Promoting the introduction of area code 672 in British Columbia currently served by area codes 236/250/604/778. Progress Report #2
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1 Promoting the introduction of area code 672 in British Columbia currently served by area codes 236/250/604/778 Progress Report #2 February
2 Communications Progress Report This Progress Report is submitted to the Relief Planning Committee (RPC) and CRTC staff for the BC Overlay project. This report outlines the public relations activities that the Telecommunications Alliance (TA) has undertaken, for the second segment of the communications campaign, to generate awareness for the introduction of new 672 area code in British Columbia. Also included in this document are the reports submitted by individual carriers. About the Telecommunications Alliance Canada s major telecommunications service providers have joined forces to develop communications campaign informing the public about the introduction of new area codes in certain calling areas Communication Objectives Generate awareness of the introduction of the 672 area code in BC. Inform consumers and businesses Make them aware that any new telephone numbers may be associated with the new 672 area code Provide open communication channels to address questions and concerns from residents and businesses regarding the implementation of the new area code. Continue to lay the foundation for seamless addition of new area codes in the future. Communication Strategies Since there will be no changes in local dialing patterns, the main component of the communication campaign is to conduct a targeted PR campaign to ensure awareness of the new area code with local media, governments, businesses and residents. 2
3 PROGRESS REPORT OCTOBER FEBRUARY 2019 Activities initiated by the TA Media relations Issue of news release via CNW (January 22, 2019) Media monitoring MEDIA COVERAGE - JANUARY 2019 Type of media Title of Media City/Region of publication of interview Radio News 1130 Web html Web Web Web Web Web
4 PROGRESS REPORT INDIVIDUAL CARRIERS OCTOBER FEBRUARY 2019 January 2019 Bill messages for BC customers Business and Consumer customers January 22, 2019 Internal communications: Information sharing through internal publications (timed to support media release) Business and Consumer front line representatives October 2018-February 2019 No activities February 4, 2019 Bill message, Business customers in BC February 19, 2019 Bill message and SMS Mobility customers in BC February 2019 Internal communications (What s new and sales bulletin) Business and consumer frontline reps 4
5 January 2019 Website posting: Internal Communications: Update Consumer and Business front line customer service and technical support staff provided with information regarding new area code. February 11, 2019 Re: Consumer Awareness Task Force (CATF) Report # 2 for Area Code Relief Plan 672/236/250/604/778 Allstream s has taken the following action to inform it customers of Area Code Relief Plan for 672/236/250/604/778 scheduled for May 2020 Details posted to corporate website ( Internal Communications: Providing consumer front line customer service and technical support staff provided with information regarding new area code. External communications with end user customers impacted by relief plan via bill messages or other means of communication. Thank you Nikki McLaughlin 5
6 Planned Activity (completion by April 2019) Iristel Billing messages to residential and business customers (repeat) & Notice to Frontline staff (repeat) No activities reported Fibernetics Corporation is following along with the schedule, and will be ready for the public launch of NPA672 on May 4 th. Fibernetics will be testing between now and May 3 rd. January 2019 Internal communication: update front line staff in sales, customer service and technical support regarding the release of new area code in BC All customers in residential and Business sectors in British Columbia 6
7 October 2018-February 2019 No activities February 2019 Press release to local news Sources Announcement on Web Site Reminder to all staff (refresh) 7
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