SELF COACHING SCHOLARS TECH FAQ

Transcription

1 SELF COACHING SCHOLARS TECH FAQ TABLE OF CONTENTS LOG IN TO THE MEMBERSHIP SITE 2 FORGOT PASSWORD 2 CALL SCHEDULE AND ZOOM INFORMATION 3 BEING COACHED LIVE ON A CALL 6 LIVE CALL RECORDINGS 7 HOW TO LISTEN TO RECORDINGS ON YOUR PHONE 8 I CAN T FIND MY QUESTION IN ASK BROOKE 12 I HAVEN T RECEIVED ANY S 13 If you have additional questions, please kim@thelifecoachschool.com 1

2 LOG IN TO THE MEMBERSHIP SITE 1. We recommend that you use Google Chrome to log in to scs.thelifecoachschool.com. 2. Do not cut and paste your credentials into the login fields as it can create spaces and lock you out. 3. If you get an error, try clearing your browser history and cache. FORGOT PASSWORD If you forgot your password, you can click on Forgot/Reset your password? link under the login credential box. Enter the address that you used when you enrolled. 2

3 CALL SCHEDULE AND ZOOM INFORMATION The monthly call schedule is posted on the membership site under the CLASSES tab. Click CLASSES then click on the current month from the drop-down menu. The current call schedule, Zoom link, phone numbers, and Webinar ID are directly below the schedule on the specific month page as shown here: Desktop 3

4 If you have never used Zoom before a zoomuslauncher.zip file will download after you click the Zoom link. Double click the zoomuslauncher.zip to join the live call. If the webinar has not started, you will see a pop-up window that will say, Please wait for the host to start this webinar. Once Brooke starts the webinar, you will see her on your screen. 4

5 Mobile Download the Zoom app to your mobile device. Open the app and select Join a Meeting. Type in the Webinar ID: [Shown below calendar. This changes each month.] If the webinar has not started, after you select Join the app will tell you Waiting for the host to start this meeting 5

6 BEING COACHED LIVE ON A CALL If you requested to be coached, Brooke will ask you to click the Raise Hand button on your screen during the Zoom call. You can unmute yourself and Brooke, as the host, also has the ability to unmute you. Your video and audio will then be unmuted and you will be seen on the screen. On the Q&A calls, you can ask questions by clicking the Q&A button (see above right next to Raise Hand). This feature is a live chat via text box: 6

7 LIVE CALL RECORDINGS The recording of each live coaching call is uploaded on the membership site within 24 hours. These recordings are posted under Call Recordings at the bottom of the CLASSES page for the month, immediately under the booklet downloads. You can watch the call recording directly from your computer, or you can download the audio file version using SoundCloud and listen from your mobile device. Click the arrow at the upper right-hand corner to download and save. 7

8 HOW TO LISTEN TO RECORDINGS ON YOUR PHONE There are a few ways you can access and listen to the audio files once you download and save them on your mobile device: SoundCloud You will need to download the SoundCloud app on your mobile device. This is a free application. You can also purchase SoundCloud Go for $4.99 per month. This feature allows you to listen to the live calls and podcasts without using your data. Step 1: Download the SoundCloud app on your mobile device. Step 2: Click the magnifying glass icon at the bottom to search. Step 3: In the search box type in Brooke Castillo. Click the gray icon to the right of Brooke s listing to add the station. 8

9 Step 4: Select Start Station Step 5: Your station has been successfully created. Step 6: When you log in again, your Station will appear. Dropbox A simple way to download, organize, and listen to the audio files online or offline is through Dropbox. Step 1: Download the call from the website under Call Recordings and save to your Dropbox folder on your computer. (Or if you do not have Dropbox installed on your computer you can download to your computer and then upload the saved file to your Dropbox account in your browser when you are logged in.) 9

10 Step 2: Make sure you have the Dropbox app downloaded to your phone. Step 3: Navigate to the audio file that you saved in your Dropbox folder in Step 1. You can listen to it by selecting the call from this screen and listening to it using Wi-Fi or data, or you can save it for offline listening shown in Step 4. Step 4: Select the gray downwardfacing caret in a circle to the right of the audio file name for the call you wish to access offline. These options will be revealed: 10

11 Step 5: Select Make Available Offline. Dropbox will then download the file for listening offline without using your data. Step 6: Confirm the file is downloaded by looking for the green arrow pointing down to the right of the file name but to the left of the gray caret. Step 7: You can also easily find all your downloaded files that are available for offline listening by selecting Offline in the navigation on the bottom, to the far right. You can easily remove the downloaded file from the device here when you are done listening offline by selecting the same gray downward-facing caret in a circle to the right of the audio file name: 11

12 I CAN T FIND MY QUESTION IN ASK BROOKE Click on ASK BROOKE on the menu. Type in the Question Title that you originally submitted in the search box under ANSWERED QUESTIONS. Click on the question title to see your response, like this: 1. Type your question title in this box: 2. Hit return or enter after typing your question title to find your entry then click on your question title to expand the question and answer: 12

13 3. Once you click on your question title, it will expand the text of your question and the answer from Brooke is below: I HAVEN T RECEIVED ANY S If you haven t received any s from us, you should first check your spam, junk, or categories folders (depending on your provider). You can also whitelist our domain Whitelisting will allow all s from a certain domain name (e.g. thelifecoachschool.com) to be received in your inbox. Here are the steps for Gmail: 1. When you re in your Gmail inbox, click the gear in the upper right-hand corner and select settings 13

14 Click Filters and Blocked Addresses 2. Click Create a new filter 14

15 3. To ensure receipt of s from The Life Coach School, enter the domain name exactly like At the bottom right of the pop-up box, click Create filter with this search in the lower right-hand corner. 4. Check the Never send it to spam box, and then click Create filter 15