SOMETHING BRILLIANT IS ON THE HORIZON. Preview & User Set-Up Guide. Important Dates: Preview & User Set-up: October 9-19 Launch Date: October 22

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1 SOMETHING BRILLIANT IS ON THE HORIZON Important Dates: Preview & User Set-up: October 9-19 Launch Date: October 22 Preview & User Set-Up Guide On October 9 the Preview & User Set-up period of our new and improved Business Online Banking solution will be available for clients. Our new solution will deliver the power and convenience you need to manage your money and your business more quickly, easily, and securely than ever before. The new Business Online Banking will offer all of the same functionality you have been accustomed to while introducing great new features to enhance your digital experience. Some enhancements include: Advanced Reporting New Business Mobile App with Mobile Deposits Customizable Dashboard Comprehensive Administrative Features with Intuitive Interface Flexibility in User Entitlements Business Bill Pay with Enhanced Payment Details and ebills New Alert Capabilities Enhanced Wire Transfer Reporting Ability to Initiate Foreign Currency Wires Online While we are thrilled to offer this new digital banking experience we understand and appreciate the effort that will be required by you, our valued business banking clients. To make this transition as seamless as possible, we have created this Business Online Banking Preview & User Set-up Guide to provide all the you need to get started. Important Member Actions Business Online Banking Preview & User Set-up Period: October 9 - October 19, Online Banking Administrators will receive a new Company ID via on October 9 2. Your User Name will remain the same 3. Your temporary password will be ed to you on October 9 Important Dates October 9-19: Preview & User Set-up Period October 22: Business Online Banking is Live October 22: Commercial Online Banking is no longer used for Transactions

2 Important Dates: Preview & User Set-up: October 9-19 Launch Date: October 22 Preview & User Set-Up Guide... continued WHAT DO COMPANY ADMINISTRATORS NEED TO DO DURING THE PREVIEW PERIOD? Login to the Business Online Banking Preview system using the new Company ID, existing user name (now User ID) and temporary password we ed to you. Admins will need to create entitlements for their users before they can access the system. Familiarize yourself with the various Business Online Banking roles and capabilities of each user: Allow this user to setup templates. (This entitles the user to template setup capabilities for those services and accounts to which the user has been entitled.) Allow this user to approve transactions. (This entitles the user to transmit capabilities for those services to which the user has been entitled.) Grant this user administration privileges. (This allows the user to add, modify, copy and delete users, modify their roles, services and account access, rename accounts, and modify the number of approvers required for requests.) Update all your Business Online Banking users and their account/services entitlements Business Online Banking navigation: Administration/ Company Administration/ Manage Users Verify Company Approval Settings Business Online Banking navigation: Administration/ Company Administration/ Manage Approval Settings Review/Setup Service Dollar Limits ACH Wire Verify ACH and Wire templates converted correctly, as well as the funding and recipient accounts Review Account Numbers and change Account Descriptions, if desired Business Online Banking navigation: Administrative /Company Administration/ Manage Account Information Setup your Business Online Banking with your desired alerts Business Online Banking navigation: Administration/Communications/Manage Alerts Review the detailed Preview & User Guide Checklist WHAT DO OTHER USERS NEED TO DO DURING THE PREVIEW PERIOD? Paragon Bank recommends all users of the new Business Online Banking solution perform the following functions during the preview period: Login with your new credentials Setup your business online banking and your desired alerts Business Online Banking navigation: Administration Tab/ Communications/ Manage Alerts Verify service and account access, and report any discrepancies to your Company Administrator Verify ACH and Wire templates (if applicable to the user) Familiarize themselves with Business Online Banking by navigating through the system

3 HOW DO I LOGIN TO THE NEW BUSINESS ONLINE BANKING SYSTEM? During the two-week Preview and User Set-up Period of Business Online Banking you must take the following NEW LOGIN and ACCESS REQUIREMENT actions to access your accounts after the upgrade: Log into Business Online Banking during the Preview and User Set-Up Period, by taking the following steps: 1. Go to Bank.com and select Business Online Banking --Preview from the dropdown box 2. Enter the new Company ID that was provided to you by on October 9 on the login page 3. Enter your current USER ID (this did not change from Commerical Online) 4. Click Continue until the password page appears 5. Enter your temporary password that was provided to you by on October 9 (For security reasons, your existing password will not be transferred to the new Business Online Banking System. You will be prompted to establish and confirm a new password) 6. Click Sign In the Advanced Authentication Page will appear 7. Click the continue with Security Code on the Advanced Authentication Page. 8. Select the preferred choice of contact (Telephone or Text). You will immediately receive a one-time security code. You will not be required to do this at each login, once your browser is registered. 9. Follow the prompts to enter the one-time security code 10. Log in and follow the prompts to change your password. CHOOSE A NEW PASSWORD ONE-TIME SECURITY CODE AUTHENTICATION Telephone Authentication If you select Telephone Authentication, you will receive an automated phone call that instructs you to enter the onetime security code displayed in the Enter the Security Code dialog box. Click Phone Call Completed to move forward to the Password screen. Password Requirements: Must be at least eight characters in length but no more than 12. Must include a combination of three of the four following types of characters: Upper case letter: A through Z Lower case letter: A through Z Number: 0 through 9 Special After you have successfully logged in to the system, online help is available in the upper right hand corner to assist with navigating the various system features A How Do I link is located on the top left of the screen. This link takes you to a step-by-step guide that is pertinent to the current page that you are on. Text Message Authentication If your mobile phone number is associated with your User ID you can select the Send Text Message button to receive your one time security code. Enter your mobile number in the field provided. Then, the security code will be sent to your mobile phone. Complete the process by entering the One-time 5-digit security code and Click Submit. It is important to choose a strong password Your User ID and Password cannot be the same

4 Preview & User Set-Up Guide... continued WHAT IS THE WELCOME PAGE/DASHBOARD? The Welcome Page is the main interface for setting up your Dashboard view within the Business Online Banking solution. DASHBOARD SET UP The Dashboard setup tool is displayed when you log into Business Online Banking for the first time. The dashboard provides quick and easy access to and is customizable. When accessing Business Online Banking for the first time, you will see the Dashboard setup tool and the Dashboard panels on the Welcome page. The panels provide you about accounts, messages, and alerts. The dashboard panels that are available are determined by the entitlements of the user. Panels include: Balance Snapshot Important Account Balances Recent Transactions Shortcuts Calendar Next Scheduled Payments Payments and Transfers Template Approval You can customize the dashboard panels on the Welcome Page to show the you feel is important. Dashboard Quick Tips You can arrange the panels as you want to by clicking and dragging them to another location on the Welcome Page. To delete a panel, click the down arrow button in the top right corner of the panel window. Then, click Delete in this panel. MANAGING ALERTS You can manage the alerts you receive by clicking the appropriate links on the Received Mail and Alerts pages. You can also manage account related alerts, nonaccount related alerts and custom alerts by clicking the appropriate link. To access the manage alerts page, click Administration > Manage Alerts

5 THE DASHBOARD DURING THE PREVIEW & USER SET-UP PERIOD Tab Will it Appear in Menu? Is Data Available? Can I create/ submit transactions? What happens if I attempt a transaction? Paragon Bank Recommended Activities Additional Information Welcome No N/A N/A Reports N/A Scheduled Requests Internal Transfer Multiple Account Transfer Recurring ACH or Wire Transfers Loan Payments & Advances Transfer & ACH - template No - template No not processed Set up Dashboard Panels Verify accounts loaded to Business Banking Online (Only Admins can view full account numbers) delete template (as delete templates (as Detail Account Information will not be available. Account transaction history will be available on launch date: Service is not available until live date: Scheduled transactions can be added on launch date: Service is not available until launch date: Transactions can be added on live date: Service is not available until launch date: Transactions can be added on live date: Do not send transactions. Re-establish recurring ACH or Wire Transfers on launch date: No loan details or services available until launch day: Do not send transactions. Submit wire transactions on launch date: Upload ACH Do not upload files to Business Online Banking until launch date: Transfer & Payment/Wire Account Services/Stop Payment Check Positive Pay template NO estatements No No No N/A Bill Pay No No No N/A delete templates (as Create your positive pay file import definition(s); Update the routing number in your file definition to on Entitle your users on Entitle your users on Do not send transactions. Submit wire transactions on launch date: Do not send stop payment requests until launch date: Not available for issued checks or exception processing during the Preview Period. Begin submitting issued checks on and making exceptions decisions on 10/23 Not available during the Preview Period. You will be enabled for access on launch date: Not available during the Preview Period. You will be enabled for access on the launch date: