more. The Learning Centre also supports and further enhances our Apprentices skills while they attend college and work within fully-experienced teams. Our elearning courses are available so that all our employees can benefit from improved leadership, customer services, and even people skills. We also build targeted energy efficiency, and health and safety best practice training and awareness courses. Innovation Excellence Collaboration Respect Integrity Trust

7 The Customer Experience ABM understands there is more to excellent service delivery than the task in hand. One Team Approach How can you create a positive atmosphere for your visitors and site users? By treating them as guests. We provide an elevated service standard that inspires those who use your sites to return time and time again. Driving Brand Loyalty Providing Training Whatever your industry, repeat business and employee satisfaction is crucial. Our customer service staff are there on hand as representatives of your brand. Their warm welcome and caring outlook make your business a destination of choice. The specifics are up to you -- we collaborate with you and your stakeholders to deliver a shared vision of guest care. Creating Brand Advocates Commercial Focus Personalising Services Growing Business Through Outstanding Service Brand Ambassadors Every staff member represents your brand, from security and facilities personnel to frontline services. Often, they create a visitor s first or last impression of your property. That s why we ve built our Brand Ambassador programme a unique customer service training course developed and tailored to the specific needs of each client.

8 Cleaning ABM understands that clean environments create a positive atmosphere. Our cleaning teams provide our clients with trained, flexible presence on site, ensuring a clean and comfortable environment. With over 30 years of UK service delivery, we have the infrastructure to support our operations and have clear best practice guidelines for our employees. ABM UK is driven by providing a more sustainable solution through building a responsible supply chain, without compromising on quality. Flexible Presence Comprehensive Training Environmentally Friendly Processes End-to-End Reporting In-House Experts Continuous Improvement

9 Technical ABM understands that, when it comes to uptime, prevention is best. Our highly experienced technical team is there to maintain your assets and ensure your site runs without disruption. Self-delivery experts, we provide all core M&E and HVAC maintenance, including specialist chiller and lighting service. Our engineers and 24/7 service desk are supported by a CAFM system and technically qualified managers who are ready for anything. In addition to emergency call outs we can provide dedicated static engineering presence on site full-time or, should there be no need for a fulltime presence, schedule in regular visits from our highly adaptable, site-inducted, multi-skilled M&E mobile engineering resources. In addition to this, our in-house specialised combustion and refrigeration mobile resources are on hand in a fully-equipped fleet. Bespoke PPM Offering Self-Delivery of Core Competencies Critical Spare Management Non-Invasive Asset Analysis Sustainability-Driven, Energy Saving Solutions End-to-End Reporting In-House Experts

10 Critical Solutions ABM understands that critical facilities are the heartbeat of your infrastructure As we move forward into an increasingly digital age, it is more important than ever to maximise the uptime of your systems. Our critical services teams provide preventive maintenance and work to assess and manage risk to our clients data facilities, computer rooms, server rooms, and laboratories. Data Centre Cleaning Server & Comms Room Cleaning Post-Construction Cleaning Cleanroom Cleaning Airflow Management Maintenance & Engineering Room Integrity Test

11 Security ABM understands that a business must be prepared for anything. ABM s security services are ranked among the top five percent in the UK, with clients ranging from shopping centres to international airports. Our Core Operations division provides day-to-day uniformed personnel, covert officers, and security systems. Our Specialist Services division delivers our unique Emergency Preparedness Cycle, security consultancy services, and specialist training. Specialist Training Counter-Terrorism Awareness Behavioural Techniques First Response Major Incident Management Delivery & Training Crisis Communications Specialist Security Team Threat-Based Surveys & Response Plans: Active Shooter Bomb Search & Disposal Unique Emergency Preparedness Cycle

12 U.K. Office Locations Building Value with Integrated Facilities Solutions ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $5.1 billion and over 100,000 employees in 300+ offices throughout the United States and various international locations. ABM s comprehensive capabilities include janitorial, electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes from schools and commercial buildings to hospitals, data centres, manufacturing plants and airports. ABM Industries Incorporated, which operates through its subsidiaries, was founded in For more information, visit ABM.co.uk ABM.co.uk 2017 ABM Industries Inc. All rights reserved. ABM