Deluxe Provent Customer Notifications

Transcription

1 Deluxe Provent Customer s

2 Product Information The table below summarizes the product features, and what each feature means. Delivery methods fall into three categories: Customer s Registered ), Website (deluxeprovent.ezshield.com) and Phone ( ). Product Name Feature Name 1. Identity Restoration Pro Education and Preventative Measures Secure Online Vault One-Time Black Market Scan Certified Resolution Specialist 2. Family Restoration Pro IDR Pro extended to Family members 3. Internet Monitoring Daily monitoring of the known black market websites 4. Credit Monitoring Monitoring Changes within the Credit Bureaus (s) 1 or 3 bureaus monitoring available 5. Quarterly Credit Score Trans Union Credit Score Delivered Quarterly USPS Change of Address Monitoring Court Records Monitoring 6. Public Records Sex Offender Registry monitoring Monitoring: Payday Loans Monitoring Name and Address Monitoring s for Deluxe Provent Enrollees The following tables summarize the communications sent to Deluxe Provent enrollees. There may be an occasional business need to send additional types of notifications in order to keep customers informed regarding changes to their services. Deluxe Provent and EZShield will make every attempt to limit such notifications and to keep Financial Institutions informed regarding these additions. : s that are part of the service a user cannot choose to opt out. Promotional: s that are an extra benefit to the service. A user can choose to opt out. Enrolled Only: The customer has been enrolled in the service, but does not have an online account. Activated: The customer is enrolled, and has also created an online account. Friendly From: Deluxe Provent (powered by EZShield) / From: info@secure.ezshield.com

3 Activation s Enrolled Only Name Type Description of Content Initial Welcome Introduces Deluxe Provent to subscriber with a call to action to access their new protection Activation Reminders (1-3) Promotional Introduces services to subscriber with a call to action to access the online portion of their new protection. Triggered By EZShield s processing of new enrollment, as received from Deluxe EZShield s processing of new enrollment, as received on partner data file. Current Timing/ Frequency Sent once after EZShield s processing of customer s enrollment. Sent once after EZShield s processing of customer s enrollment. 4 s in total, send 7 days apart. s cease once customer activates

4 Initial Welcome Activation Reminder s 1-3

5 Engagement s Enrolled Only Activated Name Monthly Activity Report Breach and Fraud News Monthly Fraud Summary Newsletter Type Promotional Promotional Promotional Description of Content Provides a monthly article about identity theft and a summary of customer s account status. When a national breach event occurs, we notify all users details of what was breached, how it happened, what personal information was exposed and details of what a user should do. Provides a monthly summary of breaches and Scams for the month. Triggered By Monthly cadence, driven by EZShield. A national breach occurs that exposes personal information that could put users at risk for fraud or identity theft. Monthly cadence, driven by EZShield. Current Timing/ Frequency By the 15 th of each month. Sent when a breach affects millions on a national level. The end of each month

6 Monthly Activity Reports Breach & Fraud News Monthly Fraud Summary Newsletter

7 Service Delivery s Activated Name Online Account Creation Confirmation Baseline Report Monitoring Report Review Monitoring Alert Internet Monitoring Threat Credit Score Update Type Description of Content Triggered By Current Timing/ Frequency This confirms the A user s Sent only once, after new account, gives the successful online account is initially user a Fraud account creation. created. Protection ID Card and basic account details for future reference. For users with Identity Restoration, a one-time scan of the black market is included. The user starts the scan process in their online account. When the scan is ready, this is sent to let them know the scan results are available to view. Provides and identitymonitoring report Provides an identitymonitoring alert Notifies users information associated with their identity was found. Notifies users, who subscribe to Quarterly Credit Score. Completion of the one-time scan included with Identity Restoration Activity associated with the subscriber s identity. Activity associated with the subscriber s identity. Activity associated with the subscriber s identity. A subscription to Quarterly Credit Score service. Sent only once, after on-time scan is complete and ready to review. Within 24 hours of identified activity. Within 24 hours of identified activity. Within 24 hours of identified activity. Every 90 days after purchase of quarterly Credit Score.

8 Online Account Creation Baseline Report Monitoring Report Review

9 Monitoring Alert Internet Monitoring Threat Credit Score Update

10 Expiring Services/Cancellations Enrolled & Activated Name Expiring Services Type Description of Content Triggered By Current Timing/ Frequency Warns that an expired The end of a days and 7 days services is about to be day grace period before suspension of suspended, unless following the end service. renewed. of a trial period or subscription renewal period. Activated Cancellation Notifies users when their services have been cancelled. Gives the opportunity to purchase them again. Upon cancellation by the Financial Institution Within 24 hours of receiving a cancellation Expiring Services Cancellation