Support Portal Guide VERSION 1.0
|
|
- Beverly Benson
- 6 years ago
- Views:
Transcription
1 Support Portal Guide VERSION 1.0 Release Date December 2017
2 Table of Contents Introduction... 3 Support Incidents... 4 LANSA Support Portal Login... 4 Log an Incident... 7 Search for Incidents Incident Status Codes Review or Update an Incident Add a Note Upload a File Update Your Contact Information Add an Additional Contact Confirmations Goto Assist User Tasks New User Manage Your Contact Information Manage Your Password Change Your Password Forgotten Password Administrator Tasks Search for Users Add a New User Edit an Existing User Disable a User Knowledge Base Request Software Change Log Copyright 2017, LANSA, Inc. Page 2 of 33 LANSA Support Portal Guide
3 Introduction The LANSA Support Portal makes it easy to open and track support inquiries with regards to your LANSA software. Our professional support team monitors all inquiries logged and provides you with the technical support you need, when you need it. This guide provides step-by-step instructions for both LANSA Support Portal Users and Administrators. Users can log a support incident, track the incident and review past incidents. They can also maintain their own passwords. Administrators can perform all the functions of a user as well as manage other users for their company. Copyright 2017, LANSA, Inc. Page 3 of 33 LANSA Support Portal Guide
4 Support Incidents The following sections show you how to log and track your support incidents. LANSA Support Portal Login Follow the steps below to login to the LANSA Support Portal. If you are new and do not have a login to the Support Portal, see the New User section for directions to obtain a login. 1. Go to the LANSA website At the top of the webpage, click on the Support link and select The Americas. This takes you to the LANSA Support page. Note: The Support Portal is not browser specific and will work with any browser. Copyright 2017, LANSA, Inc. Page 4 of 33 LANSA Support Portal Guide
5 2. Once on the LANSA Technical Support page (which can also be accessed directly at click on Login to the Support Portal in the middle of the page under the Support Portal section. This opens the Support Portal User Login Page. Copyright 2017, LANSA, Inc. Page 5 of 33 LANSA Support Portal Guide
6 3. On the Support Portal User Login Page, enter your Address and Contact Password and click Log On. This opens the LANSA Support Portal. 4. Once you re successfully logged in, you are presented with the Welcome screen. The Tool Bar on the left lists the options available to you. The click here link at the bottom of the page takes you to a short tutorial video showing the features of the Support Portal. Copyright 2017, LANSA, Inc. Page 6 of 33 LANSA Support Portal Guide
7 Log an Incident Follow the steps below to log a new support incident. 1. Select Report New Incident on the Tool Bar. A New Incident record will open. 2. Under Customer Information, your Customer Name (company), Contact Name, Address and Phone Number will auto-populate based on your User Contact record. You may change these values to have LANSA Tech Support contact you at a different phone number or for this incident. Copyright 2017, LANSA, Inc. Page 7 of 33 LANSA Support Portal Guide
8 3. Under Incident Information, the Incident Priority will auto-populate Normal/Medium Impact and Logged Date/Time will populate with the day and time that the incident was opened. The Incident Priority can be changed accordingly to match the severity of the incident. Note: Incident Priority levels are governed by the LANSA Service Level Agreement 1 for your product and have varying response times according to severity. You can access the LANSA Service Level Agreements on the LANSA Technical Support page. 1 All LANSA clients are governed by a standard LANSA Service Level Agreement. Additional support may be available as part of your annual maintenance package. Copyright 2017, LANSA, Inc. Page 8 of 33 LANSA Support Portal Guide
9 4. Under Product Information, fill out as much information as possible to assist LANSA Tech Support in identifying the issue. Fill out your Product/Service, Product Release Code, EPC Number, Server Type (iseries, Windows, etc.), OS Version, and PC Operating System. Note: It may be helpful to confirm this information with your Support Portal Administrator when first logging an incident, and keep this information readily available. You may also review past incidents to locate this information. 5. Secondary Contacts allows you to add one or more additional LANSA support portal users to the incident. They will then be able to add details to the incident and will receive notifications on the incident. To add a contact, click Add to open the Additional Contacts Prompt. Click on the contact that you would like to add to the incident. Copyright 2017, LANSA, Inc. Page 9 of 33 LANSA Support Portal Guide
10 6. Under Incident Notes, describe in as much detail as possible the issue you are experiencing in the input box. 7. Uploads allows you to upload attachments pertinent to the issue, such as screen shots. Simply click Choose File to locate the file you wish to upload. Add a Description to clearly describe your attachment. Note: If you need to add multiple attachments, you can do so after you create the incident (see the Upload a File section below). Copyright 2017, LANSA, Inc. Page 10 of 33 LANSA Support Portal Guide
11 8. Once all the fields have been successfully populated, click Save. After you ve clicked Save, your new incident will display. Here you can make any additional edits to the incident, such as uploading more files. 9. You will receive an automated from indicating that your incident has been successfully received. From: Sent: Thursday, April 27, :59 PM To: Sample User; Subject: Incident Logged/Status Changed Hi Sample User, ***THIS IS AN AUTO NOTIFICATION , PLEASE DO NOT REPLY*** Your request has been logged with LANSA Support at 13:59:12 on 27Apr2017. The call has been assigned a request number Please refer to this number whenever you communicate with LANSA Support regarding this request. To access your incident via Support Portal, please click here. The current status of your call is that is has been logged into our Customer Request System Queue. The priority of your call is Normal/Medium Impact This is an extract of the request I am experiencing difficulty logging in to LANSA DSD END Regards, LANSA Support Team Copyright 2017, LANSA, Inc. Page 11 of 33 LANSA Support Portal Guide
12 Search for Incidents To search for past incidents logged by any Support Portal User from your company, select Search Incidents on the Tool Bar. Input your search criteria and click Search. You may filter your search results by Status Codes and by Start and/or End Date. You may also filter your search results to only include incidents that you have logged by checking the Only My Incidents box. Your search results appear in the Customer Incidents section. Incident Status Codes OPEN: Call has been logged into the Customer Request System queue. WORKING: Call has been assigned to a Support Consultant who will contact you soon. FORWARDED TO DEVELOPER: Call has been forwarded to a developer for review and potential resolution. WAITING FOR A RESPONSE: Support has provided an answer or a question and we are awaiting a response from you. WILL FOLLOW-UP WITH CUSTOMER: We are waiting on a response from you. We will not close the incident unless we have conferred with you, as per your request. RESOLUTION: A resolution has been provided and we are awaiting confirmation from you to close the incident. It will be closed after 5 days if no confirmation is received. CLOSED: The incident is closed and removed from the active queue. Please inform us if you do not agree that the request should be closed. Copyright 2017, LANSA, Inc. Page 12 of 33 LANSA Support Portal Guide
13 Review or Update an Incident To review an Incident in more detail, select the Incident from your search results list. The incident details will open below it. If you are reviewing your own incident, you can edit/add information on this screen and click Save at the bottom. Note: LANSA Support will be notified immediately when you ve made any changes to your incident. Copyright 2017, LANSA, Inc. Page 13 of 33 LANSA Support Portal Guide
14 Add a Note To add more information or reply to a support request, you can add a note to your incident. 1. Under the Incident Notes section, click on the Add Notes tab, and add your note in the input box. 2. Click Save. Upload a File You can upload one or more files to your incident. 1. Under Uploads, click Choose File to select a file from your PC. Once you ve attached the file, add a Description to clearly describe your attachment. 2. Click Upload and your file will be added to the list. 3. Click Save. Copyright 2017, LANSA, Inc. Page 14 of 33 LANSA Support Portal Guide
15 Update Your Contact Information You can update the contact information for your incident if you wish to be contacted at a different address or telephone number. This only applies to the specific incident. To change your contact information for all future incidents, see the Manage Your Contact Information section. 1. Under Customer Information, add or edit any details, as all fields can be edited. 2. Click Save. Add an Additional Contact You can add additional contacts to your incident if others in your company need to be able to add details to the incident and receive notifications on the incident. These contacts must be existing LANSA support portal users. 1. Under Secondary Contacts, click Add to open the Additional Contacts Prompt. 2. Click on the contact that you would like to add to the incident. You can add multiple contacts to a single incident. 3. Click Save. Copyright 2017, LANSA, Inc. Page 15 of 33 LANSA Support Portal Guide
16 Confirmations When you log a support incident, you will receive s from support@lansa.com that track your incident s progress from start to finish. Below is the list of s you might receive for your incident as the incident status changes. 1. When you log a new incident, you will receive an confirmation with the incident number assigned. From: support@lansa.com Sent: Thursday, April 27, :59 PM To: Sample User; Subject: Incident Logged/Status Changed Hi Sample User, ***THIS IS AN AUTO NOTIFICATION , PLEASE DO NOT REPLY*** Your request has been logged with LANSA Support at 13:59:12 on 27Apr2017. The call has been assigned a request number Please refer to this number whenever you communicate with LANSA Support regarding this request. To access your incident via Support Portal, please click here. The current status of your call is that is has been logged into our Customer Request System Queue. The priority of your call is Normal/Medium Impact This is an extract of the request I am experiencing difficulty logging in to LANSA DSD END Regards, LANSA Support Team 2. When your incident is assigned to a member of the LANSA Support team, you will receive an update with the support team member s name. From: support@lansa.com Sent: Thursday, April 27, :59 PM To: Sample User; Subject: Incident Logged/Status Changed Hi Sample User, Request number with LANSA support has been assigned to John Doe. John Doe will contact you if additional information is required from you or let you know of a solution. To access your incident via Support Portal, please click here This is an extract of your request I am experiencing difficulty logging in to LANSA DSD END Regards, LANSA Support Team Copyright 2017, LANSA, Inc. Page 16 of 33 LANSA Support Portal Guide
17 3. When your issue is resolved by the LANSA support team, you will receive an update indicating your Incident Status has been changed to Resolved. If you feel that the issue is indeed resolved, no further action is required and the incident will be closed. However, if you feel that the issue has not been resolved, you must respond indicating that the issue remain open. You can do this by adding a comment on the incident or by contacting LANSA Support at support@lansa.com. From: support@lansa.com Sent: Thursday, April 27, :59 PM To: Sample User; Subject: The customer request was resolved-# Hi Sample User, ***THIS IS AN AUTO NOTIFICATION , PLEASE DO NOT REPLY*** Request number with LANSA support has been Resolved which means we believe we have provided you with a resolution to your request. If this is not the case, please let us know. If we do not receive a response in the next few days we will assume the incident has been resolved and will close the ticket. We are awaiting confirmation from you on this request This is an extract of your request I am experiencing difficulty logging in to LANSA DSD END Thank you, LANSA Support Team 4. When your issue is closed, you will receive an update indicating your Incident Status has been changed to Closed. From: support@lansa.com Sent: Thursday, April 27, :59 PM To: Sample User; Subject: The customer request was closed-# Hi Sample User, ***THIS IS AN AUTO NOTIFICATION , PLEASE DO NOT REPLY*** Request number with LANSA support has been closed and removed from the active queue. If you do not agree with this status, please contact us via the support portal or This is an extract of your request I am experiencing difficulty logging in to LANSA DSD END Thank you, LANSA Support Team Copyright 2017, LANSA, Inc. Page 17 of 33 LANSA Support Portal Guide
18 Goto Assist There may come a time where a LANSA support representative will want to review your incident with you. When a representative schedules a time to meet with you, they will ask you to log into Goto Assist. The following steps show you how to Login to the LANSA Goto Assist: 1. Go to the LANSA website At the top of the webpage, click on the Support link and select The Americas. This takes you to the LANSA Support page. Note: The Support Portal is not browser specific and will work with any browser. Copyright 2017, LANSA, Inc. Page 18 of 33 LANSA Support Portal Guide
19 2. Once on the LANSA Technical Support page (which can also be accessed directly at click on Goto Assist in the top right of the page. This opens the Goto Assist Page. Copyright 2017, LANSA, Inc. Page 19 of 33 LANSA Support Portal Guide
20 3. On the right side of the page you will see a section titled Connect with a representative. Fill out information for Your Name, Your Company, and Your Phone #. Your LANSA Support Specialist will advise which representative to select from the Choose a representative dropdown. Click Continue. 4. Your representative will connect with you to have visibility to your screen. Copyright 2017, LANSA, Inc. Page 20 of 33 LANSA Support Portal Guide
21 User Tasks The tasks below can be performed by any Support Portal user. New User If this is your first time on the Support Portal and you do not have access to login, you have two options to gain access. 1. You can contact your Support Portal Administrator to request access. Your administrator will create a contact record for you. Once created, you must obtain a link to reset your password by entering your address and clicking Forgot Password? button on the User Login page. 2. You can request access by ing LANSA Tech Support at support@lansa.com, indicating your company name and address. Once your contact record is created, you should receive an with a link to reset your password. This link is only valid for 30 minutes. If 30 minutes pass, you can obtain a new link by entering your address and clicking Forgot Password? button on the User Login page. From: support@lansa.com Sent: Thursday, April 27, :59 AM To: Sample User; Subject: LANSA Support Portal-Account Information Hi Sample User, You requested to reset your password for LANSA Support Portal account, please click here to reset. If you did not request a password request, please ignore this or reply to let us know. This password link is only valid for the next 30 minutes. Thank you for your continued support of the LANSA products. The LANSA Technical Support Team Follow the steps in the LANSA Support Portal Login section to access the User Login page. You can also watch this video to help you get familiar with the LANSA Support Portal: Copyright 2017, LANSA, Inc. Page 21 of 33 LANSA Support Portal Guide
22 Manage Your Contact Information To manage your contact information, select Contact Maintenance on the Toolbar. Once the page opens, click on Edit My Contact Information. The Contact Maintenance page opens and displays your current contact information. Make the desired edits to your contact information and click Save. The message Account Contact update Succeeded will display once your contact information has been successfully saved. Note: All fields are editable except Account Name and Portal Administrator. Copyright 2017, LANSA, Inc. Page 22 of 33 LANSA Support Portal Guide
23 Manage Your Password Change Your Password To change your Password, select Change Password on the Tool Bar. Enter the new Password you would like to use in the input field next to Password and Confirm Password, and click Change Password. Once your password has been successfully changed, a message will display Password Changed Successfully. Copyright 2017, LANSA, Inc. Page 23 of 33 LANSA Support Portal Guide
24 Forgotten Password If you have forgotten your password, you have two options to acquire a new password. 1. You can contact your Support Portal Administrator and have them issue you a new password. 2. You can have LANSA Tech Support send you a password reset link by going to the LANSA Support Portal User Login page, entering your address and clicking Forgot Password?. You will receive an containing a password reset link. This link is only valid for 30 minutes. If 30 minutes pass, you can obtain a new link by entering your address and clicking Forgot Password? again. Copyright 2017, LANSA, Inc. Page 24 of 33 LANSA Support Portal Guide
25 Administrator Tasks A user must be setup as a Portal Administrator to perform the tasks listed below. LANSA recommends that every customer have at least one Support Portal Administrator to manage the support portal users for their company. Search for Users Follow the steps below to search for users in the Support Portal. 1. Select Contact Maintenance on the Tool Bar. 2. Click Search to search for all User records. You can also populate the Search Name field to search for a specific User, or choose a Status (active or inactive) to search for users by status. Copyright 2017, LANSA, Inc. Page 25 of 33 LANSA Support Portal Guide
26 Add a New User Follow the steps below to add a new Support Portal user. 1. Select Contact Maintenance on the Tool Bar. 2. Click New in the top right-hand corner of Contact Maintenance. The form will automatically populate the Account Name of the new user to match the Administrator s. 3. Populate the User Information and click Save. a. If you are creating an admin user, make sure to check the box next to Portal Administrator. b. The user will not be able to sign in until their Status is set to Active. Copyright 2017, LANSA, Inc. Page 26 of 33 LANSA Support Portal Guide
27 Edit an Existing User Follow the steps below to review or change a user s contact information or access. 1. Select Contact Maintenance on the Tool Bar. 2. Click Search to pull up all users. 3. Select the user you would like to edit. 4. Make the desired changes to the user s contact information and click Save. Copyright 2017, LANSA, Inc. Page 27 of 33 LANSA Support Portal Guide
28 Disable a User Follow the steps below to disable a user s access to the Support Portal. 1. Select Contact Maintenance on the Tool Bar. 2. Click Search to pull up all users. 3. Select the user you would like to disable. 4. Change the user s Status to Inactive and click Save. Note: Inactivating a user will not delete, or archive, any incidents the user has logged in the past. Copyright 2017, LANSA, Inc. Page 28 of 33 LANSA Support Portal Guide
29 Knowledge Base To access the LANSA Knowledge Base, our online portal containing help articles, click on Knowledge Base on the Tool Bar. You will be prompted to acknowledge a standard disclaimer. After you click OK, the LANSA Knowledge Base will appear in a new window. This will allow you to review the Knowledge Base while still accessing the Support Portal. Copyright 2017, LANSA, Inc. Page 29 of 33 LANSA Support Portal Guide
30 Request Software Follow the steps below to request LANSA software. Once you ve submitted your request, a LANSA representative will contact you to follow up on your request. 1. Select Software Request on the tool bar. A Software Request record will open. 2. Populate the ShipTo section by clicking Select Ship-to, or by clicking Edit to edit the prepopulated information. Copyright 2017, LANSA, Inc. Page 30 of 33 LANSA Support Portal Guide
31 3. In the Request Software section, select the Server OS. Depending on your selection, a popup window displays for you to enter the license information required to proceed with the request. a. If IBMi is selected, you will need to populate your Serial Number, Model, Processor Group, and OS Version in the pop-up window shown below. b. If Windows or Linux are selected, you will need to upload an X_CPU File using the X_CPU Utility. Copyright 2017, LANSA, Inc. Page 31 of 33 LANSA Support Portal Guide
32 4. Select the desired software, the version of the product, the current version that you re using, and how you would like to receive this Product (Download or DVD). 5. When complete, click Submit Request. Copyright 2017, LANSA, Inc. Page 32 of 33 LANSA Support Portal Guide
33 Change Log VERSION DATE OF CHANGE CHANGED BY SUMMARY OF CHANGE 1.0 December 4, 2017 Annette Vacval Creation of Version 1 Copyright 2017, LANSA, Inc. Page 33 of 33 LANSA Support Portal Guide
Acuant. Support Portal Guide
Acuant Support Portal Guide Last updated on - 04/12/2018 1 Contents INTRODUCTION... 3 NEW USER... 3 Acuant Support Portal Log-in Page... 3 Register New User... 4 EMAIL CONFIRMATION... 5 YOUR PROFILE...
More informationNYISO Member Community Reference Guide
User Access 1. Obtaining a User Name 2. Edit Personal Profile a. Subscribe to Email Lists 3. Submit a New General Inquiry a. Add Attachments b. View and Add Comments 4. Submit Affiliate Data as an Inquiry
More informationinty CASCADE Management Portal Self Service Ticketing Guide (Trusted Advisor)
inty CASCADE Management Portal Self Service Ticketing Guide (Trusted Advisor) Contents 1. Overview... 2 2. Accessing the Portal... 2 3. Logging In... 2 4. Forgotten Your Password?... 3 5. Creating a New
More informationCUSTOMER PORTAL. Introduction and Guide
CUSTOMER PORTAL Introduction and Guide CUSTOMER PORTAL The portal was built with you in mind - through it, you have 24/7 access to manage your account. This guide will help you get started. Using the portal,
More informationWhat is the IGS (Ignite Global Support) Portal? How do I escalate my issue if I believe it is not being handled timely and/or effectively?
What is the IGS (Ignite Global Support) Portal? How do I escalate my issue if I believe it is not being handled timely and/or effectively? What are the Zendesk system requirements? What do I need to do
More informationAdministrator Manual. Last Updated: 15 March 2012 Manual Version:
Administrator Manual Last Updated: 15 March 2012 Manual Version: 1.6 http://www.happyfox.com Copyright Information Under the copyright laws, this manual may not be copied, in whole or in part. Your rights
More informationMAINTENANCE HELPDESK SYSTEM USER MANUAL: CUSTOMER (STAFF) VERSION 2.0
MAINTENANCE HELPDESK SYSTEM USER MANUAL: CUSTOMER (STAFF) VERSION 2.0 TABLE OF CONTENTS NO TOPICS PAGES 1 LOGIN 1-3 2 CHANGE PASSWORD 4 3 CREATE NEW REQUEST 5-7 4 VIEW REQUEST 8-9 5 LOGOUT 10 6 FORGOT
More informationACH Monitor Fraud Review and Approval USER GUIDE
ACH Monitor Fraud Review and Approval USER GUIDE For informational purposes only, not considered an advertisement. ACH MONITOR - FRAUD REVIEW AND APPROVAL Welcome to M&T Bank s ACH Monitor Fraud Review
More informationMAPP DIGITAL TECHNICAL SUPPORT MANUAL AND OPERATIONAL PROCEDURES
This document replaces our previous Customer Service Support Guide and Technical Support policies MAPP DIGITAL TECHNICAL SUPPORT MANUAL AND OPERATIONAL PROCEDURES This document presents how the Mapp Digital
More informationAdministrator Manual. Last Updated: 15 March 2012 Manual Version:
Administrator Manual Last Updated: 15 March 2012 Manual Version: 1.6 http://www.helpdeskpilot.com Copyright Information Under the copyright laws, this manual may not be copied, in whole or in part. Your
More informationRADAR USER GUIDE FOR AMAPCEO OPS MEMBERS REGISTRY OF AMAPCEO DISPUTE ACTIVITY & RESOLUTION. April 5, 2017 RADAR User Guide for OPS Members v1.
RADAR REGISTRY OF AMAPCEO DISPUTE ACTIVITY & RESOLUTION USER GUIDE FOR AMAPCEO OPS MEMBERS April 5, 2017 RADAR User Guide for OPS Members v1.0 Experiencing a Workplace Issue? Don t delay. Take action within
More informationethin Education Portal User Guide
V 2016.06.14 User Guide East Tennessee Health Information Network 2035 Lakeside Centre Way, Ste 180 Knoxville, TN 37922 865-691-8433 www.ethin.org Contents Getting Started...2 Create Your Account... 2
More informationSMS Reminder Settings Setting Up Reminders in Demographics Custom Text Reminders... 38
Table of Contents Activating Patient Portal... 1 Patient Portal... 3 Premium Patient Portal Admin Function... 3 Set Up... 3 How to Make Changes to the Portal Landing Page... 5 Premium Patient Portal Features...
More informationWhat s New in FootPrints11.5
What s New in FootPrints11.5 Administrator Guide & User Manual University of New Brunswick UNB FootPrints Acceptable Use and Best Practices Table of Contents Note: items in italics indicate administrator
More informationGrant Lifecycle Manager Learning Lab Applicant Tutorial
VIDEO 1: Site Access & Account Creation You will access the system via the log on page. The Foundation may have provided you with a link to this page, or it may be hyperlinked on their Foundation website.
More informationGenesys Care. My Support Information Guide for PureEngage Cloud. Updated February 2018
Genesys Care My Support Information Guide for PureEngage Cloud Updated February 2018 Table of Contents Page About the Information Guide 3 Quick Tips: What to do 4 My Support Login 5-6 Request a My Support
More informationISS INDIA Active Directory Self Password Management Solution ISS Facility Services India PVT.LTD.
ISS INDIA Active Directory Self Password Management Solution ISS Facility Services India PVT.LTD. Page 1 of 14 Contents 1. OVERVIEW... 3 2. USER REGISTRATION PROCESS... 3 STEP 1: USER LOGIN... 3 STEP 2:
More informationSmartDesk Support Portal. Client Manual
SmartDesk Support Portal Client Manual Table of Contents INTRODUCTION TO SMARTDESK... 3 ACCOUNT SETUP... 4 LOGIN... 5 SUBMIT A TICKET IN SMARTDESK... 6 STATUS OF TICKETS... 9 PRIORITY OF TICKETS... 10
More informationRenewing Your Membership
Renewing Your Membership The membership renewal process for your annual AAPC membership dues will be processed different than in years past, as it is now processed completely online. Starting 21 days before
More informationWelcome to Care Wisconsin s Provider Authorization Portal Training. The Authorization Portal is a web-based portal which allows you, the provider,
Welcome to Care Wisconsin s Provider Authorization Portal Training. The Authorization Portal is a web-based portal which allows you, the provider, ready access to specific service authorization information
More informationethin Education Portal User Guide
V 2017.05.03 User Guide East Tennessee Health Information Network 2035 Lakeside Centre Way, Ste 180 Knoxville, TN 37922 865-691-8433 www.ethin.org Contents Getting Started...2 Create Your Account... 2
More informationA Learning Management System for Professionals Who Protect the Public s Health. User QuickGuide
A Learning Management System for Professionals Who Protect the Public s Health User QuickGuide How to login to MRC-TRAIN 1. Type https://www.mrc.train.org into the address field of your browser. 2. Enter
More informationVendor Comply. Quick Start Guide
Vendor Comply Quick Start Guide v1.0 March 2016 Vendor Comply Quick Start Guide 1 Contents How to Access Vendor Comply... 2 How to Log into Vendor Comply... 3 Initial Login... 3 Forgotten Password... 3
More informationCCH Client Axcess Portal User Guide
CCH Client Axcess Portal User Guide Tips Best practice tips and shortcuts Icon Legend Notes Warning Informational notes about functions Important warnings about a function CCH Client Axcess https://www.clientaxcess.com
More informationWelcome to TRAC! TRAC is the software and tool that Ricoh provides to support you in your copy and print needs.
TRAC User Guide 1 Welcome to TRAC! TRAC is the software and tool that Ricoh provides to support you in your copy and print needs. How do I access TRAC? Access by typing in the following address in Internet
More informationCustomer Care Portal User Guide
Customer Care Portal User Guide Table of Contents Logging In...3 Live Chat... 3 Viewing your Cases...4 Logging a Case for Customer Support...4 Projects...6 Knowledge Base....6 Content.....7 Forms...7 Event
More informationContents How to login?... 3
Contents How to login?... 3 2 How to register?... 3 How to restore the lost password?... 3 How to change user settings?... 3 Main Menu... 4 Where I can view my statistics?... 4 How to submit a request?...
More informationA Distributor Services Site Features and FAQ s
A Distributor Services Site Features and FAQ s October 2015 Rev 2.12 Table of Contents Registering/Logging in Page 3 Services Available after Logging In Page 4-5 Frequently Asked Questions Page 6 Log In
More informationDrake Hosted User Guide
Drake Hosted User Guide Last Revision Date: 1/2/2017 Support.DrakeSoftware.com (828) 524-8020 Drake Hosted User Guide Copyright The Drake Hosted User Guide, Drake Tax Software, and any other related materials
More informationSmart Connection User Guide
User Guide Issue 1.4 May 2010 0/59 CONTENTS 1. Introduction and Overview...3 1.1 Profiles and Privileges in... 3 1.2 Interactions with Oberthur s Personalisation Systems... 3 Transmission / Input File
More informationA. Getting Started About e-access Enrolling in e-access: Authenticating your account Login... 5
Contents A. Getting Started... 3 1. About e-access... 3 2. Enrolling in e-access:... 3 3. Authenticating your account... 5 4. Login... 5 B. Fix a Problem... 6 1. Provided the wrong email address during
More informationTransUnion Direct User Guide
Topics Welcome to TransUnion Direct... 2 The First Time You Log Into TransUnion Direct... 4 Individual Services... 5 Portfolio Services... 15 Activity Reports... 17 Your User Profile... 19 Help Resources...
More informationUser Guide for REP User
User Guide for REP User Home Page This document will cover the features and functions of the TNMP Historical Usage Request / LOA site. The features on this site include the following: User Guide provides
More informationUser Guide Help Topics
User Guide Help Topics - NetResults Tracker Help NetResults Tracker Help User Guide Help Topics NetResults Tracker Introduction Product Overview Features Glossary User's Guide User Accounts Getting Started
More informationSysco Market Login Help
Sysco Market Login Help First Time Login to Sysco Market... 1 Changing Password after Log In... 8 Updating Security Questions... 13 Changing a Forgotten Password... 16 First Time Login to Sysco Market
More informationMyTeleMed iphone User Guide
Table of Contents Log In 2 Incorrect Login Information 2 Registering your iphone 2 Main Menu 3 Messages 3 Compose a New Message 4 Message Recipients 4 Archiving Messages 4 Message Detail 5 Add Comments
More informationEnergy Trading System (ETS) Training Environment User Access Enrolment Procedures
Energy Trading System (ETS) Training Environment User Access Enrolment Procedures Participants that require access to the Energy Trading System (ETS) Training Environment will need to apply for a digital
More informationAssociate User Manual. vatmate is a trading division of ivat Limited
Associate User Manual vatmate is a trading division of ivat Limited Change History Version Date Changed by Description 1.0 12-May-2017 Gareth M. Davies Base lined 1.1 05-Sep-2017 Tim Myerson Updated images
More informationUSER GUIDE CLIENT PORTAL RELEASE V5.42
USER GUIDE CLIENT PORTAL RELEASE V. 0 Table of Contents Introduction... Document Purpose... Document Scope... Prerequisites... Client Portal Login Credentials... Browser Requirements... Login... Client
More informationVirtual Office Phone Service Setup Guide
Setup Guide A guide for the Phone System Administrator Version 4.0, July 2010 Table of Contents Welcome to 8x8 Virtual Office!...3 Activate Your 8x8 IP Phones...3 The 8x8 Self Service Portal...4 Set Up
More informationOnline Support Tool. Revision History. Online support tool. Version: 0.1. Date Issued: 14 th March Version Date Author(s) Revision Notes
Online Support Tool Author: Rachael Walker Version: 0.1 Date Issued: 14 th March 2013 Revision History Version Date Author(s) Revision Notes 0.1 14/03/2013 Rachael Walker - - - - - Page 1 of 10 Contents
More informationCustomer Support Procedures Sage X3 North America
Customer Support Procedures Sage X3 North America Updated: February 14, 2016 Group plc or its licensors. All other trademarks are the property of their respective owners. Page 1 Table of Contents CONTACTING
More informationweb po user guide Supplier
web po user guide Supplier web po user guide table of contents supplier section 1 before you begin section 2 getting started and the basics section 3 Web PO Supplier Administration section 4 Viewing Purchase
More informationELSEVIER REFERENCE MODULES EDITORIAL-PRODUCTION SYSTEM (EPS) AUTHOR GUIDE
1 ELSEVIER REFERENCE MODULES EDITORIAL-PRODUCTION SYSTEM (EPS) AUTHOR GUIDE Introduction This document is designed as a comprehensive help resource for authors using the EPS interface to submit original
More informationRecipient USER GUIDE
Recipient USER GUIDE General Information What is smartmail? smartmail is smartview s proprietary email encryption system used to protect your personal and transaction related information. What is smartportal?
More informationTABLE OF CONTENTS. WELCOME TO mycsa... LOGGING IN... FORGOT PASSWORD... FIRST TIME REGISTRATION... ACCESS TYPE... GETTING STARTED...
USER GUIDE TABLE OF CONTENTS WELCOME TO mycsa... LOGGING IN... FORGOT PASSWORD... FIRST TIME REGISTRATION... ACCESS TYPE... GETTING STARTED... SETTING PREFERENCES... CONTACT US... DASHBOARD... MANAGING
More informationGAINING ACCESS TO THE TxPHIN PORTAL
The Texas Public Health Information Network (TxPHIN) is an online portal containing a collection of applications, such as the Health Alert Network and Document Sharing, which provide users with a range
More informationZendesk Instructions for End-Users
Zendesk Instructions for End-Users Ver. 1.00 July, 2013 Ver. 1.00 July, 2013 Zendesk Instructions for End-Users Getting Started Registering & Logging in to Zendesk To submit and then track your support
More informationACT Test Accessibility and Accommodations System (TAA) User Guide
ACT Test Accessibility and Accommodations System (TAA) User Guide www.act.org ACT Test Accessibility and Accommodations System (TAA) User Guide Table of Contents Overview... 2 Introduction to the Test
More informationCopyright 2004 By ThyssenKrupp Elevator National Technical Services 621 S. Royal Lane, Suite 500 Coppell, TX 75019
Copyright 2004 By National Technical Services 621 S. Royal Lane, Suite 500 Coppell, TX 75019 All right reserved. The text of this manual, or any part thereof, may not be reproduced or transmitted in any
More informationAccessing the Jobs Fund Online Application Portal
Accessing the Jobs Fund Online Application Portal Welcome to the Jobs Fund Online Application Portal. Please go through the instructions and screen shots, they will make the process of submitting your
More informationRegister for a HCQIS Access Roles and Profile (HARP) Account
Register for a HCQIS Access Roles and Profile (HARP) Account Table of Contents Introduction Register for a HARP Account: Instructions and Screenshots Navigate to HARP HARP Account Registration o o o o
More information2. Type in User Name and Password [Password is case-sensitive]. 7. Type in any Additional Comments. 8. Click the Review Tab to review your order.
Log In 1. Open your Internet web browser and type in the following address: https://www.marshfieldlabs.org/reference 2. Type in User Name and Password [Password is case-sensitive]. 3. Click Log In. NOTE:
More informationUsing WCB s Online Incident Reporting System
Using WCB s Online Incident Reporting System Table of Contents Overview 3 System Requirements of the Online 3 When You Can Use the Online 3 Following WCB s Security Policy 4 Getting Started 6 Logging On
More informationGroup Admin Guide. NetBrain Consultant Edition 6.2
NetBrain Consultant Edition 6.2 Group Admin Guide Version 6.2 Last Updated 2017-08-16 Copyright 2004-2017 NetBrain Technologies, Inc. All rights reserved. Contents 1. Overview... 3 2. Logging in to Admin
More informationContents Welcome to Halo... 3 Secure Sign-In... 4 Forgot Password... 4 Messages... 5 Create and Send a Message... 5 Message Enhancements...
Halo Web App GUIDE Contents Welcome to Halo... 3 Secure Sign-In... 4 Forgot Password... 4 Messages... 5 Create and Send a Message... 5 Message Enhancements... 6 Quick Note... 6 Mark as Urgent... 6 Add
More informationConnect Support Request Guide
Connect Support Request Guide Version 2.0 January 2016 TABLE OF CONTENTS INTRODUCTION... 3 SECTION ONE CHANNELS FOR SUBMITTING CONNECT SERVICE REQUESTS... 5 Channels for all Connect Users... 5 Recommended
More informationARRIS MEMBERSHIP REGISTRATION GUIDE
ARRIS MEMBERSHIP REGISTRATION GUIDE August 25, 2017 Version 1.9 Table of Contents ARRIS Applications and Membership... 3 Membership Registration... 4 Requesting Access to ARRIS Applications... 7 Forgotten
More informationSupplier Registration Guide
2016 Supplier Registration Guide SODIC eprocurement Portal https://eprocurement.sodic.com 6/1/2016 Supplier User Guide Register on the Portal Dear Valued Supplier, Welcome to SODIC eprocurement Portal
More informationGuide to using the Digita Support Portal.
Guide to using the Digita Support Portal. How to find the Portal The Digita Support Portal is available through the website (www.digita.com) and on the My Account Tab. Alternatively the URL is https://digita.supportportal.com/.
More informationEnhanced Registration Overview
Enhanced Registration Overview ID AND PASSWORD 1) In order to register, you must know your NetID and password to login. If you have already used the Financial Aid or Student Accounts system, you have already
More informationWeb Support for Healthcare Products. https://isupport.nuance.com. User Guide
from Nuance Healthcare Web Support for Healthcare Products https://isupport.nuance.com This document changes frequently. Check isupport Solution #12552 for the latest version. https://isupport.nuance.com/oa_html/csksxvm.jsp?nsetnumber=12552
More informationRaptor University. Raptor System Training. Instructor: RAPTOR TECHNOLOGIES, LLC
Raptor University Raptor System Training Instructor: RAPTOR TECHNOLOGIES, LLC Log In and Log Out 1. In your browser, enter https://apps.raptortech.com. 2. On the Raptor Login screen, enter your assigned
More informationTable of Contents. Overview of the TEA Login Application Features Roles in Obtaining Application Access Approval Process...
TEAL Help Table of Contents Overview of the TEA Login Application... 7 Features... 7 Roles in Obtaining Application Access... 7 Approval Process... 8 Processing an Application Request... 9 The Process
More informationCCIS. Critical Care Information System. Login Guide. Version /12/2015. Prepared By: CCIS Provincial Implementation Team.
CCIS Critical Care Information System Login Guide Version 11.0 12/12/2015 Prepared By: CCIS Provincial Implementation Team CritiCall Ontario Table of Contents 1. How to Login to CCIS for the first time?...
More informationBravoSolution Technical Frequently Asked Questions
BravoSolution Technical Frequently Asked Questions In this document you will find the answers to the most frequently asked technical questions about BravoSolution and which relate to how you use the system.
More informationClick the link and follow the simple instructions. Choose a password and you re all set!
Welcome to 501tech! Please keep a eye out for a email that will request that you verify your account. Below are screenshots of what that email will look like. You will need to finish the setup in order
More informationWebsite Registration STEP STEP
Website Registration 244 South Gateway Place Jenks, OK 74037 www.gatewayloan.com Monday - Friday: 7:30am - 5:30pm CT Gateway Mortgage Group, LLC NMLS 7233 877.764.9319 CustomerCare@GatewayLoan.com 01 Navigate
More informationCCH Client Axcess Portal User Guide
CCH Client Axcess Portal User Guide Last Updated: October 2017 Client Portal Access or paste the below link into your web browser https://www.clientaxcess.com/#/login Please call our office at 212.245.5900
More informationMyEricsson Administration Manual
MyEricsson Administration Manual Background The MyEricsson e-business portal is a free of charge interface in Ericsson s collaboration with external parties. MyEricsson is a critical success factor that
More informationTable of Contents RURO, Inc. All Rights Reserved
Table of Contents ABOUT THIS GUIDE... 7 Purpose of this Guide...7 ACCESSING THE SYSTEM AS A CLIENT PORTAL USER... 7 Navigating the Client Portal...7 Creating and Submitting a New Requisition...8 Accepting
More informationThe Guide. A basic guide for setting up your Samanage application
The Guide A basic guide for setting up your Samanage application Table of Contents Introduction.............................................................. 3 Contacting Samanage for Assistance.........................................
More informationSDL Customer Gateway. User Guide
SDL Customer Gateway User Guide We are delighted to introduce our new and improved Customer Support Portal, powered by ServiceCloud from Salesforce.com, called SDL Customer Gateway Portal. SDL Customer
More informationTable of Contents. Page 3
Owner Portal Guide Page 2 Welcome! Welcome to the National Rental Services (NRS) Owner Portal Guide. This guide reviews the features, services and settings associated with the NRS Owner Portal including:
More informationGetting started with the ISIS Community Portal-
Getting started with the ISIS Community Portal- Creating an ISIS account- 1. In your web browser navigate to the ISIS portal site- http://www.isis.org and click Register in the upper right corner. If you
More informationIntroduction. Automatic gate opening no more swiping
Introduction This user guide is intended for companies and drivers to use the functionality available in the TAMS System Manage your entire Auckland Airport access account via the internet! One simple
More informationSelf Service Support Portal Customer User Quick Guide Jan Civica Self-Service Support Portal. Customer User Guide
Civica Self-Service Support Portal Customer User Guide 1 Contents 1 Introduction... 3 1.1 Supported Web Browsers... 3 1.2 Screen Images... 3 2 Logging into the Self-Service Support Portal... 4 3 Resetting
More informationOnline Comment Database How to Login and Process Public Review Comments
October 2012 1. To access the online comment database go to the ASHRAE website at: http://www.ashrae.org/standards-research--technology/public-review-drafts 2. Click on the button that says Click here.
More informationCCH Client Axcess User Guide
CCH Client Axcess User Guide Green Hasson Janks Tips Best practice tips and shortcuts Icon Legend Notes Warning Informational notes about functions Important warnings about a function CCH Client Axcess
More informationMyFloridaMarketPlace. equote Training State Agencies
MyFloridaMarketPlace equote Training State Agencies 1 What is an equote When to use an equote Benefits Creating an equote Managing equotes Awarding & Viewing Results Resources Agenda What is an equote
More informationSCOUT SUSPENSE TRACKER Version 10.0
SCOUT SUSPENSE TRACKER Version 10.0 USER S MANUAL For Civilian Personnel Management Service (CPMS) HPC-COM LLC Help Desk 800-795-1902 Updated: February 2011 Table of Contents SCOUT Suspense Tracker V10.0
More informationACCUPLACER Placement Validity Study Guide
ACES ACES (Admitted Class Evaluation Service TM ) ACCUPLACER Placement Validity Study Guide February 2018 COLLEGEBOARD.ORG/ACES Table of Contents Page ACES Overview ACCUPLACER Placement Validity Study
More informationRemote Access for End User Reference Guide for EpicConnect Access
PRESBYTERIAN HEALTHCARE SERVICES Remote Access for End User Reference Guide for EpicConnect Access Version 1.0 12/27/2013 This remote access end user reference guide provides an overview of how to install
More informationWelcome to Learn. 1. Your first task is to log into Learn. a. (click this link or copy and paste it into your browser)
Welcome to Learn 1. Your first task is to log into Learn. a. http://learn.gov.sk.ca (click this link or copy and paste it into your browser) b. You will see this at the bottom of your screen: Login. c.
More informationYale Career Network Alumni New User Guide. How to Register
Yale Career Network Alumni New User Guide Welcome to the Yale Career Network! This guide is intended to help Yale Alumni who are registering with the Yale Career Network (YCN) and have never used it in
More informatione-mds Patient Portal Version User Guide e-mds 9900 Spectrum Drive. Austin, TX Phone Fax e-mds.
e-mds Patient Portal Version 6.2.0 TM User Guide e-mds 9900 Spectrum Drive. Austin, TX 78717 Phone 512.257.5200 Fax 512.335.4375 e-mds.com 2008 e-mds, Inc. All rights reserved. Product and company names
More informationProvider Portal. User Manual. Therapists and Health Practitioners
Provider Portal User Manual Therapists and Health Practitioners Table of Contents 1. Introduction... 3 2. Registering for the Provider Portal... 4 i. Changing Your Password...6 ii. Accepting Terms and
More informationBidder FAQ s and Tips
2016 Bidder FAQ s and Tips AlMansoori eprocurement Portal https://almansoori.tejari.com 1/26/2016 FREQUENTLY ASKED QUESTIONS Welcome to Frequently Asked Questions (FAQ) The FAQ S published here are intended
More informationVirtual Office Phone Service Setup Guide
Setup Guide A guide for the Phone System Administrator Version 6.0, November 2010 Table of Contents Welcome to 8x8 Virtual Office!...3 8x8 Virtual Office Softphone...3 Activate Your 8x8 IP Phones...3 The
More informationTIBCO Slingshot User Guide. Software Release August 2015
TIBCO Slingshot User Guide Software Release 1.9.4 August 2015 Important Information SOME TIBCO SOFTWARE EMBEDS OR BUNDLES OTHER TIBCO SOFTWARE. USE OF SUCH EMBEDDED OR BUNDLED TIBCO SOFTWARE IS SOLELY
More informationChapter 4.23: Using the Client Access Portal
Chapter 4.23: Using the Client Access Portal Overview This chapter will guide you through logging into and using the Client Access Portal. The Client Access portal will give you the ability to view open
More informationAdmin esuite Log In Instructions
Admin esuite Log In Instructions 3/3/2014 1 Admin esuite Log In Instructions Logging on to Admin esuite... 2 First Time User... 2 Set Up on the System Not Registered... 5 Forgot Your Password Know Answer
More informationExternal Application Instructions
External Application Instructions Hello and thank you for your interest in PeaceHealth. The instructions below are intended to assist you in submitting your application for employment with PeaceHealth
More informationBBC Pitch. Production Company Guide
BBC Pitch Production Company Guide Contents 1. Introduction... 2 2. Registration of your company... 2 3. Logging in... 5 4. Dashboard... 6 Create a new proposal... 7 Getting started... 8 Idea... 10 Adding
More informationRaptor University. Building Admin Training. Instructor: RAPTOR TECHNOLOGIES, LLC
Raptor University Building Admin Training Instructor: RAPTOR TECHNOLOGIES, LLC This presentation includes the following topics to get you started using Raptor: Learning Objectives Create and Manage Users
More informationPassport Acceptance Agent Training System Student Guide
Passport Acceptance Agent Training System Student Guide Welcome to the Passport Acceptance Agent Training System (PAATS). This document is intended to guide you through the technical requirements and functionality
More informationMHC CAR USER GUIDE
One Connection for a Healthier Missouri MHC CAREMAIL USER GUIDE Email address: helpdesk@missourihealthconnection.org Phone: 1-866-350-4778 www.missourihealthconnection.org 1 P a g e Contents About Direct
More informationINITIAL SIGN UP PLEASE READ THROUGH COMPLETELY TO SEE IF THIS ANSWERS ANY QUESTIONS
INITIAL SIGN UP PLEASE READ THROUGH COMPLETELY TO SEE IF THIS ANSWERS ANY QUESTIONS Use the URL http://lynx.portofvirginia.com/. You should see the following screen: At the bottom of the dialogue box,
More informationAccess Type. For assistance
INITIAL SIGN UP PLEASE READ THROUGH COMPLETELY TO SEE IF THIS ANSWERS ANY QUESTIONS Use the URL http://lynx.portofvirginia.com/. You should see the following screen: At the bottom of the dialogue box,
More informationMyFloridaMarketPlace (MFMP) Information Technology Staff Augmentation Services State Term Contract equote Training
MyFloridaMarketPlace (MFMP) Information Technology Staff Augmentation Services State Term Contract equote Training 1 Agenda Overview and Benefits of equotes Creating an equote Vendor View Managing equotes
More information