6202.exam.38q.

Transcription

1 6202.exam.38q Number: 6202 Passing Score: 800 Time Limit: 120 min 6202 Avaya Aura(TM) Contact Center Implementation Exam

2 Exam A QUESTION 1 You are preparing a Windows 2008 Server for Contact Center Manager Server (CCMS) and Server Utility installation. Which operation on the server can the Server Utility perform? A. Perform event preferences B. Perform database restores C. Administer Contact Center Agent login credentials D. Modify Real-Time Display interface parameters /Reference: QUESTION 2 You are installing a standalone Contact Center Manager Server (CCMS) The Application will be installed on a Windows Server 2008 operating system. As a part of the Windows Server 2008 operating system preparation the IPv6 option needs to be removed. What is one way to disable IPv6 functionality? A. IPv6 is disabled by default on Windows Server 2008 operating system B. Perform a NET USE IPV6 DISABLE within a command window C. Under Control Panel, go to System and Security and remove IPv6 addressing D. Right chick on the Local Area Connection Adaptor and select Properties, then clear the IPv6 check box Correct Answer: D

3 /Reference: QUESTION 3 Which operating system features should be enabled in Windows Server 2008 operating system before you install Contact Center Manager Administration (CCMA)? A. Windows Server Backup for running CCMA Server Backups and Internet Information Services (IIS) B. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server C. Storage Manager for SAN s for managing the remote backups and IIS D. IIS and XPS Viewer to view reports on the server /Reference: QUESTION 4 In a SIP based Avaya Aura Contact Center, the Contact Center Manager Server (CCMS) supports secure Transport Layer Security (TLS) communication. When implementing Security Certificate management for TLS in the CCMS, what is the first step that must be accomplished? A. Create the Certificate Store in the CCMS B. Apply the Signed Certificate to the CCMS C. Create a Certificate Signing Request (CSR) file from the CMS D. Apply the Certificate Authority (CA) Root Certificate to the CCMS Correct Answer: D /Reference: QUESTION 5 A company is planning to implement a stand-alone Contact Center Manager Server (CCMS) license with 50 Voice Agents. Which license type should the company purchase?

4 A. Essential B. Nodal NCC C. Nodal Enterprise D. Corporate Enterprise /Reference: QUESTION 6 When commissioning an Avaya Aura Contact Center, You need to associate the Communication Control Toolkit (CCT) with a Contact Center Manager Server (CCMS) Assume the CCMS has Open Queue enabled. Which process is used to associate a CCT server with CCMS? A. In the Communication Control Toolkit (CCT) Windows interface go to Avaya, then to Contact Center, then to CCT, then to CCT Console, to Server Configuration B. In the Contact Center Manager Server (CCMS) Windows interface go to Avaya, then to Manager Server, to Server Configuration C. In the Contact Center Manager Administration (CCMA) web interface go to Launch pad, then to Configuration, then to Server, to Add Server D. In the Contact Center Manager Server (CCMS) Windows interface goes to Avaya, then to Contact Center, then to Manager Server, to Network Configuration E. In the Communication Control Toolkit (CCT) Web Admin interface go to Providers, then to Passive, then to Terminate, to Add Terminate /Reference: QUESTION 7 You have just completed the installation of Contact Center Manager Server (CCMS) and Licensing Manager on a Windows 2008 server The license file now needs to be placed in service How should you complete this task? A. The license file is automatically placed in service via the License Manager Installation process B. You can copy the license file onto the server (D: drive) where the License Manager is installed, and then use the License Manager Configuration utility to point to the file C. You can edit the license file on the server where License Manager is installed, then use the License Manager Configuration utility to update the file

5 D. You can use the License Manager Configuration utility to download the license file from the Avaya license website /Reference: QUESTION 8 A customer works a High Availability solution installed. As a part of the solution, you are implementing active and standby Contact Center Manager Servers (CCMS) with Managed IP. A Contact Center Manager Application (CCMA) server will manage both via the Manage IP addresses. Which statement about Managed IP and server name indentify in the CCMA server is true? A. A DNS or a CCMA hosts file must be configured with only the host server name of the active server and the Managed Contact Center Server Subnet IP address B. A DNS or a configured with only the host server name of the active server and the Contact Center Server Subnet IP address C. A DNS or a configured with a Pseudo Managed Server Name and managed Contact Center Server Subnet IP of the active server pair and Standby servers D. A DNS or a CCMA hosts file must be configured with the host server name of each active and Standby servers and the ELAN Subnet IP of each one of them Correct Answer: C /Reference: QUESTION 9 You increased the multicast time to live value on Contact Center Manager Server (CCMS) Later when checking the RTD multicast configuration, it is discovered that the original setting is still in effect. Which service must be restarted in Windows Services so that the new value can take effect? A. CCMA lcertdservice, the CCMA Real-Time Display Service

6 B. CCMS RDC_Service, the Real-Time Data Calculator Service C. CCMS RSM_Service, the Real-Time Statistical Manager Service D. CCMS SDP_Service, the Statistical Data Propagator Service Correct Answer: D /Reference: QUESTION 10 A customer has installed Contact Center Manager Administration (CCMA) to manage Contact Center Manager Server (CCMS). The servers can communicate with other servers and PCs using either multicast or unicast data. How is real-time data sent from the Avaya Aura Contact Center servers to the desktop PCs? A. CCMS sends only multicast data to CCMA, which then sends either multicast or unicast data to desktop PCs B. CCMS sends only multicast data to CCMA, which then sends only multicast data to desktop PCs C. CCMS sends only multicast data to CCMA, which then sends only unicast data to desktop PCs D. CCMS sends either multicast or unicast data to CCMS, which then sends either multicast or unicast data to desktop PCs Correct Answer: D /Reference: QUESTION 11 A customer has just completed installing an Avaya Aura Contact Center solution with Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA) and Security Framework, The CCMA Server which was just installed with Security Framework needs to be backed up. Which statement about Security Framework backup true? A. Use the CCMA Backup and Restore link under CCMA Configuration B. Use the Security Framework Backup and Restore utility C. The Security Framework can be backed-up using the CCMS Backup Utility D. Backup and restore the security framework configuration from the UCM Web Based tool Correct Answer: B

7 /Reference: QUESTION 12 You are currently implementing HA (High Availability) campus solution on the Contact Center Manager Server (CCMS), and have done he following: Installed the standby server with its own ELAN and Contact Center LAN IP addresses Obtained two IP addresses for the managed IP addresses ELAN and the Contact Center LAN Configured the hosts file and the DNS that will reflect the new managed IP addresses Marked the server as active with all of the managed IP and standby server IP addresses on the active server under server mode configuration screen What is the next step in the deployment of campus HA? A. Configure the standby server manually as a standby with the same information that was entered at the active server B. Configure a backup location, run immediate backup of the active server, and run a restore of the same backup on the standby server C. Enable shadowing on the active server and synchronize the database D. Enable shadowing on the standby server and synchronize the active server database Correct Answer: B /Reference: QUESTION 13 A customer has an Avaya Aura Contact Center with Application Module Link (AML) connectivity to an Avaya Communication Server 1000 (CS1000) switch. Trouble-shooting a Controlled Directory Numbers (CDN) call problem has begun, It has been configured that Contact Center Manager Server (CCMS) has acquired the CDN. What should be occurring at this time on the CS1000 switch? A. VSID is defined B. CNTL should be set to YES C. RPRT should be set to YES D. The ASID parameter should set to YES Correct Answer: B

8 /Reference: QUESTION 14 You are configuring the RSM settings on a newly installed Contact Center manager Server (CCMS). Which address is within the acceptable range for use as an IP multicast address on CCMS? A B C D Correct Answer: B /Reference: QUESTION 15 An Avaya Aura Agent Desktop client is running Windows XP with SP3 installed. You want to ensure that the real-time reporting data will be xxx the client. Which two methods will ensure this? (Choose two.) A. Add Internet Explorer to the firewall exception list B. Add the address to the trusted site list under the Internet Explorer C. Disable both multicast and unicast at the Contact Center Manager Administration (CCMA) server D. Open the appropriate ports in the client firewall E. Windows XP with SP3 is not supported, only SP2 and lower an supported D /Reference:

9 QUESTION 16 Which process is performed by the Contact Center Server database migration tool during an upgrade? A. It creates a new database for the upgrade to Avaya Aura Contact Center B. It extracts customer data and prepares it for the upgrade to Avaya Aura Contact Center C. It upgrades all processes to Avaya Aura Contact Center D. It migrates Avaya Aura Contact Center applications to new server platforms Correct Answer: B /Reference: QUESTION 17 A customer has an Avaya Communications Server 1000 (CS 1000) and wants to implement SIP Based Avaya Aura Contact Center. What is the minimum release of the CS1000 software that is supported with the SIP Based Contact Center? A. 40 B. 50 C. 55 D. 60 Correct Answer: B /Reference: QUESTION 18 When deploying Avaya Aura Contact Center servers. Which third-party software applications are supported? A. Specified anti-virus software, (off-line) back-up utilities, and Customer Relationship Management (CRM) services B. Specified anti-virus software and (off-line) back-up utilities C. Specified anti-virus software and Avaya Aura Agent Desktop

10 D. Specified anti-virus software, (off-line) back-up utilities, and Avaya Aura Agent Desktop Correct Answer: B /Reference: QUESTION 19 You have just completed installing Contact Center Manager Administration (CCMA) and Security Framework. An external LDAP user heeds to the created via the Unified Communications Manager (UCM). Which configuration must be run before creating the user? A. Configure the LDAP server information under the external authentication B. Under the Add Administrative user window choose Authentication type-external and configure the server IP C. The CCMA User Migration tool must be used to configure the LDAP server D. The user must be created via Access and Partition Management under the CCMA /Reference: QUESTION 20 A customer is implementing a SIP-based Avaya Aura Contact Center. The customer currently has Avaya Aura ME (Midsize Enterprise) system installed (Formerly known as MBT-Midsize Business Template). Which protocol is used to transfer messages between the Avaya Aura ME AES (Application Enable Service) component and the Contact Center Manager Server (CCMS) component?

11 A. Meridian Link Protocol B. H323 C. TR/87 D. Application Module Link (AML) Correct Answer: C /Reference: QUESTION 21 A customer is deploying Security Framework with single sign on (SSO) functionality. As a part of the configuration, it is necessary to login to the Security Framework web tool-ucm. Which user can access and configure the Configuration window? A. admin B. sysadmin C. webadmin D. local server administrator /Reference: QUESTION 22 A customer has purchased Avaya Aura Contact Center with the correct licensing to provide Open Queue session license and to provide agent licenses for the required multimedia contact types. For this customer, where is Open Queue enabled? A. In the Contact Center Manager Sever (CCMS), Server Configuration, in the Main Menu Licensing tab B. in the Contact Center License Manager, Configuration, in the Contact Center Licensing tab C. in the CCMS, Multimedia Commissioning, Multimedia Licensing tab D. in the Contact Center Manager Administration (CCMA), Configuration, Applications, in the LM Service Configuration Setup tab

12 /Reference: QUESTION 23 You are installing a new SIP-based Contact Center Manager Server (CCMS). Which statement about setting up and configuring the hardware connections for the CCMS is true? A. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is not required B. A direct connection to the ELAN subnet through a dedicated second NIC is required C. A direct connection to the Contact Center Server subnet through a dedicated NIC is not required D. A direct connection to both the ELAN subnet and the Contact Center Server subnet through a dedicated NIC is not required /Reference: QUESTION 24 You have installed Contact Center Manager Administration (CCMA) and Security Framework on the same server. The customer wants to force Unified Communications Manager (UCM) users to change their password every 60 days. Which link under UCM is used to change the password aging setting? A. Administrative Users B. Audit C. Password D. Policies Correct Answer: D /Reference:

13 QUESTION 25 You are installing the Contact Center Manager Administration (CCMA) software on a prepared server for the first time. This will be the first CCMA server on the network. The System Readiness Check window indicates under the software tab that Web Server Internet Information Service (xx) is not installed on the server. The installation wizard was stopped. What should be done to connect the error? A. Return the installation wizard and ignore the message B. Continue the installation wizard, then download and install IIS before rebooting C. Re-install the Windows operating system with IIS Service D. Using Windows 2008 Server Manager, Add Role that will install IIS Correct Answer: D /Reference: QUESTION 26 You have been asked to activate Avaya Aura Agent Desktop Display functionality in the Call Center. Which component is a prerequisite for Agent Desktop Display in the Avaya Aura Contact Center environment? A. properly configured parameters on the Multimedia server B. RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMM) C. unicast communication from the CCMS to the client PCs D. multicast or unicast communication from CCMS to Contact Center Manager Administration (CCMA) Correct Answer: D /Reference: QUESTION 27 Which three items will back up using the Contact Center manager Administration (CCMA) Backup and Restore utility? (Choose three)

14 A. Access Classes B. Emergency Help configuration settings C. Partitions D. Real-Time Reporting configuration settings BD /Reference: QUESTION 28 A customer has a prepared that works with Service Demand Architecture (SOA) web services directly to the Contact Center Manager Server (CCMS) which are SOA web services enabled at the Contact Center Manager Server (CCMS)? A. Using the CCMS server configuration, access the WS Open interface tab and select SOA ENABLED B. SOA is enabled by default in the CCMS as a part of the installation C. SOA Web Service is not supported in Avaya Aura Contact Center 6.0 D. While adding a new CCMS server to the Contact Center Manager Administration (CCMA) server via the web client. Select the web services are under the new CCMS server being added and select SOA ENABLED /Reference: QUESTION 29 After successful installation of the Contact Center application, Avaya releases a patch for this particular site which is required to fix a problem reported for the Contact Center Manager server (CCMS) for this site. Currently, the service pack AvayaAura_CCMS_ is installed on the CCMS and no roll-up patches have yet been installed. What is a valid name for the site specific patch? A. AvayaAura_CCMS_ _ServicePack B. AvayaAura_CCMS_ _ServicePack

15 C. AvayaAura_CCMS_ _Patch D. AvayaAura_CCMS_ _Patch Correct Answer: C /Reference: QUESTION 30 You have just completed the installation of Contact Center Manager Server (CCMS) and Licensing Manager on a Platform Vendor Independent (PVI). How should you complete the installation of the Server Utility? A. You will need to have Avaya support personnel remotely install the Server Utility B. You can reinsert the installation DVD and run setup exe again, selecting only the Server Utility to be installed C. You will need to restart the entire installation process, beginning with the installation of the operating system D. You can install the Server Utility from a shortcut on the Windows Start menu Correct Answer: B /Reference: QUESTION 31 You are installing Contact Center manager Administration (CCMA) on a standalone server. How should the IP multicast address be set on the CCMA server that? A. The CCMA server IP multicast sending address must be the same as the IP multicast sending address on the Contact Center Manager Server (CCMS) but different from the IP multicast receiving address in CCMA B. The CCMA server IP multicast sending address must be the same as the IP multicast receiving address on the CCMS, but different from the IP multicast sending address in CCMA C. The CCMA server IP multicast sending address must be the same as the IP multicast sending address on the CCMS, but different from the IP multicast sending address in CCMA D. The CCMA server IP multicast sending address must be the same as the CCMA server IP multicast sending address, but different from the IP multicast sending

16 address in CCMS Correct Answer: D /Reference: QUESTION 32 You are preparing to connect the hardware for the Contact Center Manager (CCMS) in a dual-network interface card (NIC) configuration. Which statement describes the dependency that must be considered? A. Ensure that NetBIOS on both of the NICs is enabled B. The ELAN subnet card comes first in the binding order C. The Contact Center Server subnet card comes first in the binding order D. If the server has more than two NICs, ensure that all NICs are enabled and all have IP addresses assigned to them Correct Answer: C /Reference: QUESTION 33 Which three operating systems are supported for a Contact Center Manager Application (CCMA) client installation? (Choose three.) A. Windows 2000 Professional B. Windows XP Professional SP2 or later C. Windows Vista Business SP1 (32-bit)

17 D. Windows Vista Basic E. Windows 7 Correct Answer: BCE /Reference: QUESTION 34 To ensure resiliency, you have been tasked to add an additional licensing server to the network in which configuration will the additional licensing server work? A. when the standby license manager is configured in a Nodal licensing environment B. when the licensing server is manually selected C. When the two licensing servers are configured for agent license load balancing D. when the two licensing servers operate in an active-standby configuration Correct Answer: D /Reference: QUESTION 35 A customer has an Avaya Aura Contact Center installed with License Manager co-resident on Contact Center Manager Server (CCMS). Which two operations can the License manager Configuration utility be used to perform on the server? (Choose two.) A. Display status of Primary and Secondary License Manager B. Display the maximum number of Voice Agents allowed to login C. Display License Manager Communication error codes D. Apply a new License Manager unlock code to reset the grace period D /Reference:

18 QUESTION 36 You are configuring the Contact Center Manager Server (CCMS) operating system as part of the pre-installation tasks. What is a valid name for the server computer name? A. Toronto2 B. 2Toronto C. Toronto2_ D. Toronto 2 /Reference: QUESTION 37 A customer is installing Avaya Aura Contact Center with Application Module Link (AML) connectivity to an Avaya Communication Server 1000 (CS1000) switch with a remote survivable CS1000 backup site (Geographical Redundancy). As part of the solution the customer wants to implement xxx AML based contact center with Contact CENTER Manager Server (CCMS) installed in the main site and in a remote Backup site. You are currently installing the primary site CCMS. What is the process for configuring the CS1000 Remote Backup/Survival Call Server (Survival Media Gateway)? A. during CCMS Installation go to the Installation Data Window to the CS1000 tab, enter the CS1000 SMG ELAN IP address in the Alternative Switch IP Address Field B. during CCMS Installation go to the Installation Data Window to the CS1000 tab, enter the CS1000 SMG Contact Center Subnet IP address in the Alternative Switch IP Address Field C. In the CS1000 System Element Manager, configure the alternate Switch IP Address, The CS1000 will distribute the primary CCMS registration IP to the backup CS1000 SMG D. In the CS1000 System, configure a management IP and use this IP in the Switch IP Address field under the CS1000 tab in the Installation Wizard /Reference:

19 QUESTION 38 Which main components on Avaya Aura for Midsize Enterprises (formerly known as MBT), must be configured to integrate with Contact Center Manager Server (CCMS) in an Avaya Aura Contact Center environment? A. System Platform, Media Server and Utility Server B. Cdom, WebLM License Manager and XEN Server C. SIP Enablement Services, Application Enablement Services and Communications Manager D. Office Communications Server, Media Application Server and Converged Office Server Correct Answer: C /Reference: