Exam Code: Exam Name: Avaya Aura(TM) Contact Center Implementation Exam. Version 14.1

Transcription

1 Number: Passing Score: 800 Time Limit: 120 min File Version: Exam Code: Exam Name: Avaya Aura(TM) Contact Center Implementation Exam Version 14.1

2 QUESTION 1 You are installing Contact Center Manager Administration (CCMA) on a standalone server. Which statement regarding passwords associated with CCMA running on a Windows Server 2008 operating system is true? A. The ice Admin user account can be deleted during the CCMA installation B. The ice Admin user account password must be established during installation of CCMA C. If the ice Admin password is changed, CCMA cannot be logged on to either as web admin of any other user D. If the default web admin password is changed, CCMA cannot be logged on to either as ice Admin or as any other user /Reference: : QUESTION 2 Which pre-installation preparations must be completed on a Platform Vendor Independent (PVI) server before installing Avaya AuraTM Contact Center server applications? A. Enable IPV6. Ensure SNMP is disabled. Enable NetBIOS. The ELAN card must be first in the binding order B. Enable IPV6. Ensure SNMP is enabled. Enable NetBIOS. The Contact Center Subnet (CLAN) card must the first in the binding order C. Disable IPV6. Ensure SNMP is enabled. Disable NetBIOS. The Contact Center Subnet (CLAN) card must be first in the binding order D. Disable IPV6. Ensure SNMP is enabled.disable NetBIOS.The ELAN card must be first in the binding order /Reference: : QUESTION 3 You are preparing a Windows 2008 Server for Contact Center Manager Server (CCMS) and Server Utility installation. Which operation on the server can the Server Utility perform? A. Perform event preferences B. Perform database restores C. Administer Contact Center Agent login credentials D. Modify Real-Time Display interface parameters /Reference: : QUESTION 4 You are installing a standalone Contact Center Manager Server (CCMS) The Application will be installed on a Windows Server 2008 operating system. As a part of the Windows Server 2008 operating system preparation the IPv6 option needs to be removed.

3 What is one way to disable IPv6 functionality? A. IPv6 is disabled by default on Windows Server 2008 operating system B. Perform a NET USE IPV6 DISABLE within a command window C. Under Control Panel, go to System and Security and remove IPv6 addressing D. Right chick on the Local Area Connection Adaptor and select Properties, then clear the IPv6 check box /Reference: : QUESTION 5 Which operating system features should be enabled in Windows Server 2008 operating system before you install Contact Center Manager Administration (CCMA)? A. Windows Server Backup for running CCMA Server Backups and Internet Information Services (IIS) B. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server C. Storage Manager for SAN's for managing the remote backups and IIS D. IIS and XPS Viewer to view reports on the server /Reference: : QUESTION 6 In a SIP based Avaya AuraTM Contact Center, the Contact Center Manager Server (CCMS) supports secure Transport Layer Security (TLS) communication. When implementing Security Certificate management for TLS in the CCMS, what is the first step that must be accomplished? A. Create the Certificate Store in the CCMS B. Apply the Signed Certificate to the CCMS C. Create a Certificate Signing Request (CSR) file from the CMS D. Apply the Certificate Authority (CA) Root Certificate to the CCMS /Reference: : QUESTION 7

4 A company is planning to implement a stand-alone Contact Center Manager Server (CCMS) license with 50 Voice Agents. Which license type should the company purchase? A. Essential B. Nodal NCC C. Nodal Enterprise D. Corporate Enterprise /Reference: : QUESTION 8 When commissioning an Avaya AuraTM Contact Center, You need to associate the Communication Control Toolkit (CCT) with a Contact Center Manager Server (CCMS) Assume the CCMS has Open Queue enabled. Which process is used to associate a CCT server with CCMS? A. In the Communication Control Toolkit (CCT) Windows interface go to Avaya, then to Contact Center, then to CCT, then to CCT Console, to Server Configuration B. In the Contact Center Manager Server (CCMS) Windows interface go to Avaya, then to Manager Server, to Server Configuration C. In the Contact Center Manager Administration (CCMA) web interface go to Launch pad, then to Configuration, then to Server, to Add Server D. In the Contact Center Manager Server (CCMS) Windows interface goes to Avaya, then to Contact Center, then to Manager Server, to Network Configuration E. In the Communication Control Toolkit (CCT) Web Admin interface go to Providers, then to Passive, then to Terminate, to Add Terminate /Reference: : QUESTION 9 You increased the multicast time to live value on Contact Center Manager Server (CCMS) Later when checking the RTD multicast configuration, it is discovered that the original setting is still in effect Which service must be restarted in Windows Services so that the new value can take effect? A. CCMA lcertdservice, the CCMA Real-Time Display Service B. CCMS RDC_Service, the Real-Time Data Calculator Service C. CCMS RSM_Service, the Real-Time Statistical Manager Service D. CCMS SDP_Service, the Statistical Data Propagator Service /Reference: : QUESTION 10

5 A customer has installed Contact Center Manager Administration (CCMA) to manage Contact Center Manager Server (CCMS), The servers can communicate with other servers and PCs using either multicast or unicast data How is real-time data sent from the Avaya AuraTM Contact Center servers to the desktop PCs? A. CCMS sends only multicast data to CCMA, which then sends either multicast or unicast data to desktop PCs B. CCMS sends only multicast data to CCMA, which then sends only multicast data to desktop PCs C. CCMS sends only multicast data to CCMA, which then sends only unicast data to desktop PCs D. CCMS sends either multicast or unicast data to CCMS, which then sends either multicast or unicast data to desktop PCs /Reference: : QUESTION 11 A customer has just completed installing an Avaya AuraTM Contact Center solution with Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA) and Security Framework, The CCMA Server which was just installed with Security Framework needs to be backed up. Which statement about Security Framework backup true? A. Use the CCMA Backup and Restore link under CCMA Configuration B. Use the Security Framework Backup and Restore utility C. The Security Framework can be backed-up using the CCMS Backup Utility D. Backup and restore the security framework configuration from the UCM Web Based tool /Reference: : QUESTION 12 You are currently implementing HA (High Availability) campus solution on the Contact Center Manager Server (CCMS), and have done he following. Installed the standby server with its own ELAN and Contact Center LAN IP addresses. Obtained two IP addresses for the managed IP addresses ELAN and the Contact Center LAN. Configured the hosts file and the DNS that will reflect the new managed IP addresses. Marked the server as active with all of the managed IP and standby server IP addresses on the active server under server mode configuration screen What is the next step in the deployment of campus HA? A. Configure the standby server manually as a standby with the same information that was entered at the active server B. Configure a backup location, run immediate backup of the active server, and run a restore of the same backup on the standby server C. Enable shadowing on the active server and synchronize the database D. Enable shadowing on the standby server and synchronize the active server database /Reference:

6 : QUESTION 13 A customer has an Avaya AuraTM Contact Center with Application Module Link (AML) connectivity to an Avaya Communication Server 1000 (CS1000) switch. Trouble-shooting a Controlled Directory Numbers (CDN) call problem has begun, It has been configured that Contact Center Manager Server (CCMS) has acquired the CDN What should be occurring at this time on the CS1000 switch? A. VSID is defined B. CNTL should be set to YES C. RPRT should be set to YES D. The ASID parameter should set to YES /Reference: : QUESTION 14 You are configuring the RSM settings on a newly installed Contact Center manager Server (CCMS). Which address is within the acceptable range for use as an IP multicast address on CCMS? A B C D /Reference: : QUESTION 15 An Avaya AuraTM Agent Desktop client is running Windows XP with SP3 installed. You want to ensure that the real-time reporting data will be xxx the client Which two methods will ensure this? (Choose two.) A. Add Internet Explorer to the firewall exception list B. Add the address to the trusted site list under the Internet Explorer C. Disable both multicast and unicast at the Contact Center Manager Administration (CCMA) server D. Open the appropriate ports in the client firewall E. Windows XP with SP3 is not supported, only SP2 and lower an supported D /Reference: : QUESTION 16 Which process is performed by the Contact Center Server database migration tool during an upgrade? A. It creates a new database for the upgrade to Avaya AuraTM Contact Center B. It extracts customer data and prepares it for the upgrade to Avaya AuraTM Contact Center C. It upgrades all processes to Avaya AuraTM Contact Center

7 D. It migrates Avaya AuraTM Contact Center applications to new server platforms /Reference: : QUESTION 17 You are preparing a Platform Vendor Independent (PVI) server for Contact Center manager Server(CCMS) Application installation The Contact Center type is an Application Module Link (AML) based Avaya Communications Server 1000 (CS1000) Contact Center multimedia (CCMM) is not a part of the solution Which two statements describe the settings that should be configured from Date and Time? (Choose two.) A. Ensure the Windows time service is disabled B. Ensure the Windows time service is enabled C. Ensure Windows Date and Time Settings are disabled D. Ensure Windows Date and Time Settings are enabled E. Ensure both "automatically adjust clock for daylight savings changes" and "automatically synchronize with an internet time server" check boxes are selected C /Reference: : QUESTION 18 You are migrating a CCMS database from a previous release of Contact Center Manager Server (CCMS) which was co-resident with Command Control Toolkit (CCTT), and is about to restore the database using the restore option from the database maintenance utility, The new CCMS is co-resident with CCT What will corrupt the database once the restore has completed? A. Restore contents="data" B. Restore contents ="Schema" C. Application options = "CCT" and "CCMS" D. Applications options= "CCMS" and Media Type = "Tape Drive" /Reference: : QUESTION 19 You are planning to install the License Manager Application on the same server on which Contact Center Manager Server (CCMS) is installed Which IP address should be entered when configuring the contact center components that require access to the License Manger?

8 A. the Contact Center Server subnet IP address of the server used for CCMS B. the ELAN IP address of the server used for CCMS C. the ELAN IP address of the switch D. the Contact Center subnet IP address of the server used for Contact Center Server Administration (CCMA) /Reference: : QUESTION 20 You have installed Contact Center Manager Administration (CCMA), and need to change SSL and ADAM (Active Directory Application Mode) port numbers due to a port conflict On CCMA server, what is used to change the port number? A. CCMA Launch pad Configuration B. Server Configuration Parameter C. ADAM Port Number Utility D. AD-LDS ADSI Edit /Reference: : QUESTION 21 A customer has an Avaya Communications Server 1000 (CS 1000) and wants to implement SIP Based Avaya AuraTM Contact Center. What is the minimum release of the CS1000 software that is supported with the SIP Based Contact Center? A. 40 B. 50 C. 55 D. 60 /Reference: : QUESTION 22 When deploying Avaya AuraTM Contact Center servers. Which third-party software applications are supported? A. Specified anti-virus software, (off-line) back-up utilities, and Customer Relationship Management (CRM) services B. Specified anti-virus software and (off-line) back-up utilities C. Specified anti-virus software and Avaya AuraTM Agent Desktop D. Specified anti-virus software, (off-line) back-up utilities, and Avaya AuraTM Agent Desktop

9 /Reference: : QUESTION 23 A customer is deploying Security Framework with single sign on (SSO) functionality As a part of the configuration, it is necessary to login to the Security Framework web tool-ucm. Which user can access and configure the Configuration window A. admin B. sysadmin C. webadmin D. local server administrator /Reference: : QUESTION 24 A customer has purchased Avaya AuraTM Contact Center with the correct licensing to provide Open Queue session license and to provide agent licenses for the required multimedia contact types For this customer, where is Open Queue enabled? A. In the Contact Center Manager Sever (CCMS), Server Configuration, in the Main Menu Licensing tab B. in the Contact Center License Manager, Configuration, in the Contact Center Licensing tab C. in the CCMS, Multimedia Commissioning, Multimedia Licensing tab D. in the Contact Center Manager Administration (CCMA), Configuration, Applications, in the LM Service Configuration Setup tab /Reference: : QUESTION 25 You are installing a new SIP-based Contact Center Manager Server (CCMS) Which statement about setting up and configuring the hardware connections for the CCMS is true? A. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is not required B. A direct connection to the ELAN subnet through a dedicated second NIC is required C. A direct connection to the Contact Center Server subnet through a dedicated NIC is not required D. A direct connection to both the ELAN subnet and the Contact Center Server subnet through a dedicated NIC is not required /Reference: :

10 QUESTION 26 How does Avaya recommend a Release Update (RU) or Service Pack (SP) be added during the installation of the AuraTM Contact Center applications? A. Create a shared folder with full access on a network drive and download the RU or SP to it B. Stop the installation and use Add/Remove Programs to add the downloaded RU or SP C. Create a folder on the server where the Contact Center software is being installed and download the RU or SP to it D. Download the RU or SP and write it onto a DBD and then use the DVD to install it onto the server /Reference: : QUESTION 27 A customer has a multimode environment with Network Control Center (NCC), Contact Center Manager Administration (CCMA), and co-resident Contact Center Manager Server (CCMS) License manager Server Utility. What is the correct order to upgrade their servers? A. co-resident CCMS/License Manager/Server Utility, then NCC then CCMA B. CCMA, then NCC then co-resident CCMS/License Manager/Server Utility C. NCC, then CCMA then co-resident CCMS/License Manager/Server Utility D. NCC, then co-resident CCMS/License Manager/Server Utility then CCMA /Reference: : QUESTION 28 You are installing Avaya AuraTM Contact Center with Contact Center Manager Seer (CCMS) Contact Center Manager Administrator (CCMA), Communications Control Toolkit (CCT), Contact Center Multimedia (CCMM), License Manager and Server Utility, As part of the preparation of the xxx a dedicated partition for all Applications Logs has been created. Which utility is used to point to the new Trace logs partition A. Cache Log Controller B. Log Archiver Utility C. Log Control Utility D. Trace Control Utility /Reference: : QUESTION 29 You are using Security Framework installed on the network for single sign on (SSO) proposes. Currently two existing Contact Center Manager administration (CCMA) systems are working with the Security Framework. An additional new CCMA was added.

11 Which statement describes what should be done to use the SSO functionality by the new Server? A. Add the new CCMA host name to the Security Framework as a trusted site. Then SSO will be enabled B. Configure the "Security Settings" section in the CCMA Server new Configuration utility. Then the Policy Agent for SSO will be enabled C. Map between the CCMA Existing user to a Communications Control Toolkit (CCT) User by using the "CCMA User Migration" tool on the CCMA Server, then SSO will be enabled D. Configure the "Security Settings" on the CCMA Windows Server 2008 operating system and point to the Security Framework IP Address, then SSO will be enabled /Reference: : QUESTION 30 You have installed Contact Center Manager Administration (CCMA) and Security Framework on the same server, The customer wants to force Unified Communications Manager (UCM) users to change their password every 60 days. Which link under UCM is used to change the password aging setting? A. Administrative Users B. Audit C. Password D. Policies /Reference: : QUESTION 31 You are installing the Contact Center Manager Administration (CCMA) software on a prepared server for the first time This will be the first CCMA server on the network. The System Readiness Check window indicates under the software tab that Web Server Internet Information Service (xx) is not installed on the server. The installation wizard was stopped. What should be done to connect the error? A. Return the installation wizard and ignore the message B. Continue the installation wizard, then download and install IIS before rebooting C. Re-install the Windows operating system with IIS Service D. Using Windows 2008 Server Manager, Add Role that will install IIS /Reference: : QUESTION 32 You have been asked to activate Avaya AuraTM Agent Desktop Display functionality in the Call Center Which component is a prerequisite for Agent Desktop Display in the Avaya AuraTM Contact Center environment?

12 A. properly configured parameters on the Multimedia server B. RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMM) C. unicast communication from the CCMS to the client PCs D. multicast or unicast communication from CCMS to Contact Center Manager Administration (CCMA) /Reference: : QUESTION 33 Which three items will back up using the Contact Center manager Administration (CCMA) Backup and Restore utility? (Choose three) A. Access Classes B. Emergency Help configuration settings C. Partitions D. Real-Time Reporting configuration settings BD /Reference: : QUESTION 34 A customer has a prepared that works with Service Demand Architecture (SOA) web services directly to the Contact Center Manager Server (CCMS) which are SOA web services enabled at the Contact Center Manager Server (CCMS)? A. Using the CCMS server configuration, access the WS Open interface tab and select SOA ENABLED B. SOA is enabled by default in the CCMS as a part of the installation C. SOA Web Service is not supported in Avaya AuraTM Contact Center 6.0 D. While adding a new CCMS server to the Contact Center Manager Administration (CCMA) server via the web client. Select the "web services" are under the new CCMS server being added. and select SOA ENABLED /Reference: : QUESTION 35 After successful installation of the Contact Center application, Avaya releases a patch for this particular site which is required to fix a problem reported for the Contact Center Manager server (CCMS) for this site.

13 Currently, the service pack "AvayaAura_CCMS_ " is installed on the CCMS and no roll-up patches have yet been installed. What is a valid name for the site specific patch? A. AvayaAura_CCMS_ _ServicePack B. AvayaAura_CCMS_ _ServicePack C. AvayaAura_CCMS_ _Patch D. AvayaAura_CCMS_ _Patch /Reference: : QUESTION 36 A customer has Avaya AuraTM Midsize Enterprise (formerly MBT) and is implementing SIP Based Contact Center Manager (CCMS), They are running the installation wizard and have reached the installation Data window Under the SIP Network tab, which IP address should be entered in the SIP CTI Proxy Server field? A. the AES Server IP address B. the Avaya Communications Server 1000(CS1000) Network Routing Server (NRS) IP address C. the SES Server IP address D. the Media Server IP address /Reference: : QUESTION 37 You are installing Avaya AuraTM Contact Center with Application Module Link (AML) connectivity to an Avaya Communications Server 1000 ( CS1000) Rls. 6.0 and Call Pilot Rls 5.0 To integrate the systems, where must the Call Pilot IP address be configured during the CCMS installation? A. Installation Data window, CS1000 tab B. Installation Data window, CCMS tab C. Installation Data window, License Manager Tab D. Installation Data window, Call Pilot tab /Reference: : QUESTION 38 You are preparing for the first backup of the Contact Center Manager Server (CCMS). The environment requires a backup to a remote directory. Which step is required for a successful database backup via the Contact Center Database Maintenance window?

14 A. Add the Windows user account to the "Log on as a backup" policy B. Configure backup username using Server Name\username format under the Backup Location tab C. Shut down all services on the CCMS D. Verify that a backup tape is available /Reference: : QUESTION 39 When installing SIP-based Avaya AuraTM Contact Center, what component provides Voice Processing for calls entering the contact center? A. Media Processing Server (MPS') B. Call Pilot C. Media Application Server (MAS) D. Avaya AuraTM Midsize Enterprise (MBT) /Reference: : QUESTION 40 You have just completed the installation of Contact Center Manager Server (CCMS) and Licensing Manager on a Platform Vendor Independent (PVI). How should you complete the installation of the Server Utility? A. You will need to have Avaya support personnel remotely install the Server Utility B. You can reinsert the installation DVD and run setup exe again, selecting only the Server Utility to be installed C. You will need to restart the entire installation process, beginning with the installation of the operating system D. You can install the Server Utility from a shortcut on the Windows Start menu /Reference: : QUESTION 41 You are installing Contact Center manager Administration (CCMA) on a standalone server. How should the IP multicast address be set on the CCMA server that? A. The CCMA server IP multicast sending address must be the same as the IP multicast sending address on the Contact Center Manager Server (CCMS) but different from the IP multicast receiving address in CCMA B. The CCMA server IP multicast sending address must be the same as the IP multicast receiving address on the CCMS, but different from the IP multicast sending address in CCMA C. The CCMA server IP multicast sending address must be the same as the IP multicast sending address on the CCMS, but different from the IP multicast sending address in CCMA

15 D. The CCMA server IP multicast sending address must be the same as the CCMA server IP multicast sending address, but different from the IP multicast sending address in CCMS /Reference: : QUESTION 42 You are preparing to connect the hardware for the Contact Center Manager (CCMS) in a dual-network interface card (NIC) configuration. Which statement describes the dependency that must be considered? A. Ensure that NetBIOS on both of the NICs is enabled B. The ELAN subnet card comes first in the binding order C. The Contact Center Server subnet card comes first in the binding order D. If the server has more than two NICs, ensure that all NICs are enabled and all have IP addresses assigned to them /Reference: : QUESTION 43 Which three operating systems are supported for a Contact Center Manager Application (CCMA) client installation?(choose three) A. Windows 2000 Professional B. Windows XP Professional SP2 or later C. Windows Vista Business SP1 (32-bit) D. Windows Vista Basic E. Windows 7 CE /Reference: : QUESTION 44 In a customer's Local Area Network, some segments in the network do not allow multicast for transmitting data. When configuring the Contact Center Manager Administration (CCMA) using the RTR Registry Settings (Real-Time Reporting), how can network bandwidth usage be limited? A. In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow B. In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow C. In the Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow D. In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow

16 /Reference: : QUESTION 45 Avaya requires you to configure a remote support access tool on Avaya AuraTM Contact Center servers to provide remote support. Which remote access tool does Avaya recommend? A. NetMeeting B. pcanywhere C. LogMeln Rescue D. Remote Desktop Access /Reference: : QUESTION 46 You want to implement High Availability which licensable feature is needed as a part of the License File? A. Multiplicity B. Networking C. Standby Server D. Universal Networking /Reference: : QUESTION 47 To ensure resiliency, you have been tasked to add an additional licensing server to the network in which configuration will the additional licensing server work? A. when the standby license manager is configured in a Nodal licensing environment B. when the licensing server is manually selected C. When the two licensing servers are configured for agent license load balancing D. when the two licensing servers operate in an active-standby configuration /Reference: : QUESTION 48 A customer has an Avaya AuraTM Contact Center installed with License Manager co-resident on Contact Center Manager Server (CCMS) Which two operations can the License manager Configuration utility be

17 used to perform on the server? (Choose two) A. Display status of Primary and Secondary License Manager B. Display the maximum number of Voice Agents allowed to login C. Display License Manager Communication error codes D. Apply a new License Manager unlock code to reset the grace period D /Reference: : QUESTION 49 You are configuring the Contact Center Manager Server (CCMS) operating system as part of the preinstallation tasks. What is a valid name for the server computer name? A. Toronto2 B. 2Toronto C. Toronto2_ D. Toronto 2 /Reference: :