Building Your Own Integration with CA Service Assurance Manager. Jeff Vaught

Transcription

1 Building Your Own Integration with CA Service Assurance Manager Jeff Vaught

2 Abstract > CA Spectrum Service Assurance (SSA) is a leading-edge tool that enables you to see the real-time status of your key business services, their quality, risk to quality and the root cause based on end-to-end service modeling, intelligent analytics and real-time data feeds from your CA tools that directly monitor and manage your networks, systems, databases and applications. See how you can use the CA Spectrum SA software development kit and universal connector to rapidly integrate SA with new data sources, including homegrown and third party IT management tools. This enables you to expand and customise IT service models to ensure you have the most complete view of the factors that can affect the quality of your IT services or put service quality at risk. 2 October 14, 2009 [CA Spectrum Assurance Manager] Copyright 2009 CA

3 Agenda > An example integration scenario > Demo: Building a Tier 1/2 SSA Connector > Discussion of SSA Connector Architecture > Discussion of Other Connectors: Tier 3 Event Connector Tier 4 Generic (Universal Connector) Existing Connectors Planned Connectors October 14, 2009 [CA Spectrum Assurance Manager] Copyright 2009 CA

4 Coaster Scenario > Coaster Management System Controller Lift Device Speed/Pos Device Brake #1 Device

5 Coaster Scenario A very long time ago > The Coaster was a simple structure of wooden beams > No control once it left the station > Individual ride tickets were sold > Operated by a large team of highly skilled (and highly paid) employees. Safety inspectors walked the track each morning, inch by inch, looking for defects 5

6 Coaster Scenario Not so long ago > Coasters switched to a more reliable and maintainable steel construction > Sensors and automated braking systems > One park admission price > Operated by a small team of skilled employees who relied on coaster management software to detect problems in real-time 6

7 Coaster Scenario Today > Coasters are vastly complex systems of specialised steel trusses, hydraulics and electronics > Completely automated > Revenue generated by Coaster merchandise > Operated by an inexperienced teenager dressed in a silly uniform 7

8 Coaster Scenario > Managed Objects (CIs): Lift Device Brake Device Speed Device Controller Application > Service Considers how these devices are related to each other > Alarms: Each of the above objects can generate an alarm October 14, 2009 [CA Spectrum Assurance Manager] Copyright 2009 CA

9 Demo: Tier 1 Connector 9

10 Demo: Developing in Eclipse > New Java project, Create from existing source (pointing to {ssa home}\sampleconnector. > Window-Preferences-Run/Debug-String substitution. IFW_HOME=c:\program files\ca\ssa (for example). > Debug-start connector, in classpath Remove log4j-1.2.8, and add from {ssa home}\lib. Move xerces.jar to bottom of classpath 10

11 Demo: Debugging > Stop CA SAM Integration Services, as Eclipse will be running the necessary daemons. > Merge sample-silo-adaptors.xml into {ssa home}\resources\silo-adaptors.xml > Copy sample_policy.xml to {ssa home}\core\catalogpolicy > Debug > Open the SSA service console > Import Services 11

12 Demo: Implemented Methods > SampleConnector extends Silo (which is an Abstract Java class). That means it does most of the dirty work, and you must implement a few key methods. > Boolean Initialize() > List<Map> GetCIs() > Void SubscribeEvents(Silo) Collect alarms, package, and AddToProcessingQueue() > Void SubscribeCIsandRelationships(Silo) Similar to above, but for CIs and Relationships > GetSingleServiceByReverseID( ) Similar to above, but for Services 12

13 Demo: Sample_policy.xml > EventClasses SAMPLE_CONNECTOR_CI SAMPLE_CONNECTOR_RELATIONSHIPS SAMPLE_CONNECTOR_EVENT > Operations Classify Normalize Format Write 13

14 Demo: Deploying the Connector > Java Service Wrapper (JSW) is an Nt-service wrapper for running Java daemons. > Modify {ssa home}\jsw\conf\sam-integrations.conf with additional classpath variables 14

15 Demo: Executive View 15

16 Demo: Service Owner View 16

17 Demo: Operator View 17

18 SSA Architecture SSA Manager SAM IFW Enrichment Enrichment SAM IFW Generic Connector Event Connector NSM Connector SCOM Connector Insight Connector Wily Connector Spectrum Connector ehealth Connector Systems Systems Application Network / Database Voice Systems / Network CA and 3rd party Domain Managers

19 SSA Architecture SSA Manager SAM IFW 2. Publish CIs and Alarms Generic Connector 3. Publish CIs and Alarms 2. Infer CIs Event Connector 2. Publish CIs 4. Publish Alarms Full Connector Systems 1. Read Xml 1. Get Events 1. Get CIs 3. Get Events

20 Other Connectors > Tier 3 (EI-based Event Connector) > Tier 4 (Generic Connector) 20

21 Other Connectors: Existing > CA Spectrum Infrastructure Manager (IM) physical and virtual systems, networks & DBs > CA ehealth Performance Manager (PM) physical and virtual systems, networks & DBs > CA Insight DPM databases > CA NSM WV Services, Systems, Network, Applications (CIs) > CA NSM State Machine Systems > CA CMDB Services, Systems, Network, Applications (CIs) > CA Wily Introscope Applications > CA Wily CEM Applications > Microsoft SCOM Systems > BMC Remedy Service Desk > Event see next slide > Generic Command-line, Web-services

22 Other Connectors: Existing Integrations > Event CA Workload Automation dseries Autosys* Mainframe Omegamon* SysView* CA NSM Event CA Enterprise Log Manager Alerts Windows System, Security, and Application Logs Generic Application Logs Generic SNMP Traps Generic WS-Eventing notifications

23 Other Connectors: Planned > Spectrum Automation Manager (formerly DCAM) > CA Cohesion > NetQoS > BMC Atrium > HP NNM > HP ucmdb > HP Service and Business Process Manager > IBM Tivoli Netcool > SAP Solutions Manager > Catalyst 23

24 Questions? 24