Administrator Guide for Cisco Show and Share 5.2.x

Transcription

1 Administrator Guide for Cisco Show and Share 5.2.x Including Show and Share Reports 5.2.x May 31, 2011 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA USA Tel: NETS (6387) Fax: Text Part Number:

2 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB s public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) Wowza Media Server Pro Unlimited Wowza Media Systems, Inc. All rights reserved. WOWZA and related logos are registered trademarks of Wowza Media Systems, Inc. Cisco Digital Media Systems are powered by Wowza Media Server Software Cisco Systems, Inc. All rights reserved.

3 CONTENTS Preface ix About Cisco Show and Share ix What Is Cisco Show and Share? ix What is a Cisco Show and Share Community? Change History x New in x New in xi New in xi ix CHAPTER 1 Start Here 1-1 Access Cisco Show and Share and Cisco Show and Share Reports 1-1 Prerequisites 1-1 Configuration Note for Microsoft Internet Explorer 1-2 Access Cisco Show and Share 1-2 Sign In to Cisco Show and Share 1-4 Access the Administration Area 1-5 What to Do Next 1-5 CHAPTER 2 Understand Your DMS-Admin Dependencies 2-1 Reference 2-1 Health and Activity Dashboard 2-2 User Authentication 2-2 Alert Reports 2-3 Services Monitor 2-3 Feature Licenses and Author Packs 2-4 Verify Which Licenses are Installed 2-4 Install New Licenses 2-4 CHAPTER 3 Set Up File Hosting Locations 3-1 Concepts 3-1 What Is a File Hosting Location? 3-1 What Happens When I Publish Locally on a Show and Share Appliance? 3-1 Which File Host Location Values Are Mandatory? 3-2 Which File Host Settings Are Optional? 3-2 iii

4 Contents Which External Server Types Are Most Appropriate? 3-2 Which Server Type Should Host FLV Files? 3-3 Which Server Type Should Host MP4 and H.264 Files? 3-3 Which Server Type Should Host WMV Files? 3-3 Which Server Type Should Host MP3 3-3 Other Files 3-4 Limitations and Restrictions 3-4 Procedures 3-5 Configure Local File Hosting 3-5 Define External File Hosting Locations 3-6 Prepare a Web Server for Externally-Hosted Transcript Files 3-8 Troubleshooting 3-8 CHAPTER 4 Manage User Access and Permissions 4-1 Concepts 4-1 Understand Factors That Influence User Access 4-2 Understand User Roles in DMS-Admin 4-2 Understand User Roles in Show and Share Administration 4-3 Procedures 4-4 Prerequisites 4-4 Assign or Remove User Roles 4-4 Search for Users by Their Role Assignments 4-6 CHAPTER 5 Manage the Publishing Workflow 5-1 Concepts 5-1 Understand the Publishing Workflow without Approvers 5-1 Understand the Publishing Workflow with Approvers 5-2 Procedures 5-2 Choose a Publishing Workflow 5-2 Assign Approvers to Authors 5-3 CHAPTER 6 Manage Categories 6-1 Concepts 6-1 Understand Categories 6-1 Category Permissions 6-2 Procedures 6-2 Create Categories 6-3 Rename a Category 6-3 iv

5 Contents Move a Category 6-4 Change Category Owner 6-4 Delete a Category 6-5 CHAPTER 7 Manage System-Wide Settings 7-1 Concepts 7-1 Understand Which Features You Can Disable Site Wide 7-1 Procedures 7-2 Disable General and Timeline Comments 7-2 Disable Anonymous Comments 7-3 Disable Video Ratings 7-3 Disable Tags 7-4 Disable Supplemental File Downloads 7-4 Disable Video Embedding 7-5 Disable Video Editing 7-5 Enable Image Smoothing for Attached Slides 7-6 Configure a Custom Help Link 7-7 Change the Contact Your Administrator Link 7-8 CHAPTER 8 Manage Content 8-1 Procedures 8-1 Find and Remove Comments 8-1 Find and Remove Videos 8-2 CHAPTER 9 Manage Featured Videos 9-1 Concepts 9-1 Understand What It Means to Feature a Video 9-1 Procedures 9-2 Add Videos to the Featured Videos Browser 9-2 Reorder Videos in the Featured Video Browser 9-4 Delete Videos from the Featured Video Browser 9-4 CHAPTER 10 Manage Tickers 10-1 Procedures 10-1 Create a Ticker for Your Site 10-2 Define a Default Ticker 10-3 Edit a Ticker 10-4 Delete a Ticker 10-4 v

6 Contents CHAPTER 11 Localize and Reskin Show and Share 11-1 About Customizations 11-1 Procedures 11-2 Choose a Language for the User Interface 11-2 Select A Theme 11-3 Change the Background Image 11-3 Change the Site Logo 11-4 CHAPTER 12 Configure a Cisco MXE for Video Transcoding 12-1 About Cisco MXE Integration with Cisco Show and Share 12-1 Limitations and Restrictions 12-2 Procedures 12-2 Integrate a Cisco MXE 3500 with Cisco Show and Share 12-2 Register the Cisco MXE in the Cisco DMM 12-3 Configure Cisco Show and Share to use the MXE for Transcoding Videos 12-4 Verify the Configuration 12-4 Reference 12-5 CHAPTER 13 Configure Digital Media Encoders 13-1 Concepts 13-1 What Are Encoding Formats (Presets)? 13-2 What Are Encoder Profiles? 13-3 Procedures 13-3 Create Encoder Profiles 13-3 Create the Encoder Profile for a Pull Configuration 13-3 Create the Encoder Profile for a Push Configuration 13-5 Create and Edit Encoding Formats (Presets) 13-7 Reference 13-8 UI Reference: Encoding Formats (Presets) 13-9 CHAPTER 14 Use a Cisco DME to Transcode Video 14-1 Concepts 14-1 Understand Transcoding 14-1 Procedures 14-2 Copy a Video File to Your DME for Transcoding 14-2 Transcode a Video File 14-2 Copy Transcoded Video Output from Your DME 14-3 Reference 14-4 vi

7 Contents UI Reference: Transcoding 14-4 Color-code Reference for the Status of a Transcoding Job 14-5 CHAPTER 15 Use Cisco Show and Share Reports 15-1 Concepts 15-1 Understand the Values That Reports Count, Measure, and Correlate 15-1 What Are Page Views? 15-1 What Are Video Streams? 15-2 What Are Unique Visitors? 15-2 What Are Referrers? 15-2 Understand Filtering 15-2 Procedures 15-3 Populate and View Reports 15-4 Maintain the Reports Database 15-6 CHAPTER 16 Configure Failover 16-1 APPENDIX A Ports Used by Digital Media Suite A-1 vii

8 Contents viii

9 Preface Revised: May 31, 2011 This guide is for Cisco Show and Share administrators that have one or more of the following roles: Category Administrator Reports Administrator Administrator superuser This section contains the following topics: About Cisco Show and Share, page -ix Change History, page -x About Cisco Show and Share What Is Cisco Show and Share? page -ix What is a Cisco Show and Share Community? page -ix What Is Cisco Show and Share? Cisco Show and Share is a secured social network for collaboration, communication, learning, and pleasure unlimited by time and place. People use Cisco Show and Share to improve information, communities, themselves, and each other. Although user-generated video is central to the Cisco Show and Share experience, we also support text, pictures, audio, and other media. Each community of Cisco Show and Share users builds, shares, and improves upon its own information according to its needs and priorities. What is a Cisco Show and Share Community? Users of a Cisco Show and Share site become its community. As the site grows and flourishes over time, its community builds a collaborative society and culture. Users whose contributions are the most useful and widely respected will emerge naturally as trusted experts and leaders. Although the community is ix

10 Preface self-regulating in many ways, site administrators can set and enforce customization and security policies to optimize the site for a broad or narrow purpose. Some such policies might have more of an effect than others do. For example, if your customized site asks users to log in for full access, then your community might include a combination of registered users and unregistered visitors. In this case, visitors probably can see and do less than registered users can. Change History This change history contains only those updates that apply to Cisco Show and Share administrators. For the complete list of changes, see the Release Notes for Cisco Digital Media Suite 5.2.x on Cisco.com. New in New in New in New in Bulk User Role Editing You can select multiple users and assign or remove roles for them as a group. See Manage User Access and Permissions, page 4-1, for more information. Customizable Help Link You can change the destination of the Cisco Show and Share help link, allowing you to point to your own organization s policies, procedures, standards, and support area. See Manage System-Wide Settings, page 7-1, for more information. Localization The Cisco Show and Share interface is available in the following languages: English Spanish French See Manage System-Wide Settings, page 7-1, for more information. Improved Slide Fidelity You can enable image smoothing for synchronized slides to improve slide quality when played back in the Slides tab. See Manage System-Wide Settings, page 7-1, for more information. Active/Standby Failover You can configure Cisco Show and Share for stateless, active/standby failover. See the Failover Configuration Guide for Cisco Digital Media Suite 5.2.x for more information: ver.html x

11 Preface New in For a video tour of these features, see the What s New in Cisco Show and Share video on Cisco.com. Anonymous Comments System administrators can globally prevent viewers from anonymously commenting on videos. If anonymous comments are prevented globally, authors cannot enable it for individual videos. See Manage System-Wide Settings, page 7-1, for more information. New Themes Administrators have three additional themes, Earth, Stone, and Grass, to choose from when customizing the look and feel of Cisco Show and Share. The original themes, Fire and Ocean, are still available. See Localize and Reskin Show and Share, page 11-1, for more information. Category Ownership Assignment The superuser user now has the ability to change the owner of a category. See Manage Categories, page 6-1, for more information. New in Private Category Removal Private categories are removed from Cisco Show and Share In Cisco Show and Share 5.2, you could assign user groups to categories to limit who could view the video listing. The restriction applied only to viewing the list of videos within the category. The viewing restrictions did not apply to the videos themselves. Site visitors could still see videos assigned to private categories if they found them through some other method, such as through a search or using the tag filter. When you upgrade to Cisco Show and Share 5.2.1, you have the option of making existing private categories public or of removing the category. If you make a private category public, all site visitors will be able to view the list of videos in that category. Removing the private category does not cause the videos to be removed; the videos remain in the system and are available to site visitors. It is just the category that lists the videos that is removed. In both cases the videos in the category are viewable by all site visitors unless you had previously assigned user group viewing restrictions to the videos themselves. Cisco Media Experience Engine Integration Administrators can configure a Cisco Media Experience Engine (MXE) to automatically transcode videos that users upload into a common format. This allows the system to support a greater number of video source formats and converts them to a format that is can be edited in the Cisco Show and Share video editor. For more information about configuring this feature, see the User Guide for Show and Share Administration 5.2.x. Active Directory Group Import In Cisco DMM 5.2, administrators could import users from an Active Directory database. In Cisco DMM 5.2.1, administrators can import user groups from Active Directory. xi

12 Preface For more information about configuring this feature, see the User Guide for Cisco Digital Media Manager 5.2.x. Certificate Import Cisco DMM 5.2 and Cisco Show and Share 5.2 ship with a self-signed certificate. Because the certificate is self-signed, users receive a security warning when they visit the site. For Cisco Show and Share 5.2.1, administrators can import signed certificates and prevent users from seeing the warning. Administrators cannot import signed certificates into Cisco DMM For more information about this feature, see the Administration Guide for Cisco Digital Media Suite 5.2.x Appliances. URL Change You can now access Cisco Show and Share without having to specify the port number in the URL. For example, instead of typing you can access the Cisco Show and Share server by typing The browser is automatically redirected to the correct port. xii

13 CHAPTER 1 Start Here Revised: May 31, 2011 Access Cisco Show and Share and Cisco Show and Share Reports, page 1-1 Sign In to Cisco Show and Share, page 1-4 Access the Administration Area, page 1-5 What to Do Next, page 1-5 Access Cisco Show and Share and Cisco Show and Share Reports Prerequisites, page 1-1 Configuration Note for Microsoft Internet Explorer, page 1-2 Access Cisco Show and Share, page 1-2 Prerequisites Before you access Cisco Show and Share, you need: A network connection that is fast enough to play a video stream. A dialup connection may result in choppy video playback. One of the following web browsers: Microsoft Internet Explorer version 7 or 8 for Windows (see also Configuration Note for Microsoft Internet Explorer, page 1-2). Mozilla Firefox version 3.x for Windows or OS X. Apple Safari for OS X. A computer that supports screen resolution settings for 1024x768 and greater. The HTTP address of your community s Cisco Show and Share server. Access to the Internet from the client computer. Cisco Show and Share attempts to contact the Internet to download the plugins needed to play Flash, Windows, or Quicktime media in your browser if they have not been installed previously. 1-1

14 Access Cisco Show and Share and Cisco Show and Share Reports Chapter 1 Start Here Configuration Note for Microsoft Internet Explorer For Cisco Show and Share to display properly in Microsoft Internet Explorer, you must configure Internet Explorer to check for changes each time that it loads any page from Cisco Show and Share. Procedure Step 1 Step 2 Step 3 Step 4 Choose Tools > Internet Options. Click Settings in the Browsing history area. Click the option to check for changes each time. Click OK twice. Step 5 Stop. You have completed this procedure. Access Cisco Show and Share To access Cisco Show and Share, point your web browser to one of the following URLs, depending upon which version of Cisco Show and Share you are running: For Cisco Show and Share Version Use this URL or and later In the above URLs, replace server_name with the name of your Cisco Show and Share server, for example Do not use an IP address. 1-2

15 Chapter 1 Start Here Access Cisco Show and Share and Cisco Show and Share Reports Tip If you are not sure which version of Cisco Show and Share you are using, try using the URL for first. If you receive an error, then you are running 5.2 and should use one of the two URLs for that version. Note You may receive a security warning to accept the site security certificate when you first access your Cisco Show and Share site. Confirm the security exception to proceed to the site. When Cisco Show and Share loads, you see a page similar to the one shown in Figure 1-1. Figure 1-1 The Cisco Show and Share Home Page When you first access Cisco Show and Share, you access the site as a visitor. 1-3

16 Sign In to Cisco Show and Share Chapter 1 Start Here Sign In to Cisco Show and Share You must be signed-in to Cisco Show and Share to access specific features, such as uploading videos, the My Account page, and the My Preferences page. To sign-in to Cisco Show and Share, follow these steps: Step 1 Click the Sign In link in the global navigation area at the top of the page. You will see one of the following sign-in screens, or your own corporate sign-in screen, depending upon your version of Cisco Show and Share and if the sign-in process has been tied into your corporate authentication system: Step 2 Step 3 Step 4 Enter your username and password. Click Log In. You are returned to the Videos page. Stop. You have completed this procedure. 1-4

17 Chapter 1 Start Here Access the Administration Area Access the Administration Area Procedure Step 1 To access the administration area of Cisco Show and Share, click the Show and Share link in the global navigation area at the top of the page. Step 2 Step 3 Click Administration. The Cisco Show and Share administration area appears. Stop. You have completed this procedure. What to Do Next See the following sections to manage your Cisco Show and Share implementation: Learn about DSM-Admin dependencies? See the Understand Your DMS-Admin Dependencies section on page 2-1. Configure file host settings for published files? See the Set Up File Hosting Locations section on page 3-1. Assign user roles? See the Manage User Access and Permissions section on page 4-1. Set up a publishing workflow? See the Manage the Publishing Workflow section on page 5-1. Create categories? See the Manage Categories section on page 6-1. Manage site-wide settings? See the Manage System-Wide Settings section on page 7-1. Choose featured videos? See the Manage Featured Videos section on page 9-1. Create or load a ticker? See the Manage Tickers section on page Change the user interface? See the Localize and Reskin Show and Share section on page Configure an MXE for automatic video encoding? See the Configure a Cisco MXE for Video Transcoding section on page

18 What to Do Next Chapter 1 Start Here Learn to configure encoders? See the Configure Digital Media Encoders section on page Transcode video using a Cisco Digital Media encoder? See the Use a Cisco DME to Transcode Video section on page Populate and view reports? See the Use Cisco Show and Share Reports section on page Configure failover? See the Configure Failover section on page

19 CHAPTER 2 Understand Your DMS-Admin Dependencies Revised: May 31, 2011 Your management of Cisco Show and Share hardware and software depends in part on software features and services that run on your Cisco Digital Media Manager (DMM) appliance, not your Cisco Show and Share appliance. The software that provides these additional features and services is called Cisco DMS Administration (DMS-Admin). Because of these dependencies, your Cisco Digital Media Manager must always be reachable from Cisco Show and Share for Cisco Show and Share to function properly. See Ports Used by Digital Media Suite, page A-1 for information about communication between the components of the Cisco Digital Media Suite. Reference, page 2-1 Reference Note Topics in this section list the features of DMS-Admin that you will use as an administrator for Cisco Show and Share. To understand these features, see the DMM user guide on Cisco.com. Health and Activity Dashboard, page 2-2 User Authentication, page 2-2 Alert Reports, page 2-3 Services Monitor, page 2-3 Feature Licenses and Author Packs, page

20 Reference Chapter 2 Understand Your DMS-Admin Dependencies Health and Activity Dashboard Navigation Path (in DMM) Administration > Dashboard User Authentication Navigation Path (in DMM) Administration > Security > Authentication 2-2

21 Chapter 2 Understand Your DMS-Admin Dependencies Reference Alert Reports Navigation Path (in DMM) Administration > Alerts > Alert Reports Services Monitor Navigation Path (in DMM) Administration > Services > Show and Share 2-3

22 Reference Chapter 2 Understand Your DMS-Admin Dependencies Feature Licenses and Author Packs Verify Which Licenses are Installed, page 2-4 Install New Licenses, page 2-4 Verify Which Licenses are Installed Navigation Path (in DMM) Administration > Licensing > View Licensing Related Topics Install New Licenses, page 2-4 Install New Licenses Navigation Path (in DMM) Administration > Licensing > Install/Upgrade Licenses Related Topics Verify Which Licenses are Installed, page

23 3 CHAPTER Set Up File Hosting Locations Revised: May 31, 2011 Concepts, page 3-1 Procedures, page 3-5 Concepts Understand the Basics What Is a File Hosting Location? page 3-1 What Happens When I Publish Locally on a Show and Share Appliance? page 3-1 Understand Mandatory and Optional Settings Which File Host Location Values Are Mandatory? page 3-2 Which File Host Settings Are Optional? page 3-2 Learn How to Choose Among Server Types Which External Server Types Are Most Appropriate? page 3-2 What Is a File Hosting Location? A file hosting location is where Cisco Show and Share stores its published files. By default, Cisco Show and Share stores uploaded videos, transcripts, files, and slides locally on the appliance. However, you can designate external servers to store and serve the files based on file type. We recommend as a best practice that you always store files externally. What Happens When I Publish Locally on a Show and Share Appliance? When you publish all files locally, Cisco Show and Share deliver files directly from the appliance, the following methods: RTMP for FLV, H.264, and MP4. HTTP for WMV, MP3, and all non-streaming assets. 3-1

24 Concepts Chapter 3 Set Up File Hosting Locations Alternatively, we also support hybrid deployments, in which you publish only some files locally. You might do this, for example, until you can provision additional servers in your network. In this case, we publish everything locally except the file types for which you have defined external hosts. Which File Host Location Values Are Mandatory? If you publish some or all files to an external hosting location, you must define a Default Hosting Location. The Default Hosting Location is the location used for file types that you have not defined specifically (see Which File Host Settings Are Optional?, page 3-2). The following table provides guidelines for the Default Hosting Location: Mandatory Values You must always define the values in the Default Hosting Location drawer... The Default Hosting Location must be a streaming server and not merely a web server... Exceptions... unless you will publish all files locally on your Cisco Show and Share appliance.... unless you will define streaming server host locations in the optional drawers Otherwise, video editing features, slides, and transitions for.flv and.mp4 videos will not work as designed. Which File Host Settings Are Optional? Elements within these drawers help you to specify distinct, external file hosting locations for each asset type that you plan to host. H.264 Hosting Locations MP3 Hosting Location Windows Media Hosting Location FLV Hosting Location You only need to define these locations if they are differ from your Default Hosting Location. When you define a hosting location for a specific file type, that location is used instead of the Default Hosting Location. Which External Server Types Are Most Appropriate? Which Server Type Should Host FLV Files? page 3-3 Which Server Type Should Host MP4 and H.264 Files? page 3-3 Which Server Type Should Host WMV Files? page 3-3 Which Server Type Should Host MP3 page

25 Chapter 3 Set Up File Hosting Locations Concepts Which Server Type Should Host FLV Files? It is recommended that you use a Flash streaming server as the external file hosting location for FLV videos. You can use an ordinary webserver if your site will have very few users. However, if you host FLV videos on a web server, note the following: You should disable the video editor (see Disable Video Editing, page 7-5). The Cisco Show and Share video editor uses non-destructive editing. This means that the original video remains intact and pointers and markers are used to create the edited version. This type of editing requires a streaming server to play correctly. If you publish an edited file to a non-streaming server, the file will play back in its unedited form. Trying to replay an FLV video right after it finishes can result in a second delay before it starts again. The following Flash streaming servers passed our tests: Wowza Media Server Pro Adobe Flash Media Server Cisco ECDS 2.5.x Which Server Type Should Host MP4 and H.264 Files? The external file hosting location for MP4 and H.264 videos should be a streaming server, ideally, and not merely a webserver. These servers passed our tests: Wowza Media Server Pro Cisco ACNS for MP4 Streaming Which Server Type Should Host WMV Files? We recommend that you use a Windows Media streaming server. These servers passed our tests: Webserver Microsoft Windows Media Services Cisco ACNS for WMV Streaming Which Server Type Should Host MP3 You can use the following types of serverst to host MP3 files: Webserver 3-3

26 Limitations and Restrictions Chapter 3 Set Up File Hosting Locations Wowza Media Server Pro Adobe Flash Media Server Other Files Use a webserver for other files, such as.zip files uploaded as attachments. Limitations and Restrictions Even if you specify and external server for Flash and MPEG-4 (.flv,.mp4,.m4v) videos, Cisco Show and Share maintains a local copy of that video to allow for future editing of the video. In high volume deployments, this can cause the Cisco Show and Share drive to become full. To avoid this, you can upload videos directly to the external server and then refer to the video using a URL when adding it to Cisco Show and Share. You will not be able to edit videos uploaded with this method. Note Cisco Show and Share also maintains two copies of Flash and MPEG-4 videos published videos when set to local storage the published version and a copy for future editing. If you change file hosting locations when you have existing content in Cisco Show and Share, the content will still appear in the video lists, the system will report that the videos cannot be found. This is because Cisco Show and Share is looking for the videos in the new hosting location. You must migrate your videos to the new location before changing hosting locations. It is strongly recommended that you set up your final hosting location before deploying Cisco Show and Share to your organization. 3-4

27 Chapter 3 Set Up File Hosting Locations Procedures Procedures Define External File Hosting Locations, page 3-6 Prepare a Web Server for Externally-Hosted Transcript Files, page 3-8 Configure Local File Hosting By default, Cisco Show and Share uses local file hosting. Typically you will not need to perform this procedure unless you are using local file hosting and you change the AAI password. This procedure shows you how to reenable local file hosting. Procedure Step 1 Step 2 Log in to Cisco Show and Share using an administrator account. Choose Administration from the global navigation. Step 3 If not already there, click Setup > Show and Share. Step 4 Step 5 Step 6 Check the Publish locally to checkbox. Enter the AAI admin password in the Password field. Click Verify Password. If you entered an incorrect password, you receive the message URL Test Failed. Reenter your password and try again. If you entered the correct password, you receive the message URL Test Pass. 3-5

28 Procedures Chapter 3 Set Up File Hosting Locations Define External File Hosting Locations Note The DeployLocalConfig Hosting Location drawer contains the Default Hosting location settings. Procedure Step 1 Step 2 Use your browser to log in to your Cisco Show and Share appliance as its superuser. Choose Administration from the global navigation. Step 3 Choose Setup > Show and Share. Your browser loads the File Hosting Locations page. In the default state for this page, a check box with the label Publish locally to <Show_and_Share_appliance_FQDN> is checked. Step 4 Uncheck the Publish locally to checkbox. The File Hosting Locations page loads a set of drawers. There are five such drawers by default. Tip To open or close a drawer, click its toggle ( ). 3-6

29 Chapter 3 Set Up File Hosting Locations Procedures Step 5 To define a file hosting location for the specified file type, do the following: a. Open the drawer. b. Fill in the following fields for each hosting location: Table 3-1 Elements to Configure File Storage Settings Setting File Hosting Location Name File Hosting Server Settings Accepts files with extensions File upload protocol Host address Login name Login password Directory root location Directory root URL path Description A human-readable name. It might be the same as the relevant file type. The filename extensions that identify particular file types. This information tells us where we should store various files and how we should retrieve them for playback. These are the default values: H.264 Hosting Location *.mp4, *.m4v, and *.mpv4 MP3 Hosting Location *.mp3 Windows Media Hosting Location *.wmv, *.asf, *.asx, *.wma FLV Hosting Location *.flv The protocol or method for file transfer. Either FTP or SFTP. We recommend using SFTP. The DNS-resolvable FQDN or routable IP address of the remote server where you will deploy files of the relevant file type. Using an FQDN is recommended. A user account with sufficient privileges to use the remote server. The assigned password for the login name that you specified. The relative directory path to files that you will deploy. For example, if the root directory on the server is configured to be /data/ftproot and the absolute path for the deployment site ends with /data/ftproot/vp/flash, then the relative value to enter here would be /vp/flash. The absolute URL where Cisco Show and Share will host and reference your files. This includes the protocol, the FQDN, the port number, and the path. Step 6 Step 7 Step 8 Step 9 To add an additional file hosting location, click Create an additional file hosting location. To remove an existing file hosting location, expand the location drawer and click Delete. Click Save at the bottom of the page. Stop. You have completed this procedure. 3-7

30 Troubleshooting Chapter 3 Set Up File Hosting Locations Prepare a Web Server for Externally-Hosted Transcript Files You must configure and use a web server for your text transcripts whenever they are stored externally from the Cisco Show and Share server. Your transcript files will be hosted externally when the default file location (*.*) points to an external server or if you define an external server for *.txt files. In the root directory on your web server, you must save an XML file with the filename CROSSDOMAIN.XML. Example File Syntax <?xml version="1.0"?> <!DOCTYPE cross-domain-policy SYSTEM " <cross-domain-policy> <site-control permitted-cross-domain-policies="master-only"/> <allow-access-from domain="*"/> <allow-http-request-headers-from domain="*" headers="soapaction"/> </cross-domain-policy> If you do not use a web server with the crossdomain.xml file, Cisco Show and Share will not be able to retrieve the transcripts. Note To understand the CROSSDOMAIN.XML file and its purpose, see: Troubleshooting Publishing for a specific file type fails When publishing works for one file type and fails for another, it typically indicates a mis-configuration of the file hosting location. Check the file hosting location settings for the file type that is failing. Also check the network connectivity between Cisco Show and Share and the file hosting location. All video uploads fail If you are using FQDNs for the file hosting locations, verify that you do not have multiple FQDNs associated with the same IP address on the DNS server. 3-8

31 4 CHAPTER Manage User Access and Permissions Revised: May 31, 2011 Concepts, page 4-1 Procedures, page 4-4 Concepts Understand Factors That Influence User Access, page 4-2 Understand User Roles in DMS-Admin, page 4-2 Understand User Roles in Show and Share Administration, page

32 Concepts Chapter 4 Manage User Access and Permissions Understand Factors That Influence User Access Many products interoperate to form Cisco DMS. This is why you will use Show and Share Administration in combination with software called DMS-Admin to manage a range of settings that influence Cisco Show and Share user access and permissions. Note DMS-Admin software is external to Cisco Show and Share. It runs on your DMM appliance. Table 4-1 Tasks Related to User Access Use When You Must Notes DMS-Admin Choose a framework to We support three such frameworks and you must choose one 1. provide user directory Import and synchronize query-filtered user account records from services and authentication a Microsoft Active Directory (LDAP) server. Later, when anyone for all Cisco DMS products. tries to log in to Cisco Show and Share, Active Directory checks that the username exists and authenticates that the password is valid. Show and Share Administration Use native features of DMS-Admin to create and edit user account records manually. Later, when anyone tries to log in to Cisco Show and Share, DMS-Admin checks that the username exists and authenticates that the password is valid. Integrate with your SAML v. 2.0 compatible federation IDP server (SSO server). Create user groups. Assign users to user groups. Assign roles to users. See the Assign or Remove User Roles section on page 4-4. Search for users who match a See the Search for Users by Their Role Assignments section on page 4-6. particular role. Turn an approvals workflow On or Off for publishing. Assign approvers to authors. Choose sitewide which social features authors may turn on for their own videos. 1. See the User Authentication section on page 2-2. When you turn On the approvals workflow, each author is forbidden to publish his or her own files. Instead, the author must submit all drafts to a designated author approver, who then decides whether to publish what the author submitted. Users cannot see or use any features that you disable sitewide and cannot expose disabled features to any other users. Understand User Roles in DMS-Admin You cannot use DMS-Admin to assign a user role directly to any user. The user role that DMS-Admin shows for a user is based on all of that user s combined privileges and access settings, across all Cisco DMS products that you have licensed and installed. 4-2

33 Chapter 4 Manage User Access and Permissions Concepts Understand User Roles in Show and Share Administration There are six Cisco Show and Share user roles that you can assign explicitly, while two additional user roles are implicit. Each role assignment supposes that its members share a set of rights and responsibilities in common. However, you can assign multiple roles to any given user. Table 4-2 describes the effect that each role imposes on its constituent users. Key Green tint Yes. Red tint No. Yellow tint Limited or conditional. Table 4-2 User Roles Levels of Access Basic Navigation Categories Playback Content Creation Comments, Tags, Ratings Accountability Use Drafts Published VoD Live Allow Forbid Reports Roles Browse Search Filter Public Private Create Self Others Public Limited Private Archived Upload Record Edit Publish Prepare Host Transcode Use Self Assigned Submitters Sitewide Self Assigned Submitters Sitewide Community Standards Site Customization Self Sitewide Administration Roles Administrator Y Y? N Y N Y? Y Y Y Y Category Administrator Y Y N Y? N N Y N? N Reports Administrator Y Y N No Y? N N Y N N Y Media Roles Video Publisher Y Y? N Y N Y? N N Y N Y N Y N N Y N Video Author Y Y? N Y N Y? N Y? N Y N Y N N Y N Live Event User Y Y? N Y N Y? N N Y N Y N N Implicit Roles 1 Superuser Y Yes Y Y Y Y Visitor?? No N? N N? N N 1. You cannot assign these roles. The superuser role is a default administrator role that you configure when you first set up Cisco Show and Share. The visitor role is the default role assigned to users who are not logged in. 4-3

34 Procedures Chapter 4 Manage User Access and Permissions Procedures Prerequisites, page 4-4 Assign or Remove User Roles, page 4-4 Search for Users by Their Role Assignments, page 4-6 Prerequisites Create or import user accounts in DMS-Admin. Log in to Cisco Show and Share with administrative privileges. Assign or Remove User Roles You can assign one or more roles to Cisco Show and Share users according to their responsibilities. If you do not assign a specific role to a user, the user is give the visitor role by default. You can assign roles individually or you can select multiple users to assign the same set of roles to. Procedure Step 1 Access the user role management screen: a. Choose Administration from the global navigation. b. Choose Manage > User Roles. The Show and Share User Roles table appears. 4-4

35 Chapter 4 Manage User Access and Permissions Procedures Step 2 Step 3 Select one or more users: a. To navigate the table: Browse Use the pagination controls at the bottom of the table to browse through the list. Sort Click on the User Name, User ID, or User column heading to sort the table by that column. Clicking on the column again reverses the search. Search Use the search field to match a partial name, ID, or address. Do not use phrases with spaces. Filter Filter the table by role, group, or both. b. If using the search or filters, click Go to apply your filter or search. You can combine filtering and searching. To clear the filter or the search, clear the search field and filter lists and click Go again. c. For each user you want to select, check the checkbox to the left of the user name. You can select multiple users and assign them the same set of roles as a batch. Assign or remove user roles: a. Click Edit User Role. The Edit User Roles dialog appears. Step 4 b. To review the users you have selected, click See selected users. A dialog box appears, listing all of the users you have selected. You can remove selected users by clicking the X to the right of their name. Click Done to close the dialog box. c. Check the checkbox next to the roles you want to assign to or remove from the user(s). You can assign or remove more than one role. d. Select Add selected roles to add the roles to the users. Select Remove selected roles to remove the roles. Click Save to save your changes. 4-5

36 Procedures Chapter 4 Manage User Access and Permissions Search for Users by Their Role Assignments You can quickly identify all users who share a user role in common. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Choose Administration from the global navigation. Choose Manage > User Roles. Choose an option from the Filter By list. (Optional) Enter all or part of a username in the Find a User field. Click Go. 4-6

37 5 CHAPTER Manage the Publishing Workflow Revised: May 31, 2011 Concepts, page 5-1 Procedures, page 5-2 Concepts Understand the Publishing Workflow without Approvers, page 5-1 Understand the Publishing Workflow with Approvers, page 5-2 Understand the Publishing Workflow without Approvers The simplest workflow to manage is one in which Show and Share assigns the Video Publisher role implicitly and automatically to every Video Author. This workflow does not impose any process to request or grant permission to publish. Instead, authors can publish anything at their own discretion. While this workflow does not impose much administrative overhead at first, your responsibilities as an administrator might grow quickly and unpredictably if even a few authors are confused, careless, or malicious. 5-1

38 Procedures Chapter 5 Manage the Publishing Workflow Understand the Publishing Workflow with Approvers An alternative workflow does not assign the Video Publisher role to anyone automatically and does not bind it automatically to the Video Author role. Instead. it imposes this framework: Administrators must assign the Video Publisher role manually. Administrators must assign approvers manually to authors who are not publishers. Author and publisher role assignments might share users in common, or might not. Authors who are also publishers Can create, edit, and publish their own work. Authors who are not publishers Can create and edit their own work but are not authorized to publish it. They must submit a request to their assigned approver an intermediary who has the publisher role. Publishers who are not authors Cannot create or edit anything. However, if they are the designated approver for one or more authors, they can receive publishing requests, review drafts that are submitted to them, and allow or deny an author s requests to publish. Procedures Choose a Publishing Workflow, page 5-2 Assign Approvers to Authors, page 5-3 Choose a Publishing Workflow Procedure Step 1 Step 2 Step 3 Choose Administration from the global navigation. Choose Manage > Permissions and Settings. Click an option in the Publishing Rights area, and then click Apply. Step 4 Your options are to allow anyone with the Author role to publish their own videos or to require the Publisher role to publish videos (either by Authors with Publisher privileges or by an approver with Publisher privileges assigned to the author). Stop. You have completed this procedure. 5-2

39 Chapter 5 Manage the Publishing Workflow Procedures What To Do Next Assign Approvers to Authors, page 5-3 Assign Approvers to Authors You can assign approvers to authors and revoke approver assignments that are already in effect. Note Each author can only have one approver; you cannot assign multiple approvers to an author. Procedure Step 1 Step 2 Choose Administration from the global navigation. Choose Manage > Author Approver. A table loads. It identifies all users who have the author role. Step 3 Click a row to highlight it, and then do one of the following: Click to open a list of publishers and to assign an approver to the corresponding author. 5-3

40 Procedures Chapter 5 Manage the Publishing Workflow Note Although the interface allows you to select more than one publisher from the list, only one publisher can be assigned to an author. If you select multiple publishers, only the last one selected will be applied to the author. Step 4 Click to revoke the corresponding author-approver relationship. Stop. You have completed this procedure. 5-4

41 6 CHAPTER Manage Categories Revised: May 31, 2011 Concepts, page 6-1 Procedures, page 6-2 Concepts Understand Categories, page 6-1 Category Permissions, page 6-2 Understand Categories You can create subject categories that apply organizational logic to your growing collection of videos. Authors and publishers can assign one or more categories to their videos. Later, viewers can use these categories to filter their video listing. After you create categories, Show and Share lists them next to the Featured Videos browser. Categories might use a flat organizational structure or be nested inside other categories. 6-1

42 Procedures Chapter 6 Manage Categories Some categories are public while others are private (5.2 only). All private categories are hidden from users except the ones that they are authorized to see. Private categories are not available in Cisco Show and Share and later. Even though a category is private, it may contain videos that are public. Example: Flat categories Example: Nested categories. Example: Public and private categories. Category Permissions You must have the Category Administrator role to create and manage categories. You can only manage categories that you create. You can not see categories created by other category administrators. The superuser user can move, rename, and delete any category even those created by other category administrators. Additionally, the superuser user can reassign category ownership from one user to another. Procedures Create Categories, page 6-3 Rename a Category, page 6-3 Move a Category, page 6-4 Change Category Owner, page 6-4 Delete a Category, page

43 Chapter 6 Manage Categories Procedures Create Categories Note Private categories were removed from Cisco Show and Share During the upgrade, the categories were either converted to public categories or they were removed from the system (but the videos belonging to the categories were not removed). See the Release Notes for Cisco Digital Media Suite 5.2.x for more information. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Choose Administration from the global navigation. Choose Customize > Main Categories. Click Create Category. The Create Category dialog box opens. Enter a unique and descriptive name for this category. (5.2 only) Choose whether this category should be Public or Private. Choose whether this category should be located at the Root level or inside another category that you already defined. Click OK. Stop. You have completed this procedure. Rename a Category You must be the category owner to rename a category. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Choose Administration from the global navigation. Choose Customize > Main Categories. Select the category you want to rename. Click the triangle button ( ) to expand categories that contain subcategories. Click Options. Choose Rename Category. The Rename Category dialog box appears. Type the new category name in the New Category Name field. Click OK. Stop. You have completed this procedure. 6-3

44 Procedures Chapter 6 Manage Categories Move a Category You must be the category owner to move a category. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Choose Administration from the global navigation. Choose Customize > Main Categories. Select the category you want to move. Click the triangle button ( ) to expand categories that contain subcategories. Click Options. Choose Move Category. The Move Category dialog box appears. Choose a new location from the New Location list. Click OK. Stop. You have completed this procedure. Change Category Owner Categories are owned by the user who created them. Category owners can rename, move, and delete their own categories. This procedure allows you to change the ownership of a category. Procedure Step 1 Step 2 Step 3 Step 4 Log into Cisco Show and Share as superuser. Choose Administration from the global navigation. Choose Customize > Main Categories. Select the category for which you want to change ownership. Note You can only change category ownership for top-level categories. Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Click Options. Choose Change Owner. The Change Category Owner dialog box appears. Click Select. Choose a new category owner from the list. Click Save. Stop. You have completed this procedure. 6-4

45 Chapter 6 Manage Categories Procedures Delete a Category You must be the category owner to delete a category. If you delete a category that has sub-categories, the sub-categories are also deleted. Deleting a category does not delete videos that belong to that category; it removes that category from those videos. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Choose Administration from the global navigation. Choose Customize > Main Categories. Select the category you want to rename. Click the triangle button ( ) to expand categories that contain subcategories. Click Options. Choose Delete Category. The Delete Category dialog box appears. Click OK to delete the category. Stop. You have completed this procedure. 6-5

46 Procedures Chapter 6 Manage Categories 6-6

47 7 CHAPTER Manage System-Wide Settings Revised: May 31, 2011 Concepts, page 7-1 Procedures, page 7-2 Concepts Understand Which Features You Can Disable Site Wide, page 7-1 Understand Which Features You Can Disable Site Wide You can disable several features system wide if you choose not to use them. As soon as you disable a feature, it is hidden throughout your site. Visitors and registered users cannot see or use any feature while it is hidden. Later, you can reenable any feature at your discretion. Except where indicated, you can disable any combination of these features: General and Timeline Comments Anonymous Comments Video Ratings Tags Supplemental File Downloads Video Embedding Video Editing Slide Smoothing Note This topic does not address any features that you might license and activate separately. Unlicensed features are hidden even from superusers. Unlicensed features are never active or available until you purchase and install the license to activate them. Individual authors and publishers can disable some of the features that are enabled globally on a video by video basis. Their doing so has no effect on other videos in the site. 7-1

48 Procedures Chapter 7 Manage System-Wide Settings Procedures Disable General and Timeline Comments, page 7-2 Disable Anonymous Comments, page 7-3 Disable Video Ratings, page 7-3 Disable Tags, page 7-4 Disable Supplemental File Downloads, page 7-4 Disable Video Embedding, page 7-5 Disable Video Editing, page 7-5 Enable Image Smoothing for Attached Slides, page 7-6 Configure a Custom Help Link, page 7-7 Change the Contact Your Administrator Link, page 7-8 Disable General and Timeline Comments By default, viewers are allowed to enter general or timeline comments. You can disable this option globally. If comments are allowed globally, authors can disable the ability to comment on a specific video when they publish the video. The setting configured during the video publishing applies to the video being published only. Authors cannot enable commenting for specific videos if comments are disabled globally. By default, commenting is allowed. Procedure Step 1 Step 2 Step 3 Step 4 Choose Administration from the global navigation. Choose Manage > Permissions and Settings. In the System-Wide Settings area, click Do not allow under Comments (general and timeline). To enable general and timeline comments, click Yes, allow commenting. Click Apply to save your changes and make them active for site visitors. 7-2

49 Chapter 7 Manage System-Wide Settings Procedures Disable Anonymous Comments By default, viewers do not have to log in to leave general or timeline comments (if comments are allowed). If a viewer leaves a comment without being logged in, the comment is attributed to Anonymous. You can require users to log in before they can leave comments so that the comment author is known. If anonymous comments are allowed globally, authors can disable the ability to comment anonymously on a specific video when they publish the video. Authors cannot allow anonymous comments if the anonymous comments have been disabled globally. By default, anonymous comments are allowed. Procedure Step 1 Step 2 Step 3 Step 4 Choose Administration from the global navigation. Choose Manage > Permissions and Settings. In the System-Wide Settings area, click Do not allow under Anonymous Comments. To enable anonymous comments, click Yes, allow anonymous users to comment. Click Apply to save your changes and make them active for site visitors. Disable Video Ratings By default, viewers can rate videos. If video ratings are allowed globally, authors can disable the ability to rate a specific video when they publish the video. Authors cannot enable rating for a video if rating has been disabled globally. By default, video rating is allowed. Procedure Step 1 Step 2 Step 3 Step 4 Choose Administration from the global navigation. Choose Manage > Permissions and Settings. In the System-Wide Settings area, click Do not allow under Ratings. To enable rating, click Yes, allow video ratings. Click Apply to save your changes and make them active for site visitors. 7-3

50 Procedures Chapter 7 Manage System-Wide Settings Disable Tags By default, viewers can add tags to videos. These tags appear in the tag cloud on the Cisco Show and Share home page. If tags are allowed globally, authors can disable the ability for viewers to enter tags for a specific video when they publish the video. Authors cannot enable tags for a video if tags have been disabled globally. By default, entering tags is allowed. Procedure Step 1 Step 2 Step 3 Step 4 Choose Administration from the global navigation. Choose Manage > Permissions and Settings. In the System-Wide Settings area, click Do not allow under Tags. To enable video tags, click Yes, allow tags. Click Apply to save your changes and make them active for site visitors. Disable Supplemental File Downloads By default, viewers can download any supplemental files that video authors publish with their videos. You can disable this capability. Disabling video downloads does not remove the supplement files from the system. Instead, the Files tab is hidden for videos that have associated downloadable files. If you reenable supplemental file downloads, any content that was previously uploaded becomes available again. Also, authors can still upload supplemental files with their videos when video downloading is disabled. The files will not be available until file downloading is reenabled. Procedure Step 1 Step 2 Step 3 Step 4 Choose Administration from the global navigation. Choose Manage > Permissions and Settings. To disable file downloading, click Do not allow under Yes, allow downloading in the Video Sharing and Download group of the Video Player Features area. To enable file downloading, click Yes, allow downloading. Click Apply to save your changes and make them active for site visitors. 7-4

51 Chapter 7 Manage System-Wide Settings Procedures Disable Video Embedding By default, viewers can copy an embed code to embed the video into their own web pages. Disabling video embedding removes this option. By default, the video embed code is available to viewers. Procedure Step 1 Step 2 Step 3 Step 4 Choose Administration from the global navigation. Choose Manage > Permissions and Settings. In the System-Wide Settings area, click Do not allow under Video Sharing. To enable video embedding, click Yes, allow embedded video. Click Apply to save your changes and make them active for site visitors. Disable Video Editing By default, authors can edit videos that are in the draft state. The video editor allow authors to crop videos, create chapters, synchronize slides, and change the video thumbnail. If you disable the video editor, authors can still upload slides with their video. However, they will not be able to synchronize the slide to the vide and the Slides tab will not be available to viewers. You should disable video editing if your flash video files are not being served from a flash streaming server. Cisco Show and Share uses nondestructive editing. This means that instead of changing the actual video, Cisco Show and Share inserts markers and pointers to indicate the changes. This type of editing requires the video to be served from a Flash streaming server. If the video is being served from another type of server, such as a simple web server, then the edits that authors make will not appear during playback. If the videos are stored on the Cisco Show and Share server itself, they will be served from a Flash streaming server. Procedure Step 1 Step 2 Step 3 Step 4 Choose Administration from the global navigation. Choose Manage > Permissions and Settings. In the System-Wide Settings area, click Do not allow under Video Editing. To enable video editing, click Yes, allow video editing. Click Apply to save your changes and make them active for site visitors. 7-5

52 Procedures Chapter 7 Manage System-Wide Settings Enable Image Smoothing for Attached Slides Slide quality may be diminished when they are viewed in the Slides tab. This is caused by the resizing of the slide.jpg file. You can enable image smoothing to enhance the quality of the slides displayed in the slides tab. By default, image smoothing is disabled. Limitations and Restrictions If you are hosting the slides on an external server: You must have a crossdomain.xml file in place on the web server that hosts. See Prepare a Web Server for Externally-Hosted Transcript Files, page 3-8, for information about crossdomain.xml files. Do not enable this feature if you are using a content delivery system, such as Cisco ACNS or Cisco ECDS, that uses redirects to server content. If you are hosting the slides (.jpg files) on the Cisco Show and Share appliance, there are no restrictions. Procedure Step 1 Step 2 Step 3 Step 4 Choose Administration from the global navigation. Choose Manage > Permissions and Settings. In the System-Wide Settings area, click Allow under Image Smoothing. To disable image smoothing, click Do not allow. Click Apply to save your changes and make them active for site visitors. 7-6

53 Chapter 7 Manage System-Wide Settings Procedures Configure a Custom Help Link By default, the help link in Cisco Show and Share points to information on Cisco.com. You can change the target of this help link, allowing you to point to your own standards, policies, and procedures for using Cisco Show and Share. Procedure Step 1 Step 2 Step 3 Choose Administration from the global navigation. Choose Manage > Permissions and Settings. Type the URL of your help information in the System help link field. Step 4 Click Apply. 7-7

54 Procedures Chapter 7 Manage System-Wide Settings Change the Contact Your Administrator Link The Contact your administrator link appears on the Cisco Show and Share login page. It is associated with the superuser account. Clicking this link opens up an message with the subject DMM:: Forgotten Password and the superuser address in the To field. To change this address, you must change the address associated with the superuser account. See the Users and Groups chapter in the User Guide for Cisco Digital Media Manager 5.2.x for information about how to change the address: html 7-8

55 8 CHAPTER Manage Content Revised: May 31, 2011 Administrators can remove unwanted comments or videos from the system. Procedures, page 8-1 Procedures Find and Remove Comments, page 8-1 Find and Remove Videos, page 8-2 Find and Remove Comments Procedure Step 1 Step 2 Choose Administration from the global navigation. Choose Manage > Global Controls > Comments and Abuse. A table loads with all video comments. Step 3 Find the comments that you would like to remove. Browse Use the pagination controls, as needed. Search Search for words or phrases that violate your community standards. 8-1

56 Procedures Chapter 8 Manage Content Step 4 To remove a single comment, do the following: a. Click the trash can icon in the corresponding row. b. Click OK. Step 5 To remove multiple comments, do the following: a. Check the check boxes to choose multiple comments. b. Click. c. Click OK. Step 6 Stop. You have completed this procedure. Find and Remove Videos You might need to remove a video because it is obsolete or contains inappropriate or confidential material. Procedure Step 1 Step 2 Choose Administration from the global navigation. Choose Manage > Global Controls > Manage Files. A table of existing videos appears. 8-2

57 Chapter 8 Manage Content Procedures Step 3 Step 4 Find the videos that you would like to remove. Browse Use the pagination controls, as needed. Text Search Search for videos that contain the search term in the title. Age Search Search for videos that are older than the specified number of days. To remove a single video: a. Click the trash can icon in the corresponding row. b. Click OK. Step 5 To remove multiple videos: a. Use the check boxes to choose multiple files. b. Click. c. Click OK. Step 6 Stop. You have completed this procedure. 8-3

58 Procedures Chapter 8 Manage Content 8-4

59 9 CHAPTER Manage Featured Videos Revised: May 31, 2011 Concepts, page 9-1 Procedures, page 9-2 Concepts Understand What It Means to Feature a Video, page 9-1 Understand What It Means to Feature a Video You can encourage your Cisco Show and Share community to watch particular videos that you emphasize and make prominent. For example, you might spotlight videos that: Announce important information, including opportunities and deadlines. Spread exciting or joyous news, or reveal the outcome of a vote or contest. Introduce new tools, concepts, or policies, or explain something clearly that was confusing. Replay a significant or relevant event or meeting. Cisco Show and Share then spotlights these videos in its Featured Videos browser, which all users see. Until you populate the Featured Videos browser for your site, it remains empty. But whenever the Featured Videos browser is populated, thumbnail preview images for spotlighted videos are visible to all community members under the Featured Videos heading. 9-1

60 Procedures Chapter 9 Manage Featured Videos Site visitors simply click the left and right arrows to browse through featured videos and, at their discretion, click a thumbnail to start playback for the corresponding video. Procedures Add Videos to the Featured Videos Browser, page 9-2 Reorder Videos in the Featured Video Browser, page 9-4 Delete Videos from the Featured Video Browser, page 9-4 Add Videos to the Featured Videos Browser Procedure Step 1 Step 2 Choose Administration from the global navigation. Choose Customize > Featured Videos. The Featured Video management screen appears. It has a staging area, where you can add, remove, or reorder the featured videos, and a preview panel where you can see what the Featured Video panel will look like on the home page. 9-2

61 Chapter 9 Manage Featured Videos Procedures Step 3 Click Browse Videos to open the Video Browser. The Video Browser dialog opens. Step 4 Step 5 Check the check box in the Title column to select a video to appear in the featured video list. You can select multiple videos. Clear the checkboxes of videos that you do not want to appear. You can page through the videos or search for videos with specific words in their titles or descriptions. Click OK to close the Video Browser. The selected videos appear in the Featured Video staging area. Step 6 (Optional) Reorder the videos. See Reorder Videos in the Featured Video Browser, page 9-4. Step 7 Step 8 Click Apply. Stop. You have completed this procedure. 9-3

62 Procedures Chapter 9 Manage Featured Videos Reorder Videos in the Featured Video Browser Procedure Step 1 Step 2 Step 3 Choose Administration from the global navigation. Choose Customize > Featured Videos. Click a thumbnail in the staging area and drag it left or right. Drop it on the location where you want it to appear. Step 4 Click Apply. Delete Videos from the Featured Video Browser Procedure Step 1 Step 2 Step 3 Choose Administration from the global navigation. Choose Customize > Featured Videos. Click the X icon above the video you want to remove from the featured video list. Step 4 Click Apply. 9-4

63 10 CHAPTER Manage Tickers Revised: May 31, 2011 Tickers are scrolling text that appears below the Featured Videos on the Cisco Show and Share home page. Procedures Create a Ticker for Your Site, page 10-2 Delete a Ticker, page

64 Procedures Chapter 10 Manage Tickers Create a Ticker for Your Site Procedure Step 1 Step 2 Step 3 Choose Administration from the global navigation. Choose Customize > Ticker. Click Create Ticker. The Create a Ticker dialog box opens. Step 4 Step 5 Step 6 Enter a unique and descriptive name for this ticker. Enter exactly the text message that should crawl across this ticker. Click OK. The Ticker details display. Step 7 Enter a start date and an end date that the ticker should display. Note You cannot define a date range that overlaps the date range of another ticker, except for the default ticker. A regular ticker can have a date range that overlaps the Default Ticker. 10-2

65 Chapter 10 Manage Tickers Procedures Step 8 Click Save. Define a Default Ticker A default ticker is a ticker that plays when no other ticker is defined. If another ticker has a date range that overlaps the Default Ticker date range, the other ticker plays. Step 1 Step 2 Step 3 Choose Administration from the global navigation. Choose Customize > Ticker. Choose a Ticker from the Select a ticker list. Step 4 Step 5 Select Yes from the Default ticker list. Enter a start date and an end date that the ticker should display. Note The date range for a default ticker can overlap the date range of non-default tickers. Step 6 (Optional) Click No end date to create a default ticker that does not expire. Step 7 Click Save. 10-3

66 Procedures Chapter 10 Manage Tickers Edit a Ticker Procedure Step 1 Step 2 Step 3 Choose Administration from the global navigation. Choose Customize > Ticker. Choose a Ticker from the Select a ticker list. Step 4 Step 5 Change the ticker information. Click Save. Delete a Ticker Procedure Step 1 Step 2 Step 3 Choose Administration from the global navigation. Choose Customize > Ticker. Choose a Ticker from the Select a ticker list. Step 4 Click Delete Ticker. A confirmation dialog appears. 10-4

67 Chapter 10 Manage Tickers Procedures Step 5 Step 6 Click OK to confirm the deletion. Click Apply. 10-5

68 Procedures Chapter 10 Manage Tickers 10-6

69 11 CHAPTER Localize and Reskin Show and Share Revised: May 31, 2011 About Customizations, page 11-1 Procedures, page 11-2 About Customizations There are several ways that you can customize your Cisco Show and Share site. This chapter covers the following interface customizations: You can reskin your site. Doing this entails any combination of: Setting or resetting the theme. Setting or resetting the site logo. Setting or resetting the background image. You can choose the language in which Cisco Show and Share renders its system messages and field labels. See the following chapters for information about other types of customization: If you would like to define and organize categories, please see the Manage Categories section on page 6-1. If you would like to choose featured videos, please see the Manage Featured Videos section on page

70 Procedures Chapter 11 Localize and Reskin Show and Share Procedures Choose a Language for the User Interface, page 11-2 Select A Theme, page 11-3 Change the Background Image, page 11-3 Change the Site Logo, page 11-4 Choose a Language for the User Interface The system language preference defines the language that visitors see when they first log in to Cisco Show and Share. Logged-in users can override this setting on an individual basis in their My Preferences area. Procedure Step 1 Step 2 Step 3 Choose Administration from the global navigation. Choose Manage > Permissions and Settings. Choose a language from the System Language Preference list. Step 4 The following languages are available: English Spanish French Click Apply. 11-2

71 Chapter 11 Localize and Reskin Show and Share Procedures Select A Theme The Theme applies an overall look and feel to your Cisco Show and Share site. There are five themes available: Ocean Fire Grass Stone Earth After choosing a theme, you can still change the site logo and background image. Procedure Step 1 Step 2 Step 3 Step 4 Choose Administration from the global navigation. Choose Customize > Skins. Choose a theme from the Select a Theme list. A preview of your selection appears on the right. Click Apply to make your selection active for all users. Change the Background Image You can use the default theme background image or choose a custom background image that is shown behind the Cisco Show and Share page. The background image that you upload must be a nonprogressive JPG. The image must be 1260 x 1024 pixels. Step 1 Step 2 Step 3 Step 4 Choose Administration from the global navigation. Choose Customize > Skins. Choose an option from the Background Image list. Choose Use Theme Image to use the default background image for the theme. Choose Use My Image to upload a custom image. Click Upload New Image to choose a.jpg image from your computer. A preview of your selection appears on the right. Click Apply to make your selection active for all users. 11-3

72 Procedures Chapter 11 Localize and Reskin Show and Share Change the Site Logo You can use the default Cisco Show and Share logo or choose a custom logo that is shown at the top of each Cisco Show and Share page. Any logo image that you upload must be a nonprogressive JPG, a GIF, or a PNG file. The logo must be 398 x 46 pixels. Step 1 Step 2 Step 3 Step 4 Choose Administration from the global navigation. Choose Customize > Skins. Choose an option from the Header Logo list. Choose Use Default Header to use the default Cisco Show and Share logo. Choose Use My Header to upload a custom image. Click Upload a new header logo to choose a.jpg,.gif, or.png image from your computer. A preview of your selection appears on the right. Click Apply to make your selection active for all users. 11-4

73 CHAPTER 12 Configure a Cisco MXE for Video Transcoding Revised: May 31, 2011 This chapter describes how to integrate a Cisco Media Experience Engine (MXE) 3500 with Cisco Show and Share to automatically transcode videos to a common format. This chapter contains the following sections: About Cisco MXE Integration with Cisco Show and Share, page 12-1 Limitations and Restrictions, page 12-2 Procedures, page 12-2 Reference, page 12-5 About Cisco MXE Integration with Cisco Show and Share When Cisco MXE integration is enabled in Cisco Show and Share, videos uploaded to Cisco Show and Share are delivered to the Cisco MXE for transcoding. When the transcoding is complete, the transcoded videos are returned to Cisco Show and Share. Videos are transcoded to the following format: Format: Flash video 8 (.flv) Bitrate: 400 bps Frame rate: 30 fps Maximum height: 268 pixels Maximum width: 480 (for 16x9 ratio), 360 (for 4:3 ratio) Transcoded videos are editable in the Cisco Show and Share video editor. Windows media may contain embedded closed captioning or slides. These will be lost if those videos are transcoded. You can give users the option of not trancoding Windows media files so that the embedded information does not get lost. However, those files will not be editable in the video editor. 12-1

74 Limitations and Restrictions Chapter 12 Configure a Cisco MXE for Video Transcoding Limitations and Restrictions The following limitations apply to Cisco MXE integration with Cisco Show and Share: You can only configure one Cisco MXE or Cisco MXE cluster in Cisco Show and Share. Transcoding is not available for the Record a Video option in Cisco Show and Share. On a Cisco MXE with a Standalone license, the only profile space available is the default profile space. During the integration procedure, you point the default profile space to the transcoding profile created specifically for Cisco Show and Share integration. All transcoding jobs submitted to the Cisco MXE with a Standalone license will be transcoded with the Cisco Show and Share profile. A Cisco MXE with a Resource Manager license does not have this restriction; you can create a dedicated user and profile space for Cisco Show and Share, and other users and profile spaces for other applications. Procedures 1. Integrate a Cisco MXE 3500 with Cisco Show and Share, page Register the Cisco MXE in the Cisco DMM, page Configure Cisco Show and Share to use the MXE for Transcoding Videos, page Verify the Configuration, page 12-4 Integrate a Cisco MXE 3500 with Cisco Show and Share To integrate the Cisco MXE 3500 with Cisco Show and Share, see the appropriate Integration Note for your release verision on Cisco.com: tml 12-2

75 Chapter 12 Configure a Cisco MXE for Video Transcoding Procedures Register the Cisco MXE in the Cisco DMM Cisco Show and Share cannot use the Cisco MXE until the Cisco MXE has been registered in Cisco Digital Media Manager. Procedure Step 1 Step 2 Step 3 Log into Cisco Digital Media Manager ( as superuser. Click Administration. Choose Settings > External Servers > MXE. The Media Experince Engine settings page appears. Step 4 Step 5 Enter the MXE fully qualified domain name in the MXE FQDN field, for example mxe.cisco.com. Enter the FTP credentials that you configured on the Cisco MXE: Field Username Password Value The username of the FTP account you created on the Cisco MXE. For example, dmsftp. The password for the FTP account you created on the Cisco MXE. Step 6 Step 7 Step 8 Select Enabled in the Use of MXE field. Click Save. Cisco DMM verifies the connection to the Cisco MXE. If it cannot contact the Cisco MXE, an error message appears. If you receive an error, verify our settings and try again. Stop. You have completed this procedure. 12-3

76 Procedures Chapter 12 Configure a Cisco MXE for Video Transcoding Configure Cisco Show and Share to use the MXE for Transcoding Videos Procedure Step 1 Step 2 Step 3 Log into Cisco Show and Share with admin or superuser privileges. Chose Administration from the global navigation. Choose Setup > Media Experience Engine. The Media Experience Engine Settings page displays. Step 4 Step 5 Step 6 Select Enable Media Experience Engine. (Optional) Select one of the following choices: Do not transcode Windows Media video content. Prevents Windows media files (.wmv,.wma,.asx, and.asf) from being transcoded. They will be handled natively by Cisco Show and Share. Users will not be able to use the built-in video editor with these file types. This option is enabled by default. Allow Windows media content to be transcoded. Allows Windows media files to be transcoded by the Cisco MXE. Users that are uploading Windows media files are given the option to skip transcoding and have the files processed natively by Cisco Show and Share. They would want to skip transcoding if their media contained embedded closed captioning. When Windows media video content is transcoded, any embedded Closed Captioning is lost. Stop. You have completed this procedure. Verify the Configuration To verify that your Cisco MXE integration with Cisco Show and Share is working, upload a video to Cisco Show and Share and save it as a draft. You should see a status of Processing - Draft. When the processing is complete, your video should show a status of Draft. 12-4

77 Chapter 12 Configure a Cisco MXE for Video Transcoding Reference Reference For more information about customizing transcoder profiles, see the Cisco MXE 3500 documentation:

78 Reference Chapter 12 Configure a Cisco MXE for Video Transcoding 12-6

79 13 CHAPTER Configure Digital Media Encoders Revised: May 31, 2011 Features on the Digital Media Encoders tab help you to manage what if anything your Cisco Show and Share live event users can do with your DMEs. Concepts, page 13-1 Procedures, page 13-3 Reference, page 13-8 Concepts What Are Encoding Formats (Presets)?, page 13-2 What Are Encoder Profiles?, page 13-3 Tip See the Live Events chapter from User Guide for Cisco Show and Share 5.2.x. on Cisco.com to understand concepts that resolve these questions: How does live video differ from video-on-demand? How do pull and push encoder profiles differ? 13-1

80 Concepts Chapter 13 Configure Digital Media Encoders What Are Encoding Formats (Presets)? Show and Share Administration is preconfigured with the recommended encoding formats for DMEs. Encoding formats are named collections of settings think of them as presets for DMEs that authorized live event users operate from within Cisco Show and Share. Each encoding format specifies: A media output type, such as FLV or WMV. Dimensions, such as 640x480, that are suitable for a particular type of playback device. A bandwidth consumption rate that is optimized for the expected network capacity. The overall quality (bitrate, frame rate, and more). Default Encoding Formats When you first start to use Show and Share Administration, you can easily recognize the predefined and preferred formats in the Encoding Formats list. We append the word default to their names. Note There can be only one default at a time for Windows Media. There can be only one default at a time for Flash Video. You can create new encoding formats, edit the currently defined formats, and delete formats. You can also change which two encoding formats your DME should use as its defaults. Therefore, after you change (even one time) which encoding formats are your defaults, the default label no longer signifies that Cisco defined any encoding format in this list. 13-2

81 Chapter 13 Configure Digital Media Encoders Procedures What Are Encoder Profiles? An encoder profile specifies: The network location of a streaming server that your DME should use during a live event. Whether your DME should be active or passive. Active: Your DME pushes WMV streams to your streaming server. Passive: Your DME pulls streams (WMV or otherwise) from your streaming server. Procedures Create Encoder Profiles, page 13-3 Create and Edit Encoding Formats (Presets), page 13-7 Create Encoder Profiles You must create encoder profiles for your DMEs before Cisco Show and Share can use them. Create the Encoder Profile for a Pull Configuration, page 13-3 Create the Encoder Profile for a Push Configuration, page 13-5 Create the Encoder Profile for a Pull Configuration You can configure Cisco Show and Share to use a DME in pull mode. Before You Begin Set up and connect the encoder according to the procedures in its documentation. Log in to Cisco Show and Share as an administrator. Procedure Step 1 Step 2 Choose Administration from the global navigation. Choose Setup > Digital Media Encoders > Encoders and Pull Configurations. Step 3 Click Add a New Encoder. 13-3

82 Procedures Chapter 13 Configure Digital Media Encoders Step 4 Enter the encoder IP address or hostname in the Encoder IP Address/Hostname field. Tip If you do not know the encoder s routable IP address or DNS-resolvable hostname, go to the DME front panel, and then choose Menu > Setup System > Network > 100 Mbit (or 1,000 Mbit) > View Settings > IP Address(es). Step 5 Step 6 Click Discover Encoder, and then wait a moment, until the discovery process is finished. Enter a name and description for this encoder profile. For example, you might identify or describe the owner, location, or purpose of this encoder profile, or enter exactly the serial number text from a sticker on the encoder chassis. Tip We will add this encoder profile as an option in a list. You and any other live event users in your Cisco Show and Share community can then choose and use it. Step 7 Choose options in the Default Encoder Input Settings area to identify the input settings that you will use most often. Step 8 Choose Pull mode as your most common method to publish live events from this encoder profile. 13-4

83 Chapter 13 Configure Digital Media Encoders Procedures Step 9 Click Add a Pull Configuration to add the streaming server pull configurations for this encoder profile. We recommend that you use a port number in the range from 6000 to The default is Tip When you use pull mode, we automatically create a configuration called test only (encoder-direct, port 6990), which you can use to test streams that use this encoder profile. Step 10 Step 11 Click Save Pull Configuration. Click Save this Encoder. A message in your browser confirms that Cisco Show and Share saved the profile. Step 12 Stop. You have completed this procedure. Related Topics What Are Encoder Profiles?, page 13-3 Create the Encoder Profile for a Push Configuration, page 13-5 Create the Encoder Profile for a Push Configuration You can configure Cisco Show and Share to use a DME in push mode. Note We support push mode with Windows Media only. Before You Begin Set up and connect the DME according to the procedures in its documentation. Log in to Cisco Show and Share as an administrator. 13-5

84 Procedures Chapter 13 Configure Digital Media Encoders Procedure Step 1 Step 2 Choose Administration from the global navigation. Choose Setup > Digital Media Encoders > Push Configurations. Step 3 Step 4 Click Add a New Encoder. Enter a name and description for this encoder profile. Tip We will add this encoder profile as an option in a list. You and any other live event users in your Cisco Show and Share community can then choose and use it. Step 5 Create an entry for your streaming server. a. Enter the streaming server s base URL and port number. b. Enter the name of the streaming server s publishing point. Note DO NOT USE your encoder s URL unless you are conducting a brief test with no more than two viewers. c. (Optional) If the streaming server authenticates its users, enter a valid username and password. Step 6 Click Save. 13-6

85 Chapter 13 Configure Digital Media Encoders Procedures A message in your browser confirms that Cisco Show and Share saved this encoder profile. Step 7 Stop. You have completed this procedure. Related Topics What Are Encoder Profiles?, page 13-3 Create the Encoder Profile for a Pull Configuration, page 13-3 Create and Edit Encoding Formats (Presets) You can add or edit an encoding format. Procedure Step 1 Step 2 Choose Administration from the global navigation. Choose Setup > Digital Media Encoders > Encoding Formats. Step 3 Do one of the following. To define a new encoding format, click Add a new Encoding Format. To edit an encoding format that is already defined and saved, click its name in the list. 13-7

86 Reference Chapter 13 Configure Digital Media Encoders Step 4 Enter or choose the required values. Tip Some options and settings differ between Windows Media and Flash. Step 5 Step 6 Click Save. Stop. You have completed this procedure. Related Topics What Are Encoding Formats (Presets)?, page 13-2 UI Reference: Encoding Formats (Presets), page 13-9 Reference UI Reference: Encoding Formats (Presets), page 13-9 Tip See the Live Events chapter from User Guide for Cisco Show and Share 5.2.x. on Cisco.com to learn about our supported: Dimensions for encoded video Encoding bitrates for Flash video Encoding capture profiles for WMV 13-8

87 Chapter 13 Configure Digital Media Encoders Reference UI Reference: Encoding Formats (Presets) Navigation Path Administration > Setup > Digital Media Encoders > Encoding Formats Table 13-1 Encoding Formats Page Element Encoding Format Name Profile Description Set as a Default Format Format Description Enter a unique and meaningful name for this encoding format. Enter a description. Check the check box if Cisco Show and Share should use this encoding format automatically when live event users choose the Use Default Streaming Settings option. Click a radio button to choose its corresponding media format as the one that this encoding format should use. Video Settings Dimensions Pixel Proportion Frame Rate Video Bitrate kbps Choose an option from the list or choose Custom to use dimensions that the list does not contain. Standard (square pixel) is the correct choice for most applications. Choose an option to set the frame rate. Note This element is visible only when you choose Flash as the format. Choose an option to set the bitrate. See the Live Events chapter from User Guide for Cisco Show and Share 5.2.x. on Cisco.com to learn which bitrates we support for Flash video. Note This element is visible only when you choose Flash as the format. Audio Settings Audio Capture {On Off} Enable or disable audio capture. Windows Media Capture Profiles Windows Media Capture Profiles Choose an option to limit bandwidth usage. See the Live Events chapter from User Guide for Cisco Show and Share 5.2.x. on Cisco.com to learn about our supported capture profiles for WMV. Note This element is visible only when you choose Windows Media as the format. Related Topics What Are Encoding Formats (Presets)?, page 13-2 Create and Edit Encoding Formats (Presets), page

88 Reference Chapter 13 Configure Digital Media Encoders 13-10

89 14 CHAPTER Use a Cisco DME to Transcode Video Revised: May 31, 2011 Features on the Digital Media Encoders tab help you to transcode AVI and MPEG2 files into WMV files. This transcoding makes such video files compatible with and reuseable on your Cisco Show and Share site. Concepts, page 14-1 Procedures, page 14-2 Reference, page 14-4 Concepts Understand Transcoding, page 14-1 Understand Transcoding Transcoding is a process of deriving digital media files that use one codec from digital media files that use a different codec; the source file is not changed or destroyed. Because codecs are typically lossy, you might notice that the fidelity of the transcoded output file is not as high as the fidelity of the source file. A transcoding job might take as long as, or possibly longer than, the duration of the source file, depending on multiple factors that include which codecs you use. Related Topics Transcode a Video File, page 14-2 UI Reference: Transcoding, page 14-4 Color-code Reference for the Status of a Transcoding Job, page

90 Procedures Chapter 14 Use a Cisco DME to Transcode Video Procedures Copy a Video File to Your DME for Transcoding, page 14-2 Transcode a Video File, page 14-2 Copy Transcoded Video Output from Your DME, page 14-3 Copy a Video File to Your DME for Transcoding You can copy to your DME a video file that you will transcode through Cisco Show and Share. Procedure Step 1 Step 2 Step 3 Plug a keyboard, mouse, and monitor into your DME. Stage the source file for transcoding. a. Add the source file to a USB 2.0 hard drive or flash drive. b. Connect the USB drive to your DME. c. Use Windows Explorer on your DME to copy the source file from the USB drive to D:\AVFiles\In. Stop. You have completed this procedure. What to Do Next Would you like to transcode the source file now? See the Transcode a Video File section on page Related Topics Understand Transcoding, page 14-1 UI Reference: Transcoding, page 14-4 Color-code Reference for the Status of a Transcoding Job, page 14-5 Copy Transcoded Video Output from Your DME, page 14-3 Transcode a Video File You can use your DME to transcode an AVI or MPEG2 video source file. Before You Begin Copy the source file to your encoder. Log in to Cisco Show and Share as an administrator. Tip We recommend that you schedule your transcoding jobs so that they do not run at the same time as any other encoder tasks, such as encoding live video or saving a live stream to a file. 14-2

91 Chapter 14 Use a Cisco DME to Transcode Video Procedures Procedure Step 1 Step 2 Choose Administration from the global navigation. Choose Setup > Digital Media Encoders > Transcoding. Step 3 Click Add a New Transcoding Task. Step 4 Step 5 Step 6 Enter or choose the required values to define the transcoding job. See UI Reference: Transcoding, page 14-4 for information about the transcoding task fields. Click Save. Stop. You have completed this procedure. What to Do Next Would you like to obtain a copy of your transcoded video, so you can upload it to Cisco Show and Share? See the Copy Transcoded Video Output from Your DME section on page Related Topics Understand Transcoding, page 14-1 UI Reference: Transcoding, page 14-4 Color-code Reference for the Status of a Transcoding Job, page 14-5 Copy Transcoded Video Output from Your DME You can copy the output file from your DME after you transcode a video. Later, you can upload this file to Cisco Show and Share. Before You Begin Copy a video file to your DME for transcoding. Transcode the video. 14-3

92 Reference Chapter 14 Use a Cisco DME to Transcode Video Procedure Step 1 Do one of the following. Are you in the same room with your DME? Are you and your DME in separate locations? When you work with your DME directly a. Use the keyboard, mouse, and monitor that you attached to your encoder and open Windows Explorer. b. Copy the output file from D:\AVFiles\Out to the USB drive. When you work with your DME remotely a. Point your web browser to ftp://<encoder_ip_address>/avfiles/out. b. Right-click the filename in the directory listing. c. Choose the option to download the file. Step 2 Stop. You have completed this procedure. What to Do Next Would you like to upload this output file to Cisco Show and Share? See the User Guide for Cisco Show and Share 5.2.x on Cisco.com. Related Topics Understand Transcoding, page 14-1 UI Reference: Transcoding, page 14-4 Color-code Reference for the Status of a Transcoding Job, page 14-5 Reference UI Reference: Transcoding, page 14-4 Color-code Reference for the Status of a Transcoding Job, page 14-5 UI Reference: Transcoding Navigation Path Administration > Settings > Digital Media Encoders > Transcoding Table 14-1 Transcoding Page Element Transcoding Task Name Encoder Name Start Date/Time Description Enter a unique and meaningful name. Choose the encoder that will transcode the source file. Choose the date and time when the transcoding job should start. 14-4

93 Chapter 14 Use a Cisco DME to Transcode Video Reference Table 14-1 Element Transcoding Page (continued) Description Input Input Encoding Format Input File Name Input Directory Path Choose the media format that the source file uses (AVI or MPEG2). Enter the source filename. Do not include a path. Choose Input - Local Encoder Drive. Use these buttons, as needed: Edit Modifies the input directory path. Clone Copies the input directory path so that you can modify and add it to the list. Add a Path Adds a new input directory path to the list. Output Output Encoding Format Output Directory Path Output File Name Choose a format that includes the word transcode in its title. Choose Output - Local Encoder Drive. Enter the output filename, which must use WMV as its extension. Do not include a path. Related Topics Understand Transcoding, page 14-1 Transcode a Video File, page 14-2 Color-code Reference for the Status of a Transcoding Job, page 14-5 Color-code Reference for the Status of a Transcoding Job In the list of transcoding tasks, a color-coded icon next to a task s name helps you to track its status. The icon color is: Blue, when trancoding is scheduled or postponed. Animated green, when transcoding is in progress. Solid green, when transcoding is completed. Red, when an error has interfered with transcoding. Tip To learn more, mouseover the icon. Related Topics Understand Transcoding, page 14-1 Transcode a Video File, page 14-2 UI Reference: Transcoding, page

94 Reference Chapter 14 Use a Cisco DME to Transcode Video 14-6

95 CHAPTER 15 Use Cisco Show and Share Reports Revised: May 31, 2011 Cisco Show and Share Reports includes extensive features to learn who uses your Cisco Show and Share site and understand how they use it. Concepts, page 15-1 Procedures, page 15-3 Concepts Topics in this section help you to understand and benefit from Cisco Show and Share Reports. Understand the Values That Reports Count, Measure, and Correlate, page 15-1 Understand Filtering, page 15-2 Understand the Values That Reports Count, Measure, and Correlate What Are Page Views? What Are Page Views? page 15-1 What Are Video Streams? page 15-2 What Are Unique Visitors? page 15-2 What Are Referrers? page 15-2 The page view value counts each click in Cisco Show and Share that: Changes visible information, such as which tab is active. Does not play any video. This measurement indicates how many users loaded the page for a video but did not watch it. 15-1

96 Concepts Chapter 15 Use Cisco Show and Share Reports What Are Video Streams? The video stream value counts each click of the Play button in Cisco Show and Share. What Are Unique Visitors? What Are Referrers? Each browser that loads Cisco Show and Share receives a browser cookie for tracking purposes. The unique visitors value counts the total number of browser cookies in use on any particular day. Any day when a browser connects to Cisco Show and Share, we count it is one unique visitor on that day. (Even when a browser reconnects multiple times in one day, Cisco Show and Share Reports counts it as only one unique visitor for that day.) The referrer is exactly the HTTP URL for whatever page was active in a browser immediately before that browser loaded Cisco Show and Share. Understand Filtering Many of our reports are filterable. Other reports are not. The basis for filtering might be a username. Or, the filtering basis might be a video title. 15-2

97 Chapter 15 Use Cisco Show and Share Reports Procedures Any report that supports filtering by video title also includes related user interface elements, including a list of all published videos. In this case, you can do any or all of the following, in any order. Click a video s title in the list to load a report for just that video. Sort the list by video publication date or by title. Expand the list or collapse it. Procedures Populate and View Reports, page 15-4 Maintain the Reports Database, page

98 Procedures Chapter 15 Use Cisco Show and Share Reports Populate and View Reports Note We do not begin to measure viewership for a video until someone watches it in Show and Share. Before You Begin This software uses scalable vector graphics in its charting. For browser requirements, see Release Notes for Cisco Digital Media System 5.2.x on Cisco.com. Log in to Cisco Show and Share as an administrator. Procedure Step 1 Choose Administration from the global navigation, and then click Reports. The first four subtabs load reports that you can refine and filter. The fifth tab helps you to administer the reports database that Cisco Show and Share Reports uses. Step 2 Do any of the following. Choose... Site Wide Traffic >... Per Viewer Traffic >... Summary Page Views Unique Visitors Video Views Video Downloads Referrers User System Info Videos per Viewer Viewers per Video To... Correlate all page views, unique visitors, and video streams, sitewide. Measure total traffic, sitewide, per day. Count the number of unique visitors, sitewide, per day. Measure video viewership, sitewide, per day. Count all video downloads, sitewide. List all URLs that were active in browsers immediately before they loaded Cisco Show and Share. We sort this list by the number of users that each page delivered. Click a URL to load the corresponding page. Count how many visitors used particular browsers, operating systems, and plugins when they used Cisco Show and Share. Identify which videos one viewer watched. Identify all viewers of one video. 15-4

99 Chapter 15 Use Cisco Show and Share Reports Procedures Choose... Per Video Traffic >... Per Author Traffic > Videos per Author Video Views Page Views Video Downloads More Info To... Measure video viewership by date. This is the count of users who clicked Play. Correlate dates with traffic levels. Count the number of downloads per video. See how many viewers clicked More Info. You can filter the results per video. Measure the viewership of all videos that share one author. Step 3 Do one of the following. Enter the start date and end date manually or click to choose either date from a calendar. Then, click Go to refresh the report. Choose an option from the Select a Time Span list. The report is refreshed automatically. Step 4 (Optional) Enter a value to filter what the report includes, and then click Go (or Filter) to refresh the report. In many cases, you can mouse over a graph point to see an exact count of one measured unit or another. Step 5 (Optional) Use the Export to Excel feature to save exported data to a local file. Step 6 Stop. You have completed this procedure. 15-5

100 Procedures Chapter 15 Use Cisco Show and Share Reports Related Topics: Concepts, page 15-1 Maintain the Reports Database, page 15-6 Maintain the Reports Database We recommend that you check the integrity and stability from time to time of your reports database. Tip If your site has a lot of activity, you should perform this check every 60 days. If your site has very little activity, years might pass before there is any need to perform this check. Before You Begin Log in to Cisco Show and Share as an administrator. Procedure Step 1 Choose Administration from the global navigation, and then click Reports > Administration. Step 2 Verify that the Current Database Status indicator shows that the status is Green. The status should be Green. When it is any other color than Green, you must trim older records from the database. Otherwise, when you allow the database to keep growing, Cisco Show and Share Reports becomes progressively slower. In addition, the processes that add new records to your database might not operate quickly enough to record all Cisco Show and Share activity during periods of heavy use. Step 3 Click Archive Prior Months as soon as possible when you see that the status is not Green. 15-6