Your Trusted Partner. QSL Direct User Guide. Your guide to using QSL s online grower portal

Transcription

1 Your Trusted Partner QSL Direct User Guide Your guide to using QSL s online grower portal

2 CONTENTS Disclaimer 4 Welcome to QSL Direct 5 Getting started 6 Activating your account 6 Logging on 8 The Home Page 12 The Home Page Key elements 12 Your Profile 14 Your profile and its key functions 14 Changing your password 16 Changing your address 19 Changing your mobile phone number 21 GPA details 24 Your GEI Sugar Tonnage 27 The Tonnage Declaration Page 27 The Orders Page 30 The Payments Page 32 Nominating tonnes to a pool or pricing product 33 What is a nomination? 33 Editing or cancelling nominations 37 Pricing orders 38 What is an order? 38 Creating an order 38 Forward-season orders vs in-season orders 40 Placing an order for a forward-season grower-managed pricing product 41 Placing an order for an in-season grower-managed pricing product 44 Editting or cancelling a pricing order 46 Monitoring your orders 48 Payments 49 Signing Out 50 Frequently Asked Questions 51 3 QSL Direct User Guide Current as of 21 May 2017.

3 AN IMPORTANT NOTE This User Guide contains information of a summary nature about the QSL Direct portal and the operation of key aspects of QSL s pools and pricing products. As this information is a high-level summary, it does not purport to be comprehensive or complete. QSL does not make any representation or warranty as to the accuracy, completeness, currency or reliability of the information contained herein. This User Guide should not be taken to include representations as to future matters, and nothing contained in this User Guide should be relied upon as a representation as to future matters. This information does not constitute financial, investment or product advice, a risk management strategy, a recommendation to invest in any of the pools described herein, or an offer or invitation or recommendation with respect to any of the pools. You should read the Pricing Pool Terms available on QSL s website and seek your own financial advice before making any decisions in relation to the pricing pool terms and selecting pools. The information herein remains subject to change without notice. QSL is not under any obligation to correct or update this information. If you would like further details in relation to the information contained in this User Guide, please contact QSL on (07) QSL takes your privacy very seriously. Any personal information you provide to us will be handled in accordance with our Privacy Statement, available on QSL s website ( QSL Direct User Guide Current as of 21 May

4 WELCOME TO QSL DIRECT From the 2017 Season, Wilmar Sugar Growers must deal directly with QSL in order to access QSL s marketing and pricing services for their Grower s Economic Interest in sugar (GEI Sugar). QSL Direct is an online grower portal that has been designed to enable this, and allows Wilmar Sugar Growers who have chosen QSL as a GEI Sugar Marketer and who have a Grower Pricing Agreement (GPA) in place with QSL to: Monitor their QSL GEI Sugar tonnage and allocations Nominate GEI Sugar tonnes to QSL-Managed Pools and Grower-Managed Pricing Products Place, cancel, edit and monitor orders for Grower-Managed Pricing Products Receive QSL payment statements Access GPA information Access sugar market information and the latest QSL news ELIGIBLE GROWERS QSL Direct is only available to Wilmar Sugar Growers who have a GPA in place with QSL and who have elected QSL as a Marketer of their GEI Sugar within their Cane Supply Agreement (CSA). For details of this process, please visit com.au or call the QSL Direct Helpline on Once the necessary paperwork is in place, eligible Growers will receive an from QSL with directions on how to access QSL Direct for the first time. See page 6 for details. Please note that a valid address and internet access is necessary to access QSL Direct. If these resources are not available for your business, please contact your local QSL Grower Services Team representative, as listed at the end of this section. INFORMATION AND ASSISTANCE The QSL Direct online portal can be found at Growers who need assistance accessing or navigating through QSL Direct can: Call the QSL Direct Helpline on questions to qsldirect@qsl.com.au Click on the Help & Support Section within QSL Direct for the answer to common questions Attend a QSL Direct group training session in your local area (contact your local QSL Grower Services Team representative for details) Meet with a local QSL Grower Services Team representative for one-on-one help. Their contact details and office locations are: QSL REGIONAL OFFICES AND REPRESENTATIVES MILLING DISTRICT OFFICE LOCATION LOCAL QSL REPRESENTATIVE Herbert River Burdekin Proserpine Plane Creek 11 Lannercost Street Ingham Qld 4850 Young Street Ayr Qld Main Street Proserpine Qld Broad Street Sarina Qld 4737 Grower Relationship Officer Jonathan Pavetto P: E: jonathan.pavetto@qsl.com.au Grower Relationship Officer Rebecca Love P: E: rebecca.love@qsl.com.au Grower Relationship Manager Carla Keith P: E: carla.keith@qsl.com.au Grower Relationship Manager Cathy Kelly P: E: cathy.kelly@qsl.com.au Grower Relationship Officer Emma Sammon P: E: emma.sammon@qsl.com.au Grower Relationship Officer Kathy Zanco P: E: kathy.zanco@qsl.com.au 5 QSL Direct User Guide Current as of 21 May 2017.

5 GETTING STARTED ACTIVATING YOUR ACCOUNT After you have elected QSL as your GEI Sugar Marketer within your CSA and your GPA has been processed and activated by QSL, you will receive a confirmation from the QSL Direct team with instructions on how to access QSL Direct for the first time. This will include your QSL Direct username, as well as a link to establish your new account within QSL Direct. Click on the link within this to open the following page: 1 1. Click on the Register button to redeem your invitation code and enter QSL Direct. QSL Direct User Guide Current as of 21 May

6 You ll be taken to a new page, pictured above, where you will be prompted to set your password. This password will be used each time you want to log in to your QSL Direct account and must be a minimum of eight characters and contain at least one number, one uppercase letter and one lowercase letter. Once you have entered your username and password, click on the Register button. You can access QSL Direct in the future by typing the following address into your internet browser (e.g. Internet Explorer, Chrome): To help speed up future access, we recommend you save this page as a favourite within your browser. If you encounter trouble at any stage during this process, help is available by using the following links found on the bottom of every QSL Direct page: 3. Help and Support provides information on key aspects of QSL Direct, including common tasks and frequently asked questions. 4. Contact Us allows you to contact the QSL Direct team. If you are viewing the page on your phone, clicking on the phone number listed will automatically dial the QSL Direct Helpline ( ). Clicking on the address will open a new form so you can your query to the QSL Direct team. 7 QSL Direct User Guide Current as of 21 May 2017.

7 LOGGING ON 1. To access your QSL Direct account, open your internet browser and go to the QSL Direct Log-in Page: pictured below: Type your username into the Username field. Your username was sent to you in your welcome from QSL Direct. 3. Type your password into the Password field. 4. Click on the Sign In button to progress to the Send Security Code Page, illustrated below: 5 5. To keep both the portal and your data secure, the QSL Direct log-in process requires you to enter not only a password but also a security code which is sent to either your mobile phone or address. This code is generated each time you submit your log-in and password information into the log-in screen. To select the way you prefer to receive this code, choose Mobile Phone or by clicking in the Two-Factor Authentication Method field, and then click on the Send button. This will prompt a security code to be issued via the method you have selected, and will open the Enter Security Code Page. Please note: If you are logging on to your account for the first time, you will not have the choice of for your Two-Factor Authentication Method. Your security code must be sent to a mobile number. QSL Direct User Guide Current as of 21 May

8 Type the 6-digit security code you should have received an SMS to your mobile phone into the Code field. 7. Click on the Verify button. After you have successfully completed this process, the QSL Direct Home Page will be displayed. If you do not receive a security code via your mobile phone or within a few minutes, please call the QSL Direct Helpline for assistance on FORGOTTEN PASSWORD Forgotten your password? Just follow these simple steps. 1. Open your internet browser and go to the QSL Direct Login Page: pictured below: 2 2. Click on the Forgot Your Password? button. This will open the Forgot Your Password Page. 9 QSL Direct User Guide Current as of 21 May 2017.

9 Type your address into the field. 4. Click on the Send button. The following page will open: 5 5. An will now be sent to your address. If you have not received it within 30 minutes, check your Spam or Junk folder. 6. Check your inbox and open the following from QSL Direct: Click on the Reset Password link in your from QSL Direct. 8. Alternatively, you can also copy and paste the full page address (the longer link of blue, underlined text) into your internet browser. QSL Direct User Guide Current as of 21 May

10 9. You will be taken to the following QSL Direct Reset Password Page: Type a new password of your choice into both the New Password and Confirm New Password fields. Please note that this password must be a minimum of eight characters and contain at least one number, one uppercase letter and one lowercase letter. 11. Click on the Reset button. If your password does not comply with the password requirements outlined above or has been used previously, the following error message will be displayed. Please try again with a different new password. 12. When you have successfully reset your password, you will be presented with the following Reset Password confirmation screen: Click on the Sign In button to access the QSL Direct Log-in Page. NEED MORE HELP? For further assistance please call the QSL Direct Helpline on or qsldirect@qsl.com.au. 11 QSL Direct User Guide Current as of 21 May 2017.

11 THE HOME PAGE THE HOME PAGE KEY ELEMENTS Once you ve successfully logged onto your QSL Direct account, you ll be taken to the Home Page. The key elements of this page are as follows: The top menu bar: This feature can be found at the top of every page within the QSL Direct portal and includes links to key pages. 2. The Home Page link: Clicking on the Home symbol in the top menu bar from anywhere within QSL Direct will return you to the Home Page. 3. Your ABNs: This is the link to the ABNs associated with your QSL Direct account. By clicking here you will open a drop-down list where you can choose from any of your ABNs registered for QSL Marketing Choice. If you have access to only one ABN this will appear here without the drop-down arrow beside it. 4. Select Season: By clicking on Select Season, you will open a drop-down list where you can choose any of the seasons where you have nominated QSL as your GEI Sugar Marketer for the chosen ABN. 5. Your Profile: The Profile Page allows you to update your contact details as well as change your password. Please refer to the Your Profile section on page 14 for details. 6. Profile Overview: This section shows the ABN you are currently viewing, as well as the access you have for this ABN (i.e. Pricing Manager or Authorised Viewer). 7. Quick Create Order buttons: Clicking on any of these Quick Create Order buttons starts the nomination or pricing order process for the Season selected. For example, clicking on the Order for 2017 button will display an order form for the 2017 Season for the ABN displayed in your Profile Overview and the top menu bar. QSL Direct User Guide Current as of 21 May

12 8. Select Season buttons: Clicking on any of these buttons will take you to an overview for the associated Season. For example, clicking on the Season 2017 button will take you to the Tonnage Declaration Page for the 2017 Season associated with the current ABN you have selected in the top menu bar. Remember, you can change the ABN selected at any time by selecting a new ABN from the drop-down list in the top menu bar (see step 3 for details). 9. Daily Indicative Pricing tab: Click on this tab to display the most recent indicative pricing table for the ICE 11 raw sugar market Orders Filled - Last 30 Days tab: Click on this tab to display the orders that have been filled for the selected ABN within the last 30 days. To view the orders associated with any of your ABNs, just open the drop-down list of your ABNs in the top menu bar (see step 3 for details). 11. News tab: Click on this tab to read the latest market news from QSL, as illustrated below: NEED HELP? For further assistance please call the QSL Direct Helpline on or qsldirect@qsl.com.au. 13 QSL Direct User Guide Current as of 21 May 2017.

13 YOUR PROFILE YOUR PROFILE AND ITS KEY FUNCTIONS Your QSL Direct Profile lists key information associated with your account. It can be accessed via the top menu bar on any page. 1. From the QSL Direct Home Page, click on your name in the top menu bar. This will open a drop-down list Select Profile from the drop-down list to open your Profile Page. QSL Direct User Guide Current as of 21 May

14 The Profile Page displays your account information, including Mobile and Business Phone numbers and your address. 4. You can update the First Name, Last Name and Business Phone fields by deleting the existing information in any of these fields and typing in the required new information. 5. This page also has a section where you can choose how you prefer to be contacted by the QSL Direct team. These preferences can be set by clicking on the box beside the choices of , Fax, Phone and Mail to select or deselect the listed options. Please note that you can choose more than 1 option. 6. Click on the Update button to submit any changes made to the fields outlined above. 7. To change your password, and/or mobile phone details you must click on the relevant button on the left side of the page. 15 QSL Direct User Guide Current as of 21 May 2017.

15 CHANGING YOUR PASSWORD You can change your password when you are logged into the QSL Direct Portal. 1. When starting on the Home Page, click on your name in the top menu bar to access your Profile drop-down list Select Profile. This will open your Profile Page, as displayed below: 3 QSL Direct User Guide Current as of 21 May

16 3. Click on the Change Password button on the left of the page. This will open the Change Password Page, as displayed below: The Username field will contain your username without you having to enter it. 5. Type your existing password into the Old Password field. 6. Type your new password into the New Password field. Please note that your new password must be a minimum of 8 characters long and contain at least one number, one uppercase letter and one lowercase letter. Your new password cannot be the same as a previous password. 7. Confirm your new password by typing your new password into the Confirm Password field. 8. Click on the Change Password button to submit your changes. 17 QSL Direct User Guide Current as of 21 May 2017.

17 9. The following confirmation screen is then displayed to advise your password has been changed successfully: 9 QSL Direct User Guide Current as of 21 May

18 CHANGING YOUR ADDRESS You can change your address when you are logged into QSL Direct. 1. When starting on the Home Page, click on your name in the top menu bar to access your Profile drop-down list Select Profile from the drop-down list. This will open your Profile Page, as displayed below: 3 3. Click on the Change button on the left of the page. This will open the following Change Page: 19 QSL Direct User Guide Current as of 21 May 2017.

19 Type your new address into the field. 5. Click on the Change and Confirm button. If you have been successful, the Confirm screen will be displayed, as illustrated below, with the following messages: a. Your has been changed successfully. b. Check your for confirmation instructions. a b QSL Direct User Guide Current as of 21 May

20 6. Please check the inbox of your updated address for an from QSL Direct with instructions on how to confirm the address change you have just made. It will look like the following: 7 7. As requested in the , please click on the Confirm address link or copy and paste the longer link into your web browser in order to complete the address change process. 8. Once your confirmation is complete, you ll receive the following confirmation screen within QSL Direct: CHANGING YOUR MOBILE PHONE NUMBER You can change your mobile phone number when you are logged into QSL Direct. 1. When starting on the Home Page, click on your name in the top menu bar to access your Profile drop-down list Select Profile. This will open your Profile Page. 21 QSL Direct User Guide Current as of 21 May 2017.

21 3 3. Click on the Change Mobile Phone button on the left side of the page. This will open the following Change Mobile Phone Page: QSL Direct User Guide Current as of 21 May

22 Type your new mobile phone number into the Mobile Phone field. 5. Click on the Change and Confirm Number button. This will prompt a text message with a security code to be sent from QSL Direct to your new mobile phone number (pictured inset below) and open the following screen in QSL Direct: Type the security code you received in the text message into the Code field. 7. Click on the Verify button to confirm. 23 QSL Direct User Guide Current as of 21 May 2017.

23 8. When your new mobile phone number has been processed, the following success message will appear on your QSL Direct screen: 8 GPA DETAILS There are two types of access available to users of QSL Direct: Pricing Manager Authorised Viewer If you have Pricing Manager access you can review and edit some Grower Pricing Agreement (GPA) details associated with your QSL Direct account. Authorised Viewers cannot access the GPA Details Page. To access your GPA Details, follow the instructions below: When starting on the Home Page, click on your name in the top menu bar to access your Profile drop-down list. 2. Select GPA Details. This will open the following page: QSL Direct User Guide Current as of 21 May

24 Key fields on this page are: 1. Contact Details: This section lists the address, Business Phone number and Mobile Phone number associated with your GPA. Pricing Managers can edit any of this information by deleting the information to be changed and typing the new details into the relevant fields. 2. Address Details: This section lists the primary address associated with this GPA. This information cannot be amended in QSL Direct. To change the address associated with your GPA, please contact QSL on Advances Program: This section allows Pricing Managers to select an accelerated Advances Program if they have nominated tonnage to the Fixed Price Forward Contract and/or the Target Price Contract. To enter your selection for these products, click on the magnifying glass symbol beside this field to open the drop-down menu and then click on STD to select the Standard Advances schedule or ACC to select the Accelerated Advances schedule. Details of both Advances schedules are available at Note that if you select the Accelerated Advances schedule this will apply to all pools which are eligible for Accelerated Advances to which you have nominated tonnage. 25 QSL Direct User Guide Current as of 21 May 2017.

25 4. Authorised Viewers: This section lists the Authorised Viewers who can access this QSL Direct account. 5. Removing Authorised Viewers: Pricing Managers can remove an Authorised Viewer from their QSL Direct account by clicking on the down arrow beside the Authorised Viewer s details and selecting Remove Authorised User in the dropdown menu that appears. 6. To submit any changes made to the information on this page, click on the Update button. NEED MORE HELP? For further assistance please call the QSL Direct Helpline on or qsldirect@qsl.com.au. QSL Direct User Guide Current as of 21 May

26 YOUR GEI SUGAR TONNAGE THE TONNAGE DECLARATION PAGE The Tonnage Declaration Page is a read-only page that provides you with up-to-date information about your available tonnage, pool nominations and orders for the selected ABN and Season. To view this page, you must first select the ABN and Season you wish to see. ABN 1. From the Home Page, if you have access to multiple ABNs registered with QSL Direct, you can review these and select the desired ABN by clicking on your ABN in the top menu bar. If you only have access to one ABN, this will appear here without a drop-down arrow beside it. SEASON 2. If you have nominated QSL as your GEI Sugar Marketer for multiple seasons, you can change the Season you wish to view at any time by clicking on Select Season in the top menu bar. This will open a drop-down list where you can click on the Season you wish to see Alternatively, instead of choosing the Season from the top menu bar, you can quickly access the Tonnage Declaration Page for a Season by clicking on the relevant Select Season button on the left of the Home Page. Only the Seasons where you have nominated QSL as a GEI Sugar Marketer for this ABN will be displayed. 4. Either of these actions outlined in steps 2 & 3 above will take you to the Tonnage Declaration Page for the chosen ABN and Season. 27 QSL Direct User Guide Current as of 21 May 2017.

27 KEY ELEMENTS 1. The Tonnage Declaration Page displays the GEI tonnage information, pool and pricing nominations, and order information for the ABN and Season displayed in the top menu bar. You can change these at any time by clicking on these and making a new selection in their associated drop-down lists Key elements of the Tonnage Declaration Page are: 2. More Information Symbol: Clicking on this i symbol when it s found beside a term used anywhere within QSL Direct will open a small pop-up window with additional information about that term. 3. Estimated GEI Sugar (Tonnes Actual): This is the Sugar Tonnes Actual nominated to QSL via your GEI Marketer Nomination within your CSA. The Tonnes IPS generated by your Nominated Cane Tonnes and Average CCS are converted to Tonnes Actual by dividing by an IPS conversion factor of Mandatory Harvest Pool: At least 35% of your Estimated Tonnes are automatically allocated to the QSL Harvest Pool. For future seasons this Mandatory Harvest Pool amount is also used to reflect the applicable Commitment Limits, restricting how much you can use towards Grower-Managed pricing in future seasons. For further information regarding Commitments Limits, please refer to the QSL Common Pool Terms at 5. Mandatory US Quota: QSL automatically allocates up to 5% of your Estimated GEI Sugar Tonnes to the US Quota Pool, traditionally the highest-paying pool due to the quota system in place for access to the US market. QSL Direct User Guide Current as of 21 May

28 6. Available Tonnes: This is the Total Sugar Tonnes Actual available to be allocated to QSL-Managed Pools or Grower- Managed Pricing Products at your discretion. 7. QSL-Managed Pools: This lists the QSL-Managed Pools you have nominated to participate in for the Season and the Committed Tonnage you have assigned to each pool. 8. Grower-Managed Pools: This lists the Grower-Managed Pricing Products you have nominated to use for the Season, and the Committed Tonnage you have assigned to each product. 9. Filled Orders: This is the sum total of all pricing orders that have been achieved and filled for this Grower-Managed Pricing Product for the selected Season. 10. Open Orders: This is a sum total of all the open pricing orders in place for this Grower-Managed Pricing Product for the selected Season. 11. Tonnes Unpriced: This is the sum total of tonnage nominations made to this Grower-Managed Product for the selected Season which are yet to be priced via a Pricing Order. 12. Undeclared Tonnes (Optional Harvest Pool): This is the Remaining Available Tonnes which have not been nominated to either a QSL-Managed Pool or Grower-Managed Pricing Product for the Season illustrated. Any Undeclared Tonnage at the Pricing Declaration Date will be added to your Harvest Pool tonnage for the Season. 13. The Pie Chart View: This is a diagrammatic representation of the information detailed above. By moving the cursor over the pie chart, you can view the percentage break-up and tonnage details of the different chart elements. NEED MORE HELP? For further assistance please call the QSL Direct Helpline on or qsldirect@qsl.com.au. 29 QSL Direct User Guide Current as of 21 May 2017.

29 THE ORDERS PAGE The Orders Page lists your nominations and pricing orders for each ABN and Season you have chosen to market with QSL. This page can be accessed in two ways: ABN 1. From the Home Page, if you have access to multiple ABNs registered with QSL Direct, you can review these and select the desired ABN by clicking on your ABN in the top menu bar. This will open a drop-down list where you can click on the ABN you wish to use. If you only have access to one ABN, this will appear here without a drop-down arrow next to it. SEASON 2. If you have nominated QSL as your GEI Sugar Marketer for multiple seasons, you can change the Season you wish to view at any time by clicking on Select Season in the top menu bar. This will open a drop-down list where you can click on the Season you wish to see. 3. Alternatively, to choose the Season you can also click on the relevant Select Season button on the left of the page. Either of the methods outlined above in steps 2 & 3 will open the Tonnage Declaration Page for the ABN and Season selected, as shown below: 4 4. Click on the Orders tab to open the Orders Page for the ABN and Season selected. QSL Direct User Guide Current as of 21 May

30 Key elements of the Orders Page are: 1. The ABN and Season chosen are displayed in the top menu bar and can be changed by clicking on ABN or Season to open the relevant drop-down list and select the required ABN or Season. 2. Create New Order button: If you are the Pricing Manager for the account, you can click on the Create New Order button to open the New Order page. See page 38 for instructions on how to submit a new order. 3. Open Orders Nomination: This section reflects your current tonnage nominations made to the available QSL-Managed Pools and Grower-Managed Pricing Products. 4. Open Orders Pricing: This section details any Grower-Managed pricing orders you have submitted that are yet to be achieved (filled). 5. Filled Orders: This section details the Grower-Managed Pricing orders which have been successfully achieved (filled). 6. Cancelled Orders: This section details any Grower-Managed Pricing orders that you have previously cancelled. 7. Expander Arrow: This button gives you the ability to view the details of a nomination or order and, where these can be changed, the ability to edit or cancel a nomination or order. NEED MORE HELP? For further assistance please call the QSL Direct Helpline on or qsldirect@qsl.com.au. 31 QSL Direct User Guide Current as of 21 May 2017.

31 THE PAYMENTS PAGE The Payments Page details payments made by QSL for sugar marketing and pricing activities associated with the ABN and Season selected. This page can be accessed in two ways From the Home Page, if you have access to multiple ABNs registered with QSL Direct, you can review these and select the desired ABN by clicking on your ABN in the top menu bar. This will open a drop-down list where you can select the ABN you wish to use. If you only have access to one ABN, this will appear here without a drop-down arrow next to it. 2. If you have nominated QSL as your GEI Sugar Marketer for multiple seasons, you can change the Season you wish to view at any time by clicking on Select Season in the top menu bar. This will open a drop-down list where you can select the Season you wish to see. 3. Alternatively, you can choose the Season by clicking on the relevant Select Season button on the left of the page. Either of the methods outlined above in steps 2 & 3 will open the Tonnage Declaration Page for the ABN and Season selected You can then click on the Payments tab to open the Payments Page for the ABN and Season selected. Please Note: The Payments Page is currently being finalised. Details will be released shortly. QSL Direct User Guide Current as of 21 May

32 NOMINATING TONNES TO A POOL OR PRICING PRODUCT WHAT IS A NOMINATION? While Growers who choose QSL as their GEI Sugar Marketer must make a mandatory allocation to the QSL Harvest Pool and US Quota pool for each participating Season, they can choose to allocate the remainder of their GEI Sugar tonnage across the range of QSL-Managed Pools and Grower-Managed Pricing Products in any combination they choose. These tonnage allocations are known as nominations and can only be made by the Pricing Manager. Pricing Managers can make nominations prior to the Pricing Declaration Date for each Season by using the Orders Page within QSL Direct. The Orders Page can be accessed in the following two ways. Before making a nomination to any QSL product, Growers should read the Common Terms and Pricing Pool Terms available at VIA THE QUICK CREATE ORDER BUTTONS 1. On the Home page, select the ABN you wish to place a nomination for by clicking on your ABN in the top menu bar and selecting the required ABN from the drop-down list that appears. 2. Using the Quick Create Order buttons on the left of the page, click on the Season you d like to place an order for. This will open the Orders Page for the Season and ABN selected QSL Direct User Guide Current as of 21 May 2017.

33 VIA THE ORDERS TAB 3. Alternatively, you can also access the Orders Page from the Declaration Page for the Season in question. After selecting your ABN (as described in Step 1), just click on the Select Season button for the Season you wish to view. This will open the Tonnage Declaration Page for this Season, as displayed below: 4 4. Click on the Orders tab. This will open the Orders Page for the required ABN and Season, as illustrated below: 5 QSL Direct User Guide Current as of 21 May

34 5. Once you have navigated to the Orders Page for the required Season by either of the two methods outlined in steps 1-4, click on the Create New Order button. This will open the New Order page, illustrated below: The New Order page states the ABN and Season your Nomination is to be placed for, both in the top menu bar and within the Order Details section. Check that these are correct before proceeding. 7. Start the pool nomination process by choosing the product you wish to nominate tonnes to. To access the list of your available pricing options, click on the magnifying glass symbol beside the Pool field. This will open a list of the QSL- Managed Pool and Grower-Managed Pricing products available for nominations as displayed below: This window displays the pools and pricing products available for nominations and details: Name (Pool): The name of the pricing product Pool: The pool code used to identify this product within the QSL Direct system. Pool Type (Pool): QSL Managed Current = An in-season pool where QSL is responsible for the pricing decisions for the nominated tonnage. QSL Managed Forward = A forward-season pool where QSL is responsible for the pricing decisions for the nominated tonnage. Grower Managed Current = An in-season Grower-Managed Pricing Product where the grower makes the pricing decisions for the nominated tonnage. 35 QSL Direct User Guide Current as of 21 May 2017.

35 Grower Managed Forward = A forward-season Grower-Managed Pricing Product where the grower makes the pricing decisions for the nominated tonnage. Season: The season the tonnage will be delivered in. 9. Click on the desired pool to select it from this list. This will highlight the pool you have chosen. 10. Click on the Select button to confirm your choice. This will take you back to the updated Order Page, as shown below: Your pool choice is now reflected in the Pool field. 12. The Pool Requirements section at the top of the page will now reflect the requirements associated with the product you have chosen. Before nominating tonnage, please review this information, which lists: Undeclared Tonnes: The GEI Sugar tonnes you have available to price using this product Order Increments: The number of lots or tonnes your orders must be made in. Pricing Increments: The number of lots or tonnes your pricing must be completed in (if a Grower-Managed Pricing Product). 13. Tonnage (Tonnes Actual) and Lots: Type the Tonnage (Tonnes Actual) or Lots you wish to price for this nomination into one of these two fields. Please note: The QSL Direct system will automatically select the relevant field required for your order, as detailed in the Pool Requirements at the top of the page. You will not be able to select the field that is not applicable to your order. 14. Click on the Submit Order button to finalise the order. QSL Direct User Guide Current as of 21 May

36 EDITING OR CANCELLING NOMINATIONS Tonnage nominations to QSL-Managed Pools and Grower-Managed Pricing Products can be changed at any time up until 5pm Brisbane time on the day of the Pricing Declaration Date. 1. To edit or cancel a nomination, open the Orders Page for the ABN and Season of the nomination you wish to edit (see page 30 for details on how to navigate to the Orders Page), as shown below: 2 2. Nominations available to edit have an arrow beside them. You cannot edit or cancel nominations after the Declaration Date. 3. To edit or cancel the Nomination, click on the arrow beside the nomination you wish to edit. Click Edit/Cancel Order. This will open the Pool Order Details form, illustrated below: To edit the order, make the changes directly in the Tonnage (Tonnes Actual) field. This is the only change you can make to a nomination. Then click Edit Order. 5. To cancel the order, click Cancel Order. NEED MORE HELP? For further assistance please call the QSL Direct Helpline on or qsldirect@qsl.com.au. 37 QSL Direct User Guide Current as of 21 May 2017.

37 PRICING ORDERS WHAT IS AN ORDER? Orders are used by Growers to provide pricing instructions to QSL for GEI Sugar tonnage they have nominated to a Grower-Managed Pricing Product (see page 33 for instructions on how to make a nomination). Orders are not required for nominations made to QSL-Managed Pools. Only the Pricing Manager can place, edit or cancel an order within QSL Direct for a Grower-Managed Pricing Product. Please note that Growers are able to place pricing orders using a Grower-Managed Pricing Product before nominating tonnage to the product, provided this occurs prior to the Pricing Declaration Date for the Season involved. Doing so will cause an automatic nomination to that product within QSL Direct for the tonnes associated with any such order. However, additional tonnes cannot be added to any Grower-Managed Pricing Product by this means or through the nomination process after the applicable Pricing Declaration Date. CREATING AN ORDER There are two ways to access the Orders Page for a Grower-Managed Pricing Product in QSL Direct. VIA THE QUICK CREATE ORDER BUTTONS 1. On the Home Page, select the ABN you wish to order for by clicking on your ABN in the top menu bar and selecting the required ABN from the drop-down list that appears. If you only have access to one ABN, this will appear here without a drop-down arrow next to it. 2. Using the Quick Create Order buttons on the left of the page, click on the Season you want to place an order for. This will open the Orders Page for the Season and ABN selected QSL Direct User Guide Current as of 21 May

38 VIA THE ORDERS TAB 3. You can also access the Orders Page via the Tonnage Declaration Page for the Season in question. After selecting your ABN (as described in Step 1), just click on the Select Season button for the Season you wish to view. This will open the Tonnage Declaration Page for this Season, as displayed below: 4 4. Click on the Orders tab. This will open the Orders Page for the required ABN and Season, as displayed below: 5 5. Once you have navigated to the Orders Page for the required season by either of the two methods outlined in Steps 2 & 3, click on the Create New Order button. This will open the following New Order Page: 39 QSL Direct User Guide Current as of 21 May 2017.

39 The New Order Page states the ABN and Season the order is to be placed for, both in the top menu bar and within the Order Details section. Check that this information is correct before proceeding. 7. Start the new order process by choosing the QSL-Managed Pricing Product you wish you use to place the order. You can set this by clicking on the magnifying glass icon beside the Pool field. This will provide a list of available pricing products, as illustrated below: Click on the Grower-Managed Pricing Product you wish to use to select it. This will highlight the chosen product. 9. Click on the Select button to confirm your selection. This will return you to the New Order Page and update its information to reflect your product choice. FORWARD-SEASON ORDERS VS IN-SEASON ORDERS The information displayed and required for each new order will vary depending on the Grower-Managed Pricing Product selected, with in-season products requiring an additional level of pricing activity throughout the course of the Season due to the additional pricing required against the four ICE 11 futures contracts. The following examples illustrate the differences in key fields and processes for placing an order using forward-season pricing products versus in-season pricing products. QSL Direct User Guide Current as of 21 May

40 PLACING AN ORDER FOR A FORWARD-SEASON GROWER-MANAGED PRICING PRODUCT Once you have selected a forward-season Grower-Managed Pricing Product, the New Order Page information will include: Pool Requirements: Undeclared Tonnes: This is the amount that is available to price. Order Increments: Each order must be placed in a minimum or multiple of this tonnage/lot amount. Pricing Increments: Pricing must done in a minimum or multiple of this tonnage/lot amount. 2. Order Details: This is the ABN and Season you have previously selected to place the order for. 3. Tonnage (Tonnes Actual)/Lots: The tonnage you wish to allocate to this order. QSL Direct will only make available the field relevant to your chosen product. In this instance, the Grower has typed 6 into the Lots field. As a result, QSL Direct has automatically updated the Tonnage (Tonnes Actual) field to reflect the equivalent tonnes (i.e. 6 Lots = tonnes actual). 4. Target Price (AUD/MT): The price you wish to target for this order. Because this is a forward-season pool, the target price is a whole-of-season weighted average in Australian Dollars per metric tonne (AUD/MT). 5. Click on the Submit Order button to proceed with the order. The system will process your order and return you to the Tonnage Declaration Page for your selected ABN and Season. 41 QSL Direct User Guide Current as of 21 May 2017.

41 Your Tonnage Declaration for this ABN and Season will now be updated to reflect the order in the Open Orders against the relevant pricing product. When QSL fills this order, the tonnage will move from the Open Orders column to the Filled Orders column for this same pricing product. 2. The Undeclared Tonnes (Optional Harvest Pool) amount has also reduced by this amount. 3. The Pie Chart is also updated to reflect this latest order information. 4. The Orders Page for this ABN and Season will also be updated to reflect the order. Click on the Orders tab to open the updated Orders Page. QSL Direct User Guide Current as of 21 May

42 5 5. Details of your new order will be displayed in the Open Orders Pricing section, as illustrated in the following screen: More information about the Orders Page is available on page 30 of this User Guide. 43 QSL Direct User Guide Current as of 21 May 2017.

43 PLACING AN ORDER FOR AN IN-SEASON GROWER-MANAGED PRICING PRODUCT Once you have selected an in-season Grower-Managed Pricing Product, the New Order Page will reflect your choice and following information: 1. The Pool Requirements: These reflect the pricing product you have selected and the tonnage nominated to this product. This is broken down into the following fields: Undeclared Tonnes: This is the amount of tonnage nominated to this product that is still available to be used for an order. Order Increments: Orders must be a minimum or multiple of this figure. Pricing Increments: Pricing for any order must be a minimum or multiple of this figure. 2. Futures Months Exposure: This in-season pricing product requires the Grower to price against the four ICE 11 futures contracts listed in a set ratio of 1:2:2:1. This section details the following for each ICE 11 futures contract: Tonnage Declaration: How much you have to price against each contract. Tonnes Filled: Orders that have been successfully completed against this futures contract. Tonnes Open: Orders that have been placed against this futures contract but are yet to be achieved (filled). Tonnes Available: Tonnes that are available to be priced against this futures contract. QSL Direct User Guide Current as of 21 May

44 3. Order Details: This section details the ABN, Season and Pool you have already pre-selected. Other key fields in this section include: 4. Futures Month: This is the Futures Month that you want the order to be priced against. Click on the magnifying glass symbol to the right of this field to bring up your options and select one of these. 5. Tonnage (Tonnes Actual) / Lots: Depending on the requirements of the pricing product, you need to type in the amount of GEI Sugar you want priced in this order, either as a tonnage figure or as a lot. Only the applicable field will be available to type in. 6. Price (AUD/MT): Type in the target price you wish to achieve against the Futures Month selected in Australian Dollars per metric tonne (AUD/MT). 7. Click on the Submit Order button to proceed with the order. The system will process your order and return you to the updated Tonnage Declaration Page for your selected ABN and Season, as displayed below: Your Tonnage Declaration for this ABN and Season will now be updated to reflect the order in the Open Orders against the relevant pricing product. When QSL fills this order, the tonnage will move from the Open Orders column to the Filled Orders column for this same pricing product. 10. The Pie Chart is also updated to reflect this latest order information. 11. The Orders Page for this ABN and Season will also be updated to reflect the order. Click on the Orders tab to open the updated Orders Page. 45 QSL Direct User Guide Current as of 21 May 2017.

45 Details of your new Order will be displayed in the Open Order Pricing section. EDITING OR CANCELLING A PRICING ORDER Existing pricing orders in the QSL Direct system have one of the following statuses: Open Pending: This is an order that has been placed with QSL but has not yet been submitted to a bank to be filled. Open Action: This is an order that has been submitted to a bank to be filled. At 3pm every business day, the QSL Direct system collects all orders with a status of Open Pending to submit to the banks to be filled. Once this happens, these orders can no longer be changed. The following morning, any orders not filled are returned to a status of Opening Pending. Orders that are Open Pending can be changed or cancelled up until 3pm on any business day up until the relevant Pricing Completion Date of the Order. For details of this date, please refer to the Pricing Pool Terms available at To edit an Open Pending Order, open the Orders Page for the ABN and Season of the Order you wish to edit (see page 30 for details on how to navigate to the Orders Page). Orders and nominations available to edit have an arrow beside their Order Status, as illustrated on the following screenshot: QSL Direct User Guide Current as of 21 May

46 1 1. Click on the arrow beside the Order Status of the order you wish to edit 2. Click Edit/Cancel Order. This will open the Pool Order Details form, as illustrated below: To edit the order, make the changes you want directly in the relevant field, such as Tonnage (Tonnes Actual), Lots or Target Price. Then click Edit Order. 4. To cancel the order, click Cancel Order. 47 QSL Direct User Guide Current as of 21 May 2017.

47 MONITORING YOUR ORDERS You will be notified by QSL Direct via an whenever an open order is filled. You can monitor the status of your orders by accessing the following pages: HOME PAGE 1. The Orders Filled - Last 30 Days tab displays the orders which have been filled for the selected ABN within the last 30 days. Simply click on this tab to expand or reduce this section. 2. To view the orders associated with any of your other ABNs, just click on your ABN in the top menu bar to open the drop-down list of your ABNs and select the ABN required. 2 1 TONNAGE DECLARATION PAGE The Tonnage Declaration Page provides an overview of open and filled pricing orders for each of your Grower-Managed Pricing Products for the ABN and Season selected. See Page 27 for details on how to access the Tonnage Declaration Page. ORDERS PAGE The Orders Page for the ABN and Season selected displays: Open Orders Nominations Open Orders Pricing Filled Orders Cancelled Orders See page 30 for details on how to access the Orders Page NEED MORE HELP? For further assistance please call the QSL Direct Helpline on or qsldirect@qsl.com.au. QSL Direct User Guide Current as of 21 May

48 PAYMENTS Wilmar Sugar Growers who have chosen QSL as their GEI Sugar Marketer will receive any associated payments directly from QSL. Growers will be able to access details of these payments on the Payments Page within QSL Direct. 1. To access the Payments Page, go to the Tonnage Declaration Page and click on the Payments tab. This will open the Payments Page. 2. The Payments Page is currently being finalised and will be made available prior to the commencement of the 2017 harvest in your milling district. 1 NEED MORE HELP? For further assistance please call the QSL Direct Helpline on or qsldirect@qsl.com.au. 49 QSL Direct User Guide Current as of 21 May 2017.

49 SIGNING OUT The QSL Direct system will automatically close your session and sign you out of the account after 30 minutes of inactivity. However, QSL recommends that you actively sign out of your account whenever you are finished working in the system. To do this, follow these simple instructions: 1. You can sign out from any page in QSL Direct. Just go to the top menu bar and click on your name. 2. A drop-down list will appear. Select Sign Out. This will sign you out of QSL Direct and take you back to the Log-in Page. 1 2 NEED MORE HELP? For further assistance please call the QSL Direct Helpline on or qsldirect@qsl.com.au. QSL Direct User Guide Current as of 21 May

50 FREQUENTLY ASKED QUESTIONS Got a questions about QSL Direct? The following Frequently Asked Questions may answer your query. PORTAL ACCESS Where are my login details? Your username will be sent by . The will include a link which you click on to set up your password. Your password needs to be at least 8 characters including at least 1 uppercase, 1 lowercase and 1 number. Once you set your password, you can log in with your username and new password. What is the passcode? Once you ve logged on with your username and password, a new screen asking for a passcode will appear. An SMS will be sent to your nominated phone with a one-time passcode, which you will need to enter on this screen. Once you successfully enter the passcode, you will then be able to access the portal home page. Please note that while your username and password will stay the same, you will receive a new passcode via SMS each time you log on and will need to use this updated passcode to complete the log-in process. How do I reset my password? Click on the Forgot Password link on the QSL Direct log-in page and a new code will be sent to your mobile phone. Enter this code into the prompt on the screen and you ll be able to create a new password (at least 8 characters including at least 1 uppercase, 1 lowercase and 1 number). What happens if I don t have my mobile on me when I want to log in? How will I receive the SMS passcode? We can issue you with a one-time passcode over the telephone if you call or if you attend in person at one of our offices. You ll need to answer some account questions so that we can verify your identity. What are the minimum system requirements to access the portal? You ll need a modern internet browser. These include: Internet Explorer 9, 10, 11 and Microsoft Edge browser (MS Windows XP, 7, 8, 8.1 and 10) Chrome (Mac OSX 10.x, Windows XP+, Phones and Tablets) latest version Firefox (Mac OSX 10.x, Windows XP+) latest version Safari (Mac 10.x, iphones and ipads) latest version Opera (various operating systems and phones, tablets) latest version MARKETING NOMINATIONS How do I nominate QSL as my GEI Sugar Marketer for some or all of my GEI Sugar? You nominate QSL as your GEI Sugar Marketer as part of your Cane Supply Agreement process with Wilmar. Once you ve done this, Wilmar will advise us of this nomination and will send us the information that we need to enter into our system, such as your GEI Sugar tonnage estimate for each season that you ve nominated QSL for. You need to have a Grower Pricing Agreement in place with QSL before you can begin making pool nominations and place pricing orders. When do I need to nominate QSL as my GEI Sugar Marketer? You must finalise your GEI Sugar Marketer nomination for the 2017 Season within 15 days of signing your Cane Supply Agreement. This is known as the Marketing Declaration Date. Please note that your QSL pricing allocations do not need to be finalised until the Pricing Declaration Date (see your local QSL Grower Services Team representative for details of this). What happens if I don t make a nomination? If you don t make a marketing nomination, Wilmar could be your default marketer, dependent on your CSA arrangements. For this reason, if you would like to use any QSL pricing or marketing services, including the Harvest Pool, we urge you to nominate us as a GEI Sugar Marketer within your Cane Supply Agreement by the Marketing Declaration Date detailed above. Visit our website ( or contact your local QSL Grower Service Team member for details of the nomination process and associated deadlines. 51 QSL Direct User Guide Current as of 21 May 2017.