HARNESSING THE POWER OF ONLINE CONTENT IN OLM

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1 OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User HARNESSING THE POWER OF ONLINE CONTENT IN OLM Presented March 2014 Anne Saulnier & John Hobart

2 WEBINAR AGENDA Online Tracking Overview Automatic AICC SCORM Why is SCORM Tracking so Difficult in OLM? Overview of SCORM Adapters Demo of New Non-Java SCORM Tracking Additional Online Resources Related Offerings from Synergy Codeworks Hosted Content Server Tracking Troubleshooting Help Remote Support Packages Q&A Session

3 ONLINE TRACKING OVERVIEW - AUTOMATIC The OLM Player Window can load anything that will display in a browser. If it s not AICC or SCORM compliant, OLM will mark the Learner as Completed right away. OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User

4 OLM PLAYER WINDOW

5 WHAT CAN GO WRONG WITH DELIVERING AUTOMATIC CONTENT? Pop-up blockers Network security Network connectivity Missing plug-ins

6 BROWSER POP-UP BLOCKERS If content is set to load in a new window, pop-up blockers can prevent it from loading. I m still waiting for my content to load OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User

7 OPEN IN A NEW WINDOW CHECKBOX

8 OLM PLAYER WINDOW WITH POP-UP

may block it completely. I m getting an error. OLM (ebs.

9 NETWORK SECURITY If embedded content is loaded from an external website like YouTube, network security policies may block it completely. I m getting an error. OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User

10 EXAMPLE CANNOT DISPLAY PAGE ERROR

11 NETWORK CONNECTIVITY Slow connections or connections that drop frequently can prevent the delivery of multi-media content. I m getting some weirdness. OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User

MISSING PLUG-INS Browser security settings and/or a lack of Administrator rights on a client machine may prevent the installation of required

12 MISSING PLUG-INS Browser security settings and/or a lack of Administrator rights on a client machine may prevent the installation of required plug-ins such as Flash, Sliverlight, Java, or others. My page is blank. OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User

13 EXAMPLE OLM PLAYER WINDOW WITH MISSING PLUG-IN

14 ONLINE TRACKING OVERVIEW AICC Aviation Industry CBT Committee (AICC) Established in 1988 HTTP AICC Communication Protocol (HACP) Uses URL-encoded requests Communicates via Hypertext Transfer Protocol (plain HTTP) Allows content to be launched and tracked through standard web browsers Common for third-party providers like Skillsoft

15 WHAT CAN GO WRONG WITH TRACKING AICC CONTENT? Anything that could go wrong with delivering content that is automatically tracked Pop-up blockers Network security Network connectivity Missing plug-ins Missing or incomplete crossdomain.xml file

16 CROSSDOMAIN FILE EXPLANATION Content typically resides on a different server with a different domain. Hi, whoever you are. Here s that content you requested. OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User

17 CROSSDOMAIN FILE EXPLANATION The OLM Player Window communicates back to OLM in plain text over HTTP or HTTPS with tracking info. Hi, OLM! This Learner is launching some AICC content from content.xyz.com! OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User

18 CROSSDOMAIN FILE EXPLANATION A simple XML file resides on the E-Business Suite server (OLM) with a list of trusted domains. Can I trust information from the XYZ domain? OLM (ebs.abc.com) Crossdomain.xml Yes. It s on my list! OLM Player Window End User Content Server (content.xyz.com)

19 CROSSDOMAIN FILE LOOKS LIKE THIS

20 CROSSDOMAIN FILE ISSUES Sometimes the file is missing completely and needs to be added to the DocumentRoot in Oracle by a DBA. Can I trust information from the XYZ domain? OLM (ebs.abc.com) Hello? Anyone? Bueller? OLM Player Window End User Content Server (content.xyz.com)

21 CHECK TO SEE IF THE FILE IS THERE Delete everything in your Oracle E-Business Suite URL after the /OA_HTML/ Append crossdomain.xml to the end of the URL and see if your XML file appears in the browser window. If it doesn t appear, create a new one with the right domains and ask your DBAs to put it in the DocumentRoot of each Oracle instance you play content from.

22 CROSSDOMAIN FILE ISSUES Sometimes the Content Server s domain is not listed and needs to be added. Can I trust information from the XYZ domain? OLM (ebs.abc.com) Crossdomain.xml No. It s not on my list. OLM Player Window End User Content Server (content.xyz.com)

23 ONLINE TRACKING OVERVIEW SCORM Shareable Content Object Reference Model (SCORM) Provides a set of technical standards for elearning Commissioned by the Department of Defense through the Advanced Distributed Learning (ADL) initiative in 1997

24 WHY IS SCORM TRACKING SO DIFFICULT IN ORACLE LEARNING MANAGEMENT? There are many places to look when tracking fails. Corporate environments typically have: Multiple browsers Different security settings Many versions of the Java Runtime Environment Some browser security policies block some versions of the Java Runtime Environment. Updates to any of these variables in an environment can have unintended consequences for tracking elearning.

25 WHY IS SCORM TRACKING SO DIFFICULT IN ORACLE LEARNING MANAGEMENT? Most of the tracking issues stem from the technical challenges presented by security restrictions with crossdomain scripting. OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User

26 WHY IS SCORM TRACKING SO DIFFICULT IN ORACLE LEARNING MANAGEMENT? JavaScript raises a security exception to the browser when called from a different domain. Hey, Internet Explorer, something shady is coming through from a different domain in this frame... The browser shuts down communication. OLM Player Window No worries. I ll just suppress it.

27 OVERVIEW OF SCORM ADAPTERS Set of HTML, JavaScript, and Java files Required on each Content Server that serves SCORM content Different for SCORM 1.2 and SCORM 2004 Invisible to the Learner OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User SCORM Adapters

28 OVERVIEW OF SCORM ADAPTERS User launches a piece of content in the OLM Player Window that is designated as SCORM-compliant. I would like to launch this SCORM-compliant content from content.xyz.com. OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User SCORM Adapters

29 OVERVIEW OF SCORM ADAPTERS OLM reviews the Starting URL for the content the OLM Player Window is requesting. The content you ve requested starts with OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User SCORM Adapters

30 OVERVIEW OF SCORM ADAPTERS OLM scans its list of available SCORM Adapters to see if it can match the prefix of the URL. I have a SCORM Adapter listed that has a prefix of OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User SCORM Adapters

31 OVERVIEW OF SCORM ADAPTERS OLM sends back a link to the appropriate SCORM Adapter with some additional parameters in the URL. Please load this SCORM Adapter page from content.xyz.com. I ve also appended some variables for the SCORM Adapter to reference. OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User SCORM Adapters

32 OVERVIEW OF SCORM ADAPTERS The SCORM Adapter is loaded into the client s browser and reads the variables from OLM. The SCORM Adapter loads the elearning content from the same server it came from. Here are the files that OLM said you wanted. I m going to answer any JavaScript calls from here in your browser. OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User SCORM Adapters

33 OVERVIEW OF SCORM ADAPTERS All JavaScript communication in the OLM Player Window frame happens between the SCORM Adapter and the content it loaded from the same server. Hey, SCORM Adapter, this Learner is on slide 1! OLM (ebs.abc.com) OLM Player Window Got it. Thanks! Content Server (content.xyz.com) End User SCORM Adapters

34 OVERVIEW OF SCORM ADAPTERS (JAVA) The SCORM Adapter uses a Java Applet to relay the tracking details back to OLM. Got it. Thanks! Hey, SCORM Java Applet, this Learner is on slide 1! OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User SCORM Adapters

35 OVERVIEW OF SCORM ADAPTERS (JAVA) The SCORM Adapter uses a Java Applet to relay the tracking details back to OLM. Got it. Thanks! Hey, OLM, this Learner is on slide 1! OLM (ebs.abc.com) OLM Player Window Content Server (content.xyz.com) End User SCORM Adapters

37 NEW NON-JAVA SCORM TRACKING FOR ORACLE LEARNING MANAGEMENT Different SCORM Adapters are required for: SCORM 1.2 Release 11i SCORM 1.2 Release 12.0.X SCORM 1.2 Release 12.1 to up to JRE 1.7.0_40 SCORM 1.2 Release 12.1 to from JRE 1.7.0_45+ SCORM 1.2 Release HRMS RUP4+ up to JRE 1.7.0_40+ SCORM 1.2 Release HRMS RUP4+ from JRE 1.7.0_45+ SCORM 2004 Release HRMS RUP4+ up to JRE 1.7.0_40 SCORM 2004 Release HRMS RUP4+ from JRE 1.7.0_45+

38 WHAT CAN GO WRONG WITH SCORM TRACKING? The same common tracking issues we ve already discussed Pop-up blockers Network security Network connectivity Missing plug-ins The SCORM Adapter is missing completely The SCORM Adapter is the wrong version The Prefix URL is incorrect Mixed Mode is disabled on the browser Multiple versions of Java exist on the client Java gets blocked by the browser entirely

39 MISSING SCORM ADAPTERS SCORM Adapters must be on all Content Servers RUP 4 and above require SCORM 1.2 and SCORM 2004 SCORM Adapters

40 THE PREFIX URL Keep the Prefix URL as short as possible

41 MIXED MODE IN INTERNET EXPLORER HTTP and HTTPS content can be blocked for an Internet zone

42 MULTIPLE VERSIONS OF JAVA ARE INSTALLED ON THE CLIENT If there are multiple, conflicting versions of Java installed on the client, tracking may not work

43 THE BROWSER BLOCKS YOUR VERSION OF JAVA ON THE CLIENT Not all browsers play nicely with Java

44 JAVA SECURITY SETTINGS Latest versions of Java are set to High Security by default If you choose to update later in the security popup, Java will be blocked.

45 JAVA SECURITY SETTINGS Change settings to Medium in Java to resolve

46 OVERVIEW OF NEW SCORM ADAPTERS (NON JAVA) The SCORM Adapter uses JavaScript to relay the tracking details back to a JSP page on the Content Server. Got it. Will do! Content Server (content.xyz.com) OLM (ebs.abc.com) OLM Player Window Hey, JSP Page, this Learner is on SCORM Adapters slide 1. Can you tell OLM for me? End User

47 OVERVIEW OF NEW SCORM ADAPTERS (NON JAVA) The JSP page on the Content Server relays information back to OLM. Hey, OLM, this Learner is on slide 1! Got it. Thanks! Content Server (content.xyz.com) OLM (ebs.abc.com) OLM Player Window SCORM Adapters End User

48 DEMO OF THE NEW SCORM ADAPTER

49 ADDITIONAL ONLINE RESOURCES Step-by-step instructions for setting up online content in Oracle Learning Management Blog Posts Unofficial Guides to Oracle Learning Management Simple sample content AICC SCORM 1.2 SCORM 2004

50 SYNERGY CODEWORKS OFFERINGS Products and Services Consulting and Implementations Remote Support Synergy Content Server Pre-Built Extensions Ways to contact Us Call us at Us Chat with us ( Send us a recording of your issue from our Help page

51 CONSULTING AND IMPLEMENTATIONS Implementations Upgrades Training

52 REMOTE SUPPORT PACKAGES We are at your service for a fixed number of hours per month Hours can be used for troubleshooting, developing custom reports, implementing new training programs, developing online content, or administering your Oracle Learning Management Catalog

53 SYNERGY HOSTED CONTENT SERVER Comes pre-configured with Oracle SCORM Adapters Provides sample content with diagnostics Allows import and upload Directly from OLM Via an online interface Via mobile devices Offers progressive video streaming Delivers content intelligently based on geographical location Allows import and delivery over HTTP and HTTPS Includes support for configuring SCORM Adapters and getting test content to track Pricing = $9 / Learner annually

54 SYNERGY CONTENT SERVER

55 SYNERGY CONTENT SERVER

56 PRE-BUILT EXTENSIONS Fill in gaps between your business processes and OLM functionality Catalog Maintenance Tools Automation Tools Custom Learner Groups Custom Reports

57 QUESTION & ANSWER SESSION

Flash to AICC Communication Strategies and Techniques

103 Flash to AICC Communication Strategies and Techniques Andrew Chemey Learning Consulting January 26, 2005 Produced by Flash to AICC Communication Strategies and Techniques Andrew Chemey Background Overview