Global Command Center: Lights Out Datacenter. Darrin Solomon, VP Infrastructure CA

Transcription

1 Global Command Center: Lights Out Datacenter Darrin Solomon, VP Infrastructure CA

2 Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject to change or withdrawal by CA at any time without notice. Notwithstanding anything in this presentation to the contrary, this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA will make such release available (i) for sale to new licensees of such product; and (ii) to existing licensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. In the event of a conflict between the terms of this paragraph and any other information contained in this presentation, the terms of this paragraph shall govern. 2 August 12, 2009 Global Command Center:Lights Out Datacenter Copyright 2009 CA

3 For Informational Purposes Only Certain information in this presentation may outline CA s general product direction. All information in this presentation is for your informational purposes only and may not be incorporated into any contract. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including without limitation, any implied warranties or merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised of the possibility of such damages. 3 August 12, 2009 Global Command Center:Lights Out Datacenter Copyright 2009 CA

4 Agenda > Introduction to CA s Internal Global Architecture > Managing Risk > Creating an automated environment through integration Challenges, Limits and Successes > Creating a Business View > Q&A (and a tour of our GCC if you d like to join) 4 August 12, 2009 Global Command Center:Lights Out Datacenter Copyright 2009 CA

5 EIS: Infrastructure Architecture > Responsible for exploiting CA technology, when appropriate, to solve real business problems and deliver real value, while working to foster solid relationships with CA development teams and enhance the functionality and quality of the software we use 5 August 12, 2009 Global Command Center:Lights Out Datacenter Copyright 2009 CA

6 CA Enterprise 13.5K+ Employees Data Centers Applications Systems Storage Network & Voice Facilities > SAP (8) Modules > Packaged Applications > 900 Custom Built > 1,300+ production servers: Linux, Unix, Windows > 4 IBM Mainframes: 20+ LPARS 15K MIPS > 500+ TB Array Storage > 3 Tiers Tier 1 DR/Replicated Tier 2 Raid 5/ Replicated Tier 3 Raid 5 > 40,000 Managed Objects > 1,500+ Voice & Data circuits worldwide > 150+ phone systems > 300+ routers & 465+ switches >Islandia, NY. >Lisle, IL. >Ditton Park,U.K. >Hyderabad, INDIA >Sydney, AUS 6 August 12, 2009 Global Command Center:Lights Out Datacenter Copyright 2009 CA

7 1.8 Million infrastructure events per month with 3 full time employees at varying levels of business continuity > 25% of the 1.8 Million events are automatically corrected within 5 minutes > 2000 events actually require a physical response and raised as Incidents > GIS ensures and operates at 99.5% uptime availability with 3 classes of service Tier 1, 2, 3 7 August 12, 2009 Global Command Center:Lights Out Datacenter Copyright 2009 CA

8 an ounce of prevention 8 August 12, 2009 Global Command Center:Lights Out Datacenter Copyright 2009 CA

9 Managing Risk > GIS makes an average of 800 changes per month or 9,600 changes annually 20 percent of these were related to SAP > Our use of CA Configuration Management Database (CMDB) 17,500 configuration items (CI s) - we were able to reduce this rejection rate from 5 to an average of just two per week in FY08 > Incident & Problem Management > Key To Rapid Restoration of Service & Root Cause / Fault Isolation 9 August 12, 2009 Global Command Center:Lights Out Datacenter Copyright 2009 CA

10 CAB Meetings 10 August 12, 2009 Global Command Center:Lights Out Datacenter Copyright 2009 CA

11 EIAM CA Workflow UPM CMS AI Cohesion WILY CEM Autosys Service Catalog UAPM Service Desk CA CMDB NSM SMA Spectrum ehealth License Mgmt Support Bridge EITM Solutions & 3 rd Party Mgmt ITAM Workflow Path Procurement ITAM Workflow Path Service & Support Data Sharing 11 August 12, 2009 Global Command Center:Lights Out Datacenter Copyright 2009 CA

12 Challenges in Current State > Point to Point Integration > Business View Lacking > What it will look like tomorrow Strategy more automatic remediation, better quality information The Business views through Line of Business & Services More performance and capacity planning ISO20K & ITIL disciplines 12 August 12, 2009 Global Command Center:Lights Out Datacenter Copyright 2009 CA

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15 Benefits of Tomorrow > Business View for risk, quality & priority > Business Transparency into IT (Service Levels, ITIL / ISO advantages) > Integration Fabric for scale and sustainability > Automation (Spectrum AM Bridging capacity planning exercises with defect mgmt). The internal cloud > Standardization, level 0 & 1 support 15 August 12, 2009 Global Command Center:Lights Out Datacenter Copyright 2009 CA

16 Questions 16 August 12, 2009 Global Command Center:Lights Out Datacenter Copyright 2009 CA