Services Catalogue. Hardware Services

Transcription

1 Services Catalogue Hardware Services

2 Hardware Services

3 Interact offers full range of appliances for every IT solution for the variable IT environments through our presales specialists to discover the existing factors in your IT environment, especially those factors which usually costs huge budget to deliver the most effective solution that meets your needs. We are here to develop your business interest, and save your budget. Interact has established partnerships with almost 20+ leading global IT Vendors such as HP, Lenovo, Dell, Cisco, Fortinet, EMC, Aruba, APC Schneider and more. Pre-sales Consultancy Study Customer s Scope of Work, Design, Size and Provide Solution Standard Features: - Presentations - Demos - Offering - Responding to RFI s and RFP s Optional Features: - Proof of concepts (when applicable) 02

4 After-sales Support Controlled Delivery, Supply Chain, Pickup & Return Services, Insurance Standard Features: - On-Site Delivery - Supply Chain - Insurance Optional Features: - Pickup & Return Services - Long Distance Delivery (Air freight/ Sea freight) 03

5 After-sales Consultancy Controlled Delivery, Supply Chain, Pickup & Return Services, Insurance Hotline & Remote Trouble Shooting Spare Parts & Repair After Sales Hardware Upgrade & Upscaling Standard Features: - Trouble Shooting - Failure Diagnostics - Repair - On-Line Support Optional Features: - Provide Spare Parts (for out of warranty cases) - Pickup and Return Services - Hardware Upgrade 04

6 HP Care Packs and Warranty Services Provide the Hardware standard warranty, Upgrade Standard Warranty and Upgrade SLA services Standard Features: - According to SLA Optional Features: - Service Contracts. - Tailored SLAs. 05

7 Lenovo Warranty Services Provide the Hardware standard warranty services as Lenovo Authorized Warranty Service Provider "AWSP Authorised Warranty Service Provider PSG Engineer repairing Lenovo ThinkPad HELIX371 Standard Features: - According to SLA Prerequisites: - Support our customers with our own local stock (if Part available in our own stock) 06

8 Spare Parts Providing Genuine Spare Parts with a competitive prices. Our huge warehouse make us grantee the liability and flexibility of fulfilling all kind of Service Level Agreements to Interact Contracts. Via Microsoft CRM we can accurately analysis the stock with relative to our maintenance contract this analysis will grantee the availability of spare part during the contract life time,analysis factors such machine failure rate are considerable in creating our warehouse stock. 07

9 UPS Installation and Repair Services Analyze the IT infrastructure for the best power rating and Install Uninterruptable Power Supplies with related Software Alert Management. As an APC-UPS uninterruptable power supplies Select Partner Interact Technology Solutions provide customers with a professional service in customizing the server room power consumption with a complete analysis of the IT infrastructure for the best power rating,leading to an optimum solutions.moreover a complete site survey for the electricity distribution and grounding from voltage rating to ground impedance testing and rating with a report to customer before installation of the UPS. We also recommend the way to keep a healthy environment for the supplied UPS, with the best practice to keep GND impedance on the appropriate rates. Interact provide her customer with the best practice to keep their UPS working in a healthy environment and to extend the battery life of the supplied UPS. The on job training for UPS include a complete instruction on how to monitor your UPS,inspect and troubleshoot the common errors using monitor software and panels,this training prevent small problems form escalating and insure keeping the equipment healthy status. Interact System Engineers adjust the proper interactive actions between operating system and the UPS to ensure proper Auto shutdown without loosing data or functionality of the system,this done by guidelines the IT with best scenarios according his environment and adjusting return battery capacity,low battery duration and shutdown delay on the Software Management software. 08

10 Contact Us EGYPT (Headquarters) Part (7), Block (S 67) El-Shatr El-Aasher, Zahraa El-Maadi, Maadi, Cairo - Egypt Phone: +(202) (10 Lines) Fax: +(202) UK GERMANY Diamond Technology Solutions Ltd. London Phone: +(44) USA MAXECOM INC Rockfield Blvd. Suite B-100 Irvine, CA Phone: +(1) http//: Website: info@interactts.com