Online Banking Platform

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1 The ABCs of our new Online Banking Platform Exciting things are coming to online & mobile banking!

2 New Mobile and Online Banking Make it your own. Manage your money more efficiently with our new, feature-rich experience that will now include: Enhanced login security Personalization Budgeting Savings goals Person-to-person transfers Ask us for details or visit

3 Welcome to your new branch. personal Doing your banking online or on your mobile device means you can easily check account balances while on vacation, make a loan payment from the comfort of your home, or easily transfer money while you re out with your friends. On August 15, 2017 you ll gain access to new and improved features to manage your money, more tools to help reach your savings goals, and added security to keep your information safe and secure. There are important next steps you will need to take before and after we launch the Online Banking Platform, including how to log in for the first time (see page 10). For the most up-to-date information and other helpful resources including tutorials, please visit our website: 3

4 A ton of new features Online Banking Intuitive interface that s easy to navigate. Customization options including the ability to choose a background and assign colors to each of your accounts. New Budgeting tools to help you manage your income, savings and expenses. Create multiple savings goals, set target dates, and monitor your progress. Access your accounts across all devices. 4

5 Mobile Banking Access all of your account information. Take a quick look at your balances using Balance Peek. You can easily check your balance on the go without even logging into the app. Of course, we recommend using your smartphone s security when enabled. Quick login to Mobile Banking with either a four-digit PIN or fingerprint identification (available on eligible smartphones). Get answers to questions about products and services from our Customer Service Representatives through the secure message center. Make money transfers to external accounts. Easily gain access to your estatements. To start enjoying these great new features, both Android and Apple device users will need to update their Mobile Banking app beginning August 15, Apple IOS and Android apps will be deactivated on Monday, August 14, Please delete the outdated app from your device. The new app will be available Tuesday, August 15, On or after August 15, please visit the Apple Store or Google Play to download the free app by logging in and searching for Englewood Bank & Trust.

6 Better services ACCOUNTS View account details, transactions, and balance history for your accounts. BUDGETS Create budgets and categorize your expenses to help you stay on top of your finances. BILL PAY Make or schedule a payment or set up recurring payments. P2P Easily make Person-to-Person payments simply by using the recipient s or phone number. There is no need to exchange confidential information, such as account numbers.

7 Set up goals tied to your savings accounts and easily track your progress. SAVINGS GOALS Access estatements for all of your accounts quickly and securely. E-DOCS TRANSFERS Transfer money between accounts including external ones, set up automatic transfers, or schedule loan payments. ADDITIONAL SERVICES Request a stop payment for an outstanding or lost check. And more! These tools make it easy to manage your finances and personalize your experience. 7

8 Critical next steps Update your contact information Having up-to-date information allows us to better serve you and provide you with the latest information. Please log into the current Online Banking then select Change Contact Information from the down arrow next to your name. Please verify your current address, phone number, and mailing address, and make updates as necessary. Bill Pay users... While the look of Bill Pay will change, all your current payees and scheduled payments will transition over. Before the new Online Banking Platform launches, please make a list of your payees and scheduled payments. Anything currently within Bill Pay, including unused payees, will also transition over. All Bill Pay Users: Bill Pay will not be available to add new bills or to adjust the ones already established to be paid between August 8 and August 15, All bills that you have entered to be paid during that time will be made as requested. ebill customers: If you have established ebills through Online Banking (not ebills established through your biller), please: 1. Remove these ebills within Bill Pay as they will not transition to the new site (your payees and scheduled payments will transition to the new platform). 2. Contact the Biller to request paper invoices to ensure that you do not miss any payments during the transition. 3. Once our new Online Banking is introduced, you may re-establish your ebills. Please plan ahead and preschedule any payments needed. NOTE: All payments that are prescheduled during the down time will be paid including those that are recurring. After the Online Banking Platform launches on August 15, please refer to the list you made with your Bill Pay information and confirm that your payees and scheduled payments transferred over correctly into the new platform.

9 Other financial tracking and budgeting software (including Quicken and Mint) users... If you utilize one of these accounting programs or similar ones such as Mint, you will not be able to access your information during conversion from August 14 through August 15, Direct Connect Users: Direct Connect will be discontinued on August 14, You will be able to download your information using Web Connect beginning August 15, Direct Connect will be replaced by Express Connect which will become available approximately five business days after the conversion. If you utilize other accounting or personal finance manager programs, please note that the URL (web address) is changing. You will be able to copy and bookmark it from your browser while logged into the new online banking system. Money Transfers Transfers to and from external accounts: Your established transfers will transition over to the new online banking system and you will be able to begin using them on August 15, Transfers to (only) external accounts: The new system will only enable transferring to and from external accounts. External transfers to (only) will no longer be available. If you wish to continue making transfers to another account that you do not own, our new P2P (person-to-person) service will provide an excellent and easy-to-use means to accomplish this. You may begin using the P2P service on August 15, If you own an account to which you have been transferring money to (only) through the existing online banking, and you wish to continue making transfers to that account after the transition, you will need to re-establish the External Transfer. Additionally, you will need to verify ownership of the account at the other financial institution as you will then be able to transfer money to and from it. Please make a note of all accounts you would like to transition to the P2P service or to reestablish transfers, at your earliest convenience. Use this as a reference once the new system is available on September 6 to re-establish the transfers or to make the P2P payments. Account Alerts users... The Online Banking Platform uses a new alerts system that provides you with more ways to stay on top of your accounts through and text notifications. Please note that you will need to reset any alerts you currently have after the platform launches. Set up the alerts you prefer with options including those that tell you when a loan payment is due, when you ve exceeded a budget, when a transfer goes through, and when you log in.

10 Logging in first time for the For personal accounts holders, follow the steps below to access the new Online Banking Platform beginning August 15, Step 1: Enter your current username Online Banking login is located on the Englewood Bank & Trust homepage. You will notice that the login screen has changed. For additional security, we have altered the procedure to a tethered login where you first enter your same username (formerly your AccessID) then click the login button. 10

11 Step 2: Enter your temporary password Your temporary password is the last four digits of your social security number* or tax ID number combined with the six digits of your birthdate (mm/dd/yy). For example: SS# , Birth date: March 4, 2005 Password: *If you do not have a social security number, please use the first four letters of your last name combined with the six digits of your birthdate. For example, Last Name: Smith, Birth date: March 4, Password: smit If your last name contains fewer than four letters, please contact us at Business Online Banking Customers: your Access ID/username will remain the same. Master users will be required to reset their password to one of their choosing on or after the upgraded system is introduced on August 15, Sub-users may log in using their username (AcccessID) and the password comprised of the first four digits of the sub-user s last name plus the last four digits of the business Employee Identification Number (EIN). Step 3: Choose a new password Your new password must be at least eight characters in length and contain at least: One lowercase letter One uppercase letter One number

12 Step 4: Choose security questions Step 5: Choose a confidence image This is an image that is personal to you and only you (no one else knows the image you have chosen). This extra measure of security ensures you that you are visiting our official Online Banking Platform and not a fraudulent phishing website. Once you ve selected a confidence image for your account, it, along with your description, will appear every time you enter your username and click Login for the Online Banking Platform. You can choose from our extensive collection of images or upload one of your own, and you can change your image as often as you like.

13 Step 6: Get started with the Online Banking Platform You can finish filling out your profile information, view your accounts and balances, or start customizing your online banking experience. Step 7: Agree to Terms & Conditions In order to access the new system, you ll need to read and accept the disclosure by checking the I Agree box then clicking continue. Then open the PDF to obtain your confirmation code. Please enter the code where indicated to finalize the agreement. You may print this document for your records. 13

14 Special thanks to our customers! If you have any questions, feel free to reach out to one of our Customer Service Representatives by ing us at by calling your local office listed on the back, or by calling We re making it even easier to manage your accounts at home or on the go! *Please do not send any information you consider confidential such as your social security number or account number when communicating with us

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16 Offices 1111 S. McCall Road Englewood, FL Placida Road, #10 Placida, FL Park Avenue Boca Grande, FL S. McCall Road Port Charlotte, FL