Global Payroll Services Portal User Guide

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Sharon Aileen Harrington
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1 Global Payroll Services Portal User Guide

2 The Global Payroll Services Portal can be used to raise new payroll related enquiries / requests and to track the status of these once raised. This user guide has been produced to help users navigate the Global Payroll Services Portal. This document contains instructions as well as some tips to improve the experience and understanding of the Portal. Content: 1. Global Payroll Services Portal Homepage 2. Raising a New Case 3. Supporting Documentation 4. Updates on Status of Existing Cases 5. Providing Additional Information for an Existing Case 6. Delegating and Reverting Individual Tickets to/from others 7. Delegating and Reverting All Tickets to/from others 8. Further Information and Support 2

1. Global Payroll Services Portal Homepage To begin, access the Global Payroll Services Portal via the following URL: https://onepayroll.azurewebsites.

3 1. Global Payroll Services Portal Homepage To begin, access the Global Payroll Services Portal via the following URL: You will arrive at the Global Payroll Services Portal homepage. This page describes the features available on the Portal as well as guidance on where to go for further information. 3

This will take you to the new case entry form, where you can enter the details of your enquiry /

4 2. Raising a New Case To raise a new payroll related enquiry / request click on the Cases tab then select the New Case button. This will take you to the new case entry form, where you can enter the details of your enquiry / request. It is important to provide sufficient detail of your enquiry / request in the new case entry form, this will help Global Payroll Services to process your case. 4

5 3. Supporting Documentation If you have any documentation to support your enquiry / request, you can provide this as an attachment to the case. This can help to give further details of your enquiry / request to Global Payroll Services, without having to re-type lengthy descriptions in the new case form. You can upload multiple documents from your computer, either as individual attachments or create a zip file to share multiple documents together as a single attachment. If you are having issues to access your payslip or Payroll Provider self-service portal site, please login into the Global Payroll Service Portal and create a new case for payroll team to answer. If you are unable to submit the case or experience technical issues with the Global Payroll Services portal itself, please contact the CCRM Support Team via ccrmsupp@microsoft.com 5

4. Updates on Status of Existing Cases You will be automatically updated on the status of your case with acknowledgement emails sent from Global Payroll Services and you can view the status of the

6 4. Updates on Status of Existing Cases You will be automatically updated on the status of your case with acknowledgement s sent from Global Payroll Services and you can view the status of the case through the Global Payroll Services Portal at any time. To view the status of enquiries / requests you have raised, click on the Cases tab where you will see the list of all cases. You can use the search tool to search for a particular case using the Case Number or Case Title. Alternatively, you can use the filter menu to view all enquiries with a particular status, for example to view only active, closed or resolved cases. Remember to check under Resolved cases in the menu if you do not immediately see the case you are searching for. To view more details on the status of a particular case, click on the individual Case Title. Please note that cases will only be visible for up to one year. You can filter the list by status or search for a particular case using the Case Title or Case Number Click on an individual Case Title for more details 6

5. Providing Additional Information for an Existing Case Global Payroll Services will contact you to request more information if further details are needed regarding your enquiry / request.

7 5. Providing Additional Information for an Existing Case Global Payroll Services will contact you to request more information if further details are needed regarding your enquiry / request. In this instance, you will receive an notification that there is a message waiting for you in the Global Payroll Services Portal. Follow the link in your notification or navigate to the relevant case on the portal by clicking on the individual case title under the Cases tab. The Case Details view includes all messages and attachments related to the case. New / unread messages from Global Payroll Services will be shown here in bold. Click on the message to open, view and respond Send a new to contact Global Payroll Services Upload additional attachments Please note that messages and attachments can only be added to open cases, i.e. until the case status is marked as closed. 7

DELEGATE If you want to give others visibility to some of your tickets, you can do so by delegating 1-5 of your

8 6. Delegating and Reverting Individual Tickets to/from others The following guidance is predominantly for HR specialist and not directly impact any other users. DELEGATE If you want to give others visibility to some of your tickets, you can do so by delegating 1-5 of your tickets via Delegate button. 1. Select ticket number you want to make available to others 2. Enter full address of the person who can view your ticket 3. Confirm by clicking on OK. 8

9 You will receive confirmation that the delegation was successful. Delegee can see these tickets in his/her Delegate view. REVERT Once you want to revoke the delegation of the individually delegated tickets, click on Revert button. 1. Select the delegee you want to revoke the tickets from. 2. Once his/her is populated, click on OK. 9

10 3. Select the tickets you want to revoke and click on Confirm You will receive confirmation that the reversion was successful. The selected tickets will be removed from Delegated view. 10

DELEGATE ALL If you want to give others visibility to all your tickets, you can do so via Delegate ALL

11 7. Delegating and Reverting All Tickets to/from others The following guidance is predominantly for HR specialist and not directly impact any other users. DELEGATE ALL If you want to give others visibility to all your tickets, you can do so via Delegate ALL button. 1. Enter full address of the person who can view your ticket 2. Confirm by clicking on OK. You will receive confirmation that the delegation was successful. 11

12 Delegee can see these tickets in his/her Delegate view. REVERT ALL Once you want to revoke the delegation of the individually delegated tickets, click on Revert button. 1. Select the delegee you want to revoke all tickets from. 2. Once his/her is populated, click on OK. 12

13 You will receive confirmation that the reversion was successful. Delegee would no longer have view to your cases via Delegated View. 8. Further Information and Support For more information and guidance on payroll services, including how to escalate an enquiry please visit HR Web: If you are having issues to access your payslip or Payroll Provider self-service portal site, please login into the Global Payroll Service Portal and create a new case for payroll team to answer. If you are unable to submit the case or experience technical issues with the Global Payroll Services portal itself, please contact the CCRM Support Team via ccrmsupp@microsoft.com 13

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