HELICOPTER E-TICKETING SYSTEM USER GUIDE FOR AGENTS

Transcription

1 HELICOPTER E-TICKETING SYSTEM USER GUIDE FOR AGENTS

2 Document Control Preparation Action Name Date Prepared by: Gireesh Gunoury 25 th August 2016 Release Version Date Released Change Notice Pages Affected Remarks th August 2016 Initial version Page 1 of 42

3 Table of Contents 1. HELICOPTER E-TICKETING SYSTEM DESCRIPTION OF THE TAB NAVIGATION ACCESS TO HELICOPTER E-TICKETING SYSTEM FIRST TIME LOG IN CHANGING PASSWORD LOGIN WRONG USERNAME / PASSWORD PASSWORD FORGOTTEN / PASSWORD EXPIRED NORMAL REQUEST FOR HELICOPTER SERVICES REQUEST BEING MADE WITHOUT PUTTING PASSENGER DETAILS REQUEST BEING MADE FOR MORE THAN 4 ADULTS REQUEST BEING MADE FOR A DATE BEFORE THE CURRENT DATE VIEWING THE REQUESTS MADE AND WHETHER THE REQUESTS HAVE BEEN TICKETED VIEWING THE PASSENGER DETAILS OF THE REQUESTS MADE CANCELLING A REQUEST MADE VIEWING SALES REPORT Page 2 of 42

4 1. HELICOPTER E-TICKETING SYSTEM The Helicopter E-Ticketing System replaces the manual Helicopter Reservation & Ticketing functions. The business objectives of the Helicopter E-Ticketing System are to: Provide a better service to Mauritius Helicopter Ltd (MHL) agents and passengers through streamlined processes; Enable 24/7 opportunity for Agents to transact with MHL through a web based platform thus increasing the sales and revenue potential; Become paperless thereby reducing transaction costs including elimination of paper stock. The Helicopter E-Ticketing System comprises of 3 main modules Agent, Helicopter Services and Finance. This User Guide is for the Agent module. The Menus which are accessible are displayed below: Page 3 of 42

5 2. DESCRIPTION OF THE TAB NAVIGATION Start HOME NEW REQUEST VIEW REQUESTS VIEW FARES Displays the different MENUS available. Describes the different services provided by Mauritius Helicopter Ltd The page on which the requests for helicopter services are made. The page on which the requests for helicopter services are viewed. The page on which the fares for helicopter services are displayed. Page 4 of 42

6 3. ACCESS TO HELICOPTER E-TICKETING SYSTEM Step 1: The minimum browser requirement to access the new Helicopter system is Internet Explorer 10 and Chrome Open your Internet Explorer Browser. Type in the address bar and press Enter. Page 5 of 42

7 4. FIRST TIME LOG IN When a user logs in the first time, this is the normal process to receive the password. Step 2: The following screen appears: A. Put your Username ONLY B. Click on Recover Password? Page 6 of 42

8 Step 3: The following screen appears: 1. Put Username 2. Click Send Page 7 of 42

9 Step 4: The following screen appears: A. Click on Continue to Login Page 8 of 42

10 Step 5: The following is received: Dear Sir/Madam, You are receiving this on behalf of Mauritius Helicopter Ltd because you have requested a new password for the helicopter system. Your new password is dy-!;/b V%_G!H We suggest that you login immediately and change your password. Thank you and Best Regards. THIS IS AN AUTO-GENERATED . PLEASE DO NOT REPLY Page 9 of 42

11 Step 6: The following screen appears: A. Put Username B. Put Password (received in please copy/paste same) Page 10 of 42

12 Step 7: The following screen appears. Choose the request you want to make. Page 11 of 42

13 5. CHANGING PASSWORD This section describes the steps to be done to change a password. Step 1: Click on Change Password (on top right-hand corner) Page 12 of 42

14 Step 2: The following screen appears: Put Password (received on ) - (COPY PASTE THE PASSWORD FROM THE ) Put New password (minimum length 7 characters, include one non alpha numeric ( ) Confirm New password Click on Change Page 13 of 42

15 Step 3: The following screen appears: Click on Continue Page 14 of 42

16 Step 4: The following screen appears: Choose the request you want to make. Page 15 of 42

17 6. LOGIN This section describes the steps to be done for a normal Login. Step 1: The following screen appears: A. Put your Username B. Put your Password C. Click on Log In Page 16 of 42

18 Step 2: The following screen appears: Choose the request you want to make. Page 17 of 42

19 7. WRONG USERNAME / PASSWORD If Username / Password is incorrect, the system will prompt same as per snapshot below. After 5 unsuccessful attempts, the account will be locked. The account will automatically unlock after 10 minutes. User will have to put his/her existing Username / Password to login. Page 18 of 42

20 8. PASSWORD FORGOTTEN / PASSWORD EXPIRED Note: Passwords expire automatically after 3 months. This section describes the steps to be done when a password is forgotten / expired. Put your Username and click on Recover Password. Page 19 of 42

21 The following screen appears. Put Username and click on Send . Page 20 of 42

22 The following screen will appear. Proceed as per Step 4 to Step 7 of SCENARIO FOR FIRST TIME LOG IN. Page 21 of 42

23 9. NORMAL REQUEST FOR HELICOPTER SERVICES This section describes the steps to be done for normal requests for helicopter services. The following table displays the MANDATORY fields to be filled in for each service type. TABLE 1 MANDATORY FIELDS TO BE FILLED IN FOR EACH SERVICE TYPE Service Type COMBINED TRANSFER & SIGHTSEEING HELI-GOLF HELI-LOUNGE HELI-LUNCH HELI-WEEK PHOTO/FILMING FLIGHT SIGHT-SEEING EXCEPT FROM AIRPORT SIGHT-SEEING FROM AIRPORT TRANSFER UNDERWATER WATERFALL MANDATORY fields which need to be filled in, for the request to be saved and processed successfully. Flight Date/ Service Type/ From/ To/ Duration/ Arrival Flt No; Arrival Time OR Departure Flt No; Departure Time / Take-Off Time / Passenger Details Flight Date/ Service Type/ From/ To/ Take-Off Time/ Passenger Details Flight Date/ Service Type/ From/ To/ Duration (For the option sight-seeing only) / Take-Off Time/ Arrival Flt No; Arrival Time OR Departure Flt No; Departure Time / Passenger Details Flight Date/ Service Type/ From/ To/ Passenger Details/ Take-Off Time/ Return Take-Off Time Flight Date/ Service Type/ From/ To/ Duration/ Take-Off Time/ Passenger Details Flight Date/ Service Type/ From/ To/ Duration/ Take-Off Time/ Passenger Details Flight Date/ Service Type/ From/ To/ Take-Off Time/ Duration/ Passenger Details Flight Date/ Service Type/ To/ Duration/ Take-Off Time/ Passenger Details Flight Date/ Service Type/ From/ To/ Duration/ Arrival Flt No; Arrival Time OR Departure Flt No; Departure Time / Passenger Details / Take-Off Time Flight Date/ Service Type/ From/ To/ Duration/ Take-Off Time/ Passenger Details Page 22 of 42

24 A. Click on New Request. Page 23 of 42

25 B. The following screen appears. Input all details and click on Save. Page 24 of 42

26 C. When the request is saved successfully, the following screen notification with the unique reference number appears. Page 25 of 42

27 D. When the request is received by Mauritius Helicopter Limited, the user will receive the following notification by . Dear Valued Customer, Thank you for sending your request to Mauritius Helicopter Limited. We acknowledge receipt of your request for the following trip: Service Type: SIGHT-SEEING FROM AIRPORT Date: 20 Oct 2016 From/To: SSR International Airport/SSR International Airport No. of passengers: 4 Your unique reference no. is MK Kindly note that your booking request is being processed and you will be officially notified once the booking is accepted. We thank you, and wish to inform you that we are available for any further information or assistance you may require. Best regards Mauritius Helicopter Limited SSR International Airport. Plaisance. Mauritius. reservation@mauritiushelicopter.com Website T / 6/ 7 ; ; Page 26 of 42

28 E. When the request is put on the waiting list by Mauritius Helicopter Limited, the user will receive the following notification by . Dear Valued Customer, Thank you for sending your request to Mauritius Helicopter Ltd. We acknowledge receipt of your request for the following trip: Service Type: SIGHT-SEEING FROM AIRPORT Date: 28 Oct 2016 From/To: SSR International Airport/SSR International Airport No. of passengers: 1 Your unique reference no. is MK Kindly note that your booking request is on our waiting list and you will be officially notified once the booking is accepted. We thank you, and wish to inform you that we are available for any further information or assistance you may require. Best regards Mauritius Helicopter Ltd SSR International Airport. Plaisance. Mauritius. reservation@mauritiushelicopter.com Website T / 6/ 7 ; ; Page 27 of 42

29 F. When the request is accepted by Mauritius Helicopter Limited, the user will receive the following notification by . Dear Valued Customer, We are pleased to inform you that your request bearing reference no. MK has been accepted. Service Type: SIGHT-SEEING FROM AIRPORT Date: 28 Oct 2016 From/To: SSR International Airport/SSR International Airport No. of passengers: 1 Kindly ensure that you revert to us at least 48 hours before your flight for issuance of e-ticket/s. We thank you, and wish to inform you that we are available for any further information or assistance you may require. Best regards Mauritius Helicopter Ltd SSR International Airport. Plaisance. Mauritius. reservation@mauritiushelicopter.com Website T / 6/ 7 ; ; Page 28 of 42

30 G. When the request is ticketed by MHL Reservation, the user will receive the following notification by together with the e-tickets enclosed. From: Sent: Friday, October 14, :17 AM Subject: E-Ticket for Helicopter Services Dear Valued Customer, Your request with unique reference number MK has been ticketed. Please find attached the e-ticket(s). We thank you, and wish to inform you that we are available for any further information or assistance you may require. Best regards Mauritius Helicopter Ltd SSR International Airport. Plaisance. Mauritius. Website T / 6/ 7 ; ; Page 29 of 42

31 H. When the request is rejected by MHL Reservation, the user will receive the following notification by . Dear Valued Customer, Your request with unique reference number MK has been rejected. We apologize for any inconveniences caused. For more information, please contact Mauritius Helicopter Ltd. Thanks and best regards Mauritius Helicopter Ltd SSR International Airport. Plaisance. Mauritius. Website T / 6/ 7 ; ; Page 30 of 42

32 10. REQUEST BEING MADE WITHOUT PUTTING PASSENGER DETAILS This section describes the scenario for requests made for helicopter services, without putting passenger details. A. The warning Please add Passenger Details appears. Page 31 of 42

33 11. REQUEST BEING MADE FOR MORE THAN 4 ADULTS This section describes the scenario for requests made for helicopter services, for more than 4 adults. A. The warning Maximum Number of passengers is four appears. Page 32 of 42

34 12. REQUEST BEING MADE FOR A DATE BEFORE THE CURRENT DATE This section describes the scenario for requests made for helicopter services, for a date before the current date. A. The warning Flight date cannot be past dated appears. Page 33 of 42

35 13. VIEWING THE REQUESTS MADE AND WHETHER THE REQUESTS HAVE BEEN TICKETED This section describes the scenario to view the requests made and the requests ticketed. A. Click on View Request. Page 34 of 42

36 B. The following screen appears. Fill in the necessary fields anc click on the search icon. The Search Results are generated. Page 35 of 42

37 14. VIEWING THE PASSENGER DETAILS OF THE REQUESTS MADE This section describes the scenario to view the passenger details of the requests made / ticketed. A. To view the passenger details of the individual booking reference, click on the line of the booking reference. The following screen appears. Page 36 of 42

38 15. CANCELLING A REQUEST MADE This section describes the scenario to cancel a request made. A. To cancel a request which is Pending, click on the white cross in the red box (found on the request line). The following screens follow: Page 37 of 42

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41 B. The user will receive the following notification by , as per the screen below: Dear Valued Customer, Your request with unique reference number MK has been cancelled. We apologize for any inconveniences caused. For more information, please contact Mauritius Helicopter Ltd. Thanks and best regards Mauritius Helicopter Ltd SSR International Airport. Plaisance. Mauritius. Website T / 6/ 7 ; ; Page 40 of 42

42 16. VIEWING SALES REPORT A. Click on the menu Sales Report B. Insert the dates for which you want to have the Sales Report C. Click on Generate D. The Sales Report appears. The screens for A, B, C and D above are displayed below: A Page 41 of 42

43 B & C D Page 42 of 42