Subject: City of Brampton is Recognized for its Fire Integrated Mobile 2.0 Technology Solutions

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1 brampton.ca BRAMPTON FIOWBT City Report City Council The Corporation of the City of Brampton Date: December 14,h, 2012 BRAMPTON CITY COUNCIL File: 4335 date- X^cej^ar 14.?o\2^ Subject: City of Brampton is Recognized for its Fire Integrated Mobile 2.0 Technology Solutions Contact: Matt Pegg, Deputy Fire Chief, Fire and Emergency Services Division, Community Services Department ( ) Rob Meikle, Chief Information Officer, Information Technology Division, Financial & Information Services Department ( ) Overview: The City of Brampton has received the following four prestigious awards for its Fire Integrated Mobile 2.0 Technology Solutions initiative: Municipal Information Systems Association (MISA), in the category of Excellence in Municipal Systems, which recognizes municipalities that demonstrated improvement in service delivery to clients, citizens or businesses. CIO 100, which honours 100 organizations globally that have distinguished themselves by creating business value through the effective and innovative use of Technology. The City of Brampton is the First Canadian municipality ever to win the CIO 100 Award for two consecutive years, last year was related to its portal initiative. Peter J. Marshall Innovation Certificate of Merit Award, Association of Municipalities of Ontario (AMO), which recognizes municipal governments that demonstrate excellence in the use of innovative approaches to improve capital and/or operating efficiency and to generate effectiveness through alternative service delivery initiatives and partnerships. GTEC (Canada's Government Technology Event) 2012 Distinction Award, which recognizes and celebrates projects and individuals within the public sector who have demonstrated leadership and excellence in the innovative management and application of Information Technology. The City was recognized for its Fire Integrated Mobile 2.0 Technology initiative, which demonstrated partnership in developing and implementing innovative solutions that leverage technology to assist the frontline mobile units, fire officers and staff to deliver their services safely, intelligently and optimally. The initiative has produced expectional results such as improved response time required for staff to receive, process and dispatch incoming emergency calls, including calls, has been reduced to 45 seconds - 90% of the time. Industry best-practice standard is 60 seconds - 90% of the time. The reduction in response time puts Firefighters on the scene of emergencies in less less time where every second counts.

2 Recommendations: Based on the following report, it is recommended: 1. THAT, the report entitled "City of Brampton is recognized for its Fire Integrated Mobile 2.0 Technology Solutions" and Schedule "A" dated December 14, 2012, be received. Background and Situation: The City's Fire and Emergency Services are working diligently to keep up with the pressures and demands placed on them. The partnership between Community Services, Brampton Fire and Emergency Services and Information Technology (IT) was imperative to implement several innovative solutions that leverage technology to assist fire and emergency crews in delivering services in an efficient, effective and safe manner. The partnership between Community Services, Brampton Fire and Emergency Services and Information Technology, along with our Joint Fire Communications Centre partners, is in itself very unique. Together, the suite of technology solutions implemented for Fire Services helps firefighters reach emergencies faster, and arms them with critical information at their fingertips, so they can coordinate their response to the emergency before arriving at the scene. Firefighters respond to calls where seconds can make the difference between life and death, and these technology solutions save precious time. This includes mobile technology in the trucks, automation in the dispatching process and electronic scheduling of staff. The mobile 2.0 solutions are distributed to each Mobile Data Unit via encrypted and secured wireless network across the city that enhances operational efficiencies allowing faster, more effective response to emergencies. (Please refer to Schedule "A" for details about this technology solutions). To the best of our knowledge, our Integrated Mobile 2.0 Solution is the first of its kind in Canada.

3 X 4-t-3 Awards Received: 1. Municipal Information Systems Association (MISA) - MISA is an established Canadian association of municipal government representatives and others interested in the effective use of information technology to provide better and more cost-effective services to municipal taxpayers and clients. The annual award was presented to the City of Brampton in May, 2012 as it had successfully undertaken a significant initiative that other municipalities may follow to improve delivery of municipal services, as well demonstrating a high level of collaboration between IT and other City departments 2. CIO 100 Awards - The CIO 100 award is recognized by the news media as a leading Information Technology (IT) award in the world. The U.S. edition of the magazine and website are recipients of more than 200 awards to date, including the American Society of Business Publication Editor's, Top Business-to-Business Magazine since 2000 and two Grand Neals from the Jesse H. Neal National Business Journalism Awards. CIO websites and printed publications appear in more than 25 countries, including USA, Canada, Australia, United Kingdom, Scandinavia, India, China and more... The CIO Executive Council is a professional organization of ClOs created to serve as an unbiased and trusted peer advisory group. The 2012 CIO 100 Award is all about innovation for business growth, it recognizes the top 100 organizations globally that transformed its service culture through Information technology innovation and business partnership. In August, 2012, the City of Brampton was selected as one of the best 100 applications for the CIO 2012 Award and was recognized among top companies worldwide in a variety of industries among those; Accenture, Deloitte, Pfizer, GE, Honda, US Dept. of Transportation, Amtrak, Siemens...etc. This is the second consecutive year the City was recognized as a top 100 organization for its innovative technology solutions. In 2011, the City was awarded for its Portal Initiative, which provides a high-level of customer service to both citizens and business, while providing a channel for collaboration for internal departments. 3. Peter J. Marshall Innovation Certificate of Merit Award - Association of Municipalities of Ontario (AMO) This award showcases instances where Ontario municipalities have implemented and can point to tangible, measurable outcomes from new, more cost effective ways of providing public services and facilities through innovation that advances creativity and strong municipal government. The award was presented in August, 2012.

4 XM-l-M GTEC 2012 Distinction Award - The Distinction Awards Program recognizes and celebrates leadership and excellence in the innovative management of Information Technologies in the public sector across Canada. The City was selected as one of the Distinguished Honourees for the 2012 GTEC Distinction Awards. The award was presented on November 5, This is the third consecutive year that the City being recognized at GTEC in the Municipal category, in 2010 the City received the Gold Medal and Distinction Award for its Portal Solution, in 2011 received the Distinction Award for its Smart Bus technology and in 2012 for its Fire Mobile 2.0 Solution. The City was also featured in the Firefighting in Canada Magazine, the CIO Magazine, Government Purchasing Guide and ITWorld Canada publications. This continues to position Brampton as a smart city at provincial, national and global stages. Customer Service Enhancements: Despite the fact that this suite of solutions has only recently been deployed, the results of these initiatives and projects are already exceptional. For example, since implementation, the amount of travel time required for the busiest Squad in Brampton to arrive on the scene of emergencies has been reduced by 9.4%. Additionally, the travel time of one centrally-located Squad has been reduced by 24%. This reduction in travel time is resulting in Firefighters arriving on the scene of emergencies faster, thereby enhancing the overall level of customer service being provided. Additionally, since the enhancements within the Joint Fire Communications Centre, the amount of time required for staff to receive, process and dispatch incoming emergency calls, including calls, has been reduced to 45 seconds - 90% of the time. Industry best-practice standard is 60 seconds - 90% of the time. Again, this reduction in time puts Firefighters on the scene of emergencies in less time during situations where every second counts.

5 IH-l-5 Conclusion: The award winning solution and positive recognition of the City of Brampton on the local, provincial, national and global stages, as leaders in the delivery of innovative solutions, will continue to lay the foundation for Customer Service enhancements through the use of Technology as a key enabler to deliver both strategic initiatives and operational service plans. Brampton, as a "Smart City", will continue to contribute to the Municipal Information Technology sector and at the same time build relationships with municipalities and other various levels of government. Rob Meikle N Mo Lewis Chief Information Officer Commissioner of Financial & Information Services Matt Pegg Deputy Fire Chief Andy MacDonald Fire Chief Jamie Lovyery Commissioner of Community Services Report authored by: Alber Hanna, Manager IT Architecture & Planning, Financial & Information Services Department, Information Technology Division.

6 I4-1-& SCHEDULE "A" - Fire Integrated Mobile 2.0 Technology Solutions The City of Brampton was recognizedfor its Fire Integrated Moile 2.0 Technology initiative that reduced time requiredfor staff to receive, process and dispatch incoming emergency calls. The biggest transition came via Computer-Aided Dispatch (CAD), which includes automatic vehicle location and an automated truck-selection algorithm to aid with dispatching. This means depending on where a fire breaks out, the algorithm will determine which trucks need to be sent, and will automatically determine where the closest trucks to that incident are located. If a fire truck from another district is travelling across town for non-emergency reasons, it will be re-routed to respond to an emergency incident nearby. Mobile data units with laptops on the trucks will use real time mapping applications that provide access to the dispatcher's notes with information about hazards, reducing the amount of radio traffic. The suite of technology solutions for Fire also includes: Automatic Vehicle Location (AVL), which uses Global Positioning System (GPS) transceivers and wireless modems in every front-line fire apparatus. Every vehicle in the fleet is constantly monitored with its location and availability to respond to a call, while the location information is interfaced with the Computer Aided Dispatch (CAD) system. This information is tied directly into the Joint Fire Communication Centre's upgraded CAD system so that when a call is received the fire apparatus, best able to reach the location of the emergency fastest, is automatically and instantly identified for the Communications Operator. The fastest route is calculated and a suggested route is provided to the responding apparatus via the Mobile Data Unit (MDU). Traffic Signal Preemption (TSP): The most hazardous segment of a response from the fire station to the emergency location occurs when the emergency vehicle approaches intersections, particularly when proceeding through a red light. The TSP system changes the traffic lights out of their normal cycle allowing the responding emergency vehicle to proceed through the intersection with a green light. The TSP system draws upon location, route and speed data that is being provided from the AVL system located on board every apparatus. By using GPS data, TSP eliminates all line-of-sight issues and provides enhanced functionality. Mobile Data Units (MDUs): Rugged mobile computers located in each first-response emergency vehicle are connected in live-time to the CAD system via a secure and private wireless network. Information is provided regarding emergency location, caution notes, dispatch information, as well as, high-quality, multi-layer digital mapping that includes nearby fire hydrants, adjacent buildings and any potential hazards.