NEW CUSTOMER ONCOMMAND CONNECTION ENROLLMENT

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Anthony Woods
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NEW CUSTOMER ONCOMMAND CONNECTION ENROLLMENT NOTE: If the customer has already been enrolled in OnCommand Connection and you just need to add VINs or request another user for the Company account,

1 NEW CUSTOMER ONCOMMAND CONNECTION ENROLLMENT NOTE: If the customer has already been enrolled in OnCommand Connection and you just need to add VINs or request another user for the Company account, there is no need to submit another enrollment form; if you have Admin rights to the company, you are able to load VINs and request new users on your own. If you need assistance, please send an to The enrollment form may be used for: Customers submitting their new account Dealers or Telematics Resellers setting up a new account for a Customer Follow the steps below: 1. Go to: 2. Click on Enroll in the upper-right corner. 3. Welcome screen. Customers MUST have a Telematics subscription to proceed with Enrollment. If they do not have one, they will be provided a link to contact a Dealer for help acquiring a compatible system. 4. Customer User Information a. Enter the Customer User information on this screen Required fields are designated with an asterisk (*). NOTE: The same address cannot be used for multiple people. Each user must have their own address to obtain a User ID. 1

NOTE: If you already have an assigned CY User ID, enter it in the Existing Navistar Customer ID field. A Navistar ID will start with 'CY' and is 7 characters long (Example: CYYST65) b.

2 NOTE: If you already have an assigned CY User ID, enter it in the Existing Navistar Customer ID field. A Navistar ID will start with 'CY' and is 7 characters long (Example: CYYST65) b. Click Continue when done. 5. Parent Company Information a. Enter the Customer Parent Company information on this screen. This is the Company Name that will appear in OnCommand Connection. NOTE: Please be sure to check with OnCommand Connection or someone at your location if the company has already been enrolled so you don t submit a duplicate enrollment. b. The address/phone number that is entered, is the information that will save on the OnCommand Connection account for the company. c. Select a Preferred Dealer by entering a zip code and clicking on Search Dealers. NOTE: Required fields are designated with an asterisk (*). 2

3 6. This message will briefly appear on the screen. (Continued on Next Page) 7. Highlight the preferred dealer. 3

If you are NOT a Dealer, leave this section blank. 9. Telematics Information a.

4 8. DEALERS ONLY a. If you are a Dealer enrolling a new customer, enter your information in this section. b. If you are NOT a Dealer, leave this section blank. 9. Telematics Information a. Select the Telematics provider for the Customer by putting a checkmark in the box. b. Enter the requested information for that Telematics Company. c. Click Submit when done. (Continued on Next Page) 4

5 NOTE: Please refer to the APPENDIX for details on entering telematics credentials. Reference the Telematics Appendix regarding account credentials per telematics provider. 10. This pop up message will briefly appear on the screen. 11. Acknowledgement Page a. You will be asked to download and save the Excel OnCommand Connection VIN template. If you have a large amount of VINs to load to OnCommand Connection, this is the template to use. NOTE: Submit the full 17-digit VIN(s), Unit Number and Device/Tool ID (if available) on this template, or OnCommand Connection will ask you to resubmit your VIN list. b. Once all the VINs are entered in the file, save it to your desktop with the file name: [Customer Name] VIN list and the file to: OnCommandConnection@navistar.com 5

(Continued on Next Page) 12. Account Activation a. Once OnCommandConnection@navistar.

Once completed, the customer will receive a Welcome email with an activation link that will need to be clicked on in order to activate and receive

6 (Continued on Next Page) 12. Account Activation a. Once receives the VIN Excel file, the enrollment information will be processed within 1-2 business days after receiving the submission. b. Once completed, the customer will receive a Welcome with an activation link that will need to be clicked on in order to activate and receive their ONCOMMAND CONNECTION User ID and Temporary Password. (Image below shows example of welcome with activation link). NOTE: This welcome expires after 24 hours. If the account is not activated, a new request will need to be sent. c. Once the link is clicked, it will redirect you to click on the Activate button to activate your ONCOMMAND CONNECTION User ID. d. The first time a new user logs into ONCOMMAND CONNECTION, they will be directed to establish a permanent password. 13. Permanent Password Requirements 6

7 At least 8 characters long Use 1 capital letter Use 1 number Use 1 special character Example: Truck@22 (Continued on Next Page) 7

8 Telematics Appendix: Adding Telematics Customer Account Credentials per Telematics Provider: Best Practices: It is best to establish a dedicated User Name and Password with the telematics provider rather than entering an actual users personal User Name and Password. This way, if that person leaves the company or changes their password, the systems linkage will remain intact. AmeriTrak In order to setup AmeriTrak customers you will need to provide the required information. Enter the same User ID and Password that you use for the AmeriTrak website. Enter AmeriTrak User ID Enter AmeriTrak Password ** AmeriTrak Website Contact Us ** CarrierWeb In order to setup CarrierWeb customers you will need to provide the required information. Enter the same User ID and Password that you use for the CarrierWeb website. Enter CarrierWeb User ID Enter CarrierWeb Password ** CarrierWeb Website Contact Us ** 8

9 CyntrX The customer will need to need to provide the CyntrX User ID and Password. If it is not known, the customer should contact CyntrX in order to obtain the User ID and Password. Once the customer has received their User ID and Password, it can simply be entered in the corresponding fields: Enter the Cyntrx User ID Enter the Cyntrx Password ** Cyntrx Website Contact Us ** Diamond Renewed NOTE: If you are a Diamond Renewed Dealer, you will need to complete the Diamond Renewed Enrollment Form that was ed to you. Once you complete the form, you will it to Oncommandconnection@navistar.com and they will complete the enrollment for you. Geotab In order to setup a Geotab data feed for OnCommand Connection, the following information is needed: Enter the GeoTab Database Name (Ex: customernametest) o You can find the database name in the URL for the GeoTab portal. See example below in red font. Enter the Geotab Database User ID ( ) Enter Geotab Database Password 9

10 NOTE: If the Geotab account Database Name it is not known; the customer will need to contact their Geotab account manager or local Geotab Reseller. ** Geotab Website Contact Us ** GPS Insight In order to setup GPS Insight customers you will need to provide the required information. Please contact your GPS Insight sales person to receive this information. Enter the GPS Insight User ID Enter GPS Insight Password ** GPS Insight Website Contact Us ** Noregon Scanning Tool NOTE: The instructions below are the same instructions in the link provided when choosing Noregon Scanning tool. Customers must activate OnCommand Connection communication in their Noregon device and enroll in OnCommand Connection to see vehicle Health Reports generated by Noregon device scans. Steps for Noregon Registration: 1. Noregon must receive an sent to with the following information: Company Information (Business Name, Contact, Phone Number, Address) JPRO Heavy-Duty License Key Address where the new JPRO Heavy-Duty with OnCommand License Key will be sent. 2. Noregon Technical Support will create and the JPRO Heavy-Duty with OnCommand License Key. 3. Customer to enter the new license key on the machine that matches the License Key that was sent: a. Open JPRO. b. Click Application Settings. c. Click Registration. d. License Keys section. e. Enter new License Key: xxxxxxxxxx Heavy Duty 10

11 f. Click Add. i. NOTE: If the License Key is not listed here you have a Fleet License Key. ii. Contact Noregon Technical Support at or send request to oncommandregistration@noregon.com g. Click Update Registration. Steps for OnCommand Registration: 1. Go to: a. Click on Enroll. NOTE: Customers must have Telematics subscription to proceed with Enrollment. b. Enter Customer User Information. c. Enter Parent Company Information. d. Telematics Information: Choose Noregon Scanning Tool. e. Click Submit. ** Noregon Website Contact Us ** Omnitracs In order to setup an Omnitracs data feed for OnCommand Connection, the customer will need to: 1. Contact the Omnitracs Account Representative to request Extended Fault Code Monitoring be enabled. 2. Once Extended Fault Code Monitoring has been enabled, the customer will then need to setup Cross Company Sharing of the Data with Navistar. 3. The customer will need to ask Omnitracs what the Publishing Company Name is for the account; which is also known as the Omnitracs Database Name. Enter Omnitracs Customer ID NOTE: This information is available from Omnitracs. ** Omnitracs Website Contact Us ** 11

12 Omnitracs Roadnet In order to setup Omnitracs Roadnet Technology customers, you will need to provide the required information. Please contact your Omnitracs Roadnet Technology sales person to receive this information. Enter Omnitracs Roadnet User ID Enter Omnitracs Roadnet Password ** Omnitracs Website Contact Us ** OnCommand Link NOTE: Click on the link located on the Enrollment page to learn more about OnCommand Link. In order to setup OnCommand Link customers, you will need to provide the SSID/Mac address. Enter SSID/Mac Address. Example: MAC Address 00:40:9d:45:89:db will not allow the colon :, so it should be entered as 00409d4589db. 12

13 Pedigree In order to setup Pedigree Technology customers, you will need to provide the required information. Please contact your Pedigree Technology sales person to receive this information. Enter Pedigree User ID Enter Pedigree Password ** Pedigree Contact Us ** PeopleNet In order enable the PeopleNet data feed in the OnCommand Connection system, the customer will need to: 1. Contact their PeopleNet Sales Representative to request Remote Diagnostic Link be enabled. 2. Once Remote Diagnostic Link has been enabled, PeopleNet will then need to setup the customer to share data with Navistar. NOTE: Once this has been completed, the Customer User ID # credentials need to be entered into OnCommand Connection. Enter the PeopleNet Customer ID (Example: 5323) NOTE: The ID will be a 4-digit number Answer both yes/no questions ** PeopleNet Contact Us ** 13

14 Rand McNally or Drivertech In order to setup the Rand McNally or Drivertech data feed, you will need to provide the required information. Please contact your Drivertech or Rand McNally account manager to receive this information. Enter RM/DT Account # (Company Code) Enter RMDT User ID Enter RMDT Password ** Rand McNally/Drivertech Contact Us ** Shaw In order to setup Shaw customers, you will need to provide the required information. Please contact your Shaw sales person to receive this information. Enter Shaw Database Name (Example: 5) NOTE: The database name will be a single digit number Enter Shaw Account (Account name is some form of the customer name) Enter Shaw User ID Enter Shaw Password ** Shaw Contact Us ** 14

15 Telogis In order to setup Telogis customers you will need to provide the required information. Please contact your Telogis sales person to receive this information. Enter Telogis Customer ID ** Telogis Contact Us ** Teletrac Navman In order to setup Teletrac Navman customers you will need to provide the required information. Please contact your Teletrac Navman sales person to receive this information. Enter Teletrac Navman User ID Enter Teletrac Navman Password ** Teletrac Navman Contact Us ** Traffilog In order to setup Traffilog customers, you will need to provide the required information. Please contact your Traffilog sales person to receive this information. Enter Traffilog Customer ID ** Traffilog Contact Us ** Trimble 15

16 In order to setup Trimble customers you will need to provide the required information. Please contact your Trimble sales person to receive this information. Enter Trimble User ID Enter Trimble Password ** Trimble Contact Us ** Vnomics In order to setup Vnomics data feed, you will need to provide the required information. Please contact your Vnomics sales person to receive this information. Enter Vnomics Account # (customer name) Enter Vnomics User ID Enter Vnomics Password ** Vnomics Contact Us ** XRS In order to setup XRS customers, you will need to provide the required information. 16

17 Please contact your XRS sales person to receive this information. Enter XRS Account Enter XRS User ID Enter XRS Password ** XRS Contact Us ** If you have any questions or concerns about this training, please contact: 17

1. Register Your Device and Create Your OnCommand Connection Account

Contents Initial Setup... 3 1. Register Your Device and Create Your OnCommand Connection Account... 3 2. Download the App... 3 3. Set up Your Driver Profile... 3 Using the Electronic Driver Log App...