Q2. For the 6 dormitories that compose the Work Release Center, please provide items a,b,c, and d stated in question 1 (above). A2. See attached.

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1 October 28, 2016 ADDENDUM #1 RP Provision of Inmate Coinless Phone Equipment at the Gwinnett County Correctional Complex on an Annual Contract Q1. For the 8 dormitories that have a total of 64 phones, please provide the following: a. What are the current call rates by payment type (Collect, Pre Paid Collect, debit and/or inmate based pre paid) and by call traffic type (local, IntraLata/Intrastate, Interlata/Intrastate, Interstate and International)? Please provide both the surcharge and per minute rates for each of the payment types and call traffic types listed. b. What are the total number of calls for the last 12 calendar months broken down by payment type (Collect, Pre Paid Collect, debit and/or inmate based pre paid) and by call traffic type (local, IntraLata/Intrastate, Interlata/Intrastate, Interstate and International)? Please provide the number of calls for each of the payment types and call traffic types listed. c. What are total call duration minutes for the last 12 calendar months by payment type (Collect, Pre Paid Collect, debit and/or inmate based pre paid) and by call traffic type (local, IntraLata/Intrastate, Interlata/Intrastate, Interstate and International)? Please provide the call duration minutes for each of the payment types and call traffic types listed. d. What is the total call gross revenue for the last 12 calendar months by payment type (Collect, Pre Paid Collect, debit and/or inmate based pre paid) and by call traffic type (local, IntraLata/Intrastate, Interlata/Intrastate, Interstate and International)? Please provide the total call gross revenue for each of the payment types and call traffic types listed. A1. See attached. Q2. For the 6 dormitories that compose the Work Release Center, please provide items a,b,c, and d stated in question 1 (above). A2. See attached. Q3. What is the commission percentage that Gwinnett CCC receives from your provider? A3. The commission payable is two cents ($0.02) per minute on completed inmate telephone calls using the ITS. Q4. Does each dormitory within your campus have a phone room (IDF)? A4. No, there is only one phone room for the facility. Q5. Please describe the network that connects to each of your dormitories. A5. The call leaves the phone room and goes to the category 5 cable. Q6. The data in the RFP regarding ADP and maximum capacity would indicate that you are slightly under 50% capacity. Please re-confirm. A6. We are currently at 51% capacity. We have a capacity to house 512 inmates and the current ADP is 262. Q7. Please confirm the current vendor for Gwinnett County Correctional Complex s Jail Management System and Inmate Trust System? A7. Jail Management - Calibre WinTrust CiK Consulting Group Inmate Commissary System - Keefe Commissary

2 RP Addendum 1 Page 2 Q8. Is Gwinnett County Correctional Complex using video visitation in any capacity? If not, is there a strong interest in video visitation in the future? A8. No. According to ACA standard, contact visit is required. Q9. To clarify language in the RFP, Gwinnett County is seeking a 1 year agreement, with the option to renew for 4 successive years. Is that accurate? A9. Yes Q10. There are 39 coin operated phones in the work release section of the facility. Would you consider replacing your coin operated phones with inmate phones that are currently in your Inmate Dorms? A10. No Q11. You currently have a maximum of 20 phone numbers that an inmate can call. Would you be open to extending the maximum number beyond 20? A11. Yes Q12. We observed a few different lengths of handset cords for the inmate phones do you require a specific length? i.e. 12, 18, 24 A12. We prefer 18. Q13. Do you have video visitation? If so, how may inmate and family kiosks do you have? A13. See A8. Q14. If you have video visitation, who is the provider? A14. N/A Q15. Do you have phone visitation stations? If so, how many sets do you have? A15. No Q16. What is the total phone count for this facility? A coin phones 64 inmate phones 1 cordless phone in Iso Q17. Is there an intermediate closet where phone wires go? A17. No, they all go back to the main data/communications closet. Q18. Are there other cutoff switches in the building besides in the data/communications closet? A18. No

3 RP Addendum 1 Page 3 Q19. In order to help us evaluate call volumes and recognize additional revenue potential, it is very helpful to have the rates currently being charged to called parties under the current contract. Please provide the following information: Call Category Rate for First Minute LOCAL Collect $0.13 $0.13 INTRALATA Collect $0.13 $0.13 INTERLATA Collect $0.21 $0.21 INTERSTATE Collect $0.17 $0.17 LOCAL Debit $0.13 $0.13 INTRALATA Debit $0.13 $0.13 INTERLATA Debit $0.21 $0.21 INTERSTATE - Debit $0.17 $0.17 International - Debit N/A N/A LOCAL PrePaid Collect $0.13 $0.13 INTRALATA PrePaid Collect $0.13 $0.13 INTERLATA PrePaid Collect $0.21 $0.21 INTERSTATE PrePaid Collect $0.17 $0.17 A19. Amounts provided in table above. Rate for Each Additional Minute Q20. Will the County please outline the fees that are being charged by the current vendor? a. Bill Statement Fee b. PrePaid Account Funding Fee via Web c. PrePaid Account Funding Fee via IVR d. PrePaid Account Funding Fee via Live Operator e. Fees for Instant Pay Calls A20. a. Bill Statement Fee - $2.00 per use b. PrePaid Account Funding Fee via Web - $3.00 per use c. PrePaid Account Funding Fee via IVR - $3.00 per deposit d. PrePaid Account Funding Fee via Live Operator - $5.95 per use e. Fees for Instant Pay Calls - N/A Q21. Please provide the commission percentage currently received on inmate telephone revenue, an average of monthly commissions received over the past year from the current vendor, and copies of commission statements from the last six months. A21. Two Cents ($0.02) per minute on completed inmate telephone calls using ITS. See attachment for Amendments and six months billing.

4 RP Addendum 1 Page 4 Q22. Requirement D on page 7 of the RFP requires the proposer s annual sales. As this particular industry is a service provider, and not a manufacturer, would the County consider deleting this particular requirement? A22. No Q23. Some providers may offer alternate calling types, outside of the traditional options of Collect, Prepaid and Debit calling such as single-call payment by credit/debit card, and text message billing for a single call via wireless carrier. a. Are any alternate payment options available to call recipients today? If so, please state the rate that is charged for each call, and the amount of commission the County receives on this type of call. b. It is common for some vendors to charge excessively high rates for this type of call and, furthermore, to categorize the revenue generated by these calls as bonus revenue and therefore to pay little or no commissions on this revenue. In light of this information, we respectfully ask the County to disallow this type of call from the Gwinnett County Correctional Complex. c. If these types of calls are allowed, please confirm that bidders will be required to disclose all associated rates, fees, and commissions in their proposals. Please also state how these costs and commissions will be evaluated as part of the Financial Offering. A23. a. Currently we are using the traditional calling types. No decision has been made to include other options at this time. b. This information is noted. All charges/rates must be provided in proposal submittals and will be evaluated. c. See A23(b). This addendum should be signed in the space provided below and returned with your proposal. Failure to do so may result in your bid being deemed non-responsive. Company Name Authorized Representative Thank you. Holly Cafferata, CPPB Purchasing Manager

5 Billing for 12 Months - October 2015 to September 2016; however, info for December 2015 is not available at this time. Averages are based on an 11 month period. ADVANCE PAY Month LOCAL Calls Minutes INTRALATA Calls Minutes INTERLATA Calls Minutes INTERSTATE Calls Minutes Total Commission October 2,154 29, , , ,370 $4, November 2,534 34, , ,780 $5, December January 2,603 34, , , ,805 $5, February 2,013 26, , ,643 $4, March , , ,866 $ April 4,161 56, , , ,313 $1, May 3,322 43,973 1,011 12, , ,609 $1, June 2,938 38, , , ,546 $1, July 3,315 43,667 7,13 8, , ,490 $1, August 3,316 42, , , ,477 $1, September 3,579 45, , , ,373 $1, Total 407,123 72,907 29,639 46,272 $27, Average ,628 2,694 4,207 $2,531.25

6 Billing for 12 Months - October 2015 to September 2016; however, info for December 2015 is not available at this time. Averages are based on an 11 month period COLLECT Month LOCAL INTRALATA INTERLATA INTERSTATE Total Calls Minutes Calls Minutes Calls Minutes Calls Minutes Commission October $ November $ December January $ February $65.91 March $4.76 April $16.10 May $18.32 June $14.70 July $19.48 August $20.46 September $16.00 Total 3,989 1,508 2,360 3,225 $ Average $52.08

7 Billing for 12 Months (October 2015 to September 2016; however, info for December 2015 is not available at this time. Averages are based on an 11 month period COIN Month Coin Calls Minutes 0+Public LD Calls Minutes Total Commission October 3,731 59, ,720 $1, November 2,671 47, $ December 3,117 54, $1, January 3,902 69, $1, February 3,270 57, $1, March $0 April 3,632 70, $1, May 2,971 47, $1, June 3,452 59, $1, July 3,724 62, $1, August 3,723 60, $1, September 3,999 64, $1, Total 653,541 2,413 $13, Average 59, $1,213.32

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