Logging In Sending a V-Brochure to your Customers Placing an order (what your customers. experience) Accepting or Rejecting the order

Transcription

1 USER S GUIDE 121

2 Logging In Sending a V-Brochure to your Customers Placing an order (what your customers experience) Accepting or Rejecting the order 2

3 1. Go to your web browser 2. Type in and press enter 3. You will then be taken to the Justine website that should look something like this: 4. You now need to log in to your account 5. Click on Log in to your Justine Account 6. Type in your account number and password, and click LOG IN 7. If NOT registered yet, click on Not registered yet? and follow the steps. 3

4 1. Click on My Orders 2. Click on Send E-Brochure 3. Click on SEND THE EBROCHURE NOW 4. Select your customer by clicking in the box next to their name (or add/ edit customer below list) 4

5 5. You can type up a message in the message box to your customer 6. Check the box to accept the Terms and Conditions. 7. Click on Send 8. Click on YES to send 9. Click on OK Your V-Brochure has now been sent to your Customer/s 5

6 Once your customer has placed her order 1. You will receive an order with an order number via 2. Log into your Avon Account 3. Go to my order, click on place an order 4. You will then see your Pending Orders - Here you can : View the order by clicking on the order number (see special notices regarding the order highlighted for you e.g.) You will need to change the order depending on what the message advises you e.g. put in the correct product number prior to accepting the order. Accept the order by clicking in the Accept Order circle 6

7 Or REJECT the order by clicking on REJECT (if you suspect fraudulent activity, or if the order falls outside of your area. Call Centre will then receive the details of this order) 1. Do not forget to click on Update Order once you have decided to either Accept or Reject the order. This will now be added to your order and will be submitted with your order. 2. Once you have accepted or rejected the Order click on the Continue button. 3. Follow the process for placing and submitting your order once you have checked all your pending orders and have placed your own personal order. 4. IMPORTANT: PENDING ORDERS NOT ATTENDED TO WILL BE REALLOCATED AFTER 48 HOURS. Your customer will receive an once you have accepted their order. Rejecting the Order: 1. After selecting REJECT you will be given the option of selecting a reason for deletion of the order 7

8 2. Select the appropriate option. 3. Click on continue 4. You will then get a pop up that will ask you if you are sure you want to reject the order select OK (Or cancel if need be) Your customer will then receive an advising them that their order has been referred to the Call Centre. They are kept informed throughout the process. Your customer will receive an once you have accepted their order. 8

9 What your Customer sees and experiences 1. Your customer will receive an 2. When she/he opens up the this is what will display : 3. Click on View the Justine ebrochure 9

10 Using the e-brochure to Order 1. You will then be taken to the Justine website where you will see the brochure 2. Click ON the brochure itself that you see on the screen 10

11 3. Click on the corners to turn the page 4. Or you can select what pages you would like to see at the top bar by clicking on the numbers 11

12 5. Click on the item (or on page) you want to order 6. A pop up screen will come up 7. Insert number of that item you would like to order 8. Check the terms and Conditions box 9. Click on Add to shopping Bag 12

13 10. After browsing the brochure and choosing your products you can view what you have selected- click on View Shopping Bag A pop up page will come up where you can see the items you have ordered, and edit if you need to 1. If happy with your order check to accept the terms and conditions 2. Click on Send Shopping Bag 3. Click on Yes 13

14 Finally! 1. Verify your address 2. Check and accept terms and conditions 3. Click Go 4. Click OK 14

15 Confirmation Your customer will then receive an from you advising her that her order has been submitted. Once you (as her consultant) have checked and accepted/rejected her order she will then receive an advising her that her shopping bag has been accepted (or if it has been rejected) Please note that depending on service providers and type of internet access there may be a delay in receipt of V-Brochure. 15

16 Top Bar Functions Here you can: 1. You can click on your Representative s address at the top to send her an 2. Click on FIND A REPRESENTATIVE to Find a Consultant 3. Click on BECOME A REPRESENTATIVE If you would like to sell Justine 4. You can click on Other Brochure to see our other brochures 5. You can click on the Help Button if you need assistance 6. Click on the ON or OFF buttons if you would like to listen to music while browsing the brochure 7. You can type in the Search box and click on the arrow to search for something specific 8. You can Click on Categories to choose a category of products you would like to jump to in the brochure e.g. SKINCARE 9. You can view smaller pictures by clicking on Thumbnail View 10. You can Bookmark the Justine brochure by clicking on Bookmark so you will find it quicker on your internet browser 11. You can zoom in and out by clicking on the Zoom button 12. You can also Print what you are seeing by clicking on the Print button 16

17 The TABs 1. Click on our products 2. Click on OUR PRODUCT RANGE to see the Justine Product Range 3. If you would like some Beauty Advise Click on Beauty Advisor 4. If you have Questions and need answers Click on Questions and answers 17

18 1. Click on current offers to see what is on special this campaign 2. And you can also click on Click here to view the online brochure (V- Brochure) 3. You can also click on Want to earn extra cash? if you want to become an Justine Consultant 4. You can click on Need a Consultant if you need to order and don t have a consultant 18

19 Click on about us - If you would like to know more about our company, our Breast Cancer Crusade and Thuthukisa Click on opportunities if you would like to join as a Consultant or if you would like to view any current vacancies If you are not sure how to go about Buying from Justine click on how to buy here you can click on Contact Information to get our contact details, Justine Salon to find our Justine Beauty Salon, or on Need a Consultant to find one closest to you that can contact you. Click on have some fun to be able to Send an e-card or see our Downloads 19