Chris Spadanuda. Applicant #66 Director - EIS Job # May 10th, Dear Search Committee,

Transcription

1 Chris Spadanuda May 10th, 2017 Dear Search Committee, Applicant #66 Director - EIS Job #90326 I am writing in regard to the Director, Enterprise Internet Services position. With over 16 years of progressively responsible experience in Information Technology (IT), over 11 years of experience providing strategic leadership and management in higher education IT, a Master of Science in Information Technology, and a Bachelor s degree in Exercise and Sports Science with an emphasis in coaching, I believe I have the technical experience, management, and leadership skills necessary to deliver technology services that advance the University of Wisconsin - Madison. Serving on the CIO s IT Cabinet at the University of Wisconsin - Milwaukee, I oversee three teams, a lead worker and manager, a 4-million-dollar budget, IT procurements, several campus data centers, 60,000 active accounts, 500 servers, and hundreds of applications. Leading the strategic direction and planning for enterprise systems, applications, and infrastructure in a large, complex environment, I manage major projects, develop partnerships, and ensure IT service needs are met. My teams are known for providing robust, high-quality services that enable teaching, learning, and research at UWM. Some services provided include, Office 365, document storage, web services, technical system architecture and infrastructure, application integration, identity and access management, and application hosting. Recently, I led a campaign to mitigate phishing attempts. The campaign utilized print, electronic, and inperson communications to convey the risks, issues, and to non-technical users. I successfully led a team responsible for migrating 60,000 accounts in 5 months from an onsite mail system to Office 365. The complex migration project was completed by a cross departmental team, earning formal praise from UWM s faculty Information Technology Policy Committee. Additionally, I led a 1.6-milliondollar project replacing the primary enterprise storage system in the data centers. By building partnerships with 3 decentralized IT departments, negotiating with our vendor, working with executive leadership, and challenging traditional IT project implementations, I achieved significant savings through the consolidation of storage services during the project. As a design contributor to UWM s change management process, and ITIL v3 certified, I incorporate Information Technology Service Management (ITSM) into UWM s IT processes. I am a member of the University of Wisconsin System Identity and Access Management Technical Advisory Group working to improve electronic identity handling throughout Wisconsin. I am also a member of the University of Wisconsin Information Assurance Council, a group creating a system-wide information security program and writing foundational security policies for the University of Wisconsin System. My national experiences include serving as the Chair of the InCommon Assurance Advisory Committee, which is part of Internet2, and presenting at many national IT conferences. At the 2016 Educause conference I co-presented a half day, highly engaging, seminar titled Developing a Roadmap for a Campus-Wide Office 365 SharePoint Implementation. As part of a global federated identity effort, I worked with InCommon and edugain as an early adopter and pilot participant. Partnering with the Laser Interferometer Gravitational-Wave Observatory (LIGO), I was able to facilitate membership in an international identity federation and assist work leading to the discovery of gravitational waves. My ability to deliver high-quality, customer focused services, my talent for building relationships in support of complex IT projects, and my aptitude for leading high performing technology teams are an excellent fit for the Director, Enterprise Internet Services position at the University of Wisconsin - Madison. I am very interested in discussing the position with you and hope to hear from you soon. Sincerely, Chris Spadanuda

2 Christopher A. Spadanuda Strategic IT leader with over 15 years of experience in enterprise services, infrastructure, operations, vendor management, problem resolution, project management, system design, and customer support. Highly skilled at providing leadership, building teams, developing relationships, and enabling organizational success through the delivery of robust IT services. Professional Experience Associate Director Core Enterprise Services University of Wisconsin Milwaukee, March 2016-present Senior member of University Information Technology Services, serving on the CIO s IT Cabinet, providing vision, leadership, and strategy development for local and cloud enterprise IT services including personnel, road maps, and budgets Provide leadership for data center, identity and access management, and business application teams Develop Service Level Agreements (SLAs) and Memorandums of Understanding (MOUs) with partners, implementing shared and outsourced services, creating greater organizational efficiencies Deliver robust, customer focused, and affordable enterprise and cloud services such as Office 365, VMware, Confluence, enterprise document storage, identity and access management services, and web and application hosting, enabling teaching, learning and research Promote team professional growth, unity, and collaboration, managing conflict, coaching, and mentoring Proposed and initiated $200,000 enterprise storage expansion project, gaining executive approval for investment to meet customer demand and enable more robust and redundant services Consolidated enterprise camera services, leveraging existing relationships to build support for shared infrastructure between multiple campus units Created partnership with UW-Parkside for a shared storage and backup solution saving ~$200,000 over commercial cloud services Developed budget, set priorities, and designed technical roadmap strategy for enterprise IT services, including service retirements, new services, and the migration of services to the cloud. Led efforts to enable global research computing through partnerships with Internet2, InCommon, and edugain Sponsored and funded the creation of an enterprise shared web services infrastructure, utilizing LAMP Leader on a team planning and implementing a cloud based unified communications service (Skype for Business) as an alternative to traditional Centrex phone services, enabling modern communication services enterprise wide Member of the University of Wisconsin System Identity Management Technical Advisory Board Serve as Board Chair of the InCommon Assurance Advisory Committee, an Internet2 organization, providing leadership and strategy development for building trust and security into federated identities Subject Matter Expert (SME) for University of Wisconsin system wide Learning Management System RFP Member of University of Wisconsin Information Assurance Council (UWIAC), a group creating a system-wide information security program and writing foundational security policies

3 Assistant Director Network and Operations Services / Core Enterprise Services University of Wisconsin Milwaukee, January 2014-March 2016 Senior member of Network and Operations Services providing leadership, direction, strategy and planning in a department with operational oversight of enterprise IT facilities including 2 data centers, identity and access management, applications, data storage, virtual and physical server operations, data networking, wide area networking, and telecommunications Implemented new organizational structure, streamlining and improving processes, generating efficiencies Applied IT governance activities as service owner and managed budget of over 4 million dollars annually Influence decision makers, building support for the first shared infrastructure consisting of HP 3PAR storage, VMware and Hyper-V virtual environments, and Veeam backup solution where the costs and service ownership were divided between 3 departments saving 10 million in comparison to traditional Directed design, procurement, implementation and operation of a 1.6-million-dollar project to replace primary enterprise storage infrastructure, fiber channel network, backup infrastructure, and PeopleSoft infrastructure Led a campus wide mail service migration effort, from procurement to retirement of the existing service, migrating 60,000 accounts in 5 months from an onsite mail system to Office 365 Develop strategy and execute plan to improve data center security through the implementation of new network architecture, application delivery controllers, firewalls, VPN, intrusion detection, logging, enterprise password management, security scanning, patch management, and remote desktop services Draft, articulate, and implement multi-year IT roadmap to increase positive customer experiences and strategic business value through collaboration with executives, faculty, researchers, staff, students, and other IT stakeholders Manager of Middleware and Identity Management University of Wisconsin Milwaukee, March 2011-January 2014 Created new team to lead and coordinate Identity and Access Management (IAM) operations supporting over 60,000 accounts, certificate services, and hundreds of federated applications Developed and communicated strategic vision, business plan, roadmap, and goals of the IAM program to executive staff, peers, and customers in order to educate and build support for the program Implemented 802.1x WiFi authentication, Eduroam, enabling worldwide wireless connectivity for UWM users Managed Security Information and Event Management (SIEM) project, from procurement to operations Created multi-year road map and managed Active Directory, Shibboleth (SAML2), RADIUS, OpenLDAP, and account provisioning Acquired and implemented digital certificate service offering unlimited server, personal, and codesigning certificates expanding operational capability while saving fifty thousand dollars annually Introduced and chaired the Identity and Access Management Leadership and Governance group using Information Technology Service Management (ITSM) to deliver value to customers and drive service improvement Managed data security to comply with FERPA, HIPAA, and Wisconsin law Aligned institutional goals, and became actively involved at a national level, with emerging IAM technologies Set team direction and managed budget of over 1 million dollars annually

4 Manager of Desktop Support University of Wisconsin Milwaukee, January March 2011 Provided leadership, direction, and coaching for the Desktop Support Team supporting thousands of endpoints, Windows and OSX, in labs and over 30 campus units, including senior executive staff Implemented classroom and lab technologies supporting research, direct learning, learning management system, and innovative pedagogical methods Participated in help desk operations, developing processes, knowledge base articles, and mentoring staff Developed relationships with external vendors in support of procurement efforts Wrote, negotiated, and monitored customer Service Level Agreements and work requests Led project to purchase and implement McAfee Endpoint Encryption mitigating data expose risks Created and maintained budget, reducing costs by approximately 20% while growing customer base Designed for health center and nursing researchers compliant with HIPAA and FERPA Created retail repair facility and oversaw repair operations supporting faculty, staff and students Network Manager Oak Creek Franklin Joint School District, Oak Creek, Wisconsin, July January 2006 Primary engineer for organization wide information technology implementations Supported approximately 2000 Windows and Apple workstations and 40 servers at 10 locations Implemented and maintained phone systems, Norstar, Meridian SL1, Avaya S8300 VoIP Managed Exchange, Active Directory, IIS, ISA, SharePoint, MS Proxy, DNS, and DHCP for 10 Sites Authorized, purchased, and maintained network and desktop hardware, software and software licenses Provided operational support for financial and business applications and systems, AS400 and MS-SQL Maintained network equipment, Cisco switches, routers, firewalls, VPN, packet shaping Supported network data links at 10 sites, ISDN, Road Runner, T1, and DS3 connections Collaborated with WiscNet, the City of Oak Creek, and other service providers providing interconnectivity Managed, directed, and implemented IT for 9 million dollar school construction project including data network, classroom technology, servers, telecommunications, and physical security Technology Coordinator Oak Creek Franklin Joint School District, Oak Creek, Wisconsin, July July 2002 Provided multi-site technical guidance, support, and training for district wide curriculum projects supporting the development of teachers and staff, and the overall integration of technology into the curriculum Education and Training Master of Science- Information Technology o Concordia University Wisconsin, December 2015 GPA 4.0 Bachelor of Science Exercise and Sports Science w/emphasis in coaching o University of Wisconsin-La Crosse, May 1997 Information Technology Leadership Program o MOR Institute, EDUCAUSE Management Program o EDUCAUSE, July 2009 Certifications ITIL v3 Foundation MCTS Windows 7 MCSE

5 Knowledge, Skills, and Abilities IT strategy and roadmap development Team coaching and leadership Vendor relationship development Identity and access management Project management Infrastructure and Data Center operations IT security and risk assessment IT Compliance (PCI, HIPAA, FERPA, etc.) Service Level Agreements (SLAs) Process development Server Management Enterprise Storage Research Compliance ERP, SIS operations Professional Organizations Chair, Assurance Advisory Committee, InCommon Network Advisory Board Member, Waukesha County Technical College, Waukesha, Wisconsin Active Member, EDUCAUSE Active Member, Internet2 Active Member, InCommon Presentations and Publications Developing a Roadmap for a Campus-Wide Office 365 SharePoint Implementation, Preconference Seminar EDUCAUSE 2016 Face-to-Face Annual Conference, October 25, 2016 Developments in Assurance: Insights from Across the Pond InCommon Assurance call, February, 3rd, 2016 Assurance Survey Results and Baseline Practices InCommon Assurance call, November, 4 th, 2015 What s all this about Drones? Society for College and University Planning, July 14, 2015 Reaching a Higher Elevation: Supporting High-Value, High-Risk Cloud Services EDUCAUSE 2012 Face-to-Face Annual Conference, November 8, 2012 InCommon Silver with Active Directory Domain Services: Building a Community-Sourced Cookbook InCommon/EDUCAUSE IAM Online March 14, 2012 Connecting InCommon Silver and Research at UW Milwaukee EDUCAUSE Midwest Regional Conference 2012, March 2012 Federation Authentication with Private Industry UW-System Information Technology Management Council, November 2011 Cloud-Hosted Desktop Virtualization: Determining Best Fit EDUCAUSE Midwest Regional Conference 2011, March 2011 WISNET Future Technologies Conference 2011, March 2011 Security: It's All About Choices EDUCAUSE Midwest Regional Conference 2010, March 2010 Utilizing Xythos at UW-Milwaukee UW-System Information Technology Management Council, November 2008 Xythos Software, Inc., An EDUCAUSE Gold Partner, and University of Wisconsin-Milwaukee EDUCAUSE Midwest Regional Conference 2008, March 2008 Desktop Support Student Staff Relations and Interactions Student Technology Services Conference, July 2006