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1 Avaya_3308 Number: 3308 Passing Score: 800 Time Limit: 120 min File Version: Avaya 3308 Questions & Answers Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam Version: 4.0 Avaya 3308 Exam

2 Exam A QUESTION 1 You are playing back a contact in the interactions application under contacts. The audio is playing fine, but you have no screen replay. You have confirmed that the screen has recorded, and is replayable from the Avaya Contact Recorder (ACR). What is causing this problem? A. ThePlayBackInstallation application has not been installed on your computer. B. Your role does not allow you to replay screen. C. You are logged in awsuperuser. D. Your preferences is not set to display screen for contacts replay. Correct Answer: D / : QUESTION 2 Where are Avaya Contact Recorder (ACR) alarms logged? A. In the Tomcat logs B. in the acr logs C. in the usage report logs D. in the var logs / QUESTION 3 Using a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your old PC. When navigating to Internet Explorer closes with no error. What is causing this problem? A. You are using Internet Explorer 8 B. You are using the wrong URL C. You don't have network connectivity to the Application Server. D. You have the pop-up blocker turned on. / : QUESTION 4 Prior to starting to delete the calls from the calls partition, by default what is the free space that the diskmanager will attempt to keep free on the calls partition?

3 A. 1 MB B. 1 GB C. 100 MB D. 500 MB Correct Answer: D / : QUESTION 5 Which statement about the Avaya WFO/Framework Management Service Account is true? A. You arenotallowed to change the Management Service Account username after initial installation. B. You arenotallowed to change the Management Service Account password after initial installation. C. The Management Service Account requires administrative rights on SQL Databases. D. The Management Service Account must be defined within a workgroup. Correct Answer: A / : QUESTION 6 Where can an Avaya WFO/Framework administrator view all user changes in its administrative pages? A. the user log B. the alarm status C. the audit viewer D. the installer log / : QUESTION 7 Where can an Avaya Contact Recorder (ACR) backup be restored? A. on any newly install system with the same Linux operation system version B. on any recorder

4 C. only to the recorder system from which backup is performed D. only on a standby or slave server of the backed-up master recorder / : QUESTION 8 Which three Avaya WFO/Framework maintenance tasks should be completed on a daily or weekly basis? (Choose three.) A. Confirm services are running. B. Check active alarms. C. Check data fragmentation. D. Perform database backups. E. Consider loading trends. Correct Answer: ACD / : QUESTION 9 You have the following servers. 1. Avaya Contact Recorder Master 2. Avaya Contact Recorder Standby 3. Avaya Contact Recorder Slave 4. Centralize Search and Reply server What is the correct order for upgrading the Avaya Contact Recorder (ACR) servers? A. 1, 3, 2, 4 B. 2, 1, 3, 4 C. 3, 1, 2,4 D. 4, 1, 3, 2 Correct Answer: A / : QUESTION 10 Which three types of reports are included with Quality Monitoring (QM)? (Choose three.) A. usage reports B. activity reports

5 C. calibration reports D. historical reports E. screen reports CE / : QUESTION 11 A customer's Avaya Contact Recorder (ACR) has been in production for the last 5 years. Recently you have noticed that that the var partition is low on disk space, even after performing the database vacuum and clearing unwanted files from the partition. What is the first step that must be performed to bring the size down? A. Identify the customer retention requirement, Login to the PostgreSQL, and delete the old call details manually. B. Identify the customer retention requirement, and Go to General SetupRecorder and change the "Retain call details for (months)" setting on the ACR webpage. C. Identify the customer retention requirement, and delete the old call recording from the call partition. D. Go to General SetupRecorder and change "Allow Full Database Vacuum on Startup if required". / : QUESTION 12 Which statement describes how to backup the Audio and Screen recording for the Quality Monitoring (QM) system? A. Backup the contents directory on the QM Server. B. Backup the SQL database on the QM Server. C. Backup the /ecorder directory on the Avaya Contact Recorder (ACR). D. Archive the contents of the /call directory on the Avaya Contact Recorder (ACR). Correct Answer: D / : QUESTION 13 Which procedure should be completed before upgrading an Avaya Contact Recorder (ACR) to R12? A. Backup the ACR postgres database. B. Start the ACR Service. C. Apply any existing software hotfixes. D. Backup the ACR MS SQL database. Correct Answer: A

6 / : QUESTION 14 Which three parameter filters can be used to customize a report query? (Choose three.) A. Date Range B. Framework Server C. Groups and Users D. Evaluation Data E. License CD / : QUESTION 15 Which command backs-up the postgres database on an Avaya Contact Recording Linux server? A. pg_dump format=c compress=5 eware> backup filename B. backup_postgres> backup filename C. pg_backup format=c compress=5 eware> backup filename D. pg_backup_postgres> backup filename / : QUESTION 16 Which tool can be used for migrating evaluations from Quality Monitoring (QM) R11.0 to QM R12.0? A. User Migration Tool (UMT) B. Custom Data Migration Mapper (CDMM) C. Quality Monitoring R7.x Migration Tool D. Data Import Tool / : QUESTION 17 Which two statements describe the prerequisites for installing the Avaya WFO/Framework server?

7 (Choose two.) A. It is required to be installed in a workgroup without being part of customer's domain. B. It is required to be installed on the customer's domain. C. It is required to be installed with local administrator account. D. It is required to be installed with an IMSA account. Correct Answer: AC / : QUESTION 18 You are installing the Linux version of an Avaya Contact Recorder (ACR), and you have installed the operating system using the required Kickstart script. Which two accounts should you check before you continue with the application installation? (Choose two.) A. User account: verint B. User account: witness C. User account: root D. User account: administrator E. User account: guest E / : QUESTION 19 You are planning the installation of an Avaya Contact Recorder (ACR) on Linux. Which three settings can you set using the Kickstart application on the ACR installation disk? (Choose three.) A. Keyboard B. Size of the /calls directory. C. Time Zone D. Linux firewall settings E. Eth0 IP address Correct Answer: ABE / QUESTION 20 Which statement describes Avaya Contact Recorder (ACR) R12 on Windows or Linux?

8 A. It is supported on a 32 bit operating system. B. It is supported on a 64 bit operating system. C. It is supported with MSSQL running on the ACR. D. It is supported with Google Chrome. / : QUESTION 21 Which process is designed to verify that the server has passed the prerequisites, and is ready to install? A. SR Tool B. WFO setup.exe C. Cap Test D. Avaya WFO Preinstall utility Correct Answer: D / : QUESTION 22 You are planning to install Avaya Contact Recorder (ACR) on a customer site that is using an Avaya Communication Server 1000 as a PBX. Which two devices should be reachable by the ACR& (Choose two.) A. Avaya Contact Center Manager Server (CCMS) B. Avaya Communication Server 1000 Call Server C. Avaya IP Telephones D. Avaya Communication Server 1000 Gateway E. Avaya Media Application Server C / : QUESTION 23 What is required for Avaya Contact Recorder (ACR) with CS1000?

9 A. SCCS 5.0 or CCMS 6.0 or higher B. IP_API_A licenses C. CS1000 Release 4.0 or higher D. Communication Manager 5.0 or higher Correct Answer: A / : n_and_administration_guide QUESTION 24 Which statement regarding the Communication Manager configuration for the Avaya Contact Recorder (ACR) is true? A. The Universal Call ID (CID) must be disabled. B IP telephones must be created for each DMCC port required on the recorder. C. Tone detection must be configured with all recording modes. D. Enhanced conferencing must be disabled. / : QUESTION 25 You are planning to install Avaya Contact Recorder (ACR) on a customer site that is using an Avaya Communication Manager as a PBX. Which two devices should be reachable by the ACR? (Choose two.) A. Avaya Session Manager B. Avaya Application Enablement Server C. Avaya IP Telephones D. Avaya Communication Manager Gateway C / : QUESTION 26 A customer would like to expand their Avaya Contact Recording solution with new channels. They are already close to the limit for a single physical recorder and would like to have all channels available for the Quality Monitoring (QM) server to access. Which solution would you suggest?

10 A. a partitioned solution by adding on another totally independent recorder B. a Master Slave topology with the slave/slaves recording the audio and video C. a Central Reply server should be asked to the solution D. a QM server to take over the additional recording load Correct Answer: D / : QUESTION 27 A customer needs a solution for their Avaya Contact Recorder (ACR). They currently have an ACR master and three slaves. Which action can the customer take to turn their solution into a high resiliency solution? A. Add another ACR master. B. Add another ACR slave. C. Add an ACR standby. D. Add an ACR TDM server. / : QUESTION 28 When deciding on the setup of Avaya Contact Recorder (ACR) you need to choose between A. 729 and G.711 as codes. What are two implications of recording calls using G.711 rather G.729? (Choose two.) B. Several times more bandwidth will be needed between the recorder and the source. C. Bulk recording capacity of a givenserver will be about halved. D. The quality will be a little lower for bulk recording, but a little better for Quality Monitoring (QM). E. The storage space requirements for Quality Monitoring (QM) will be different from bulk recording. Correct Answer: AB / : QUESTION 29 Which Quality Monitoring related licensed feature must be disabled? A. Voice Recording, Search, and Reply B. Integration to Quality Monitoring (QM) R7 C. Contacts Based Search and Reply D. Contacts Based Search and Reply

11 / : QUESTION 30 Which statement describes a part of the Avaya WFO/Framework server validation process? A. The server group and server type are automatically detected by the SR Validator. B. The SR Validator compares the current installation and configuration to the requirement file for that server. C. The SR Validator attempts to fix any issues it finds. D. All server validation information is maintained on a separate logging server. Correct Answer: A / : QUESTION 31 What happens when the Framework installation fails? A. The installer will stop and quit from the tool. Once the issue is resolved, the installer will restart from the beginning of the installation. B. Failed components will be tracked in the installer's log file. C. Errors will appear in black text in the SR tool. D. All installation errors will appear on the alarms page of Element Manager. Correct Answer: D / : QUESTION 32 It is strongly recommended to install the RedHat operating system (OS) from the Kickstart file (ks.cfg). When running the Kiskstart.exe for Avaya Contact Recorder (ACR), which three components are necessary to create a ks.cfg file? (Choose three.) A. the IP addresses of the network interfaces B. the name of extra RedHat Package Manager (RPM) packages to be installed C. the MAC address of the Network Interface Card (NIC) Eth0 D. the IP address of the Network Time Protocol (NTP) server E. the /var partition size Correct Answer: ABD / QUESTION 33 While waiting to activate an Avaya Contact Recording license, some tests are run with the five-day license.

12 Once the full license is obtained, what is the path to update the Avaya Contact Recording to the full license? A. System > License > Change License B. System > Manage Users > Change License C. General Setup > Recorder > License D. General Setup > Recorder > Key Management Server / : QUESTION 34 To license Avaya Contact Recording a three digit code is needed. What is this code called, and where can it be found? A. Avaya CR License code; Recorded Status > Ports B. License Generation Key; System > License C. Avaya CR License code; System > License D. License Generation Key; General Setup > Recorder / : QUESTION 35 Which two statements about the Server Readiness Validation tool are true? (Choose two.) A. It creates a report to show any trouble spots. B. It validates media drives. C. It validates database drives. D. It validates operating system settings. C / : QUESTION 36 Which statement describes the Recorder Number that is given to the Master Avaya Contact Recorder (ACR)? A. It is a unique identifier for every ACR, and it is a 6 digit number beginning with the number 6.

13 B. It is a unique identifier for every ACRdetermined by the Customer Sold To number. C. It is a unique identifier for every ACRdetermined by the Customer Site ID. D. It is a unique identifier for every ACR, and it is a 6 digit number beginning with the number 8. / : QUESTION 37 An installer has just integrated Avaya Contact Recorder (ACR) R12 with the Element Manager module of Avaya WFO/Framework to use the Quality Monitoring (QM) feature. Which statement describes how the Integration with QM component can be validated to be working? A. Check the QM link status on the ACR webpage under recorder status. B. Check for updated configuration XML files in the EMA cache directory on ACR. C. Check EQconnect Link status on QM. D. Check IF connect Adapter status on QM. / : QUESTION 38 A customer has installed two Network Interface Cards (NICs) on an Avaya Contact Recording Server, and they are unable to capture Real-time Transport Protocol (RTP) packets. What are three possible reasons they are encountering this problem& (Choose three.) A. The wrong NIC has been selected to use for RTP. B. Both NICs belong to the same subnet, and are on a different subnet than the CLAN/H323, and AES IP address defined. C. There is no network path between both NICs and the recorded IP telephones. D. The gateway has not been set up on the NIC for only search and Replay purposes. E. There is no network path between the Avaya Aura Communication Manager media resources and the NIC on the Avaya Contact Recording server to use for RTP. Correct Answer: ACE / : QUESTION 39 A technician is installing Avaya Contact Recorder (ACR) with Avaya Aura Communication Manager on a customer site. What is the path to verify that the link to ACR is "UP"?

14 A. System > Audit Trail B. General Setup > Communication Manager Interface C. Recorder Status > Server D. Operations > Bulk Recording / : QUESTION 40 In Avaya Contact Recorder (ACR) R12, where can you check the total calls observed by ACR via CTI today, or since startup? A. ACR Admin webpagerecorder StatusCTI monitors B. ACR Admin PageOperationsBulk Recording C. ACR Admin webpagerecorder StatusServer D. ACR Admin webpagesystem / QUESTION 41 After a successful installation, what is the only page accessible from the Avaya WFO/Framework administrative pages? A. Alarm Status B. License Management C. General Settings D. Server Roles Correct Answer: D / : QUESTION 42 Which data source type does Avaya Workforce optimization (WFO) Quality Monitoring require to record audio? A. dialer B. phone C. quality D. operations Correct Answer: A

15 / : QUESTION 43 A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with multi-dn recording. To support multi-dn recording, what is the minimum release of software on the CS1000 and Avaya Aura Contact Center? A. CS1000E R5.5 and Avaya Aura Contact Center R6.2 B. CS1000E R7.0 and Contact Center Manager Server (CCMS) R6.0 C. CS1000E R4.5 and Avaya Aura Contact Center R6.2 D. CS1000E R6.0 and Contact Center Manager Server (CCMS) R7.0 / : QUESTION 44 A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura Contact Center, in a SIP based Contact Center. Assuming that the only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information? A. Meridian Link Services on the Avaya Aura Contact Center B. Application Enablement Services C. Communication Control Toolkit D. equality Balance CTI Events Input E. CTI Link as configured on the Communication Manager / : QUESTION 45 On a standalone Avaya Contact Recorder (ACR), which switch type must be configured for SIP recording? A. Communication Manager B. CS 1000 C. CS2Ч00 D. AACC (only) Correct Answer: A / :

16 QUESTION 46 Which two servers require a License Activation Key? (Choose two.) A. Avaya Contact Recorder Standby B. Avaya Central Replay Server C. Avaya Contact Recorder Slave D. Avaya Contact Recorder Master C / : QUESTION 47 Before connecting to the Enterprise Manager server, on which ACR must unlimited strength encryption be enabled? A. Avaya Contact Recorder (ACR) Master only. B. Avaya Contact Recorder (ACR) Master and Standby only. C. All Avaya Contact Recorder (ACR) Master Standby and Slaves D. All Avaya Contact Recorder (ACR) Master Standbys and CRSs / : QUESTION 48 When an Avaya Contact Recorder (ACR) server is installed with more than one Network Interface Card (NIC), what should be set to indicate which NIC to use for audio and screen content streams? A. General Setup > Recorder > Reply Server(s) B. General Setup > Recorder >Key ManagementServer C. General Setup > Recorder > IP address on this server to use for recordings D. General Setup > Recorder > URL(s) of external control port(s) to connect to / : QUESTION 49 A subset of the information sent to the application logs can also be forwarded to one or more Syslog servers. Which steps are necessary to configure this Syslog on the Avaya Contact Recorder (ACR)? A. Access the ACR webpage undergeneral Setup.RecorderUpdate the URL(s) of `External Control Port(s) to connect to'. B. Access the Syslog webpage under General Setup.SyslogSNMP Notification Destination.

17 C. Access the ACR webpage <IP address>:8080/servlet/acr?=mtce, and update the Syslog server information under `Syslog Host(s) to send logging to' D. Access the ACR webpage under General Setup.RecorderUpdate the IP address on this server to use for recordings. Correct Answer: A / : QUESTION 50 Which page of the Avaya Contact Recorder (ACR) web client is used for SIP recording configuration? A. General Setup > SIP B. General Setup > Contact Center Interface C. General Setup > Avaya Aura Contact Center Interface D. General Setup > Meridian Link Services Correct Answer: D / : QUESTION 51 For integration with the Enterprise Management server, on which server does the EMA component of the recorder need to be enabled? A. the Avaya Contact Recorder (ACR) Master only. B. the Avaya Contact Recorder (ACR) Master and Standby only. C. all Avaya Contact Recorder (ACR) Master, Standby, and CRSs D. All Avaya Contact Recorder (ACR) Master,Standby,and Slaves / :

Avaya. Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation.

Avaya. Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation. Avaya 3308 Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation http://killexams.com/exam-detail/3308 B. Access the Syslog webpage under General Setup. Syslog SNMP Notification Destination.