REX: An External Guide for Retailers

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Alisha Carson
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1 REX: An External Guide for Retailers Version 1.0 Effective 1 December 2017 SA Power Networks

2 Contents General Overview... 2 Getting Started... 2 New Users Information you will need... 2 Current Users... 2 Creating a new password... 2 Accepting Terms and Conditions... 2 Frequently Asked Questions... 3 Logging in to REX... 4 Job Status descriptions... 4 Job types and booking options... 5 Important Information... 5 Searching for jobs in REX... 6 SEG/PV Metering... 8 Initial REX portal screen with tab highlighted... 8 Initial PV Lookup screen... 8 Successful Validation (Approved)... 9 Unsuccessful Validation (Not Valid)... 9 Adding additional users REX User Types Page 1 of 10

3 General Overview The REX Portal enables users to create, monitor & manage bookings for various kinds of low voltage electrical work. This guide is designed to introduce new users to REX, and to act as a useful point of reference when using REX. As a Retailer, you can view some jobs and validate SEG approval numbers for PV metering jobs. Please note, that apart from validating SEG approval numbers, most of your access in REX will be on a READ ONLY basis. Getting Started If you are a new user to REX: Visit the SA Power Networks website Click on Industry, Contractors and designers, REX Home and select Sign-Up to REX. Save the REX-Home in your favourites to save time in future. New Users Information you will need Personal Contact Information (Name/Mobile Phone No./ /Postal information) Business Name & Contact information (Mobile/ /Business Contact Number/Postal Information) Business ABN License/BSCE Number Current Users If you have an existing REX account: Visit the SA Power Networks website Click on Industry, Contractors and designers, REX Home and select Log-In to REX Creating a new password Once you have signed up to use REX, you will receive an automatically generated username and password via . Log on to REX for the first time with this username and password and the system will immediately prompt you to choose a new password. Your new password must be 8 characters long and contain at least one upper case letter and one number. If you need to change or reset your password, please call the Builders and Contractors line on Accepting Terms and Conditions Once you have signed up as a REX user and logged in for the first time, the Terms & Conditions will be displayed. Read through them and select Yes at the bottom of the screen if you agree. Note: You cannot use the REX system unless you agree to the Terms and Conditions. Page 2 of 10

4 Frequently Asked Questions I can t log onto REX with the password that was ed to me Contact SA Power Networks on and ask for your password to be reset. It may have expired if you have not used it within a few days of being sent to you. The password I have created is not being accepted by REX Check that the password is 8 characters long and contains at least one upper case letter and one number. Ensure this is a new password and not one you have used in REX before. I am getting an error message when I try to log into REX Make a note of the error message. If it refers to being locked out of your account, not authorised to access the page or that your password is incorrect, call the Builders and Contractors line on Page 3 of 10

Logging in to REX Visit the SA Power Networks website Click on Industry, Contractors & Designers, REX Home, and select Log in to REX. The sign in screen below will be displayed.

5 Logging in to REX Visit the SA Power Networks website Click on Industry, Contractors & Designers, REX Home, and select Log in to REX. The sign in screen below will be displayed. Sign in using your user name and password. Job Status descriptions SUBM SCRQ FSRQ HOLD PHLD RTOC ANRQ RFAP APPT WCMP CANC Job submitted to SA Power Networks by Electrician/Customer via REX Pre-scope, to be scoped by Desktop Scoper Job Requires Field Scoping The job has been put on HOLD by SA Power Networks. Contact the Builders & Contractors line on The job has been put on HOLD for a Project by SA Power Networks. Contact the Builders & Contractors line on Ready to Construct (where infrastructure needs to be constructed to provide the service provision) Scoping complete, no line work required, awaiting allocation of NMI Job is ready for appointment and can be booked by the Electrician Appointment booked Work Completed Job cancelled, a new REX request is required Page 4 of 10

6 Job types and booking options New Service Provision Alteration of Service Provision Extension Modification Abolishment of Service Provision Book as Anytime Week or Anytime Day NO locked time will be given Book as AM OR PM appointment Electrician will be notified of the time 4 working days prior. No booking type applicable Book as Anytime Week or Anytime Day NO locked time will be given Important Information REX allows only Registered Electrical Contractors to create REX requests for the following job types: - New Service Provision, Alteration of Service Provision and Extension/Modification. - From 1 December 2017 paper Form A and Webform B will no longer be used As a Retailer, your access to REX will mainly be on a Read Only basis; you can search for and monitor jobs using the various search filters and will also have access to validate SEG approval numbers in REX for PV metering (please refer to the section on SEG/PV metering). The search filter can be changed to search on certain jobs. For example: - To search on all jobs at Ready for Appointment (RFAP) ; simply use the drop-down box next to Job status for the different status types you can search on, such as Ready for Appointment (RFAP), Field scoping required (FSRQ), Appointment booked (APPT). Field scoping FSRQ will take approximately 5-10 working days for the metro area. For nonmetro areas, it will take approximately 15 days. Appointment reminder notifications are sent to REC s/customer s, 4 working days prior to the booking date. If you need any further information on the jobs listed in REX or, if you forget your User ID and password, please contact the Builders and Contractors line on Page 5 of 10

7 Searching for jobs in REX There are different methods to search for jobs in REX. The simplest way to bring up a request is to type in the REX ID number, created when the job is submitted: The Find All My Jobs button will retrieve all the jobs created by the REX user that are currently in the system. Please note, only jobs created within REX can be viewed through the REX logon portal. If the job was submitted by the Online Webform, it will not appear in REX. You can also search for completed requests by clicking the Include completed requests in search results check box. Page 6 of 10

Alternatively, the job can be searched by NMI number, SEG approval number, or the job address. Jobs can also be searched by request type and job status.

8 Alternatively, the job can be searched by NMI number, SEG approval number, or the job address. Jobs can also be searched by request type and job status. For example, selecting New Service Provision and Ready for Appointment from the drop-down menus will bring up all New Service Provisions that are ready for appointment. Page 7 of 10

However, Retailers will be required to validate a SEG approval numbers prior to coordinating a meter exchange.

9 SEG/PV Metering Under Metering Contestability, SA Power Networks will no longer be responsible for the provision of metering equipment for SEG/PV installations. However, Retailers will be required to validate a SEG approval numbers prior to coordinating a meter exchange. SA Power Networks will continue to provide the Approval Request function via the Small Embedded Generator Request Form on their website. Initial REX portal screen with tab highlighted Initial PV Lookup screen Page 8 of 10

10 Successful Validation (Approved) Unsuccessful Validation (Not Valid) Page 9 of 10

11 Adding additional users To add additional users to an existing REX account, please fill out a new REX application via the SA Power Networks website ( When selecting the user type, refer to the following REX User Types: REX User Types Retailer Validate SEG approvals and view some jobs created by other users under the REX account. Registered Electrical Contractor - Admin: user can see all jobs created under the existing REX account. Registered Electrical Contractor User can only see jobs created by themselves using their REX user ID. Solar Installer Admin: User can see all jobs created under the existing REX account. Solar Installer User can only see jobs created by themselves under REX user ID If you encounter any issues adding extra users to your REX account, please contact the Builders and Contractors line on Page 10 of 10

REX: An External Guide for Electrical Contractors

REX: An External Guide for Electrical Contractors Effective from 1 December 2017 Version 1.1 SA Power Networks Page 1 of 13 Contents General Overview... 3 Getting Started... 3 New Users - Information you