Workspace Desktop Edition Developer's Guide. Toolbar Window
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1 Workspace Desktop Edition Developer's Guide Toolbar Window 7/8/2018
2 Contents 1 Toolbar Window 1.1 Window: ToolbarWindow 1.2 References Workspace Desktop Edition Developer's Guide 2
3 Toolbar Window Purpose: To present for each window, the list of default views and regions that your application can customize. Window: ToolbarWindow Available since: 8.0.1; updated in: 8.1.0, 8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.5 The ToolbarWindow (IToolbarWindow) <ref name="windows" >Module: Genesyslab.Desktop.Modules.Windows</ref> is the top-level window which contains predefined buttons in the ToolbarWorksheetButtonRegion associated with specific working views. This toolbar contains views and regions which are activated depending on the user's input by clicking expandable button for instance. In 8.5, you can include Custom Modules and Views in the CustomToolBarRegion area. Custom modules can no longer extend the drop-down menus of the former Workspace button through the WorkspaceMenuRegion region. Instead, you should use the ToolbarHamburgerButtonRegion area to add menu items in the hamburger menu along with the out of the box items of this area, such as My Channels, My Campaigns, and so on. The ToolbarWindow; no working view is deployed. In blue, you can see ToolbarHamburgerButtonRegion. In red, CustomToolBarRegion. See also Changes in the Main Window Regions section. The components available in this toolbar are the following views and regions: Window: ToolbarWindow (IToolbarWindow) <ref name="windows" /> Region: CustomToolBarRegion (Multi-view) Added in 8.5 View: MainToolbarMonitorView (IMainToolbarMonitorView)<ref name="activerecording" /> Region: MainSplitButtonRegion (Multi-view) View: MainButtonView (IMainButtonView) <ref name="windows" >Module: Genesyslab.Desktop.Modules.Windows</ref> View: MainToolbarMonitorView (IMainToolbarMonitorView) <ref name="activerecording" >Module: Genesyslab.Desktop.Modules.ActiveRecording</ref> Deprecated in 8.5 Region: HelpSplitButtonRegion View: ButtonHelpView (IButtonHelpView) <ref name="windows" >Module: Genesyslab.Desktop.Modules.Windows</ref> Workspace Desktop Edition Developer's Guide 3
4 Region: ToolbarDialerRegion View: ToolbarDialerView (ITeamCommunicatorView) <ref name="teamcommunicator" >Module: Genesyslab.Desktop.Modules.TeamCommunicator</ref> Region: ToolbarInteractionBarRegion View: InteractionMainToolbarContainerView (IInteractionMainToolbarContainerView) <ref name= "InteractionBar" >Module: Genesyslab.Desktop.Modules.InteractionBar</ref> Region: InteractionMainToolbarContainerRegion Region: ToolbarStatusRegion Deprecated in 8.5 View: InteractionBar (IInteractionBarView) <ref name="interactionbar" >Module: Genesyslab.Desktop.Modules.InteractionBar</ref> Region: InteractionBarCasesRegion (Multi-view) View: AlertMessageView (IAlertMessageView) <ref name="windows" /> Region: MyMessageRegion View: MyMessagesView (IMyBroadcastMessageView) <ref name="windows" /> Region: ToolbarWorksheetButtonRegion Added in 8.5 Region: ToolbarWorksheetRegion Region: ToolbarHamburgerButtonRegion Added in 8.5; see the migration page for further details. The following subsections detail the multi-views which are part of the components listed above. Multi-view InteractionBarCasesRegion Available since: Updated in: 8.1.2, 8.1.3, 8.1.4, 8.5 The multi-view InteractionBarCasesRegion is part of the InteractionBar region and includes the following regions and views: Region: InteractionBarCasesRegion (Multi-view) View: InteractionBarCase (IInteractionBarCaseView) <ref name="interactionbar" /> Region: InteractionBarMainBundleRegion View: InteractionBarMainBundle (IInteractionBarMainBundleView) <ref name="interactionbar" /> Region: InteractionBarInteractionsRegion (Multi-view) View: InteractionBarInteraction (IInteractionBarInteractionView) <ref name="interactionbar" /> Region: BundleToolbarContainerRegion (Multi-view) View: TeamLeadToolbarView (ITeamLeadToolbarView) <ref name= "TeamLead">Genesyslab.Desktop.Modules.TeamLead </ref> Workspace Desktop Edition Developer's Guide 4
5 View: InteractionPreviewToolbarView (IInteractionPreviewToolbarView) <ref name="outbound" /> View: InteractionCallbackToolbarView (IInteractionCallbackToolbarView) <ref name="callback">genesyslab.desktop.modules.callback </ref> View: InteractionSmsToolbarView (IInteractionSmsToolbarView) <ref name= "OpenMedia" /> View: InteractionWorkItemToolbarView (IInteractionWorkItemToolbarView) <ref name="openmedia" /> Region: CustomWorkItemToolBarRegion (Multi-view) View: InteractionOutbound ToolbarView (IInteractionOutbound ToolbarView) <ref name="openmedia" /> View: InteractionInbound ToolbarView (IInteractionInbound ToolbarView) <ref name="openmedia" /> View: BundleToolbarView (IBundleToolbarView) (Module: Genesyslab.Desktop.Modules.Windows) Region: BundleCustomButtonRegion (Multi-view) View: InteractionCallbackRescheduleToolbarView (IInteractionCallbackRescheduleToolbarView) <ref name="callback" /> View: DonePullPreviewToolbarView (IDonePullPreviewToolbarView) <ref name="outbound" /> View: RescheduleToolbarView (IRescheduleToolbarView) <ref name="outbound" /> View: InteractionVoiceToolbarView (IInteractionVoiceToolbarView) (Module: Genesyslab.Desktop.Modules.Voice) Region: InteractionVoiceCustomButtonRegion (Multi-view) View: SIPEndpointSoundView (ISIPEndpointSoundView) (Module: Genesyslab.Desktop.Modules.SIPEndpointCommunication) View: SIPEndpointVideoView (ISIPEndpointVideoView) (Module: Genesyslab.Desktop.Modules.SIPEndpointCommunication) View: SIPMonitor (ISIPMonitor) (Module: Genesyslab.Desktop.Modules.ActiveRecording) View: IxnMonitor (IIxnMonitor) <ref name= "ActiveRecording">Genesyslab.Desktop.Modules.ActiveRecording</ref> View: InteractionIMToolbarView (IInteractionIMToolbarView) (Module: Genesyslab.Desktop.Modules.Voice) View: InteractionChatToolbarView (IInteractionChatToolbarView) <ref name= "OpenMedia" /> View: InteractionChatConsultToolbarView (IInteractionChatConsultToolbarView) <ref name="openmedia" /> Workspace Desktop Edition Developer's Guide 5
6 Region: InteractionBarBundleToolbarRegion (Multi-view) View: TeamLeadToolbarView (ITeamLeadToolbarView) <ref name="teamlead" /> View: BundleToolbarView (IBundleToolbarView) (Module: Genesyslab.Desktop.Modules.Windows) Region: BundleCustomButtonRegion (Multi-view) View: InteractionCallbackRescheduleToolbarView (IInteractionCallbackRescheduleToolbarView) <ref name="callback" /> View: DonePullPreviewToolbarView (IDonePullPreviewToolbarView) <ref name="outbound" /> View: RescheduleToolbarView (IRescheduleToolbarView) <ref name= "Outbound" /> Region: InteractionBarConsultationBundlesRegion (Multi-view) View: InteractionBarConsultationBundle (IInteractionBarConsultationBundleView) <ref name= "InteractionBar" /> Region: InteractionBarInteractionsRegion (Multi-view) View: InteractionBarInteraction (IInteractionBarInteractionView) <ref name="interactionbar" /> Region: BundleToolbarContainerRegion (Multi-view) View: TeamLeadToolbarView (ITeamLeadToolbarView) <ref name="teamlead" /> View: InteractionPreviewToolbarView (IInteractionPreviewToolbarView) <ref name="outbound" /> View: InteractionCallbackToolbarView (IInteractionCallbackToolbarView) <ref name="callback" /> View: InteractionSmsToolbarView (IInteractionSmsToolbarView) <ref name= "OpenMedia" /> View: InteractionWorkItemToolbarView (IInteractionWorkItemToolbarView) <ref name="openmedia" /> Region: CustomWorkItemToolBarRegion (Multi-view) View: InteractionOutbound ToolbarView (IInteractionOutbound ToolbarView) <ref name="openmedia" /> View: InteractionInbound ToolbarView (IInteractionInbound ToolbarView) <ref name="openmedia" /> View: BundleToolbarView (IBundleToolbarView) (Module: Genesyslab.Desktop.Modules.Windows) Region: BundleCustomButtonRegion (Multi-view) View: InteractionCallbackRescheduleToolbarView (IInteractionCallbackRescheduleToolbarView) <ref name="callback" /> Workspace Desktop Edition Developer's Guide 6
7 View: DonePullPreviewToolbarView (IDonePullPreviewToolbarView) <ref name="outbound" /> View: RescheduleToolbarView (IRescheduleToolbarView) <ref name="outbound" /> View: InteractionVoiceToolbarView (IInteractionVoiceToolbarView) (Module: Genesyslab.Desktop.Modules.Voice) Region: InteractionVoiceCustomButtonRegion (Multi-view) View: SIPEndpointSoundView (ISIPEndpointSoundView) (Module: Genesyslab.Desktop.Modules.SIPEndpointCommunication) View: SIPEndpointVideoView (ISIPEndpointVideoView) (Module: Genesyslab.Desktop.Modules.SIPEndpointCommunication) View: SIPMonitor (ISIPMonitor) (Module: Genesyslab.Desktop.Modules.ActiveRecording) View: IxnMonitor (IIxnMonitor) <ref name= "ActiveRecording">Genesyslab.Desktop.Modules.ActiveRecording</ref> View: InteractionIMToolbarView (IInteractionIMToolbarView) (Module: Genesyslab.Desktop.Modules.Voice) View: InteractionChatToolbarView (IInteractionChatToolbarView) <ref name= "OpenMedia" /> View: InteractionChatConsultToolbarView (IInteractionChatConsultToolbarView) <ref name="openmedia" /> Region: InteractionBarBundleToolbarRegion (Multi-view) View: TeamLeadToolbarView (ITeamLeadToolbarView) <ref name="teamlead" /> View: BundleToolbarView (IBundleToolbarView) (Module: Genesyslab.Desktop.Modules.Windows) Region: BundleCustomButtonRegion (Multi-view) View: InteractionCallbackRescheduleToolbarView (IInteractionCallbackRescheduleToolbarView) <ref name="callback" /> View: DonePullPreviewToolbarView (IDonePullPreviewToolbarView) <ref name="outbound" /> View: RescheduleToolbarView (IRescheduleToolbarView) <ref name= "Outbound" /> Multi-view MyWorkplaceContainerView Available since: Updated in: 8.1.0, 8.1.1, The multi-view MyWorkPlace is part of the ToolbarWorksheetRegion region and includes the following regions and views: View: MyWorkplaceContainerView (IMyWorkplaceContainerView) <ref name="windows" /> Workspace Desktop Edition Developer's Guide 7
8 Region: ToolbarWorkplaceRegion (Multi-view) View: MyPlaceStatusView (IMyPlaceStatusView) <ref name="windows" /> View: mycampaignslistview (IMyCampaignsView) <ref name="outbound" >Module: Genesyslab.Desktop.Modules.Outbound</ref> Region: CampaignsErrorRegion View: campaignserrorview (ILastAlertErrorView) <ref name="windows" /> View: MyContactHistory (IMyContactHistoryView) <ref name="contacts" /> Region: ContactHistoryErrorRegion View: ContactHistoryErrorView (ILastAlertErrorView) <ref name="windows" /> Region: ContactTabBottomHistoryMultiRegion (Multi-view) View: ContactDetailView (IContactDetailView) <ref name="contacts" /> Region: ContactDetailRegion View: OpenMediaContactDetailContentView (IOpenMediaContactDetailContentView) <ref name="contacts">module: Genesyslab.Desktop.Modules.Contacts</ref> View: ControlListAttachmentView (IAttachmentView) <ref name= "Windows" /> View: CallbackContactDetailContentView (ICallbackContactDetailContentView) <ref name="callback" /> Region: ContactDetailCallbackInformationRegion View: ContactDetailCallbackInformationView (IGenericDataView) <ref name="windows" /> View: FormerContactDetailContentView (IFormerContactDetailContentView) <ref name="contacts">module: Genesyslab.Desktop.Modules.Contacts</ref> View: ControlListAttachmentView (IAttachmentView) <ref name= "Windows" /> View: ContactHistoryNotepadView(INotepadView) <ref name="windows" /> View: ContactHistoryCaseDataView (IStaticCaseDataView) <ref name="windows" /> Region: StaticCaseDataRegion View: StaticCaseDataView (IGenericDataView) <ref name="windows" >Module: Genesyslab.Desktop.Modules.Windows</ref> Region: StaticDispositionCodeRegion View: StaticDispositionCodeView (IGenericDataView) <ref name="windows" >Module: Genesyslab.Desktop.Modules.Windows</ref> Workspace Desktop Edition Developer's Guide 8
9 View: MyStatisticsView (IMyStatisticsView) <ref name="statistics" >Genesyslab.Desktop.Modules.Statistics</ref> View: MyCallCenterStatisticsView (IMyCallCenterStatisticsView) <ref name="statistics" /> Important See the Gadget Windows for screenshots of MyStatisticsView and MyCallCenterStatisticsView. Example MyContactHistory In the following example, you can observe the views and regions which are visible when: 1. The Place Status Menu is selected in the ToolbarWorksheetButtonRegion. 2. The MyHistory tab is selected and makes visible the MyContactHistory. MyContactHistory in IMyWorkplaceView (full resolution) The views and regions which are visible in this screenshot are the following: Window: ToolbarWindow (IToolbarWindow) <ref name="windows" /> Region: MainSplitButtonRegion (Multi-view) Workspace Desktop Edition Developer's Guide 9
10 View: MainButtonView (IMainButtonView) <ref name="windows" >Module: Genesyslab.Desktop.Modules.Windows</ref> Region: HelpSplitButtonRegion View: ButtonHelpView (IButtonHelpView) <ref name="windows" >Module: Genesyslab.Desktop.Modules.Windows</ref> Region: ToolbarDialerRegion View: ToolbarDialerView (ITeamCommunicatorView) <ref name="teamcommunicator" /> Region: ToolbarWorksheetButtonRegion (Multi-view) View: MyWorkplaceButtonView (IMyWorkplaceButtonView) <ref name="windows" /> Region: WorkspaceMenuRegion Region: ToolbarStatusRegion View: MyHistoryMenu (IHistoryMenuView) Region: ToolbarWorksheetRegion View: MyWorkplaceContainerView (IMyWorkplaceContainerView) <ref name="windows" /> Region: ToolbarWorkplaceRegion (Multi-view) View: MyContactHistory (IMyContactHistoryView) <ref name="contacts" /> Region: ContactHistoryErrorRegion View: ContactHistoryErrorView (ILastAlertErrorView) <ref name="windows" /> Region: ContactTabBottomHistoryMultiRegion (Multi-view) View: ContactDetailView (IContactDetailView) <ref name="contacts" /> Region: ContactDetailRegion View: OpenMediaContactDetailContentView (IOpenMediaContactDetailContentView) <ref name="contacts">module: Genesyslab.Desktop.Modules.Contacts</ref> View: ControlListAttachmentView (IAttachmentView) <ref name="windows" /> View: CallbackContactDetailContentView (ICallbackContactDetailContentView) <ref name="callback" /> Region: ContactDetailCallbackInformationRegion View: ContactDetailCallbackInformationView (IGenericDataView) <ref name="windows" /> View: FormerContactDetailContentView (IFormerContactDetailContentView) <ref name="contacts">module: Genesyslab.Desktop.Modules.Contacts</ref> Workspace Desktop Edition Developer's Guide 10
11 View: ControlListAttachmentView (IAttachmentView) <ref name="windows" /> Multi-view MainToolbarContainerView Updated in 8.5 The multi-view MainToolbarWorkbinsContainerView is part of the ToolbarWorksheetRegion region, which includes the following regions and views: View: MainToolbarContainerView (IMainToolbarContainerView) <ref name="contacts" /> Region: ContactDirectoryMultiRegion (Multi-view) View: ContactDirectoryView (IContactDirectoryView) <ref name="contacts" /> Region: ContactDirectoryErrorRegion View: ContactDirectoryErrorView (ILastAlertErrorView) <ref name="windows" /> Region: ContactDirectoryAlternativeRegion Added in 8.5 View: ContactDirectoryView (IContactDirectoryView) <ref name="contacts" /> Region: ContactDirectoryErrorRegion View: ContactDirectoryErrorView (ILastAlertErrorView) <ref name="windows" /> Region: ContactInfoHistoryMultiRegion (Multi-view) View: ContactInformationView (IContactInformationView) <ref name="contacts" /> Region: ContactInformationErrorRegion View: ContactInformationErrorView (ILastAlertErrorView) <ref name="windows" /> View: ContactHistoryView (IMyContactHistoryView) <ref name="contacts" /> Region: ContactHistoryErrorRegion View: ContactHistoryErrorView (ILastAlertErrorView) <ref name="windows" /> Region: ContactTabBottomHistoryMultiRegion (Multi-view) View: ContactDetailView (IContactDetailView) <ref name="contacts" /> Region: ContactDetailRegion View: FormerContactDetailContentView FormerContactDetailContentView (IFormerContactDetailContentView) <ref name="contacts">module: Genesyslab.Desktop.Modules.Contacts</ref> View: ControlListAttachmentView (IAttachmentView) <ref name= "Windows" /> View: CallbackContactDetailContentView (ICallbackContactDetailContentView) <ref name="callback" /> Workspace Desktop Edition Developer's Guide 11
12 Region: ContactDetailCallbackInformationRegion View: ContactDetailCallbackInformationView (IGenericDataView) <ref name="windows" /> View: OpenMediaContactDetailContentView (IOpenMediaContactDetailContentView) <ref name="openmedia">module: Genesyslab.Desktop.Modules.OpenMedia</ref> View: AttachmentView ControlListAttachmentView (IAttachmentView) <ref name="windows" /> View: ContactHistoryNotepadView(INotepadView) <ref name="windows" /> View: ContactHistoryCaseDataView (IStaticCaseDataView) <ref name="windows" /> Region: StaticCaseDataRegion View: StaticCaseDataView (IGenericDataView) <ref name="windows" >Module: Genesyslab.Desktop.Modules.Windows</ref> Region: StaticDispositionCodeRegion View: StaticDispositionCodeView (IGenericDataView) <ref name="windows" >Module: Genesyslab.Desktop.Modules.Windows</ref> The following screenshot shows the MainToolbarContainerView and its nested views and regions (but not all of them): The ContactDirectoryView view, opened from the Hamburger menu.(full resolution) Workspace Desktop Edition Developer's Guide 12
13 Multi-view MainToolbarWorkbinsContainerView The multi-view MainToolbarWorkbinsContainerView is part of the ToolbarWorksheetRegion region, which includes the following regions and views: View: MainToolbarWorkbinsContainerView (IMainToolbarWorkbinsContainerView) <ref name="openmedia" /> Region: WorkbinsExplorerMultiRegion (Multi-view) View: MyWorkbinsExplorerView (IWorkbinsExplorerView) <ref name="openmedia" /> Region: WorkbinsExplorerViewErrorRegion View: WorkbinsExplorerViewErrorView (ILastAlertErrorView) <ref name="windows" /> View: MyTeamWorkbinsExplorerView (ITeamLeadWorkbinsExplorerView) <ref name="openmedia" /> Region: MyTeamWorkbinsExplorerViewErrorRegion View: MyTeamWorkbinsExplorerViewErrorView (ILastAlertErrorView) <ref name="windows" /> View: MyInteractionFiltersExplorerView (IInteractionFiltersExplorerView) <ref name="openmedia" /> Region: WorkbinsContentMultiRegion (Multi-view) View: WorkbinsView (IWorkbinsView) <ref name="openmedia" /> Region: WorkbinsViewErrorRegion View: WorkbinsViewErrorView (ILastAlertErrorView) <ref name="windows" /> Region: WorkbinsTabBottomHistoryMultiRegion (Multi-view) View: ContactDetailView (IContactDetailView) <ref name="contacts" /> Region: ContactDetailRegion View: CallbackContactDetailContentView (ICallbackContactDetailContentView) <ref name="callback" /> Region: ContactDetailCallbackInformationRegion View: ContactDetailCallbackInformationView (IGenericDataView) <ref name="windows" /> View: FormerContactDetailContentView (IOpenMediaContactDetailContentView) <ref name="contacts">module: Genesyslab.Desktop.Modules.Contacts</ref> View: ControlListAttachmentView (IAttachmentView) <ref name= "Windows" /> View: OpenMediaContactDetailContentView (IContactDetailContentView) <ref name= "OpenMedia">Module: Genesyslab.Desktop.Modules.OpenMedia</ref> View: ControlListAttachmentView (IAttachmentView) <ref name= "Windows" /> Workspace Desktop Edition Developer's Guide 13
14 ContactHistoryNotepadView <ref name="windows" /> (INotepadView) View: ContactHistoryCaseDataView (IStaticCaseDataView) <ref name="windows" /> Region: StaticCaseDataRegion View: StaticCaseDataView (IGenericDataView) <ref name="windows" >Module: Genesyslab.Desktop.Modules.Windows</ref> Region: StaticDispositionCodeRegion View: StaticDispositionCodeView (IGenericDataView) <ref name= "Windows" >Module: Genesyslab.Desktop.Modules.Windows</ref> The following screenshot shows this component and its nested views and regions (but not all of them): Workbins components. (full resolution) References Workspace Desktop Edition Developer's Guide 14
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