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1 Search Permits Click to Search Permits from the left navigation. Select your state. This will cause the Jurisdiction dropdown menu to load all participating jurisdictions for that state. Select your Jurisdiction. This will cause the most used search criteria to appear. To search for a specific permit, enter the permit number. This is the most reliable method to search for a particular permit. You may also use the location fields to search permits by an address. Permit Number Street Number Street Name page 5

2 5. If you with to make a broader search, you may use the Optional search criteria. These criteria include permit creation date, city, permit type, and a contact name. These results may only be viewed. page 6

3 6. 7. If you wish to download or print a list of permits. Click the Click here for advanced reporting or bulk downloads. Expand the Monthly Permit Report by clicking on the report name. Click Go to open the report Enter the dates you wish to search by and click filter. To print your results download the report as a PDF document and print. You may also download the results as an Excel spreadsheet to use in mail merge documents. page 7

4 Add a Permit To Your Account Search for your permit. When you have found your permit: If your verified phone number matches one of the phone numbers listed on the permit you may immediately add that permit to your account. Click the Green button to the left of Add to My Account. This opens the Permit Information page. Click the Add Permit to My Account button in the upper left corner. The permit is now permanently associated with your account. page 8

5 If your verified phone number does not match one of the phone numbers listed on the permit, the jurisdiction will have to approve adding the permit to your account. Click on the Gray Envelop button to the left of Add to My Account. This open the Permit Request page. Enter a call back number. This should be a number where the jurisdiction can reach you if they need to verify any information with you. Enter a reason why you believe you should have access to the permit. The more descriptive the reason, the easier it will be for the jurisdiction to process your request. Click Send Request. Your permit request has been sent to the jurisdiction. They must review your request and approve it to add the permit to your account. Notes or Instructions Once you have associated permits to your account, you may access them quickly by logging into your account and opening the permit from the My Permits section of the My Account page. page 9

6 Request an Inspection on a Permit in Your Account Login to your account. Go to My Account. Open the permit from the My Permits section. 5. Locate the Inspection section of the Permit Information page. Click the Request Inspection link Select your inspection type. If you do not see your desired inspection in the available option, your permit may not be ready for that inspection type. Contact your jurisdiction or customer support for more information. Select your schedule date. Your jurisdiction may require at least 24-hour notice. Enter any instructions or notes you need to communicate to the inspector. 9. Click Save. Your inspection request has been sent to the jurisdiction. You will receive a confirmation once the jurisdiction assigns the inspection to the appropriate inspector. Notes or Instructions here page 10

7 Upload a File to your Permit Open a permit that you ve added to your account. Scroll to the Customer Documents section of the Permit Overview. 5. Click the Add New File link. Click the Select Button and browse for you file. Click OK to select the file If you have multiple files to upload click the Add Button and repeats steps 4 and 5 for each additional file. Click Upload to begin your upload. After your files have uploaded, click the X in the upper right corner. When naming your files to upload, be sure to exclude an special characters from the file name. These characters are restricted and will cause issues when the files are downloaded by the permit office. Restricted characters #, $, %, ^, &,,, and *. You may include the dash -, underscore _, open parenthesis (, and close parenthesis characters in your file names. page 11

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