Gearbox App User Guide Need Help?

Transcription

1 Gearbox App User Guide Need Help? If you need help whilst using this app, please contact the LORA IT Service Desk: - Tel: ITServiceDesk@laingorourke.com.au

2 Table of Contents 1. Installation App Start-up I have never used the app before Signing Up I have logged in before Log In Home Screen Submitting an Observation Actioning an Observation / Submission (Supervisor functionality) Logging Out Help...16 Rev Date Description Author 1 March 1, 2016 Initial version. Michael Blight 2 July 1, 2016 Updated to cover off new functionality allowing weekly / wages staff to sign up and sign in to the app. Michael Blight

3 1. Installation Using your phone s app store application, search for one of the following terms: - Laing O Rourke Gearbox Doing so will present you with a list of applications which will include Gearbox. Follow your phone s normal app installation procedure. Android example iphone example Windows example

4 2. App Start-up When you first start the app, you will be presented with a splash screen which is displayed while the phone s operating system loads the app. Android example iphone example Windows example 2.1 I have never used the app before If you have just installed the app you will then see the following screen which is prompting you to sign up or log in to the app. Android example iphone example Windows example

5 2.2 Signing Up If you have never used the app before and you DO NOT have a Laing O Rourke address, you need to sign up first. IMPORTANT: If you are not paid by Laing O Rourke, you cannot sign up in this manner. If you would like to use Gearbox you must get authorisation in order to have an account created for you. To do so, please speak to the relevant supervisor or HSE representative who can arrange through the IT Service Desk. To sign up, simply tap the Signup button and enter your details. Android example iphone example Windows example When entering your details, please keep the following in mind: - All fields are mandatory. Your first name and surname will be used to identify you so please ensure they are correct and clearly identify you (i.e. no nicknames). All notifications from Gearbox will be sent to the address you enter here. Once you have successfully signed up, this address will be what you use to sign in to Gearbox, along with your nominated password. Your Payroll Id and Registration Token can be found on your payslip. Once you have successfully entered your details, you will be advised that a confirmation has been sent to the address you supplied. Open that and tap on the provided link doing so will complete the sign up process. Now you can log in (see section 3).

6 2.3 I have logged in before If you have used the app before and have therefore logged in before, you will see the following screen advising you that the app is logging you in, loading required data and getting ready for use. Android example iphone example Windows example

7 3. Log In To log in to the app, tap the Login button. Android example iphone example Windows example NOTE: The remaining screen shots in this section are phone type independent as they look the same across all phone types. If you don t have a Laing O Rourke address, simply enter into the relevant fields, the address and password you signed up with. If you do have a Laing O Rourke address, please proceed to the top of the next page. If you d like to reset your password, simply tap the Don t remember your password? link and follow the directions. Note that this facility is not available to staff with a Laing O Rourke address.

8 If you do have a Laing O Rourke address, follow these instructions: Enter your address As soon as you have entered your address, the password field will disappear. Now tap the next/arrow button. Depending on your account configuration (you do not need to be concerned about this), the next screen you see may be asking you to pick an account to use, in which case select Work or school account. Alternatively the next screen you see might be asking you to enter your password in which case enter your password and tap Sign in. Select Work or school account Enter your password

9 Once you have successfully authenticated, you will see a screen similar to the below example this indicates that the app is now validating your details, loading required data and preparing for use. Android example iphone example Windows example If the app cannot authenticate you, you will be advised accordingly. If authentication continues to fail and you believe you have entered your password correctly, please refer to the contact guide on the Table of Contents page and seek assistance. 4. Home Screen Your home screen depends on whether you re a project supervisor or not. If you re not a supervisor, the screen you will see after logging in will be the New Observation screen. Android New Observation screen example iphone New Observation screen example Windows New Observation screen example

10 Conversely, if you re a supervisor, your home screen will be the Observations screen which lists the open observations assigned to you which require you to action them. Android Observations screen example iphone Observations screen example Windows Observations screen example Android Users: depending on your phone, you may see screen headers as illustrated above, or you may see a screen header similar to: or In both cases, the important difference is that here you have what s known as a kebab menu (yellow dots) alongside the other buttons. Use this kebab menu to logout. If you don t see the kebab menu, use the phone s hardware menu button to logout. 5. Submitting an Observation To submit a new observation, navigate to the New Observations screen and enter the following details. Supervisors: To navigate to the New Observations screen from your home screen: - Android - Tap the New ( ) button in the top right corner. iphone Tap the menu button in the top right corner, then select New submission. Windows Tap the New ( ) button at the bottom of the screen. Field Mandatory? Details Project Yes Select the project you re currently working on. Supervisor Yes Select the relevant supervisor who needs to action the observation. Positive or Negative Observation Yes Is your observation highlighting something which is good or bad? Select accordingly. Location on site Yes Enter the location of the observation please be as indicative as possible.

11 Observation Type Yes Select the most relevant option. Details of Observation Yes Enter the details of your observation please be as informative as possible. Photos No To add a photo (or 2) tap one of the add photo icons on the screen. You will then be asked whether you d like to take a photo using your camera, or select an existing photo from an album. Once you have made your choice and have a photo you d like to include, you will see the add photo icon change to the selected photo. To change the photo, view it or remove it, simply tap it and select the relevant option. Submitted on behalf of No If you re submitting an observation on behalf of a colleague, enter their full name here. Employer Yes Enter your employer s name. The defaults to Laing O Rourke. To submit an observation: - Android - tap the tick button in the top right corner. iphone tap the menu button in the top right corner and then select Submit observation. Windows - tap the tick button at the bottom of the screen. If there are any issues with the observation details you will be advised accordingly with directions on how to remedy the problem(s). Upon the successful submission of the observation, you will be advised and returned to a clear New Observation screen. You will also receive an similar to the following summarising your observation.

12 6. Actioning an Observation / Submission (Supervisor functionality) NOTE: This functionality / section is only relevant for project supervisors. To action an observation you first need to navigate to the Observations screen where you will see any outstanding observations assigned to you. Note that this list will be empty if you don t have any observations assigned to you. Android Observations screen example iphone Observations screen example Windows Observations screen example Please note that this list is not self-updating, so in order to update it, please do the following: - Android - tap the refresh button ( ) iphone tap the menu button (top right corner) and then select Refresh list Windows - tap the refresh button ( ) at the bottom of the screen To action a submission, simply tap it you will then be presented with the Supervisor Review screen, which is broken up into two sections (Summary and Details). Android Supervisor Review Summary section example iphone Supervisor Review Summary section example Windows Supervisor Review Summary section example

13 The Summary section simply summarises the observation for the supervisor to review before actioning. If there are photos you can view them (zoom) by tapping them. The Details section requires you to input the following information. Field Mandatory? Details Action Yes Enter the action you took as a result of the observation. Please be as informative as possible Primary Outcome No Select the primary outcome of the observation and resulting action. This is not mandatory but it s helpful if you provide one. Secondary Outcome No Select the secondary outcome (based on the primary) of the observation and resulting action. This is not mandatory but it s helpful if you provide one. Photo No To add a photo tap one of the add photo icon on the screen. You will then be asked whether you d like to take a photo using your camera, or select an existing photo from an album. Once you have made your choice and have a photo you d like to include, you will see the add photo icon change to the selected photo. To change the photo, view it or remove it, simply tap it and select the relevant option. Feedback given No Select the most relevant option. Android Supervisor Review Details screen example iphone Supervisor Review Details screen example Windows Supervisor Review Details screen example

14 To submit your review: - Android & iphone tap the tick button the top right corner Windows - tap the tick button at the bottom of the screen If there are any issues with the details you will be advised accordingly with directions on how to remedy the problem(s). Upon the successful submission of the review, you will be advised and returned to Observations screen with the actioned submission no longer in the list.

15 7. Logging Out You don t have to log out of Gearbox you can simply put it in the background whilst using other apps on your phone. However, if you do want to log out, simply navigate to your home screen and do the following: - Android tap the yellow kebab menu (dots) or hardware menu button (depending on your phone) then select Logout iphone - tap the menu button (top right corner) and then select Logout Windows tap the menu button ( ) at the bottom of the screen and then select Logout.

16 8. Help If you need help whilst using this app, please contact the LORA IT Service Desk: - Tel: ITServiceDesk@laingorourke.com.au