Theme: Transforming HSE Culture for a Resilient Future

Transcription

1 Continuity of Operations through Intelligence & Resilience Presented by Chief J. Robert Rob Brown, Jr. (Ret.) Assistant Executive Director International Association of Fire Chiefs Deputy Chief Jeff Dulin, (Ret.) Strategic Advisor International Association of Fire Chiefs Rebecca Harned Director, National & Federal National Alliance for Public Safety GIS Foundation Theme: Transforming HSE Culture for a Resilient Future

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3 CONTINUITY OF OPERATIONS THROUGH INTELLIGENCE & RESILIENCE Discuss and provide case studies on Consequence Management best practices How to develop comprehensive, effective and reliable COOP playbooks An overview of the National Incident Management System (NIMS) used to protect organizations from unexpected disasters and business disruptions Overview of the IAFC National Mutual Aid System and who this system may be deployed internationally 19 FEB 2019 State of Kuwait Use of Geographic Information Systems (GIS) systems intelligence applications

4 PREPAREDNESS RESILIENCE

5 THREAT HAZARD IDENTIFICATION AND RISK ASSESSMENT 5

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7 THIRA GUIDANCE THIRA TOOLKIT Link: Link: 7

8 HAZARD EXPLORER TOOL 1. Hazard Explorer Site - a.gov/web/hazardexplorer 2. Hazard Explorer Tool - a.gov/web/hazardexplorer/hazardexplorer-tool 8

9 FEMA Preparedness Toolkit

10 Hazard Explorer Tool

11 Hazard Explorer Tool

12 Explore Hazard Exposure

13 Explore Hazard Exposure

14 Explore Flood Hazard

15 Explore Flood Hazard

16 Vulnerable Populations

17 Vulnerable Populations

18 Infrastructure: Community Lifelines

19 Infrastructure: Emergency Services

20 Infrastructure: Mass Transportation

21 Infrastructure: Community Resources

22 Configure Community Map

23 Print or Save

24 Explore Data Sources

25 DISCUSSION 1. How do you currently identify and assess risk? 2. How is the THIRA model and guidance applicable to the GCC? 3. Would a solution like the Hazard Explorer Tool improve your company/agency risk assessment? 25

26 PREPAREDNESS RESILIENCE

27 PLANNING AND CONTINUITY OF OPERATIONS 1. COOP Planning Guidance and Tools 2. COOP Model Playbooks 3. Emergency Planning

28 CONTINUITY PLANNING POLICY Presidential Policy Directive-40, National Continuity Policy, outlines the policy of the United States to maintain a comprehensive and effective continuity capability by ensuring a coordinated effort within and among the executive, legislative, and judicial branches of the government at all levels. Federal Continuity Directive 1 implements requirements establishes the framework, requirements, and processes that support the development of continuity programs. Federal Continuity Directive 2 provides direction and guidance to Federal Executive Branch Departments and Agencies to assist in validation of Mission Essential Functions and Primary Mission Essential Functions. 28

29 NATIONAL ESSENTIAL FUNCTIONS FOUNDATION OF CONTINUITY 29

30 BUSINESS CONTINUITY PLANNING 30

31 BUSINESS CONTINUITY PLANNING Conduct a business impact analysis to identify time-sensitive or critical business functions and processes and the resources that support them. Identify, document, and implement to recover critical business functions and processes. Organize a business continuity team and compile a business continuity plan to manage a business disruption. Conduct training for the business continuity team and testing and exercises to evaluate recovery strategies and the plan. 31

32 BUSINESS CONTINUITY TOOLS Business Continuity Planning Suite Continuity Assessment Tool Link: Link: 32

33 CONTINUITY PLAYBOOKS Regional Playbooks Special Event Playbooks The National Capital Region PLAYBOOK One Region One Team One Focus Achieving Public Expectations July 10,

34 PLANNING Preparedness Continuity of Operations Plans Continuity Playbooks Emergency Operations Plan Crisis Communications Plan IT Disaster Recovery Plan Readiness Watch Desk Daily Monitoring Response Crisis Action Plans Incident Action Plans 34

35 MODEL BEST PRACTICE 35

36 DISCUSSION 1. How do you currently do business continuity planning? 2. Which of these continuity guidance and tools are most application? 3. How would you adapt these resources to support enhanced continuity planning? 36

37 PREPAREDNESS RESILIENCE

38 NIMS: STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS

39 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS Considerations & Issues 1. What are the NIMS Guiding Principles? Do they still make sense for all hazards? 2. How do NIMS Management Characteristics and the ICS organization work together? 39

40 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS What is NIMS? 40

41 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS NIMS 2004, the Department of Homeland Security released the National Incident Management System (NIMS) Required by Homeland Security Presidential Directive HSPD-5, Management of Domestic Incidents and HSPD- 8 Preparedness HSPD-5 established and designated the National Integration Center (NIC) Incident Management Systems Division as the lead federal entity to coordinate NIMS compliance and ensure that NIMS remains an accurate and effective management tool 41

42 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS NIMS: Guiding Principles 42

43 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS NIMS: Guiding Principles A basic premise of the NIMS and National Response Framework (NRF) is that incidents should be managed at the lowest jurisdictional level possible The National Response Framework (NRF) presents the guiding principles that provide the structure and mechanisms to ensure effective Federal support of state, tribal, and local related activities. 43

44 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS NIMS: Guiding Principles Flexibility NIMS components are adaptable to any situation, from planned special events to routine, local incidents, to incidents requiring the activation of interstate mutual aid, to those requiring coordinated Federal assistance. Some incidents require multiagency, multijurisdictional, and/or multidisciplinary coordination. Flexibility in NIMS allows it to be scalable and, therefore, applicable for incidents that vary widely in terms of geography, demographics, climate, and culture. 44

45 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS NIMS: Guiding Principles Standardization Coordination and standardization are essential to effective incident management. NIMS contains standard organizational structures that improve integration and connectivity among jurisdictions and organizations. NIMS presents standard practices that allow incident managers to work together more effectively and foster cohesion among the various organizations involved in an incident. NIMS also includes common terminology, which fosters effective communication among jurisdictions and organizations involved in managing an incident. 45

46 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS NIMS: Guiding Principles Unity of Effort Unity of effort means coordinating activities among various organizational representatives to achieve common objectives. Unity of effort enables organizations with jurisdictional authority or functional responsibilities to support each other while allowing each participating agency to maintain its own authority and accountability. 46

47 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS What NIMS is Comprehensive, nationwide systematic approach to incident management Core set of doctrine, concepts, principles, terminology and organizational processes for all hazards Essential principles for a common operating picture and interoperability of communications and information management Standardized resource management procedures for coordination among different jurisdictions and organizations Scalable and applicable for all incidents 47

48 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS What NIMS is not.. A response plan Only used during large-scale incidents Only applicable to certain emergency management / incident response personnel Only the Incident Command System (ICS) Only an emergency management system 48

49 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS Key NIMS Component: Standardization Standardized organizational structures Improve integration and connectivity among jurisdictions and disciplines Allow those who adopt NIMS to work together Foster cohesion among various response organizations 49

50 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS Key NIMS Component: Interoperability Ability of emergency personnel to interact and work well together: Communications Systems Information Technology Common Terminology Plain Language 50

51 NIMS RESOURCE MANAGEMENT 51

52 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS Key NIMS Component: Resource Typing & Credentialing 52

53 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS NIMS Management Characteristics and ICS: The Incident Command System (ICS) is based on the following 14 proven NIMS management characteristics, each of which contributes to the strength and efficiency of the overall system: 1. Common Terminology 2. Modular Organization 3. Management by Objectives 4. Incident Action Planning 5. Manageable Span of Control 6. Incident Facilities and Locations 7. Comprehensive Resource Management 8. Integrated Communications 9. Establishment and Transfer of Command 10. Unified Command 11. Chain of Command and Unity of Command 12. Accountability 13. Dispatch/Deployment 14. Information and Intelligence Management 53

54 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS NIMS & ICS: All Hazards; All Events Local Incidents Regional Incidents State and National Incidents Planned Events Multi-Disciplinary Issues 54

55 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS NIMS: 2018 Refresh 1. Reiterates concepts and principles of the original 2004 version and the updated 2008 version; 2. Reflects and incorporates lessons learned from exercises, real world incidents, and policy updates; 3. Reflects progress in resource typing and mutual aid and builds a foundation for the development of a national qualification system; 55

56 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS NIMS: 2018 Refresh 4. Clarifies that NIMS is more than just the Incident Command System (ICS) and that it applies to all stakeholders with roles in incident management across all five mission areas (Prevention, Protection, Mitigation, Response, and Recovery); 5. Explains the relationship among ICS, the Center Management System (CMS) for operations centers and coordination centers, and Multiagency Coordination Groups (MAC Groups); and 56

57 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS NIMS: 2018 Refresh 6. Enhances information management processes to improve data collection plans, social media integration, and the use of geographic information systems (GIS). 57

58 STRUCTURES OF RESPONSE NIMS AND CONTINUITY OF OPERATIONS: PUTTING THE COMPONENTS OF RESPONSE TOGETHER WHEN IT COUNTS NIMS: Does it Work? 58

59 GIS TO IMPROVE CRISIS RESPONSE PLANNING JEFF DULIN, STRATEGIC ADVISER INTERNATIONAL ASSOCIATION OF FIRE CHIEFS

60 Everything will be a Sensor in the Future Everyone needs to be ready

61 HOW WILL WE UNDERSTAND THIS DATA! Human Collected Sensors Base Layer Data Atmospheric Conditions Data from Artificial Intelligence

62 Challenges of Data In Crisis Multi-Agency Integration Different Priorities Crisis Response My Hair Is On Fire Data Collection & Analysis In Different Ways Access To Data In A Timely Manner Resource Management Using Things Wisely Where Am I, What Is Around Me, What Is Happening, & How Do These Things Effect Each Other!

63 WHAT INFORMATION DO WE NEED TO PLAN TO PROVIDE IN A CRISIS Who What When Where

64 GIS IS A SYSTEM OF ENGAGEMENT USED FOR PLANNING & REAL-TIME EVENTS

65 GIS IS MORE THAN JUST A MAP GIS IS DATA IN MANY FORMS & ABOUT MANY THINGS!

66 GIS provides deep insights for greater efficiency during Crisis. Integrating People, Processes, Assets, and Data About Them Using the Power of Where to Integrate & Analyze Everything

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69 GIS DATA SHOULD TELL A STORY

70 DATA WITHOUT CONTEXT IS JUST NOISE!

71 ENGAGE WITH CITIZENS THROUGH CROWDSOURCING LET THEM HELP TELL THE STORY

72 DATA FROM SPREADSHEETS VS THIS

73 EASY TO USE MOBILE APPS FOR FIELD DATA COLLECTION

74 GIS SUPPORTS THE PLANNING FOR RESILIENCY BY Providing Historical Records that can be compared to present day. Used to help predict consequences from cascading events by showing in interdependencies. Paints the same picture to everyone at the same time for easy deconfliction. Allows planners to run modeling against known and un-know scenarios.

75 GIS Requirements for Crisis Response Planning In order to support Public Safety Missions, GIS must provide: Agility The ability to change and modify when required Flexibility The ability to expand (scale) and retract as required Easy to Use Usable by operations personnel

76 Successful GIS Deployment Patterns GIS Needs to be Embedded into the Daily Operation Defined Workflows Content / Data Management Strategy Continuous User Engagement Mission Specific App s Policies & Procedures Organizational Leadership Support Be Ready, Be Well Informed Of Your Community Ahead Of Time

77 Summary It s Not So Much About the Technology - Leadership Governance Standard Operating Procedures Training and Exercises

78 Good People Do Good Things, Great People Do Great Things! THANK YOU

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80 . Background International Association of Fire Chiefs (IAFC) developed and operated Mutual Aid Net application serving 18 states and 9,640 agencies since The architecture and technology was old and lacked GIS foundation. IAFC asked Juvare and ESRI to help them update Mutual Aid Net and Bounce Forward with a next generation mutual aid solution with latest Crisis Management and GIS Technologies. It went live September 2018, replacing Mutual Aid Net 8 0

81 Who are the companies behind NMAS? The new home of WebEOC is the nations leading Crisis and incident management platform Since 1873, the IAFC has advocated for the fire industry and their leaders The global market leader in GIS since 1969 All three organizations are the acknowledged leaders in their respective industries NMAS is a collaborative project leveraging many decades of experience from each group 8 1

82 What is the National Mutual Aid System (NMAS)? The next-generation evolution of IAFC s Mutual Aid Net A regional and national database of National Incident Management System (NIMS) typed resources for fires, natural and man-made disasters, and mass casualty incidents A solution to request and assign mutual aid within a state, across state lines, and potentially, across international borders A mutual-aid request notification system connecting emergency response agencies across a state or region A historical database of resource requests and deployments that can be used for reporting, analysis, and financial reimbursement 8 2

83 Existing Mutual Aid Net (18 States) 8 3

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85 Geo-Enable Mutual Aid

86 NMAS Early Adopter States 8 6 WA OR CA MT ID NV AZ UT WY CO NM TX OK KS NE SD ND MN IA MO AR LA MS AL GA FL SC TN NC IL WI MI OH IN KY WV VA PA NY ME VT NH NJ DE MD Washington D.C. MA CT RI AK HI

87 Interoperability of Resources

88 What is NMAS

89 Mapping, Routing, Tracking

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91 Locate Resources Select the type of resource you want from a drop down list and NMAS will display those resources in a list and on a map.

92 How is NMAS deployed Cloud-based solution that can be accessed by any authorized user with an industry standard browser Purchased as a subscription model in which one annual fee authorizes access for every fire department and other public safety agencies in a state for mutual aid purposes. State EM, State Fire Marshals, and State Fire Chief s Associations are target entities. Not a replacement for full-fledged incident management systems (WebEOC), can integrate with State WebEOC This is also not a board or special WebEOC plugin Integrates with existing ESRI ArcGIS Platforms 9 2

93 Architecture Overview NMAS System Components: A single, Nationwide, NMAS instance exists to manage organizations, inventory, incidents, requests and assignments of all organizations in US Directed by IAFC Administered by Juvare Hosted at Microsoft Azure System Integrations: ESRI ArcGIS Online IAFC Helix SSO (users must have a Helix account to authenticate) SMS notifications (Twilio) 93

94 Daily or Crisis Process Request Locate Deploy Organization and Inventory are pre-event management Incidents are created, Locate your Resources needed Requests for Mutual Aid occur, Your partners Respond and can immediately Deploy Assignments manage the resource status 9 4

95 Economic Justification Reduce administrative burden and delay Minimize damage to life and property which are increasingly expensive. Quicker response and assets on scene. Potential reduced equipment spend. Just in time VS. Just in case Analytical trending of equipment use and easier financial reporting 9 5

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97 Agency Inventory List 9 7

98 Resource Request Form 9 8

99 Available Resources 9 9

100 Agency Requested 1 0 0

101 Agency Submits Resources 1 0 1

102 NMAS tracks status of each response 1 0 2

103 Requesting Jurisdiction Authorizes to Deploy 1 0 3

104 Resources Check En Route 1 0 4

105 Resources Checked On Scene and Released 1 0 5

106 Resources Returned Home & Call Completed 1 0 6

107 Resources are approved to deploy, with driving directions provided by NMAS and ESRI Workforce App.

108 ESRI Tools

109 Situational Awareness and Data Analytics

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111 Mutual Aid Resource Planning Tool- Turning Plans into Operations

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114 Logistics Support through the power of GIS

115 Contact: Jeff Dulin IAFC Strategic Adviser

116 DISCUSSION 1. How would you apply NIMS principles and concepts in the GCC? 2. Do you know what response resources neighboring companies and agencies have to request in an emergency? 3. Would a system like NMAS help you to achieve a more efficient and effective response? 116

117 PREPAREDNESS RESILIENCE