MY1TM Survey: Leadership Competency Index and Internal Customer Satisfaction Index

Transcription

1 MY1TM Survey: Leadership Competency Index and Internal Customer Satisfaction Index Guide to Navigate 360 Portal Telekom Malaysia Berhad September Willis Towers Watson. All rights reserved.

2 Key Reminder The URL Link for all employees involved in the 360 exercise is the same throughout the entire exercise. Specifically for participants, you can use either the URL Link in the Contracting Phase OR the Assessment Phase to access the 360 portal Please keep the with the URL Link OR save the URL Link in a word document etc. At any time that you encounter any error on the online portal, please take a screen shot and a description of the error. This will allow us to trace the error and help us to correct the issue. Participants refers to all employees that falls under Band 1 to Band 5 questionnaire Feedback givers refers to any employees that has been selected by the participants to complete the 360 assessment (i.e. not all participants will be a feedback giver) Contracting Phase participants to select their feedback givers Assessment Phase feedback givers to complete assessment phase for participants 2

3 Contracting Phase For Band 1 to Band 5 employees only 3

4 Homepage Overview Participant Responsibilities Participant Responsibilities: only for participants (i.e. Band 1 Band 5) For participants, you will select your feedback givers using the Participant Responsibilities page 4

5 Homepage Overview Participant Responsibilities Scroll to the bottom of the page, and you will find the table where you can select your feedback givers and monitor the completion status of feedback givers 5

6 Homepage Overview Participant Responsibilities To add your feedback givers, select My Raters 6

7 Selecting Feedback Givers Once you click on the My Raters link, you should be taken to this pop-up screen and you will be able to manage your feedback givers by using these three buttons: - Add Rater Remove Rater Edit Rater 7

8 Selecting Feedback Givers Click on Add Rater to start adding your feedback givers. 8

9 Selecting Feedback Givers You should see this pop-up screen for you to start adding your feedback givers. 9

10 Selecting Feedback Givers Steps 1. Choose the relationship of the feedback giver to you (i.e. Superior) 10

11 Selecting Feedback Givers Steps 1. Choose the relationship of the feedback giver to you (i.e. Superior) 2. Start typing their name or address 3. There should be a drop down list that appears after the first three letters. 4. The list will further narrow down as you continue to type in their name/ address. 5. Click on the name / address of the individual you want to select as your feedback giver 11

12 Selecting Feedback Givers Steps 1. Choose the relationship of the feedback giver to you (i.e. Superior) 2. Key in their address 3. There should be a drop down list that appears after the first three letters. 4. The list will further narrow down as you continue to type in their name/ address. 5. Click on the name / address of the individual you want to select as your feedback giver 6. Their details should appear automatically under LAST Name and FIRST Name 7. Confirm and ensure that the right person is selected, then click Save and continue adding the rest of your feedback givers 8. Once you add the final feedback giver, click Save and Close 12

13 Selecting Feedback Givers Error Message Key Item to Note If you continue to type, and their address, last name and first name do not appear this indicates that their is NOT in the employee data If you encounter the message Bad Address this indicates that their is NOT in the employee data You will not be able to Save the rater in this instance 13

14 Removing Feedback Givers To remove feedback givers, click on the name of the feedback giver you want to remove Once selected, click on Remove Rater 14

15 Homepage Overview Participant Responsibilities Once you select your feedback givers, it should be updated in the Participant Responsibilities Page under No. of Feedback Givers Selected 15

16 Homepage Overview Participant Responsibilities You can choose to do your Self-Assessment by clicking on Do Assessment 16

17 Homepage Overview Participant Responsibilities You will be able to monitor the submission of assessments by your feedback givers Minimum No. of Feedback Givers Achieved : Status will only change to Yes if the number submitted has met the required minimum number of feedback required 17

18 Assessment Phase For feedback givers only 18

19 Homepage Overview Rater Responsibilities Rater Responsibilities: for feedback givers to complete the assessments If you have been selected as feedback givers, please complete the assessment using the Rater Responsibilities page 19

20 Homepage Overview Rater Responsibilities Scroll to the bottom of the page and you will see the list of all the assessments that you need to complete for individuals who has selected you as feedback giver 20

21 Homepage Overview Rater Responsibilities Click on Do Assessment to complete the assessments 21

22 Survey Form Once you click on Do Assessment, the survey form that you need to complete will load 22

23 Survey Form Submission Options Towards the end of the survey, there will be 3 submission options for you to choose: q Submit submit button will only be enabled once you have completed all ratings q Save as Draft to save survey form for later work q Cancel to exit survey form without saving 23

24 Thank you Willis Towers Watson (M) Sdn Bhd Menara Dion, # Jalan Sultan Ismail Kuala Lumpur Tel: Disclaimer: This material is provided to Telekom Malaysia Berhad solely for their use, for the specific purpose indicated. It may not be modified or provided by Telekom Malaysia Berhad to any other party without Wills Towers Watson s prior written permission. It may also not be disclosed by Telekom Malaysia Berhad to any other party without Wills Towers Watson s prior written permission except as may be required by law. In the absence of ourexpress written agreement to the contrary, Wills Towers Watson accepts no responsibility for any consequences arising from any third party relying on this presentation material or the opinions we have expressed. This material is not intended by Wills Towers Watson to form a basis of any decision by a third party to do or omit to do anything. 24