OUR VALUES OUR COMPANY OUR SERVICES. Leadership: Teamwork: Customer Relations: Hosted Servers Solutions

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1 OUR VALUES Leadership: Unit B3, Hilton Main Industrial Estate Bognop Road Essington WV11 2BE At Server Hosting Midlands Ltd, you receive the kind of quality and service you expect from a leader. Our company is always evolving as the needs of our customers change and as new opportunities are created in the market. You can rest assured that, working with Server Hosting Midlands Ltd, you will enjoy the latest services, technology and developments in the industry. Teamwork: We make it our responsibility to know you and your business. We work closely with you to ensure that the solutions we provide are tailored to meet your unique needs and challenges. We are committed to your success. Customer Relations: Our highest priority is satisfied customers. You are important to us and you can expect us to go the extra mile for your business. Superior customer service is the hallmark of Server Hosting Midlands. We are proud to serve you and work hard to earn your business. OUR COMPANY Server Hosting Midlands Ltd offers the highest quality of Server Hosting Solutions and I.T Support in the market today. Since 2002, we have provided superior service to our customers and have assisted them in achieving their goals. Our years of experience and commitment to excellence have earned us the reputation as one of the best I.T Support companies in the area. OUR SERVICES Hosted Servers Solutions Engineering Services Maintenance Contracts Consultancy 24/7 Support Audits & Health Checks Business Infrastructure Structured Cabling IT Training

2 YOUR THE SMART WAY TO GROW BUSINESS OUR ACCREDITATIONS Our engineering team is highly qualified with Microsoft Certification & others; below are some of the qualifications gained by our engineers. Microsoft Small Business Specialist Microsoft Small Business Specialists are trained and supported by Microsoft. Microsoft Small Business Specialists work quickly, efficiently and accurately. They are able to recommend and supply the latest and most appropriate Microsoft technology for your business. They make the job look easy, because it is - for them. Microsoft Small Business Specialists look after small businesses day in, day out. They understand the issues you face, and enjoy solving them. Microsoft Certified Desktop Support Technician (MCDST) This credential proves our ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows we have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Microsoft Windows. Microsoft Certified Technology Specialist (MCTS): Microsoft Exchange Server & Microsoft Small Business Server 2008 These certifications are designed to validate our skills on the features and functionality of key technologies. It enables us to show our depth of knowledge in one specific technology, earn multiple MCTS certifications to show breadth across different products, or build on the MCTS to earn a Professional Series credential. Microsoft Certified Systems Administrator (MCSA): Messaging This credential helps us show our customers and employers that we have the skills necessary to successfully manage and troubleshoot network environments running on Windows server systems. Microsoft Certified Systems Engineer (MCSE) The MCSE on Windows Server 2003 certification enables us to demonstrate our expertise with Windows Server 2003 and inspire confidence in clients and employers and prove our ability to analyse business requirements for information systems solutions and validate our expertise in designing and implementing infrastructures based on Windows Server Extreme Networks Associate (ENA) The Extreme Networks Associate (ENA) Certification Program establishes the foundation for all Extreme Networks certification programs. The ENA certification confirms the knowledge of the Extreme Networks product portfolio and configuring and managing Extreme Networks switches in Layer 2 and Layer 3 environments. The certification is intended for individuals responsible for the installation, configuration, and management of Extreme Networks products.

3 PAGE 3. BROCHURE INDEX OUR ENGINEERS Server Hosting Midlands Ltd has been serving the I.T needs of small to medium Businesses for over 11 years. We pride ourselves in providing top-level IT engineering skills at low prices. We have extensive experience in all major software, operating systems and hardware environments, backed by superior problem solving skills Page 1 & 2. About Server Hosting Midlands Ltd Page 3. Brochure Index Page 4 & 5. Business Infrastructure Page 6-8. Engineering Services Page 9. Hosted Servers Solutions Page 10. Contact Us Addressing the needs of IT managers and technical executives IT support for businesses across the UK Server Hosting Midlands LTD provides IT support to customers throughout the UK. We have particular strength across central England including Birmingham, the West Midlands and Wolverhampton, Worcestershire, Herefordshire, Warwickshire, Cost savings Using IT Support Services from Server Hosting Midlands Ltd can actually save you money. Permanent IT support staff cost a sizeable amount to employ each year - outsourcing your IT function will cost a fraction of this and gives you access to a team of specialists. Staffordshire, Shropshire, Gloucestershire, Nottinghamshire, Leicestershire, Derbyshire, Northamptonshire, Oxfordshire and also South Wales. we are already serving customers in these areas so for all your IT support needs you can rely on our team of experts.

4 PAGE 4. BUSINESS INFRASTRUCTURE What is a server? and resources in a central location. This powerful computer is loaded with server software that is designed to perform specific tasks such as print processing, Internet connectivity, and for all the client computers. Clients can be individual computers, printers, or mobile devices. Server & Network solutions for your business: Using a single, centralised server to link together all of the computers in your company will allow you to increase productivity and efficiency, save money, help protect customer information and business data, and work on the road. Small businesses can now affordably harness the business value of powerful technology that, until recently, was expensive and complicated to purchase, install, and administer. We can help you implement an affordable and easy-to-use solution utilising our branded HP servers and Microsoft Windows Small Business Server. Microsoft Windows Small Business Server 2008 A small business has many on-going needs: to better organise and: safeguard business information, to communicate effectively and professionally with customers and suppliers, and to make the most of your existing computers and office equipment. Windows Small Business Server 2008 (SBS 2008) is an all-in-one server solution designed to help you keep your data more secure, your company more productive, and gives you the tools to present a more professional image to customers. It provides many of the features used by larger companies , Internet connectivity, internal Web sites, remote access, support for mobile devices, file and printer sharing, backup, and restore all at one affordable price. With our highly certified Microsoft engineers, we will work with you to select server hardware that best fits your needs, pre-install Windows Small Business Microsoft Windows Small Business Server we also offer migration rvices. Use an Affordable, Integrated Solution Windows Small Business Server 2008 is designed for small businesses. It brings together the Microsoft technologies that small businesses need most into a single solution. These technologies are integrated to deliver a comprehensive network at an affordable price. Protect Your Business Data Windows Small Business Server 2008 helps protect your vital business information from loss, by backing up the data on your network and helping enable you to recover accidentally deleted files. SBS 2008 also enables you to recover data on your network in the event of disaster. With easy to use interfaces, you or your IT consultant gain better control of your data & PC s.

5 PAGE 5. Need to work while you are out of the office? responsive no matter where you are. With limited time and resources to get the job done, SBS 2008 can simplify your daily activities while saving you time and money. For greater business capacity and a new competitive edge, the time for SBS 2008 is now. BUSINESS INFRASTRUCTURE Do you worry that your business information is not secure? SBS 2008 helps keep your vital business data secure with anti-spam, antivirus, and state of-the-art security technology. Would a server fit into my organisation? Does your company meet one or more of the following criteria? Have 3+ PC/Laptops and no network, or are currently running a peer-to-peer network. Worried about security, theft, data loss due to system crashes. Feel vulnerable or have been affected by viruses and/or hackers. Have one or more mobile/home workers. Would benefit from documents, fax machines and printers anywhere in the world at any time. Grow Your Business Capacity Windows Small Business Server 2008 gives you secure access to business contacts, calendars, , files, and other important desktop resources from any internet connected PC, from virtually anywhere at any time, so you can be productive while you re away from the office or on the road. We have the certifications to be able to support your Microsoft Small Business Server 2008 infrastructure Microsoft Certified Technology Specialist (MCTS): Microsoft Small Business Server 2008 : These certifications are designed to validate our skills on the features and functionality of key technologies. It enables us to show our depth of knowledge in one specific technology, earn multiple MCTS certifications to show breadth across different products, or build on the MCTS to earn a Professional Series credential.

6 PAGE 6. ENGINEER SERVICES NETWORK CONSULTANCY Addressing the needs of IT ma and technical executives Network Design & Construction IT networks are now an integral and important part of the way that businesses operate. Today's networks are complex and with new technologies regularly being introduced you need to be sure that your network infrastructure is efficient and providing value for money to maximise your business investment. Whilst the benefits of implementing a computer network within your organisation are quite easy to see, the actual process of doing so does require experienced, professional and trained staff to plan and implement the network to ensure it will achieve its intended benefits. Network Design & Implementation For any organisation with 5 or more IT users, a network is the backbone that enables productivity gains and increased efficiency in today s competitive business environment. If you have more than 20 users, you need a network solution that delivers constant information and is optimised for peak performance. However, the complexity of implementing and maintaining an optimised computer network is no longer a simple process. Integrating diverse technologies and products and allowing for the more flexible and mobile working practices of the 21st century places great pressure on organisations that need to design, Implement and manage both local and wide area networks. It is simply not possible for internal IT staff to keep up to date with all the latest advancements in technology and potential threats to the network. That is why it makes sense to partner with an organisation that can provide these skills and experience. More about our network services: We are experts in the design, implementation and support of networks that enable your business to maximise its investment in IT. We can provide network solutions for organisations that have tens or thousands of users. Our network design services cover multi-vendor networks and management systems. We can provide an analysis of the low-level design of your current network and offer recommendations based on industry best practices. Whether you are designing a simple switched network or a large scale corporate network with wide area capabilities, we can help minimise time-consuming redesign and ensure the success of your deployment by reviewing your design, or provide complete design services from scratch. What makes our network consultancy different to any other? Our network consultancy and network design services will ensure that you invest wisely in your network infrastructure, enabling you to support business growth and gain the benefit from new technologies. We provide: An expert assessment of your networking needs Objective advice on the right products now and in the future Extensive experience of the specific networking needs of your business With 7 years of experience in the industry, our engineers are amongst the most highly trained network consultants in the industry and we believe that the ongoing training of our employees is our benchmark; qualifications, accreditations

7 PAGE 7. NETWORK CONSULTANCY Audits & Health checks IT Networks are a very complex blend of different technologies, and when things go wrong it can be extremely difficult and time- consuming to determine the cause. A network audit is a complete examination of the processes involved in the running of an organisation s IT system. The aim is to find out where improvements can be made and to ensure the organisation is getting full value for its IT expenditure. A network health check is a shortened, 1 day version of the network audit report. We choose a cross section of workstations and server(s) to analyse the overall performance and security of the network. We can then make formal recommendations based on our findings. ENGINEER SERVICES Cabling & Communication Business continuity depends on a network that is reliable. Whether you are expanding, reorganising or relocating your business, migrating or upgrading your networks, or implementing disaster recovery procedures, cabling infrastructure is the foundation of the customer network and has a direct impact on achieving true network reliability. Audit & Health check services Our technical consultant will spend time auditing and analysing your existing IT infrastructure. They will then produce a comprehensive and jargon-free written report, which includes: Existing IT infrastructure topology Identified problem areas Recommendations on areas such as network security and policy, licensing, naming conventions and critical updates This report will enable you to prioritise your future investment on IT and support in the short, medium and long term. With this in mind, it s easy to see why so many customers have found the network audit report to be an invaluable tool when planning their IT strategy. Cabling services We provide state-of-the-art connectivity solutions on premises, including voice and data cabling infrastructure to support your business technology. Voice and data cabling: Cat5e, Cat6, 10 Gig, Fibre optic - single mode, multimode. Wireless bridging extends your IP network over municipal property or great distances, up to 40 m (line of sight). Bridging is perfect to extend a VoIP client's services to another location. Campus networking connects multiple buildings on your property. Mid-span Power over Ethernet (POE) requirements increase with VoIP and wireless. Bell Cabling solutions can provide a mid-span alternative to replacing expensive network gear that supports POE. Data centres are typically located in the closet. We provide you with the cabinets, racks, cable management, backbone fibre, cable ray, patch panels, power bar, UPS and much more. Other products and services include Professional services, modular furniture, underground duct work, IP Closed Circuit TV / access security, and uninterruptible power supplies (UPS's).

8 PAGE 8. ENGINEER SERVICES At Server Hosting Midlands we provide first class IT engineering skills & customer service! We believe we are the cheapest and most reliable local IT support company further more the first site visit is free of charge* Our engineers and consultants are highly trained and have many years experience in their field which enables us to provide many services including: IT MANAGEMENT & REMOTE SUPPORT Server, PC, Laptop, Printer & Switch Installation & Repairs Network & Phone Cabling VoIP & Analogue Phone Solutions CCTV Risk Assessment Server Hosting Website Design Complete Network Design & Installation PC Fleet Management Software Installation Software & Hardware Audits Helpdesk Services Recovery Tests Custom Software Photocopier Installation & Serving & Many More 24/7 SUPPORT Our 24/7 support enables you to have Microsoft Certified Professionals on hand for any issue 24 hours a day, 7 days a week. If you have an issue that can t wait until the morning, or after the weekend/bank holiday just pick up the phone or log a ticket online. With our remote services we can resolve the majority of issues straight away without having to wait for a site visit. This service is ideal for home workers and directors who are in a different time zone cannot afford to wait for their current IT provider to open its doors - for example, because of an important meeting you have documents that need finishing. Employees travelling abroad will have the support they need in case of issues when they are in different time zones - no need to worry about what the time is back home - just call Server Hosting Midlands. We use remote support technology to enable an almost instant response to your issues, providing temporary access to your PC or laptop. Support is available to you anywhere in the world, not just in your office: at home, at the airport, on a business trip abroad or even on a beach in Hawaii. All that is required is an Internet connection. All information for this service is provided on request. *Limited to 3 hours onsite

9 PAGE 9. HOSTED SERVER SOLUTIONS Why host a server off-site? If the worst should happen and your business premises are hit by fire, flooding or some other catastrophe you and your entire business can just keep working whilst having the peace of mind that no matter what happens to your business premises all your data is safe and secure. What if my server has a problem? As with any PC/Server operating system there may be a time when your server has an issue, with our hosted server solution we are only ever walking distance from your server, this enables us to act quickly to resolve any issues that might arise. There is no call out charge or waiting for an engineer to travel to your premises! Which in turn mean less downtime and more productivity for your business. How safe is my data hosted with Server Hosting Midlands? Very! Your data is held in our purpose built data centre with steel lined walls and ceilings in a restricted access, dust free, air conditioned room. Your data is backed up onto digital media. The data centre is protected with CCTV and a state of the art alarm system. We also have a second site know as a Mirror which holds an exact replica of your server, operating system and data. This is automatically mirrored every night via a microwave link. All our data is backed up onto SAN Technology We take full advantage of the latest SAN (storage area network) technologies for your backed up data. The SAN is adapted into a large disk array and raided to ensure data is secured in the event of failure. Our data centre runs a powerful UPS (Uninterruptible Power Supply) which is backed up by an auto start generator which is tested regularly. All our customers servers are monitored around the clock and we have a full spares package onsite to repair the servers in the event of a hardware failure as specified in the SLA. Why chose Server Hosting Midlands Ltd to host my business s infrastructure? Purpose built data centre to secure your data Full hardware / software solution Full disaster recovery if your offices are struck by disaster Full monitoring of your systems around the clock Our engineers have over 11 years of technical experience Solve all your multi branch problems Fix the cost of your I.T. support for 3-5 years Never purchase another server again! At Server Hosting Midlands Ltd we are onl interested in giving you a complete and compatible solution you can work with.

10 PAGE 10. CONTACT US Server Hosting Midlands Ltd, your input is essential to our business. If you have any questions or comments regarding our products & services, please contact us at the location listed below. Headquarters Unit B3, Hilton Main Industrial Estate. Bognop Road Wolverhampton Shropshire, WV11 2BE Support Location Due to the nature of our business and to protect our customers we are unable to publish the actual location of our datacentre but we can tell you that we are conveniently located near M54 motorway at Junction 1. If you have any questions related to our location, please call us at , and we will be glad to assist you. If you are traveling from the Midlands, take the M6 to Junction 10a and then follow the M54 to Junction 1 then contact us for further directions. If you are traveling from Shropshire & Wales, take the M54 to Junction 1 then contact us for further directions. Hours of Operation Mon - Fri 9 a.m. - 5 p.m. Saturday 10 a.m. - 2 p.m. We also offer flexible out of hours support, for more information please get in touch!