2011 Shires Association Annual Conference

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Neal Owen
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1 2011 Shires Association Annual Conference Essential Energy and Sustainability 31 May 2011

2 A new name On 1 March 2011 Country Energy s retail business transferred to Origin Energy, and we commenced operations as a network services business under a new name - Essential Energy Customer notification commenced 1 March, using print advertising and local media Retail customers are receiving individual notification via mail over the next two months Limited television advertising will support the brand change in coming months Under a Transitional Services Agreement which formed part of the retail sale Essential Energy continues to deliver retail services to more than 800,000 customers on behalf of Origin Energy

3 As Essential Energy We are still a NSW Government-owned corporation responsible for building, operating and maintaining Australia s largest electricity network continue to provide water services in Far West NSW under a new name Essential Water offer energy efficiency advice and management solutions through our energyanswers team on 1800 ENERGY

4 Transitional Services Agreement Transitional Services Agreement (TSA) commenced from 1 March for a period of up to 43 months Includes eleven schedules for the delivery of various services to be provided by Essential Energy employees on behalf of Origin Each schedule is identified as being required for a specific period majority up to 43 months

5 TSA - customer interaction Under the TSA retail customers who transferred to Origin as part of the sale will see no immediate changes to the retail energy services that they received from Country Energy continue to contact Country Energy in the same way by phoning the general enquiries line, continue to pay their bills in the usual way online, by telephone or in person at an Essential Energy Customer Service Centre customer support services such as hardship support, credit and retail complaints will continue to be provided As the Country Energy brand was also included in the sale, many customer interfaces will be co-branded with Origin Energy and Country Energy eg: Electricity bills,

6 Network Services From 1 March customers should contact Essential Energy for all electricity network enquiries, and Essential Water enquiries, including: - Network faults and emergencies - Supply interruptions and planned outages - New connections - Solar Bonus Scheme issues - Essential Water billing and supply enquiries - Network billing enquiries - Streetlighting - Vegetation management - Meter enquiries - Energy efficiency advice - Contestable electrical work - Network infrastructure enquiries relating to their home or business

7 Australia s largest electricity network Essential Energy is responsible for building, operating and maintaining Australia s largest electricity network Almost $6 billion between to deliver essential network services to more than 800,000 homes and businesses Network area serves 95 per cent of NSW and parts of southern Queensland Maintains over 200,000 kilometres of powerlines, 1.4 million power poles and 135,000 distribution substations

8 Energy management specialists 1800 ENERGY & 1300 NSW FARMER Commencement of 1800ENERGY Service Announcement of NSW Solar Bonus Scheme (SBS) Outbound Inbound October November December Electricity quarterly billing cycle driving calls January February March April Announcement of NSW SBS changes May June July August September NSW SBS and NSW electricity price rise October November December January February March

9 1800ENERGY - quick facts Since implementation of the customer contact service October 2009: Over 50,000 solar enquiries Over 20,000 energy efficiency enquiries Over 6,300 Country Support customers provided with an over the phone energy assessment Over 750 customers registered for the SME Business Program Over 60 field, stakeholder events and community visits from Bega to Ballina to Broken Hill Dedicated contact number 1300 NSW FARMER providing single point of communication for farmers seeking assistance in managing energy consumption Frontline contact service for Intelligent Network communities

10 Helping customers in regional NSW understand government policy Carbon Pollution Reduction Scheme CPRS National Greenhouse and Energy Reporting Scheme NGERS NSW Renewable Energy Target NRET GreenPower Mandatory Renewable Energy Target MRET and RET Victorian Renewable Energy Target VRET NSW Solar Bonus Scheme Greenhouse Gas Policy Renewable Energy Policy Load D factor curtailment Energy Efficiency Opportunities Scheme EEO Energy Efficiency Policy NSW Energy Savings Scheme ESS What s the problem? Schemes and policies difficult for customers to navigate Legislation under constant change Good help is hard to find, and expensive in regional NSW

11 energyanswers Commercial Government Programs - collaboration Office of Environment and Heritage (OEH) Essential Energy and OEH collaborative energy efficiency programs under the NSW Sustainable Business initiative. Programs are assessed and audited under AS3598: Energy Efficiency for Small Business - Energy Saver - Fast Track Energy Efficiency Commercial/ Industrial 160MWh+ - Sustainability Advantage Around 750 businesses assessed or audited - analysis 65 customers who have accessed the OEH subsidy % have reduced their consumption by 26% % have increased their consumption

12 Working with Councils to achieve positive outcomes Hunter & Central Coast Regional Environmental Management Strategy (HCCREMS) Upper Hunter Shire Council Singleton Council Greater Taree City Council Muswellbrook Shire Council Cessnock City Council Port Stephens Council Wyong Shire Council Dungog Shire Council Maitland City Council Councils Essential Energy has provided auditing and Project management services to: Tamworth city Council Holroyd City Council Inverell Shire council Coonamble Shire council

13 Our Business Programs - a great start, a long way to go Barraba and Bingara Coffs harbour Tamworth Great lakes Dubbo Orange Goulburn Broken Hill

14 Essential Contacts electricity network faults and emergencies new general enquiries number to respond to customer enquiries relating to the electricity network Essential Water customers enquiries about the water supply or water bill in Far West NSW 1800 ENERGY - energy efficiency advice through our energyanswers team Our website address is

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