Guided Research: Intelligent Contextual Task Support for Mails
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1 Guided Research: Intelligent Contextual Task Support for Mails Simon Bönisch, , Kick-off Presentation Chair of Software Engineering for Business Information Systems (sebis) Faculty of Informatics Technische Universität München wwwmatthes.in.tum.de
2 Outline Core Problem: Task Tracking Improvements and Follow-up Problems Proposed Solution Research Goals Timeline GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 2
3 Core Problem: Identifying and tracking Tasks in s Example Mail Context GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 3
4 Core Problem: Identifying and tracking Tasks in s Example Mail Tasks highlighted Context GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 4
5 Task Tracking: Partial Solutions Situation can be improved by two kinds of software: Applications Task/Case Management Applications Grouping by Conversations Folders for Sorting and Archiving Address Book with Contact Information Automated Signatures (for Context/Legal Information) Smart Folders for focussing on most relevant Mail HTML Rendering and Generation Push Notifications Due Dates & Reminders Multi-User Collaboration Support Update Notifications Responsibility Tracking Progress Indication Change History Rights Management Structured Applications: Enforcement of Workflows GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 5
6 Task Tracking: Application GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 6
7 Task Tracking: Application Smart Folders Sorting and Filtering Contextual Contact Information Conversation Grouping Advanced Encoding & HTML Support Contextual Information Date/Entity Recognition Signature GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 7
8 Task Tracking: Task Management Application GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 8
9 Task Tracking: Task Management Application Contextual Information Task Lists Labelling Due Dates Progress Indication & Assignees Cross-Task Linking Update Notifications File Attachments Comments GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 9
10 Task Tracking: Case Management Application GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 10
11 Task Tracking: Case Management Application Case Stages Additional Context Assignees & Due Dates Task Workflow & State History Tasks for current Stage Available Actions GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 11
12 Remaining Problem: Lack of Integration? Mail Provider Task Provider Each tool solves part of the problem, but how to get information from one system to the other? GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 12
13 Remaining Problem: Lack of Integration Mail Provider Task Provider Let the user do it? Each tool solves part of the problem, but how to get information from one system to the other? GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 13
14 Proposed Solution: Integration Platform Mail Provider ICM Task Provider GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 14
15 Prototype: Intelligent Contextual Mail GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 15
16 Prototype: Intelligent Contextual Mail Folder List List Detail View Context Bar GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 16
17 Prototype: Intelligent Contextual Mail Task Integration Conversation Link Task Suggestions Further Context GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 17
18 Tasks Mails OSS Free NLP 2-way Links Rule Engine Research Goals Goal 1 Compare the integration capabilities of existing solutions for and task management according to a set of relevant characteristics. Goal 2 Generify ICM s task management integration to support multiple task providers and provide a proof of concept by integrating SocioCortex. Gmail Outlook Trello Mail Provider ICM Trello Task Provider SocioCortex MS Projects PegaSystems U+ Newton GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 18
19 Timeline Guided Research Compare existing applications regarding contextual task support and extend an existing prototype (ICM) in order to provide identified needs. Research Writing Support for multiple task providers SocioCortex Integration Provide Demo Workflow GR Kick-off Simon Bönisch - Intelligent Contextual Task Support for Mails sebis 19
20 B.Sc. Simon Bönisch Technische Universität München Faculty of Informatics Chair of Software Engineering for Business Information Systems Boltzmannstraße Garching bei München ga34toz@mytum.de wwwmatthes.in.tum.de
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