Company Overview. Unified Product Suite for IT Operations and Big Data Analytics Mindarray Systems Pvt. Ltd., All rights reserved.

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Company Overview Unified Product Suite for IT Operations and Big

2 Agenda 1. Company Overview 6. Product Roadmap 2. Product Overview 7. Licensing 3. Key Stats & Differentiators 8. Clientele & Testimonials 4. Benefits 9. Awards 5. Technology Integrations 10. System Requirements 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 2

4 Our Journey So Far Founded in 2010 Incepted with focus on developing unified network monitoring tools 2013 Minder Motadata 6.0 Second successful Next generation 2017 release of Minder, closed multiple OEM deals version of Minder, unified platform for IT & Log Analytics Motadata 7.0 Unified Product Suite for managing & resolving IT Operations (Now also includes ITSM) Minder 3.0 First market release of Minder unified network monitoring tool Minder 5.0 Third successful release of Minder, closed first deal with Fortune 500 company Motadata 6.5 Version upgrade with massive speed and scale improvements for analytics, monitoring and alerting Number of devices monitored: Events processed per day: 10 Billion Mindarray Systems Pvt. Ltd., All rights reserved. 4

Segments we serve Enterprise Network Performance Monitoring Network Traffic

Management Government EMS NMS ITIL Compliant Helpdesk & Asset Management

Tracking Telecom FCAPS Fault Management Performance Management Service

6 Segments we serve Enterprise Network Performance Monitoring Network Traffic Analysis Log Management Compliance Reporting ITIL Compliant Helpdesk & Asset Management Government EMS NMS ITIL Compliant Helpdesk & Asset Management Network Inventory Management Workflow Automation Compliance Reporting SLA Tracking Telecom FCAPS Fault Management Performance Management Service Assurance Configuration Management 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 6

Product Positioning Unified NMS DAP ITSM IIP Product Market Segment NOC/SO C MSP Data Centres

9 Product Overview Infrastructure Intelligence Platform (IIP) Network Management & Monitoring Proactively take actions with complete visibility & automated alerts Data Analytics Platform (DAP) Log Management Collect and analyze log data from multiple sources regardless of data format Network Performance & QOS Physical & Virtual Server Infra Applications & Services Network Configuration Management Network Flow Analytics Capture network flow data to monitor traffic from devices supporting NetFlow v5 / v9, sflow, jflow & IPFIX etc. Network Flow Analysis Data Analytics Platform (DAP) Syslog/Event Logs App/Database Logs ITSM ITIL based Service Automation that enhances support efficiency & minimize repetitive tasks Incident/Problem/Change/Asset Management Workflow Automation IT Service Management (ITSM) Platform 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 9

10 360 o Visibility of IT Infrastructure - IIP Network Devices Firewall Router Switch Wi-Fi Database Oracle MYSQL MSSQL IBM DB2 PostgreSQL Sybase Generic SNMP Device SAP Hana Virtualization VMware Microsoft Hyper-V Citrix Xen URL HTTP HTTPS PhantomJS Cloud AWS AIX Google App Engine Microsoft Azure Server Windows Linux HPUX Red Hat IBM AIX SMTP Symantec Gateway Exchange Platform Java.NET Application Server JBOSS WebLogic Web Server Microsoft IIS NGINX Apache HTTP Tomcat Middleware LDAP Active Directory 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 10

11 360 o Visibility of IT Infrastructure DAP & ITSM Log Management Network Logs Server Logs Application Logs Custom Logs Flow Management Netflow V5 Netflow V9 sflow jflow IPFIX ITSM Hardware Software Cloud ITIL Process Compliant 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 11

NOC Dashboard Customizable Dashboards Get

Eagles Eye View on IT Infrastructure 2018

Problem Statements (Network Monitoring) How do we

Do we get realtime notifications if any device

17 Problem Statements (Network Monitoring) How do we monitor different sites from one central location? Why server performance is going down? How to find the root cause of network failure? Do we get realtime notifications if any device goes down? 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 17

18 Monitoring Key Highlights (IIP) One Platform for Availability, Performance & Security Go proactive and take action before the issue becomes a problem with complete visibility and automated alerts 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 18

Monitoring Key Highlights (IIP) Native Protocol

log management Root Cause with Context Troubleshoot

Dashboard Visualize and monitor all the things that

operations with 3rd party integration Correlated

19 Monitoring Key Highlights (IIP) Native Protocol Support PowerShell, SNMP, SSH, JDBC, JMX, HTTP/HTTPS etc. Multi-Vendor Support Multi-vendor monitoring and log management Root Cause with Context Troubleshoot faster and get actionable insights All in one Dashboard Visualize and monitor all the things that matter Integrate Existing Tools More productive operations with 3rd party integration Correlated Data Find hidden and undisclosed insights from data 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 19

20 Network Topology Automatically plot your network in minutes with topology feature Visualize complete IT infrastructure. Be assured of referring to the most up-to-date network maps, with topology builder job. Construct an easy-to-view network topology map that lets one choose the network s seed device and preferred network layout type 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 20

21 BSM & SLA Measurement Create logical Business Services by choosing KPIs from Network, Server and App metrics. Track Availability & Performance SLA on critical services Business Service Management Add a Business Context to your IT Resources Easy Troubleshootin g Define Dependencies Improve Fault Management Reduce Application Support & Maintenance Cost Enhance SLA Management It helps you know what business processes are affected when there is downtime or performance bottlenecks The integrated application, server and database monitoring capability ensures IT administrators can troubleshoot with ease Business Service Management supports the ability to group resources in a hierarchical model IT Administrators can focus on resolving problems, planning inventory and other activities that are core to the business The monitoring model used reduces setup time and man power costs and adds to enterprise savings Support industry best practices this ensures, infrastructure is better managed along with meeting SLA requirements 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 21

SLA Management Incident Generated Motadata Service Desk creates new incident & assigns it to Technician using automated rules SLA Auto Escalation Ping Failed Ping failed to network connected Device

22 SLA Management Incident Generated Motadata Service Desk creates new incident & assigns it to Technician using automated rules SLA Auto Escalation Ping Failed Ping failed to network connected Device (Eg. Switch/ VM/App) Down Alert Triggered Monitoring engine generates device alert on event console, it also sends trigger to integrated Motadata service desk using API Ticket if not handled within first SLA time period it gets auto escalated to L2 Technician Resolved Field technician resolves the issue Reports Generated Service Desk Team generates weekly/monthly report for SLA. No. Incidents and average resolution time are recorded 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 22

Network Configuration Management (NCM) Role based Access Control Configuration Rollback Configuration Change Alert PCI Review NCM Search configuration & Devices In Depth Report Backup device

23 Network Configuration Management (NCM) Role based Access Control Configuration Rollback Configuration Change Alert PCI Review NCM Search configuration & Devices In Depth Report Backup device configurations, maintain history, compare versions & upload changes through a centralized web GUI Monitor configuration changes, get instant notifications and prevent unauthorized changes Change review approval mechanism Job Scheduling Remote Firmware Update Configuration comparison Manage configurations of network devices from multiple vendors - Cisco, Juniper, HP, Brocade & more 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 23

Which IP address/user or app is using the maximum bandwidth?

25 Problem Statements (Log Management & Network Flow) How do we comply with govt. regulations on Log Management? Which IP address/user or app is using the maximum bandwidth? How do I identify which unauthorized user has accessed application? How do we track down suspicious activity? 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 25

Log Management Key Highlights (DAP) Centralized Log Management All your log data at

agents Compliance Reporting Collect log data to meet compliance requirements Log

Device/Server/App/Text Collect and correlate log data regardless of any format Normalize

26 Log Management Key Highlights (DAP) Centralized Log Management All your log data at central location Agentless or Agent-based Forward the logs using standard methods or use agents Compliance Reporting Collect log data to meet compliance requirements Log Correlation Pre-defined rules to find patterns in collected logs Any Device/Server/App/Text Collect and correlate log data regardless of any format Normalize Log Data Organizing data relation to facilitate better correlation 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 26

27 Log Management Key Highlights (DAP) Find Actionable Context in Log Data across infrastructure Collect and analyse log data from multiple heterogeneous sources regardless of log data format Mindarray Systems Pvt. Ltd., All rights reserved. 27

28 Any Log, Any Source Following devices or components of IT infrastructure are supported but not limited to Following types of logs are supported but not limited to Network Devices such as Firewall, Router, Switch, Wireless Access Controllers/Points, Load Balancer, Storage (NAS & SAN) Servers such as Web, AD, Apache Applications such as IIS, Nginx, Java,.Net etc. Database MySQL, MS SQL, PostgreSQL, Oracle, IBM DB2 etc. Syslog usually devices/app who are using Linux or Linux-flavored OS Windows Event Logs - all devices & apps with Windows OS Custom logs any device /app which is having custom logs 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 28

per IP Application traffic issues Retain

Capture, view, log and analyze data Detect

29 Flow Analytics Key Highlights (DAP) Capture all conversations Bandwidth used per IP Application traffic issues Retain raw conversations End-to-End traffic Capture, view, log and analyze data Detect the use of excessive bandwidth by IP Detect apps with higher bandwidth usage Get historical trend of each unique transaction Unified visibility from network to end-user 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 29

30 Flow Analytics Key Highlights (DAP) Monitor & Analyze Your Network Flow Traffic Capture flow data to monitor network traffic from network devices supporting NetFlow v5 and v9, sflow, and IPFIX etc Mindarray Systems Pvt. Ltd., All rights reserved. 30

31 Flow Analytics Key Highlights (DAP) Real-time Insights on Traffic and Application Behaviour Capture all conversations Capture, view, log and analyze all the data passing through your network. Detects every network activity, also application usage of system s ports. Bandwidth used per user Motadata churns bandwidth usage down to individuals. Keep a close eye over network bandwidth usage and detect the excessive use of bandwidth. Application traffic issues Identify applications causing network traffic performance issue. Detect applications with higher bandwidth usage to avoid bandwidth outage. Retain raw conversations Get historical trend of each unique transaction between IP to IP, IP to the application. Understand user behavior and usage pattern of your application. Deep insight into flow Gain deep-level invaluable insights about how your network being used. Identify abnormal traffic patterns, fight potential threats proactively. End-to-End traffic Unified visibility from network to enduser. Get the complete picture with end-to-end traffic visibility. Gain holistic view over traffic trends Mindarray Systems Pvt. Ltd., All rights reserved. 31

Problem Statements (Service Automation) How do we keep

How do I maintain inventory for both IT & non IT assets?

How to automate ticket management which is also ITIL

33 Problem Statements (Service Automation) How do we keep track of assets spread across multiple locations? How do I maintain inventory for both IT & non IT assets? Are there rules to automatically assign tickets? How to automate ticket management which is also ITIL compliant 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 33

Service Automation Key Highlights (ITSM) Workflow Automation Automates tedious task of managing service requests with rule-based routing to auto escalate problems and send alerts when the ticket

34 Service Automation Key Highlights (ITSM) Workflow Automation Automates tedious task of managing service requests with rule-based routing to auto escalate problems and send alerts when the ticket status is updated Problem Management Eliminate recurring issues and reduce adverse impact of incidents by identifying the root cause of the incident Change Management Understand the change and its impact, implement it with minimum risk based on standardized methods & procedures Ticket & Incident Management Report, respond, investigate & prevent incident impact by restoring the service to normal as quickly as possible MOTADATA ITSM is now Pink Verified Asset Management Operate, maintain, deploy & dispose of IT assets in a systematic way. Maintain records of hardware, software with details from acquisition to expiry Knowledge Management Capture, organize and make knowledge available to all. Reduce redundancy by empowering the users to find a solution for common issues themselves Patch Management Acquire, test & deploy patches across all administered IT Assets in a systematic way for enhanced security, performance, new features & improved system stability 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 34

Service Automation Key Highlights (ITSM) Quick Filters Assisted Conditional Search Universal Search The ITIL Compliant ITSM Platform empowers digital enterprises to run their IT operations with

35 Service Automation Key Highlights (ITSM) Quick Filters Assisted Conditional Search Universal Search The ITIL Compliant ITSM Platform empowers digital enterprises to run their IT operations with utmost reliability, flexibility, & built-in intelligence. Colour coded technician work load Our dynamic platform leverages power of technology to deliver contextual, collaborative and intelligent user experience so that enterprises continue to consume quality IT services with highest operational efficiency Mindarray Systems Pvt. Ltd., All rights reserved. 35

36 Incident Management Workflow automation for entire Incident lifecycle with two way integration with monitoring system Incident logging Incident assignment Incident categorization Incident prioritization Incident response/closure Incident categories Auto assignment using Machine Learning Saved Searches API channels /Trap/API calls to incident Group assignment Monitoring alarm to ticket integration, auto closure of ticket once alarm resolved Incidents have priorities assigned to them (e.g. P1, P2, P3, P4 or High, Medium, Low) based on the automated workflow rules Mindarray Systems Pvt. Ltd., All rights reserved. 36

37 Problem Management Problem detection Problem categorization Problem prioritization Problem investigation & diagnosis Eliminate the cause of service failure: Diagnose the problem & validate workaround or permanent fix, to reduce number of incoming/recurring incidents and the impact of incoming incidents to minimize business impact Problem resolution & closure 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 37

38 Change Management Minimize Operational Risks Enable less disruption of IT services Lower the risks due to the changes Set priority of change as per business needs Plan, implement and review changes Record and document the changes Experience reduction in number of unauthorized changes Easily follow-up on Business changes Protect services in the live environment 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 38

Knowledge Management Harness the power of knowledge transfer and self-service with Motadata s IT Service Management s Knowledge Management Module to reduce the time taken to resolve known issue.

39 Knowledge Management Harness the power of knowledge transfer and self-service with Motadata s IT Service Management s Knowledge Management Module to reduce the time taken to resolve known issue. Create and publish articles from scratch, identify similar articles or import the knowledge base from external sources. Key Benefits Self Service Portal: Utilize a central body of information which provides know-how on resolving issues that have occurred before. The platform helps people to help themselves Internal Training: IT managers can utilize the Knowledge to train new recruits in the IT department. New technicians can use existing knowledge to resolve future queries Faster Troubleshooting: The portal helps technicians to provide faster resolution to documented issues. Fix issues quickly and enable IT teams to offer superior user experience Contextual Search: Knowledge Management makes search for information fast & effortless, which enables IT team to make informed decisions based on available data Knowledge Transfer: Technicians can share detailed steps in resolving an issue, which may reoccur in future. They can also link articles and FAQ s to known or common issues Complete Control: Set a custom rule for approvals whenever any drafted article needs publishing. The draft then can only be published when the manager has approved 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 39

40 Asset Management IT Asset Inventory Track IT & Non IT assets effortlessly for better control Software Inventory Control & Track where & how software products are being utilized Manage Asset Lifecycle Universal Agent Manage & optimize patch, deployment, inventory with single agent Asset Life Cycle Optimize the profit generated by assets throughout their lifecycle Auto-discover Discover all the assets in your IT infrastructure Patch Management Install patches for Windows, Linux & 3 RD party applications Configuration Keep track of all individual configurations in your IT system 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 40

41 Patch Management Update vulnerability details from vendors Scan the Network Identify Vulnerable Systems Download Patches Configuring Package Location Approve/Reject Patches Deploy Patch Remotely Generate Status Reports 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 41

42 Key ITSM Platform Highlights ITIL compliant processes - Incident, Problem, Change, Knowledge & Asset management Received PinkVERIFY 2011 Certification for Incident Management, Problem Management and Request Fulfilment Powerful Codeless and Dynamic Workflow automation to empower IT admins to design custom business rules Universal Advanced Search box with proactive filters to give Google like search experience to resolve tickets efficiently Smart load balancer to assign tickets based on level of expertise, experience, priority, availability and load of technician Self-service portal, centralised knowledge base, dynamic approval, & collaboration features for seamless user experience Resolve tickets promptly based on priority, get notified on SLA breach & measure SLA performance with compliance monitor Auto asset discovery to know where your assets are located & who s using them Inbuilt browser based Remote Desktop Acquire and deploy Patches across administered IT Assets 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 42

44 Key Platform Highlights 1+ Bil 100k 85% Events analyzed in less Than 10 seconds on single server EPS in commodity 4-core server Compression on raw Extracted data NO NO Lowest No external proprietary Database required No time limits on actual Data retention TCO in the industry 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 44

45 Key Differentiators Integrated Product Lower TCO Flexible Dashboard Unified NMS High Availability Compliance Network Monitoring Log & Flow Monitoring, ITSM No Proprietary OS DB runs on any COTS hardware No SAN storage No 3 RD party software license Eagle s eye view of complete IT infrastructure with Customized Dashboard Single NMS for multi vendor ecosystem Manage & orchestrate WI-FI, GPON, DWDM, IPMPLS Supports local & Disaster Recovery implementation No 3 rd party software license required Compliance to international standards Data Retention Faster Processing Engine Faster Rollout Scalability Multi-tenancy Plug-in driven No limit on Data Retention 85% compression ratio to reduce storage Space 1+ bn events analyzed in 10 Sec 100K EPS in commodity server Bundled product to reduce installation & configuration time Vertical & Horizontal Scalability with RPE No proprietary/3 rd party software license required Master-Remote Polling Engine Roll-based Access Cost-effective hosting of multiple customers Open & plug-in driven architecture to support customized requirements 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 45

46 Motadata v/s Competition Motadata SolarWinds / ManageEngine Unified Product Suite Network / Server / Application / Log & Flow Monitoring Product Suite Modular Product Suite - Multiple Products Built in & Time series Database Database Relies on External Database for large deployment High Availability without external software HA External Database required Plug-in driven Architecture Architecture Legacy Architecture with limited customization capability Common Data Store for KPI / Log / Net Flow Data Store Multiple Data Store 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 46

48 Benefits of an Integrated Platform Unified View Productivity Faster Time to Market Security TCO Reduction Service Automation Single view of entire IT infra Network, Server, Application Operational efficiency Faster & Smarter trouble shooting & RCA with unified platform Can be installed within one hour Process logs from any device, any format Reports for compliance such as PCI DSS, FISMA, HIPPA No need for multiple monitoring tools Does not require any proprietary hardware or software Automate and quickly resolve redundant issues resulting in improved Agent Productivity and enhanced user experience 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 48

50 Native Apps for Integration Motadata brings flexibility in operations, as it supports tons of third party integrations to make the work easy. Increase team productivity with collaborative app integrations such as Slack, Jira, HipChat and more. Motadata comes with integration for: Monitoring Log collection and Parser Automation Notification & Alerts Collaborative Tools Cloud Monitoring like AWS Other 3 rd party applications 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 50

51 Technology Integrations API SNMP PowerShell SNMP SSH SSH API PowerShell PowerShell SSH JDBC JDBC JDBC JDBC PowerShell API API API API JMX JMX SSH PowerShell JMX SNMP SNMP SNMP SNMP JMX JMX 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 51

53 Product Roadmap 2018 Q1 Service Automation Platform Asset Management Complete suite for IT Operations Q2 Anomaly Detectionsusing Ai & Machine learning Black IP Detection Q3 Enhanced Report Builder Plugins to Automate DevOps Q4 Integration with Third-party threat intelligence Platform Increase Customer satisfaction Customer & Business Centric Approach Product Enhancement 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 53

55 Product Licensing & Pricing Motadata has 2 licensing options Pricing IIP Based on no. of devices ANNUAL Support included for 1 st year To be renewed annually PERPETUAL Support included for 1 st year Renewal cost 20% of order value DAP Based on GB/day data to be processed ITSM Based on no. of technicians, no. of assets & no. of nodes 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 55

57 Partial Clientele Top Trading Houses BFSI Well-known Enterprise Clients Enterprise Empowering 4 Smart Cities in India & still counting ITMS, Navi Mumbai Gov t. 70+ Telco Deployments Telecom Gain complete visibility of IT infrastructure with centralized Monitoring of distributed deployment using cloud, on premise, or hybrid eco-system 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 57

58 Client Testimonials Motadata brought a refreshing experience against all the other monitoring systems that we tried including Nagios. The easy to use, comprehensive and unified platform, monitors all our IT infrastructure and gives us eagle s eye view from a single dashboard - Chintan Mehta, Director, Knowarth Technologies Ease of use and its user friendly dashboard helps us discover various elements with real-time reports. The platform is Linux based and has a very simple licensing model. - Gaurav Shah, Co-founder and CIO, Communifi Technologies LLP 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 58

59 Client Testimonials Perfect monitoring tool for servers and network at an economical value. Excellent support which is a key for any successful product!! - Rajesh Garg, CIO & VP - Digital Transformation, Rolta India Limited People view Motadata as an alerting and root cause analytics engine, however; it is much more than that. It provides real-time data and alerts to address issues even before they arise and impacts the end users. This isn t even something theoretical. We have already achieved this through the next-gen platform. - Anil Nayer, AVP IT, Kotak Securities 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 59

60 Awards Won the Most Innovative ICT Product Award at the 9th GESIA Annual Awards 2016 Won the Rising Star Award by Finance Online in 2017 Won the Great User Experience Award by Finance Online in Mindarray Systems Pvt. Ltd., All rights reserved. 60

62 Thank You Connect with us Address 6 Aaryans Corporate Park, Nr. Shilaj Railway Crossing, Thaltej-Shilaj Road, Thaltej, Ahmedabad, Gujarat, India Contact Info info@motadata.com Sales: sales@motadata.com Support: support@motadata.com Telephone India: USA: Mindarray Systems Pvt. Ltd., All rights reserved. 62

Company Overview. Unified Product Suite for IT Operations and Big Data Analytics Mindarray Systems Pvt. Ltd., All rights reserved.

Company Overview. Unified Product Suite for IT Operations and Big Data Analytics Mindarray Systems Pvt. Ltd., All rights reserved. Company Overview Unified Product Suite for IT Operations and Big Data Analytics 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 1 Agenda 1. Company Overview 6. Product Roadmap 2. Product Overview