B2B WEBSITE 2017 USER GUIDE VOYAGES-SNCF.EU

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Doreen Nash
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1 USER GUIDE VOYAGES-SNCF.EU

2 HOMEPAGE - UNCONNECTED 2

3 HOMEPAGE - UNCONNECTED URL address remains the same Login: username & password remain the same Create a new agency account 3

4 CREATE A NEW AGENCY ACCOUNT New agency registration will create a new agent login at same time 4

5 CREATE A NEW AGENCY ACCOUNT 5

6 CREATE A NEW AGENCY ACCOUNT 6

7 CREATE A NEW AGENT ACCOUNT 7

8 MODIFY AN AGENT ACCOUNT 8

9 HOMEPAGE - CONNECTED Access MY ACCOUNT Access MY BOOKINGS Access SAVED SEARCHES Search engine News Promotions 9

10 MY ACCOUNT Edit account details Add photo Access MY ACCOUNT Access MY BOOKINGS Access SAVED SEARCHES Sign out 10

ADMIN LOGIN - MY ACCOUNT Agencies can designate an admin user (Manager Owner Accountant) Agent maintenance View all agents Create new agent login Reset passwords

11 ADMIN LOGIN - MY ACCOUNT Agencies can designate an admin user (Manager Owner Accountant) Agent maintenance View all agents Create new agent login Reset passwords Delete agent login Run reports for all agent bookings Assign alternate agent to bookings Preferences Departure city Add logo to invoice Access MY BOOKINGS & SAVED SEARCHES 11

12 AGENT LOGIN - MY ACCOUNT Add photo Access MY BOOKINGS Access SAVED SEARCHES View only their own bookings Add delivery addresses Preferences Departure city Share booking with agent colleague Add logo to invoice 12

13 MY BOOKINGS Sort by Booking number View Agent Booking date Expiration date Departure date Status Passengers Value Commission Value of booking Status Admin login will see all agent bookings 13

14 MY BOOKINGS - EXPANDED Click anywhere on a booking line to expand the choices Functionalities View booking Send to client Assign to a colleague Rename booking Request refund 14

15 MY SAVED SEARCHES Quick access Return to launch and complete booking 15

16 HOMEPAGE Access MY ACCOUNT Access MY BOOKINGS Access SAVED SEARCHES Search engine News Promotions 16

17 SEARCH ENGINE 17

18 RESULTS PAGE Edit or save search Display of different classes and up to 12 fares per train No flex Semi-flex Flex Functionalities More filters Fare details Fare Comparator Quick Quote Estimator 18

19 MORE FILTERS Filters available Price Duration Carriers (depending on the OD) Flexibility 19

20 FARE DETAILS 20

21 FARE COMPARATOR Click on heart icon to add fare to compare Maximum 3 fares View in one screen Journey Duration Delivery method Connection Fare name Sales & aftersales conditions Proceed to add fare to shopping cart Export in PDF 21

22 FARE COMPARATOR Proceed to add fare to shopping cart Export in PDF to send to the client for decision making View in one screen Journey Duration Delivery method Connection / Changes Fare name Scroll down for Sales & aftersales conditions 22

23 FARE COMPARATOR View in one screen Journey Duration Delivery method Connection Fare name Sales & aftersales conditions Show Onboard Services 23

24 QUICK QUOTE ESTIMATE 24

25 QUICK QUOTE ESTIMATE 25

26 PASSENGER INFORMATION Once ticket(s) selected Saved passengers Title First name Last name Loyalty programme Card number Birth date 26

27 SEATING PREFERENCES 27

28 SEATING PREFERENCES 28

29 SHOPPING BASKET Booking Number Name booking Expand booked product Cost summary Save basket Hold Booking (Only screen to Hold Booking) Empty Cart (Only screen to Empty Cart) 29

30 COST SUMMARY Delivery fee Processing fees Hide or view commission Net price Save basket to continue shopping Hold Booking (Only screen to Hold Booking) Empty Cart (Only screen to Empty Cart) Checkout 30

TICKETING OPTIONS Depending on the OD Print

31 TICKETING OPTIONS Depending on the OD Home the station Postal delivery 31

32 BASKET SUMMARY Delivery fee Processing fees Hide or view commission Net price Proceed to payment 32

33 PAYMENT Expand booked products Cost summary for client view Delivery fee Processing fees Hide or view commission Net price Proceed to payment 33

34 PAYMENT 34

35 CONFIRMATION PAGE 35

To book Train Tickets live online UK/Europe/Eurostar

To book Train Tickets live online UK/Europe/Eurostar 1. Go to the Agent Portal at www.agent.internationalrail.com.au 2. Click on Rail Tickets & Passes 3. Login using your International Rail Username and