Health Choice Arizona Health Choice Generations
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1 1 Health Choice Arizona Health Choice Generations On-Line Provider Portal Tutorial
2 Table of Contents Provider Account Login 2 Health Choice Arizona Website pg 3 Health Choice Generations Website pg 4 Registration pg 5 Logging In pg 19 Forgotten Passwords pg 21 Contact Information pg 24 Definitions pg 27
3 Website Home 3 Provider access to HC Arizona web services Visit Click Provider Portal Login icon on the provider page Click Provider Login from the Menu at the left of provider web page
4 Website Home 4 Provider access to HC Generations web services Visit Click Provider Portal Login icon on the provider page
5 Login / Registration Provider Account Login 5 Creating a new Master Account pg 6 Enrollment Agreement pg 11 Master Account Information pg 12 Registration Letter pg 13 Activation pg 16 Account Activation pg 17
6 Provider Area Access Login 6 Access to the web services is protected by Login information, two way to create a new master account Click Provider Portal Sign-Up an Account icon on the provider page or Click Create a master Account link on the Provider login page
7 Create a New Provider Master Account 7 First-time Provider visitors must create a new Master Account (definition pg 54) Provide either your UPIN/Medicare Number OR AHCCCS ID Number Provide your Entity s Tax ID Number Click the Submit button to continue with new account registration Registration of only One Master Account per Tax ID is allowed
8 Sorry! But your Tax ID is not valid or not active. Please enter the correct Tax ID. Master Account Registration Error 8 Registration errors will be shown in red (similar to above) If an error is received be sure to Verify your UPIN/Medicare#, AHCCCS ID, or Tax ID Ensure your Entity is an In-Network (Contracted) Provider with Health Choice
9 Master Account Registration Process Start 9 If no Master Account has been previously created you will be prompted to create one for the Tax ID previously provided Click the Yes, I want to register in HCG option to enroll in HCG site only, or Click the Yes, I want to register an account for both HCA and HCG to enroll in both HCG and HCA site (you can just enroll in one site and enroll in another site later in your account page) Click the Continue button to proceed to the next step Only One Master per Tax ID is allowed If a Master already exists, this message will be stated on screen
10 Master Account Registration Already Existing Master Account 10 Reminder: Only one Master Account per Tax ID can be created If a Master already exists you will see a message, similar to the above, shown on screen If you feel this is in error, contact Support via the contact information on 53
11 Master Account Registration Enrollment Agreement 11 To continue the registration process you must agree to the Terms and Conditions of Enrollment Place a Check in the Checkbox Type your initials into the Textbox Click the Continue button to proceed to the next step
12 Master Account Registration User Information 12 For the new Master Account: Fill in the User Information Form All fields marked with * are required Please provide information formatted as prompted Click the Submit button to proceed to the next step Errors encountered will be display in red, please fix if necessary
13 Master Account Registration Registration Notice 13 After registering on-line it is necessary to download, fill out, and mail in a Registration Letter. Click the Download link to receive the PDF letter This letter will be filled in with the information previously provided Review the form, make any changes necessary, sign and return to the address provided on the form You Must download this letter to finalize account registration
14 Master Account Registration Notice 14 An will be sent to the address provided during registration The link in the points to the same PDF Letter provided on the Notice page (previous slide) Click this link if you did not download the letter from the website Only one signed PDF Letter is required to be sent in If you do not receive this within 24 hours, please contact Health Choice and a new will be sent to you (contact info on page 24) We can re-send the to the same or different address
15 Master Account Registration Registration PDF Letter 15 The above is a sample Registration Letter The left column is the information provided during the registration Make any necessary correction in the right-hand column Sign and Date the form on page 2 Mail - do not fax - both pages of the PDF Letter to the address provided on page 2 After the letter is received and processed an will be sent to the on file
16 Master Account Registration Activation 16 The final step in Account Registration is Activation You will receive an (similar to the above sample) after successful processing of the Registration Letter Click the link to verify we have the proper address on file This link will expire in 14 days from delivery Once expired you must register all over again from scratch
17 Master Account Registration Activation Cont. 17 Clicking the link in the received Activation will bring you to the Provider Portal The above (or similar) message announcing Account Activation will be displayed Any errors encountered will be displayed in red, please correct as directed. You may now access on-line Provider Services using the account
18 Master Account Registration Account Activation 18 After successful registration and activation of your Master Account you will receive one last notification (similar to above sample) You may access your account through the Provider Portal on HCA or HC Generations website using the login information contained in the
19 Provider Services Area Provider Account Login Logging in pg 20 19
20 Provider Account Login 20 Once your Account has been activated Provide your Tax ID, User ID, and Password Click the Login button to enter the Provider Services area If you require help or wish to contact us, please use the /phone numbers provided on screen
21 Provider Services Area 21 Provider Services Area Forgotten Password Reset your forgotten password pg 22 Verify your identity pg 23 Provide Account Information Password Reset New password
22 Provider Services Area Forgotten Password 22 When/If you forget your account password Passwords will not be retrieved, you must reset it to get a new one Go to the Provider Area Login page Click the Forgot Login Information link to proceed
23 Provider Services Area Password Reset Process 23 To reset your password, you must correctly answer a series of questions Tax ID Number, Login ID, Address Personal Question Master Account Only An will then be sent to the Address in the system with new login information and password At your next login, it is strongly advised you change your password
24 Technical Contact Information Contact Information If you are having technical difficulties: 24 Call ext 4545 Or
25 Contact Information Health Choice Arizona Member Services Contact Information Health Choice Arizona Member Services: or Health Choice Arizona (Pima County): Member Services hours : 7 days a week, 8 am - 8 pm By mail: Health Choice Arizona 1600 West Broadway, Suite 260 Tempe, AZ Health Choice Arizona 326 S. Wilmot Rd., Suite B-220 Tucson, AZ By fax: By HCH_comments@iasishealthcare.com
26 Contact Information Health Choice Generations Member Services Contact Information Health Choice Generations Member Services: Member Services hours : 7 days a week, 8 am - 8 pm You may also contact the Centers for Medicaid and Medicare Services at: Medicare: MEDICARE ( ) TTY: hours a day, 7 days a week. 26 By mail: Health Choice Generations 1600 West Broadway, Suite 110 Tempe, AZ By fax: Health Choice Generations (Pima County): By HCH_comments@iasishealthcare.com
27 Definitions Provider Services Area 27 Master Account The main contact for the practice. Responsible for registering multiple users, creating user IDs, make changes for users, and terminate users. A Master Account must be created to login to the Provider portion of the HCG website. There may only be one Master Account Holder per Tax ID. A Master Account holder has the ability to search for Member Eligibility and view all claims associated to the Tax ID used to create the account.
28 Definitions Provider Services Area User Account A User Account is assigned by the Master Account Holder. A User has the ability to search for Member Eligibility and view Claims for the providers that the Master Account Holder gave them access to view. 28
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