CITY UNIVERSITY OF NEW YORK - JOHN JAY COLLEGE OF CRIMINAL JUSTICE (August 2006-present)

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1 PRAVEEN PANCHAL 35 Conway Road New Hyde Park, NY Phone: Home - (516) , Cell - (917) praveenpanchal@gmail.com EXECUTIVE SUMMARY Extensive senior level experience with proven success in visioning and strategizing transformation through customer focused innovative technology solutions in large and complex institutions combined with skills in strategic planning, budget management, human capital development, operational assessment, resource management, project management and technology acquisitions. EMPLOYMENT SUMMARY August 2006-Present: Chief Information Officer - John Jay College of Criminal Justice (City University of New York - CUNY); January 2003-August 2006: Assistant Vice President of IT - Hostos Community College (City University of New York - CUNY); March 1999-December 2002: Executive Director/Director of IT - Hostos Community College (City University of New York - CUNY); January 1998-February 1999: Manager of IT - NYC School Construction Authority; October 1990-December 1997: Technical Specialist - NYC School Construction Authority; December 1988-September 1990: Supervisor of Electrical Installations New York City Department of Education; February 1987-August 1988: Senior Engineer Modi Champion Spark Plug Company (India); January 1984-January 1987: Project Engineer Indian Oil Corporation Limited (India). EDUCATION MBA in Finance and Investments - Baruch College GPA 3.7; MS degree in Computer Science The City College of New York GPA 3.5; BS Degree in Electrical Engineering - University of Calicut, India EXPERIENCE CITY UNIVERSITY OF NEW YORK - JOHN JAY COLLEGE OF CRIMINAL JUSTICE (August 2006-present) Chief Information Officer - As a visionary and a strategist, provide technology roadmap aligned with institutional strategic priorities to achieve excellence in learning, teaching and research. Collaborate with other business leaders to ensure that these priorities can be adequately supported and achieved through the use of cutting-edge technologies. Develop, articulate and implement IT strategies that are aligned with institutional strategic plan highlighting robust infrastructure, distance learning, communication and collaboration, technology support for students, pedagogy and research; Praveen Panchal Page 3

2 Research, recommend and deploy emerging technologies that will support the advancement of the institutional mission (cloud computing, virtualization, green IT, Web 2.0, social networking, micro-blogging, e-book readers, unified and real-time communication, etc.); Represent the institution at legislative bodies such as the New York City Council and the Office of the Borough President to testify for funding requests (received $4.3 million capital funding for infrastructure projects in last five years); Responsible for implementation of campus-wide Enterprise Resource Planning (ERP) solution (named as CUNYfirst) using Oracle s financial, human capital management and campus solution; Create and implement IT policies and procedures across the campus (security, computer use, , cell phones, printers, remote access, copy right, data privacy, etc.); Prepare and control annual operating, capital and student technology fee budgets (over $5.5 Million) and manage all IT financial matters including accounts payable, procurement, property management and financial reporting (expense analysis, overtime, temp services, etc.); Lead five direct reports responsible for academic and administrative technology support, project management, network support, telecommunications, applications development, service desk operation, classroom technology support and audio visual support services; Ensure a strong focus on excellent client service and commitment to quality delivered through seventy IT professionals (achieved above 95% customer satisfaction rating for last two years); Work with the Human Resources department to ensure continuous professional development of IT staff through workshops, seminars, group and individual trainings and staff cross trainings; Explore, develop and deploy innovative technology solutions by understanding business processes and collaborating with leaders from other business units (student contact center, employee and student portals, smart classrooms, electronic forms, e-discovery, time and leave management, adjunct voic , voice recognition, self service portal, etc.); Manage all IT projects through Project Management Office (PMO) and ensure campus wide IT related moves, adds and changes through effective change management process; Define and implement Key Performance Indicators (KPIs) and metrics-driven controls to measure departmental performance and derive efficiencies, quality and cost savings through continuous operational assessment and implementation of ITIL, PMI and other industry best practices (reduced 50% overtime cost through process improvements, achieved % systems uptime, 60% first call resolutions and 3% average call abandonment rate); Prepare risk management and disaster recovery plans to ensure business continuity (secured $705K funding to implement hot site DR strategy and Network Access Control technology); Implement enterprise technology solutions and services that produce strategic, operational, and financial benefits to the institution such as SharePoint, VMWare and Office Communication Server (secured $150,000 grant from Microsoft for OCS project); Responsible for planning, designing and managing the construction of a new data-center and network infrastructure in a facility currently under construction (estimated cost $500 million); Establish business relationships with other institutions, government agencies, legislative bodies, community members, alumni, vendors and departments. Memberships and Participations CUNY IT Security Subcommittee - Chair; CUNY IT Steering Committee - Member; CUNY Enterprise Technology Initiatives Committee Member; CUNY First ERP Implementation Campus Lead; CUNY Business Continuity and Disaster Recovery Committee Member; Praveen Panchal Page 4

3 CUNY IT Conference Committee - Member; CUNY Network Infrastructure Committee Member; John Jay New Construction Committee Member; John Jay President s Cabinet - Member; John Jay Risk Management Committee Member; John Jay Employee Search Committee Chair; John Jay Technology Advisory Committee Co-chair; John Jay Student Technology Fee Committee Advisor; John Jay Blackboard Taskforce Member; John Jay Distance Learning Initiative Committee Member; EDUCAUSE Member/Participant; Gartner Member/Participant; Project Management Institute (PMI) - Member. CITY UNIVERSITY OF NEW YORK - HOSTOS COMMUNITY COLLEGE (March 1999-August 2006) Assistant Vice President of IT (January 2003-August 2006) Developed IT vision and strategic plan aligned with the institutional mission, provided leadership for all aspects of computing services, ensured customer satisfaction and collaborated with other business units to provide technology solutions. Advised faculty, staff and alumni in selecting technology solutions such as lecture capture software, collaboration tools, video conferencing, active directory, MS Exchange, etc.; Created and implemented various policies and procedures (e.g. security, computer use, remote access, data privacy, , phone usage, etc.); Managed all IT resources to ensure excellent client service and superior quality through direct and indirect supervision of 25 professionals (achieved customer satisfaction rate of 97%); Represented the institution at HETS, EDUCAUSE and various private organizations; Prepared and managed departmental budget (over $2.5 million), submitted proposals to solicit external funding (received $2 million capital funding for infrastructure projects) and handled all departmental financial affairs including accounts payable, procurement, property management and financial reporting; Achieved operational efficiencies and cost savings through continuous systems and processes improvements (document management system, online employee evaluation system, IT helpdesk workflow, electronic forms, print management, etc.); Developed innovative technology solutions by understanding business processes and collaborating with other business groups (developed Learner Educator Administrator Portal); Implemented project management methodologies and change management process to manage campus wide projects, systems and processes; Provided technical expertise and project management skills to new constructions and renovations (new dental lab, data center, trailer site, etc.); Prepared risk management and disaster recovery plans to ensure business continuity and developed offsite storage strategy; Fostered business relationships with other institutions, governmental agencies, community members, alumni and vendors; Developed human capital through professional development and mentoring. Praveen Panchal Page 5

4 Executive Director/Director of IT (March 1999-December 2002) - Developed IT vision and strategic plan aligned with institutional goals, directed team of professionals supporting IT projects and initiatives, and delivered a state-of-the-art data center, secured and robust network and resilient infrastructure. Collaborated with business leaders from other areas in identifying and implementing the best technological solutions (interactive voice and web recognition, video conferencing, VoIP, phonea-thon, mass ing, document management, etc.); Prepared project proposals for budget approvals through funding authorities; Prepared and managed the departmental budget and handled all financial affairs; Directed campus-wide deployment of state-of-the-art technologies (Active Directory, Exchange, switched network, network security, VPN remote access, wireless infrastructure, VoIP, etc.); Provided hands-on technical solutions to business and systems related IT needs; Led sixteen technical support staff and helpdesk to manage day-to-day IT operation; Facilitated trainings, seminars and workshops for IT staff. Memberships and Participations Hispanic Educational Telecommunications Systems (HETS) College Representative CUNY IT Security Subcommittee - Chair; CUNY Instructional Technology Steering Committee - Member; CUNY IT Conference Committee - Member; Hostos Periodic Review Report Committee - Member; Hostos Institutional Self Study Planning and Budget (Member); Hostos New Construction Committee Member; Hostos Student Retention Taskforce Member EDUCAUSE Member/Participant. NEW YORK CITY SCHOOL CONSTRUCTION AUTHORITY October 1990 to February 1999 Manager, Information Technology (January 1998-February 1999) Managed day-to-day IT operation, resolved technical problems through hands-on support and managed service desk operation. Advised senior management regarding technology solutions to advance their strategic plan; Prepared and managed departmental budget, created technology roadmap, supervised technical staff, managed hardware and software purchases and facilitated implementation; Conducted training and seminars for engineers, technicians and end-users. Technical Specialist (October 1990-December1997) - Provided hands-on technical support. Surveyed school buildings to plan, design and implement network infrastructure; Performed troubleshooting of computer systems and worked on NT 4.0, Exchange 5.5, Outlook, NetWare, SMTP, T1, Internet, MS Office, Windows, Ethernet, TCP/IP, routers and switches, firewall, remote access and cabling infrastructure. NEW YORK CITY DEPARTMENT OF EDUCATION December 1988 to September 1990 Supervisor of Electrical Installations - Analyzed feasibility for alterations, repairs and new installations and supervised installation of computer and communications systems in schools. Praveen Panchal Page 6

5 MODI CHAMPION SPARK PLUG COMPANY February 1987 to August 1988 Senior Engineer - Headed electrical department, supervised complete plant electrification and identified and resolved operational problems. INDIAN OIL CORPORATION LIMITED January 1984 to January 1987 Project Engineer - Managed day-to-day operation of oil storage facilities and power station. PROFESSIONAL CERTIFICATIONS, AFFILIATIONS AND AWARDS Project Management Professional (PMP) Project Management Institute (PMI); ITIL Intermediate Certification Operational Support & Analysis; Cisco Certified Network Associate (CCNA) and Professional (CCNP); Microsoft Certified Systems Engineer (MCSE); Novell Certified NetWare Engineer (CNE); Professional Engineer (P.E.) - States of New York and Delaware; Beta Gamma Sigma Honor Society for Collegiate Schools of Business; EDUCAUSE Higher education nonprofit association - Member since 1999; Winner of City University Michael Ribaudo Award for IT Year 2009; Winner of Wharton-Infosys Business Transformation Award Year CONFERENCE PRESENTATIONS SKILLS Using Technology Planning as the Engine to Drive Transformation at 5 th International Conference on Technology in Teaching and Learning in Higher Education, Poland; Information Technology (IT) Risks in Higher Education: Strategy for Assessment, Planning and Management at INTED 2008 Conference, Spain; Using Microsoft Office SharePoint Server (MOSS) Technology for Collaboration at 6 th Annual CUNY IT Conference, New York; Driving Institutional Transformation Through Technology Planning at 6 th Annual CUNY IT Conference, New York; Computer Security and Identity Theft at 2008 John Jay Summer Academy, NY; Strategy for Managing Information Technology Risks in Higher Education at 7 th Annual CUNY IT Conference, New York; Web Tools of the Trade for Educators at 7 th Annual CUNY IT Conference, New York; Business Process Improvement at Oct Directors and Managers conference at John Jay; Cyber Security at Work at Oct Directors and Managers conference at John Jay. Leadership and consensus building qualities; Self motivated and quick learner; Excellent analytical, people management and communications skills; Languages - Hindi, Gujarati, Panjabi and Urdu. REFERENCES Available upon request. Praveen Panchal Page 7