User Guide. Mobile . Mobile

Transcription

1 Mobile

2 TABLE OF CONTENTS Introduction... 3 Description... 4 How to use... 5 Rates

3 INTRODUCTION This guide is intended for all Videotron mobile customers, regardless of the mobile phone. As a result, the commands and keys may differ depending on the device. Also note that keyboard shortcuts are a quick and easy way to access the applications that you use frequently. On most mobile devices, you can program a key so that it gives you direct access to a given application. If necessary, refer to your device s user guide. Please note that the Videtron s application is not available on some devices. For a list of services supported by your device, see the Devices Mobile Support section. support.videotron.com/residential/mobile 3

4 DESCRIPTION The service provides you with all of the convenience of so that you can stay in touch with your contacts through your mobile device while on the road. You can manage your accounts and access them to send and receive s anywhere and at any time, thanks to a user-friendly interface. The following is a list of the providers that are compatible with Videotron s service. To access your account with a provider other than Videotron, enter your address and password: Provider: Videotron Gmail Cogeco Sympatico (if your account was created before March 1, 2002) Telus Autres You must configure the account settings yourself. Contact your provider of your account for the procedure. address @domainname.provider suffix (example: ca) Hotmail is not supported by Videotron s service. 4

5 HOW TO USE MOBILE 1. DOWNLOADING THE APPLICATION This step does not apply to all devices. Videotron s application has already been installed on some devices. If your device already comes with the application, you will not need to download or install it. To know if the application was already installed on your device, go to the Devices Mobile Support section. support.videotron.com/residential/mobile In some cases, you will need to download the application (free of charge), which will install automatically on your mobile phone. A) DOWNLOADING FROM A TEXT MESSAGE Videotron will send you a text message asking whether you would like to download the application. To download the application: If you have not received this text message see section B. open the text message. Select the link and click it. 5

6 a download message is displayed. Select Download. Wait until the application has finished downloading to your mobile phone (you will not be charged for the download). However, if you are roaming while downloading the application, data transmission charges will apply. if the application was already installed on your device, you will be asked to replace the application with a more recent version. We recommend that you do so to take advantage of the enhancements made to the latest version of the application. We suggest you to register the application on your device. If you decide not to install the application right away, you can do so later by following the same steps. 5 6 Authorize the automatic launching of the application. The home page is displayed. 6

7 B) DOWNLOADING FROM THE VIDEOTRON PORTAL if you deleted the text message or can no longer find it, you can still access the free download through the Videotron Portal in the Applications section. Do the following: on the Videotron Portal home page, click on Applications in the navigation menu. To access the Videotron Portal, go to the Devices Mobile Support section. support.videotron.com/residential/mobile On the Applications page, select. Click Confirm on the page that is displayed. Repeat steps 3 to 6 from section A «Downloading from a text message». 1. Some devices may not have access to the Videotron Portal. 2. You can also download the application by accessing the Videotron Store through your computer. Go to mobilestore.videotron.com 7

8 2. LAUNCHING THE APPLICATION To launch the application: Open the application by clicking the icon in the device s menu (for devices that already came with the application). For devices that do not have the application, go to the Devices section under Mobile Support. support.videotron.com/residential/mobile The application home page will be displayed. 3. CONFIGURING YOUR ACCOUNTS Here is the procedure for configuring your , depending on your provider: Videotron : Select Videotron on the home page. 8

9 Select your domain name and enter your address, followed by your password. If you wish, you can check the Save Password box. Click Sign In. Gmail and other providers : on the home page, select the appropriate service (Gmail or Other). Select your domain name and enter your address, followed by your password. If you wish, you can check the Save Password box. Click Sign In. 9

10 if your provider is not recognized, the message Unknown domain name. Please provide server information. will be displayed. You can obtain the information from your account provider: - User name - Type of access - Incoming mail server - Input port - Outgoing mail server - Output port Configure your account with this information. 4. Viewing The application displays your inbox by default. Select the message you would like to open and click Open. 5. SENDING 1. When you open your account, the application displays your inbox. At the bottom of the screen, click Options and select New Message. You can also use the key 5 to open a new message. 2. A blank message page is displayed. Enter the recipient s address in the «To:» field. 10

11 You can also select the Insert option and then choose the recipient s address in one of the three tabs displayed. Click Insert address. Enter the subject of your message in the Subject: field. Enter your message in the Body: field. You may check or uncheck the Include Signature box (for more details on this function, see Mobile options below). 6. MOBILE OPTIONS The service has several features that you can use while viewing or composing an . To view the options available to you, click Options while viewing or composing an . Inbox options: Fast Key Open Reply Forward Mark as read/unread Compose new N/A 1 3 * 5 To open the message selected in the inbox. To reply to a message that was received. To forward the message that was received to someone else. To change the status of a message (read/unread). To compose a new message. 11

12 Quick reply Delete Delete many Move Save address Mailboxes L I Refresh Signature Touche raccourcie N/A 9 N/A 0 N/A To quickly reply to a sender by choosing from among nine (9) short preconfigured messages. Quick texts can be customized. To delete the selected message To delete several messages To move the selected message to another mailbox (see the Mailboxes option below) To add the address of the selected message s sender to the address book in your device. lists the mailboxes of your account. For example: inbox Drafts (drafts of messages that you composed and saved in this mailbox to be sent at a later time) Sent (messages that you sent) Trash (messages that you deleted. By going into this mailbox, you can permanently delete these messages) Refreshes your Inbox by checking whether you have received any new messages. The default signature is Sent by Videotron. This option allows you to modify the signature, which will be added to all the messages that you send when you select Include Signature. Select this option and follow the on-screen instructions. You can have the signature appear or not by checking or unchecking the signature box when sending a message. Preferences N/A You can configure so that you are always alerted before a message is deleted before you quit the application. 12

13 Options when writing or transferring a message: Send Insert address To send the message that you have composed allows you to insert an address in the «To:» field without having to input it. Click on this option and select an address in one of the three tabs (Sent, Inbox, Address Book) on the page displayed on the screen. Click an address. Save to Drafts Add Cc/Bcc Signature Cancel allows you to save the message in the Drafts mailbox so that it can be completed and sent at a later time. allows you to send a carbon copy (Cc) or blind carbon copy (Bcc) of your message to others. The default signature is Sent by Videotron. This option allows you to modify the signature, which will be added to all the messages that you send when Include Signature has been selected. Select this option and follow the onscreen instructions. You can have the Signature appear or not by checking or unchecking the Signature box when sending a message. allows you to cancel the message and return to the inbox page. Regarding attachments: The application allows you to receive and forward attachments, but you cannot open them. You also cannot attach a file to the message you want to send. 13

14 RATES Videotron offers a number of monthly message add-ons that allow you to send and view s using the application on your phone. The message add-ons also include text messaging and the transmission of pictures and videos. Incoming messages containing text, pictures and videos are free. if you are subscribed to one of these add-ons, the s that you view and send will be counted against your add-on. If you exceed the number of messages allotted or if you are not subscribed to an add-on, incoming and outgoing s will be charged on a per-use basis. Note that s sent and opened when you are roaming in Canada are also deducted from your add-on. The data transmission fees may apply. When roaming outside Canada, charges may be applicable when sending and receiving s with the application. In some cases, the s can also be deducted from your message add-on (if you have purchased one). Opening an , regardless of its location, is charged, except if the is opened in the Drafts mailbox. There are no charges for repeated viewing of s stored in your device s cache. There is no charge for incoming s as long you do not open it. 14