Retailer Portal. Retailer NMI / Premises Search, Service Order Search, Planned Interruptions Search. Contents CONTENTS... 1

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1 Retailer Portal Retailer NMI / Premises Search, Service Order Search, Planned Interruptions Search Contents CONTENTS... 1 RETAILER... 2 NMI / Premises Search... 2 What can I see as a Retailer for NMI / Premises Search?... 3 Search for a NMI / Premises... 4 Search by NMI... 4 Meter Number... 5 Address... 6 Lot and Plan... 9 NMI / Premises Details Results Service Order Search What can I see as a Retailer for Service Order Search? Search for a Service Order Search by NMI Meter Number Address Lot and Plan Service Order Results Planned Interruptions Search What can I see as a Retailer for Planned Interruptions Search? Last updated: 29/11/2017 1

2 Retailer In the Retailer area of the Retailer Portal you can: Search and view NMI / Premises Details Search and view Service Order Details Search for Planned Interruption Details. NMI / Premises Search Last updated: 29/11/2017 2

3 What can I see as a Retailer for NMI / Premises Search? Due to Market System rules and privacy, the information that you can view under NMI / Premises Search is limited depending on whether you are the current FRMP of the premises, or whether you are not the current FRMP of the premises. Can I see this information if I Information displayed AM the current FRMP AM NOT the current FRMP Date and time stamp of results (real time) Premises details NMI NMI Status (Active, De en, Greenfield) Life Support Status De en Lodged (has Energex received a De en?) Re en Appointment Required Premises information (Address Details) Retailer Details Current FRMP Previous FRMP Responsible From Date Micro Embedded Generation Details Solar Inverter kw (Installed) Other Details Customer Classification (Residential or Business) NMI Class Customer Threshold Code (CTC) Current MPB (Meter Provider) Meter Details Meter Number NTC (Network Tariff Code) Last updated: 29/11/2017 3

4 Search for a NMI / Premises To locate the premises, you can search either by: NMI Meter Number Address Lot and Plan Search by NMI The NMI identifies the premises. An Energex NMI will start with QB or 31, and may be entered as 11 characters (includes check digit) or 10 characters (excludes check digit). 1. Enter in the NMI number and click on Search 2. When the address appears in the Address Search Results, you will need to click to select the correct address. NEED TO KNOW: You will receive a pop up box message if you enter a NMI number which is Extinct. You cannot view details on an Extinct NMI. Definition: Whenever the connection metering point is removed (supply abolishment has been completed) the NMI is made Extinct. When a new connection metering point is required, a new NMI will be allocated. Last updated: 29/11/2017 4

5 Meter Number You have the ability to search for a premises by entering in the meter number for the address. A valid meter number is 6 or 7 numbers, optionally prefixed by a meter source code. 1. Enter in the Meter Number and click on Search 2. If you enter a meter number without the source code, you may receive more than one Address Search Results. Click on the correct address if more than one option has been returned. NEED TO KNOW: If the meter number is less than 6 numbers, you will need to add zeros to the front of the number to complete the format. Last updated: 29/11/2017 5

6 Address You can search for an address by entering in as much information as you have on the premises. You can search by street, suburb or postcode and refine the search by adding the street, lot or unit number. i. There are a number of ways that you can search for the premises in the Enter Street and Suburb/Postcode field. Let s look at the options for searching on the address 26 REDDACLIFF STREET, NEWSTEAD, The more information you enter, the more specific your search results will be. Postcode and Street i. Type in 4006 Reddacliff which is the postcode and the street name If you can t find your premises by just the postcode and street name (for example, 4006 Reddacliff), add in the Street Type abbreviation at the end. NEED TO KNOW: If you can t find your premises by just the postcode and street name (for example, 4006 reddacliff), add in the Street Type abbreviation at the end. For example; 4006 reddacliff st OR 4211 rise cct Examples of Street Type abbreviations include CCT (Circuit), RD (Road), AVE (Avenue), PL (Place). Last updated: 29/11/2017 6

7 Street name ii. Type in reddacliff which is the name of the street. Street and Suburb iii. Type in reddacliff newstead which is the first four characters of the street name and the first three characters of the suburb. NEED TO KNOW: The more characters of the Street or Suburb that you type into the search area, the more refined your results will be. If you are unsure of the spelling of the street or suburb, type in the Postcode or the first three characters of the street or suburb to help you locate the correct premises. Last updated: 29/11/2017 7

8 Select your Street and Suburb/Postcode 1. Click on the correct Street and Suburb from the drop down list. For example, REDDACLIFF ST NEWSTEAD QLD Your selection will then remain in the Street and Suburb/Postcode field and a green tick will appear beside the box to confirm your selection is valid. 3. Once you have selected the correct Street and Suburb, you have the option to either search with or without the Street No., Lot No or Unit No. a. If you don t know the Street No., Lot No. or Unit No. click on Search for Address to continue. This will return all premises located on the Street and Suburb/Postcode selected. For example, all premises located on REDDACLIFF ST NEWSTEAD QLD Remember to scroll up/down to view all your search results Extinct NMIs will appear in your search list, however you unable to select an Extinct NMI. Look for the correct address in the search results using the scroll bar on the right hand side (if needed). Click on the correct address to retrieve the NMI / Premises Details. Last updated: 29/11/2017 8

9 b. If you know the Street No., Lot No or Unit No. for the premises, enter this in the fields provided and click on Search for Address. If you have more than one search result returned, look for the correct address in the search results using the scroll bar on the right hand side (if needed). Click on the correct address to retrieve the NMI / Premises Details. Lot and Plan You have the ability to search for a premises by entering in the Lot Number and Plan Number; both must be entered to return search results. You can enter the plan number with or without the characters at the beginning. For example, you can enter in or RP Enter in the Lot Number and Plan Number and click on Search. 2. If you have more than one search result returned, look for the correct address in the search results using the scroll bar on the right hand side (if needed). Click on the correct address to retrieve the NMI / Premises Details. NEED TO KNOW: You can enter the plan number with or without the characters at the beginning. For example, you can enter in or RP If you enter the plan with the characters this implies an exact search and will only search on RP If you enter the plan without the characters the search results will return any premises containing plan number (form example RP12345, SP12345 etc.). Last updated: 29/11/2017 9

10 NMI / Premises Details Results Reminder: The information that you can view under NMI / Premises Search is limited depending on whether you are the current FRMP of the premises, or whether you are not the current FRMP of the premises. Premises Details Results as at will display the date and time the information is generated from the Energex systems. This information is considered real time information. View Service Orders will take you to the Service Order screen to view information about open and closed Service Orders for this NMI. The Premises Details section provides NMI information and address details. Field Life Support Status NMI Status De en Lodged Re en Appointment Required Description This field indicates whether sensitive load or life support is registered against the NMI. Options will be None, Sensitive Load or Life Support. (Only displayed if the retailer enquiring is the FRMP for the premises in question) This is the current status for this NMI. If the premises has a De en Service Order request lodged for completion. This Service Order will be completed within the obligation timeframes unless a Reen Service Order is received. If this premise is De energised, then this field will indicate if the Re en request requires a Visual Inspection Appointment. The messages that may display include: 5 hour appointment required to complete Re en visual No visual Re en appointment required Last updated: 29/11/

11 Retailer Details Retailer Details lists who the Current and Previous FRMP is and the Responsible From Date for the Current FRMP. (Note: Current FRMP and Responsible From Date will only be displayed if the retailer enquiring is the FRMP for the premises in question.) Micro Embedded Generation Details Solar Inverter kw will display completed installation capacity of Micro Embedded Generation (including Solar). (Note: Solar Inverter kw will only be displayed if the retailer enquiring is the FRMP for the premises in question.) Other Details Field Customer Classification NMI Class Customer Threshold Code (CTC) Current MPB Description Whether the classification is Residential or Business. This is the current NMI Class for this NMI. CTC is a consumption based indicator for the premises. Who is the meter provided for this premises. (Only displayed if the retailer enquiring is the FRMP for the premises in question) Meter Details Click on View Meter Details to display the Meter Number and Network Tariff Code for this premises. (These details are only displayed if the retailer enquiring is the FRMP for the premises in question Last updated: 29/11/

12 Service Order Search What can I see as a Retailer for Service Order Search? Due to Market System rules and privacy, the information that you can view under Service Order Search is limited depending on whether you are the FRMP that initiated the service order for the premises in question, or whether you are not the FRMP that initiated the service order. Can I see Service Order information on a premises if I AM the initiating FRMP AM NOT the initiating FRMP Information displayed Date and time stamp of results (real time) Premises Details NMI Service Order Details Requested Type Requested SubType Initiating Participant Energex Reference Retailer Reference (Service Order Number) Appointment Start Date Obligation End Date Service Order Status Exception Code / Description Service Order Response Note Related Electrical Work Request (EWR) Details Key information taken directly from the submitted EWR Related Network Connection Application (CONNECT) Details Reference Number Form 3 Details View Form 3 Details for the premises Last updated: 29/11/

13 Search for a Service Order To locate the premises, you can search either by: NMI Meter Number Address Lot and Plan Search by NMI The NMI identifies the premises. An Energex NMI will start with QB or 31, and may be entered as 11 characters (includes check digit) or 10 characters (excludes check digit). 1. Enter in the NMI number and click on Search 2. When the address appears in the Address Search Results, you will need to click to select the correct address. NEED TO KNOW: You will receive a pop up box message if you enter a NMI number which is Extinct. You can t view details on an Extinct NMI. Definition: Whenever the connection metering point is removed (supply abolishment has been completed) the NMI is made Extinct. When a new connection metering point is required, a new NMI will be allocated. Last updated: 29/11/

14 Meter Number You have the ability to search for a premises by entering in the meter number for the address. A valid meter number is 6 or 7 numbers, optionally prefixed by a meter source code. 1. Enter in the Meter Number and click on Search 2. If you enter a meter number without the source code, you may receive more than one Address Search Results. Click on the correct address if more than one option has been returned. NEED TO KNOW: If the meter number is less than 6 numbers, you will need to add zeros to the front of the number to complete the format. Last updated: 29/11/

15 Address You can search for an address by entering in as much information as you have on the premises. You can search by street, suburb or postcode and refine the search by adding the street, lot or unit number. ii. There are a number of ways that you can search for the premises in the Enter Street and Suburb/Postcode field. Let s look at the options for searching on the address 26 REDDACLIFF STREET, NEWSTEAD, The more information you enter, the more specific your search results will be. Postcode and Street iv. Type in 4006 Reddacliff which is the postcode and the street name If you can t find your premises by just the postcode and street name (for example, 4006 reddacliff), add in the Street Type abbreviation at the end. NEED TO KNOW: If you can t find your premises by just the postcode and street name (for example, 4006 reddacliff), add in the Street Type abbreviation at the end. For example; 4006 reddacliff st OR 4211 rise cct Examples of Street Type abbreviations include CCT (Circuit), RD (Road), AVE (Avenue), PL (Place). Last updated: 29/11/

16 Street name v. Type in reddacliff which is the name of the street. Street and Suburb vi. Type in reddacliff newstead which is the first four characters of the street name and the first three characters of the suburb. NEED TO KNOW: The more characters of the Street or Suburb that you type into the search area, the more refined your results will be. If you are unsure of the spelling of the street or suburb, type in the Postcode or the first three characters of the street or suburb to help you locate the correct premises. Last updated: 29/11/

17 Select your Street and Suburb/Postcode Click on the correct Street and Suburb from the drop down list. For example, REDDACLIFF ST NEWSTEAD QLD Your selection will then remain in the Street and Suburb/Postcode field and a green tick will appear beside the box to confirm your selection is valid. Once you have selected the correct Street and Suburb, you have the option to either search with or without the Street No., Lot No or Unit No. c. If you don t know the Street No., Lot No. or Unit No. click on Search for Address to continue. This will return all premises located on the Street and Suburb/Postcode selected. For example, all premises located on REDDACLIFF ST NEWSTEAD QLD Remember to scroll up/down to view all your search results Extinct NMIs will appear in your search list, however you unable to select an Extinct NMI. Look for the correct address in the search results using the scroll bar on the right hand side (if needed). Click on the correct address to retrieve the NMI / Premises Details. Last updated: 29/11/

18 d. If you know the Street No., Lot No or Unit No. for the premises, enter this in the fields provided and click on Search for Address. If you have more than one search result returned, look for the correct address in the search results using the scroll bar on the right hand side (if needed). Click on the correct address to retrieve the NMI / Premises Details. Last updated: 29/11/

19 Lot and Plan You have the ability to search for a premises by entering in the Lot Number and Plan Number; both must be entered to return search results. You can enter the plan number with or without the characters at the beginning. For example, you can enter in or RP Enter in the Lot Number and Plan Number and click on Search. 4. If you have more than one search result returned, look for the correct address in the search results using the scroll bar on the right hand side (if needed). Click on the correct address to retrieve the NMI / Premises Details. NEED TO KNOW: You can enter the plan number with or without the characters at the beginning. For example, you can enter in or RP If you enter the plan with the characters this implies an exact search and will only search on RP If you enter the plan without the characters the search results will return any premises containing plan number (form example RP12345, SP12345 etc.). Last updated: 29/11/

20 Service Order Results Reminder: The information that you can view under Service Order Search is limited to whether you are the initiating FRMP of the service order for the premises, or whether you are not the initiating FRMP. Once you select the premises, you will receive a summary page of all Service Orders at a status of Open and any Service Orders at a status of Closed within 180 days (for the NMI selected) Field NMI Received Date/Time Initiating Participant Service Order Number Requested Type SubType Service Order Status View button Description All Service Orders relate to this NMI This is the date and time the Service Order was received by Energex systems. This is the FRMP who has submitted the Service Order. This is not necessarily the Current FRMP for the premises. This is the Retailer Service Order Reference. The Request Type and Sub Type of the Service Order submitted. The current status of the Service Order in Energex s systems. Possible status values are; Request Received, Awaiting Customer Callback, Work Scheduled, Business Rejected, Not Completed, Partially Completed or Completed By clicking on View this will allow you to view the details of that particular Service Order. The information icon provides additional information regarding the Service Order status. Last updated: 29/11/

21 Click on the to view information on the Service Order status. For example: If the Service Order is at a status of Business Rejection Sent, the related event severity, event code and description can be found in the information icon. If the Service Order is at a status of Not Completed or Partially Completed, the exception details description can be found in the information icon. A service order at a status of Completed, Not Completed or Partially Completed may show supplemental information that was provided in the service order response. Last updated: 29/11/

22 Service Order Details Premises Details Results as at will display the date and time the information is generated from the Energex systems. This information is considered real time information. Click on View NMI / Premises Details to view information specifically about this premises. Service Order Details Field Requested Type Requested SubType Initiating Participant Energex Reference Retailer Reference Appointment Start Date Obligation End Date Service Order Status Exception Code Service Order Response Note Description This is the type of service order request submitted. This is the sub type of the service order request submitted. The Retailer who raised the Service Order request with Energex. This is Energex s reference number for the service order in question. This is the Retailer s Service Order reference number. This is the date of the appointment that Energex has set with the customer (if applicable). This is the Obligation End Date mandated for this Service Order type. This is the current status within the Energex system for this Service Order. Refer to the 1.1 Service Order Status table. This field provides additional details related to Not Completed, Partially Completed or Business Rejected Service Orders. Refer to the 1.2 Exception Code / Description table. The content of this field is variable and is not based upon a set list of standard responses. Service Order Response Notes are mandatory if an Exception Code / Description value of Other, Service Provider Cancellation, or Documentation Not Provided is provided, or the Service Order Status is Partially Completed. 1.1 Service Order Status Last updated: 29/11/

23 Last updated: 29/11/

24 1.2 Exception Codes / Descriptions Exception Code / Description will only display on the following Service Order Statuses. Last updated: 29/11/

25 Related Electrical Work Request (EWR) Details If the Service Order is linked to an Electrical Work Request in the Energex system, information will be displayed in the Related Electrical Work Request Details section. If any information is incorrect, the customer will need to contact their electrician to resubmit a new EWR. Related Network Connection Application (CONNECT) Details If there is a Network Connection Application for Embedded Generation (including Solar) the Reference Number will displayed in this section. Form 3 Details If there is a Form 3 against the NMI / premises, the details will be display for your reference in the Form 3 Details section. Last updated: 29/11/

26 Planned Interruptions Search What can I see as a Retailer for Planned Interruptions Search? The Notification Method and Notification Date are recorded in real time and therefore will not be available until the date the notification has been actioned. Visibility will be dependent on whether you are the current Financially Responsible Market Participant (FRMP). In the following example the FRMP has conducted the search: A non FRMP conducting a search on the same premise details as the successful search above would return the following error: If there are no Planned Interruptions scheduled and the current FRMP has conducted the search, the following message will appear: Last updated: 29/11/