TECHNICAL BULLETIN COMMERCIAL - IN - CONFIDENCE. 1. Controlled Release - Level 6.3 Software and Combo Cassette

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1 Page 1 of 17 TECHNICAL BULLETIN COMMERCIAL - IN - CONFIDENCE INDeX 1. Controlled Release - Level 6.3 Software and Combo Cassette SDX Business Systems are pleased to announce that INDeX Level 6.3 software and Combo Cassette will be available on Controlled Release from 17th February The objective of this Technical Bulletin is to highlight the key features of Level 6.3 software. For details of the Controlled Release Process and specific Controlled Release requirements for these items, please refer to Reseller Updates 069 and 105 respectively. These requirements are summarised in the Controlled Release section of this update. The Combo Cassette The Combo is a new 24 port cassette, consisting 16 DSLC ports and 8 alog ports. The Combo is only supported on the CPU100 and requires Level 6.3 S/W. It is available in two versions:- COMBO 6/2/16 - This has 6 alog trunks, 2 alog 2-wires, 16 DSLC ports. COMBO 0/8/16 - This has 8 alog 2-wires and 16 DSLC ports. The alog & DSLC ports on the Combo have the same functionality and specification as the current Alog and DSLC cassettes. Refer to The Platform section of the INDeX product Description for line length details and alog 2-wire planning rules. A maximum of 3 combos are supported by the CPU100. The COMBO 6/2/16 has two power fail circuits. DPNSS Enhancements Level 6.3 introduces the DPNSS features of diversion (Divert Initiation - section 11) and message waiting (Call back messaging - section 36). All three types of divert are supported, i.e. all calls, on busy, and on no reply.

2 Page 2 of 17 INDeX users may divert their calls to another extension within the DPNSS network. Simply programme the required extension number (as it would be dialled to call the extension) as the INDeX terminal divert destination. Each INDeX terminal may be left a single DPNSS message waiting indication and five internal messages. When there is a DPNSS message waiting, the lamp is turned on and is responded to in the same manner as the current internal message waiting. Centralised Voice Mail INDeX to INDeX The support of DPNSS divert & message waiting has enabled INDeX to support centralised voice mail operation within INDeX only networks using either the SDX Voice Manager or Seltek Premier Voice Manager. In both cases the benefit of the visual voice mail integration is available to all INDeX display terminal users within the network. The ACD record option is not available to users at remote sites. The following planning rules apply for centralised voice mail within INDeX networks:- All INDeXs have Level 6.3 S/W All INDeXs are using a linked numbering scheme All INDeXs are using the same length extension numbers across the network (3 or 4 digits locally is possible) SDX Voice Manager is at version 5.9 Seltek Premier Voice Manager is at version 4.5 or above Divert on Busy to Voice Mail Enhancement A The feature of divert on busy has been enhanced on Level 6.3. system wide option may be configured so that display terminal users calling a terminal with divert on busy to voice mail, have the option to initiate call back or camp-on before being diverted. This enhanced feature is available on single site and centralised voice mail. Centralised Voice Mail INDeX to isdx INDeX centralised voice mail operation with isdx is supported in Level 6.3 for the following configuration. INDeX with DPNSS connection to an isdx that has analogue connection to an Octel VMX voice mail. Because of the proprietary way that isdx operates voice mail message waiting, INDeX only supports centralised voice mail with isdx in this particular configuration. A high level of integration has been achieved:-

3 Page 3 of 17 When an INDeX terminal is diverted to the central voice mail, the correct mail box is opened when the terminal is called. If a voice mail is left, the isdx sends a proprietary voice mail message notification to INDeX. INDeX gives message waiting indication to the terminal, i.e. lamp lit and text display From Voice Mail Pressing the LISTEN key calls the VMX message desk, users then dial # # and their password to retrieve messages. Voice mail functions are then accessed using the terminal key pad. Visual Voice Mail Integration is not available. The isdx supports an integrated voice mail time-out that allows camp-on or call-back to be initiated before diverting to voice mail when calling an extension with divert on busy to voice mail. Level 6.3 also supports this feature when a display terminal calls an isdx user with divert on busy to voice mail. Roaming Agent Enhancement DDI An enhancement has been introduced that allows a trunk plan to be associated with a screened agent number - generally referred to as roaming agent numbers. The trunk plan determines how DDI calls for the roaming agent are routed when the agent is logged-off. Non DDI and internal calls do not follow the trunk plan when the agent is logged-off, in the case of internal calls NU tone is heard and the message NOT LOGGED ON is displayed. The trunk plan may be used to route DDI calls to voice mail when the agent is logged-off. Because of event enhancements a single trunk plan may be used by all agents who wish their call to route to voice mail when logged-off. Note that message waiting indications from voice mail are not turned on or off while the agent is logged-off. This enhancement is not hot desking. Basic Rate ISDN Enhancements A number of enhancements to the Basic Rate ISDN functionality of INDeX are introduced in Level 6.3 S/W, an outline of these features are given here. ISDN is a complex technology and for a complete understanding you are strongly recommended to attend a Level 6.3 Product Update Day. Further details of ISDN may be found in the INDeX Product Description, pages 2-15 to 2-32 and the planned Product Description Addendum for Level 6.2/ 6.3. The BRI cassette configured for S supports point to multi-point operation. This enables up to eight terminal devices to be connected to a single BRI S. All devices on a BRI S may not be used simultaneously as basic rate ISDN has only two B channels available. At any one time it is possible to use either

4 Page 4 of 17 two devices each using single B channel (e.g. telephones, terminal adaptors) or a single device that uses both B channels (e.g video conference, data routing). The point to multi-point operation allows each device to be individually addressed. In order to support point to multi-point the BRI cassette must be upgraded to 1.8 S/W, this is included in the Level 6.3 Upgrade Pack. The BRI T functionality has been enhanced to support the ISDN features of MSN (Multiple Subscriber Numbering ) and sub-addressing. MSN may be used in a similar way to DDI to route calls to specific ports or address a specific device on a BRI S operating in point to multi-point mode. Sub-addressing is only available on calls that originate and terminate on basic rate ISDN devices, it may be used to address a specific device on a BRI S operating in point to multi-point mode. DDI calls from DASS, BRI T and PRI (Q931) have been enhanced so that when a call is routed to a BRI S port, the received DDI digits are repeated to the BRI S. Typically this will be used to address a specific device if the BRI S is in point to multi-point mode or to support applications such as fax servers. Consider the following example, a block of DDI numbers (via DASS, Q931 or BRI T ) are all routed to a single BRI S connected to an ISDN fax server. When there is an incoming call on DDI the call is presented to the BRI S, and the received DDI digits from the incoming trunk are repeated into the fax server to open the required fax box. The BRI Cassette remains on controlled release for both T and S applications. ISDN Primary Rate S Interface The PRI Cassette when used with Level 6.3 S/W may be configured for either T or S operation. When the PRI is configured as T it is used as a Q931 primary rate ISDN trunk connection, as per Level 6.1/6.2 S/W. Using the PRI S configuration primary rate ISDN devices can be directly connected to INDeX. Typically the PRI S will be used for high bandwidth data applications using primary rate ISDN routers. Connecting the primary rate router via the PRI S on INDeX gives greater flexibility and more efficient use of network services than a direct connect Q931 connection. In order to support S operation the PRI cassette must be upgraded to 1.3 S/W, this is included in the Level 6.3 Upgrade Pack. From 17th February the PRI Cassette range (E-PRI-15 & E-PRI- 30) will be placed on controlled release for both T and S. This

5 Page 5 of 17 will not restrict the availability of these cassettes, subject to the training, and test equipment requirements of controlled release. In the case of T applications this will mean simply completing a controlled release form. Level 6.3 Software Compatibility with Voice Manager and ACD Manager Level 6.3 S/W uses the enhanced Visual Voice Mail Integration (first introduced in Level 6.1 S/W) and is compatible with Voice Manager 5.9 and Seltek Premier Voice Manager 4.5 or above. The Seltek Lite voice mail product is only compatible with systems using a CPU100 at Level 6.3 S/W. In CPU200, 400 and 800 applications Level 6.3 S/W is compatible with both ACD Manager 4.2 and 5.0 for nonroaming agent mode only and is compatible with ACD Manager 5.1 and 5.2 in both roaming and non roaming agent mode. In CPU100 applications Level 6.3 S/W is only compatible with ACD Manager 5.2 in both roaming and non roaming agent mode. Level 6.3 Software Upgrades A Level 6.3 upgrade pack will be despatched free of charge to each Reseller technical principal when the necessary training criteria have been met. The upgrade packs will contain CPU100, 200, 400 and 800 software at 6.3, BRI cassette software at 1.8 and PRI cassette software at 1.3. Also included in the pack are updated system programming and installation & maintenance sections of the engineering manual in both hard copy and Windows help file format. Until Level 6.3 is placed on general release, CPUs will continue to be shipped with Level 6.2. It is the responsibility of the reseller to upgrade CPUs to Level 6.2 where required. The electronic serial number of a CPU does not change when it is upgraded to Level 6.3. Therefore the licence keys previously supplied with CPUs remain valid after upgrading to Level 6.3. Please notify SDX Business Systems when upgrading an existing system to Level 6.3 by completing sections 1 and 2 of the 6.3 Application for Controlled Release form. To ensure that the controlled release process is a success and that the appropriate level of support is available it is important that we have complete visibility of all systems with Level 6.3.

6 Page 6 of 17 The new features, facilities and associated benefits enabled by Level 6.3 are available to existing INDeX user as a simple upgrade. Feature Licence Keys For further information on Licence Keys refer to Reseller Update 051. As per Level 6.1, licence keys are required for WOCs, Visual Voice Mail Integration and Silent Monitor. Additionally in Level 6.2 the operation of the cordless port type and the CTI Events require separate licence keys. Licence keys for Silent Monitor, WOC and Visual Voice Mail Integration continue to remain free of charge. CPUs will continue to be supplied with licence keys for two WOCs and Visual Voice Mail Integration until further notice. Training Technical training for Level 6.3 and Combo may be obtained on a one day INDeX Workshop (T81), these are free of charge to INDeX trained engineers. The INDeX IPM (T61) and INDeX IPM Fast Track (T60) now include Level 6.3 and Combo. These courses are booked in the normal manner via Carol Bell on Controlled Release As already stated Level 6.3, Combo, BRI Cassettes and PRI Cassettes are on controlled release. This simply means that these products are only available to Resellers who have received the necessary sales training, technical training and have access to the necessary test equipment. Details of all sites using any of the products on controlled release must be supplied to SDX Business Systems using the 6.3 Application for Controlled Release form. The requirements for controlled release are summarised below. Level 6.3 Technical Training Note 1 ISDN Concepts Course Note 1 Basic Rate ISDN Equipment Note 2 Level 6.3 PUD Level 6.3 Upgrade Pack yes yes Systems with Level 6.3 yes yes yes Combo Cassette yes yes yes BRI Cassette yes Note 3 yes yes yes Note 3 yes PRI Cassette T application yes PRI Cassette S application yes yes yes yes Level 6.3 Controlled Release Form

7 Page 7 of 17 Note 1 - A minimum of two engineers must have received Level 6.3 training and attended the ISDN Concepts Course (T02). Note 2 - The Trend Aurora II is recommended. Note 3 - If the BRI is to be used in a Level 6.2 system, technical training and sales training at Level 6.2 are adequate. Ordering Details Level 6.3 S/W, Combo Cassettes, PRI Cassettes and BRI Cassettes are ordered in the normal manner, but the 6.3 Application for Controlled Release form must be supplied with the normal registration/order form. Code Description RSP COMBO Combo wire ports & 16 DSLC ports, complete with 3m cable. COMBO Combo - 6 alog trunks, 2 2-wire ports & 16 DSLC ports, complete 3m with cable COMBO S COMBO S 1495 Note Note 1 Combo 0/8/16 - no cable 2245 Combo 6/2/16 - no cable 2245 Note 1 - This is a special promotion RSP for orders shipped and invoiced between 1st February and 16th May The normal RSP will be The Reseller MLD applies to the above prices. Additional copies of Level 6.3 upgrade packs may be purchased from SDX Business Systems using order code INDEX-6.3 with a RSP of 100, Reseller MLD applies.

8 Page 8 of 17 ACD 2. Comms Card Version 4 Further to Technical Bulletin Issue 24 stocks of ACD Comms Card Version 4 have now been exhausted. Orders placed for Comms Cards (ACD CC4) will be supplied with Comms card version 6 (ACD CC5) Orders for Emergency dongles level 4.2A ( ACD/ED4 ) will be supplied with version 6 cards and will of course work with the ACD level 4.2A. Important Note Should a spare comms card for a pre level 5 system be required and the original dongle is to be used it must be a DS1243Y. The new card is NOT compatible with dongle type GR281. The dongle type is printed on the dongle. Should an ACD, fitted with a GR281 dongle develop a fault with the comms card and the maintainer does not have a spare level 4 comms card, SDX will supply a new type dongle (DS1243Y) for the site so that a version 6 comms card may be used. The dongle may be ordered through SDX Order processing using short code ACD/DREP free of charge. The original dongle must be returned to SDX PLC within 30 days or an invoice for the value of the complete system will be raised with the maintainer. Windows Wallboards will now also be supplied with the Version 6 comms card

9 Page 9 of 17 TECHNICAL TIPS FOR NOVEMBER, DECEMBER, JANUARY AND FEBRUARY 25 TH November 1996 After upgrading software for PCS11 on 6.1 for INDeX and upgrade to 5.9/07 on voice mail a number of changes should be observed to enable the correct function of the voice mail queue these are: 1) In the F5 screen PABX codes the following should be checked, code 5 should be &,,** to lengthen the hold sequence, code 7 should be b, code 8 should be **2 and code 9 should be **3. 2) In the F4 screen queue cards the following should be set, card name, id for queue group, all transfers off, no pass on id, no transfer to id set, program 1. The service can be changed to reflect the type of Queue service required. 3) On the INDeX the trunk line timers for trunks to be queued the first 4 time-outs set to 999 seconds. This will enable the call represented to voice queue for as long as the incoming caller holds. 26 th November 1996 Following requests the Technical Tips issued 25th November maybe slightly misleading, section 1 has been re-written to avoid any confusion. After upgrading software for PCS11 on 6.1 for INDeX and upgrade to 5.9/07 on voice mail a number of changes should be observed to enable the correct function of the voice mail queue these are: 1) In the F5 screen PABX codes the following should be checked code 5 should be &,,** to lengthen the hold sequence code 7 should be b code 8 should be **2 and code 9 should be **3 2) In the F4 screen queue cards the following should be set, card name, id for queue group, all transfers off, no pass on id, no transfer to id set, program 1. The service can be changed to reflect the type of Queue service required. 3) On the INDeX the trunk line timers for trunks to be queued the first 4 time-outs set to 999 seconds. This will enable the call represented to voice queue for as long as the incoming caller holds.

10 Page 10 of th November 1996 PATCHES FOR BREAKOUT ON INDeX 6.2 SOFTWARE There are currently two (2) patches available for INDeX at 6.2 software. These patches are for the following:- BREAKOUT PATCH 1 This patch is required when breaking out to a Dass pipe contained within a GCU string only. BREAKOUT PATCH 2 This patch is required when breaking out and a NIM message is received, causing intermittent operation. This may affect INDeX to INDeX or INDeX breakout via another non SDX switch. Both patches are available via the Technical Support Group, whom will patch sites remotely via modem access. These patches are for INDeX at version 6.2 only. INDeX 6.1 does not require the patches for breakout operation. 12 th December 1996 ACD Wallboard We have had several reports of problems regarding using old static wall boards on ACDs after being upgraded to V5.1. The problem is due to early static wallboards using a different format for the display data. If the problem is experienced on a site contact Technical Support with the site details including Serial Number and we will arrange for an upgrade disk for the site to send the data in the old format. The problem should only affect systems with very early static wallboards (serial numbers less than 220), these are most likely to be on systems pre ACD V4.2.

11 Page 11 of th December 1996 Static/TT's/DT's There have been a small number of incidents of ACD Turrets and DTs with headsets resetting, or at worst requiring replacement (less than 0.5% of the installed base of terminals with headsets). The problem appears to be electrostatic related and occurs predominantly in buildings with dry conditions (very low humidity) and where man made fibres are in use. In extreme electrostatic conditions, of which the end users are probably aware, the use of the Quick Disconnect connector on headsets allows electrostatic to enter the Turret/DT causing the reset or damage. Although the Turrets/DTs and the headsets have passed the EMC requirements, true live conditions can easily exceed the minimum Electro Static Discharge (ESD) requirement. SDX Business System have formulated an action plan to resolve this issue, however, it is advisable that sites that are known to suffer with a electrostatic problem should take some steps to improve the working environment for their staff. Simple steps that can be taken are to earth the metal chassis on desks, treat man made carpets with an anti electrostatic solution or use humidifiers to dampen the atmosphere. In the short term SDX Business Systems have stocks of isolating barrier boxes which can be installed between the headset and Turret/DT. This does however prevent the handset from being used either via the MPA or switch box. Alternatively, where acceptable, GN Netcom headsets WITHOUT the quick disconnect connector can be supplied. SDX are working closely with GN Netcom to improve the overall ESD performance of the headsets which will then far exceed the EMC requirements. If you have sites which you feel exhibit this static related problem, please contact Technical Support for advice. 15 th January 1997

12 Page 12 of 17 Database Reset A database reset will reset the system database in the RAM and at the next database backup, manual or automatic, this data is then written into the flash memory. If a database backup has not occurred since any changes were made, it is possible to restore an existing database from the flash memory. Prior to performing a database reset, the system should have all cassettes removed from the backplane. Once the database reset is complete, the cassettes should then be inserted, one by one, in an order suitable for the configuration. This will ensure that a sequential allocation of directory numbers is applied. This is SDX's preferred installation method. The 'Erase database' option is primarily provided to clear an existing database and is used by the factory to produce a 'clean' CPU. 15 th January 1997 A technical tip was recently issued highlighting potential problems with high levels of Electrostatic Discharge at sites using turrets with headsets. This affected a very small number of sites. To prevent any further occurrence of this problem, SDX have implemented the following actions. Until further notice:- 1) From 13th January all headsets supplied with an MPA II unit from SDX will be provided with a 'Barrier unit' which fits between the MPA II unit and the TT/DT terminal. 2) From 3rd February, GN Netcom Profile I/II/III monaural direct connect headsets (connect directly to the INDeX terminals without the use of the MPA II unit) will be supplied without the Quick Disconnect facility. Please note, user who require the quick disconnect facility require the use of the MPA II unit. The static issue is not unique to GN Netcom headsets, any headset using a quick disconnect facility could be affected. Because of the above actions it is therefore strongly recommended that all headsets are purchased through SDX.

13 Page 13 of th January 1997 Link Cassette PCS4 LC-1E0G and LC-3E0G are now being shipped at PCS4. An improvement in the performance of INDeX Systems has been achieved with this modification. On a number of systems, with high levels of call processing, slight degradation of responsiveness can been observed (i.e.. slow response to key depressions and display updating). This is more visible with the later versions of CPU software). All new orders are being shipped at PCS4. All Cassettes through the repair loop are automatically upgraded to PCS4. However for any systems experiencing performance degradation, where the Link Cassette is at PCS3 please contact order processing for supply of PCS4 replacement on a credit pending return basis. 21 st January 1997 Primary Rate Q931 - Mercury Recently reported problems with Mercury Q931 connected to INDeX with 6.1 software, where calls are cut off and one way transmission is experienced, are resolved with INDeX 6.2 software. 23 rd January 1997 ACD Windows Client Printing We have recently had enquiries regarding the print font size when printing from the Windows ACD Client. The size of the fonts on the ACD reports can be enlarged by changing, under the Windows control panel, the printer setup to landscape as opposed to portrait. The reports have been optimized to give the largest font size possible to fit onto A4 paper. 27 th January 1997 A large number of Scrolling Wallboards are being returned with data corruption in the programming screen. This can be resolved without removing the wallboard from the customers site. Please observe the following information when encountering this problem. From the System Setup Menu select the Scrolling Wallboard option or press Shift F6 if ACD software is below level 5.x, followed by the required wallboard number then press Return. Once in the Scrolling Wallboards main programming screen proceed to do the following below.

14 Page 14 of 17 The ACD manager Manual Level 5.1 Changes has the following paragraph: "Press the 'C' from this screen followed by 'Y' to completely clear out all the messages and control information. This should be used if the contents of the Wallboard has become corrupt for any reason". This can be found under the section on Configuration User Interface which is part of the Scrolling Wallboard Configuration Screen. This feature is not mentioned in the 5.0 manual. 29 th January 1997 All versions of DSLC will shortly be shipped at a mixture of PCS 5 and PCS 6. The difference between 5 and 6 is a change of memory device type, there is no feature or function change, there is no need to upgrade DSLCs in the field to PCS 6. 6 th February 1997 INDeX - Off Switch Divert using Trunk Dispositions ( Q931 Basic/ Primary Rate) Recently, a problem has been identified whereby Incoming calls that have been diverted off switch by use of a speed dial through a trunk plan, are being cut off after the Incoming Call Answer timer has expired. Software version 6.3 incorporates a modification to stop the call cut off. This software will shortly be available on controlled release. However, a short term method of reducing the occurrences is to increase the Incoming Call timer to maximum, i.e. 999 sec's. Whilst this does not eradicate the problem, it will ensure that short to medium calls are not cut off. Remember that only Digital Trunks can be used for Diverting calls Off Switch. 10 th February 1997 New Modem From SDX SDX Business Systems are introducing a new Remote Access Module (Modem). The new supplier is PACE, model Linnet 34fx. The new Remote Access Module will be supplied from 17th February. The full specification will be provided on a reseller update to be issued shortly.

15 Page 15 of 17 Among many other features, the Linnet supports dial back security which should be programmed for every installation as a first defence against unauthorized access. The Linnet also comes with life time technical support. The telephone number for PACE technical support is: The command string for connection to INDeX is already defaulted in the Module. However, if for any reason this needs to be re-entered, the following string needs to be entered using a PC set at the speed of the INDeX port (default 9600). AT&F&D0&K0S0=1Q1E0T&W0. 0 represents the numeric 0 Please note this command string is slightly different from the existing one. It is strongly recommended that you keep a note of the PACE to INDeX command string and the Technical support number for future reference. 10 th February 1997 General Release - Level 6.2 Software SDX Business Systems are pleased to announce that, with immediate effect, INDeX Level 6.2 software, the DSS/BLF and ACA Cassette are now on General Release. Therefore it is no longer necessary to complete an Application for Controlled Release form for systems requiring ACA Cassettes, DSS/BLFs, or Level 6.2 software. The BRI Cassettes remain on Controlled Release for both 'T' and 'S' applications. The Controlled Release requirements for BRI cassettes are detailed later in this Reseller Update. Details of Level 6.2 software, DSS/BLF and ACA Cassette functionality may be found in Reseller Update No 079 dated 8th August The new features, facilities and associated benefits enabled by Level 6.2 software are available to existing INDeX users as a simple upgrade. The opportunity exists for Resellers to charge for the software element of Level 6.2 upgrades to existing systems. Therefore SDX Business Systems are suggesting a retail selling price of 595 for the software element of Level 6.2 upgrades. NB - Following installation experiences reported during the Controlled Release period, SDX Business Systems wishes to announce that it is a mandatory requirement that sites upgrading to Level 6.2 software must correspondingly upgrade to a CPU PCS level of 11 or above. With immediate effect, CPUs returned for repair will be upgraded to PCS 11. For existing CPU maintenance spares, SDX Business Systems are offering an upgrade to PCS 11 free of charge. Please fax your stock requirements to Janet Lennon by 19th February '97, who will then advise returns procedure.

16 Page 16 of 17 Level 6.2 software upgrade packs have been despatched free of charge to all Resellers that have received Level 6.2 technical training. Additional upgrade packs may be ordered using the code INDeX-6.2, RSP 100 (normal MLD applies). Level 6.2 technical training may be achieved through attending either 1 day INDeX workshop (T81) or INDeX IPM courses, please contact Carol Bell ( ) for details of availability. CPUs will continue to be despatched at 6.1 software until 3rd February, from which point CPUs will be despatched loaded with 6.2 software. These 6.2 CPUs will be shipped with the same License Keys free of charge as were supplied with 6.1. NB - Level 6.2 software must be used for all systems with non BT provided Primary Rate Euro ISDN (Q931). Controlled Release Requirements for BRI Cassettes There has been some relaxation of the Controlled Release requirements for BRI Cassettes. This unfortunately has led to an increase in support calls to TSG, Sales Support and Product Marketing, and has also resulted in a number of customer issues. Therefore for the benefit of all involved, SDX Business Systems will operate the following Controlled Release procedure for BRI Cassettes without exception for both 'S' and 'T' applications:- 1. Details of the proposed INDeX system with BRI Cassette must be forwarded to SDX Business Systems on the standard Site Registration form and the Application for Controlled Release form (sections 1, 2 & 5 must be completed). The Application for Controlled Release form was supplied with Reseller Update The Controlled Release BRI site must be fitted with a modem that is accessible to SDX Business Systems. 3. A minimum of two sales people must have attended a level 6.2 Product Update Day (PUD). The PUD is sales training delivered by SDX Regional Account Managers to individual Resellers, covering the subjects of Level 6.2, DSS/BLF, ACA cassette and basic rate ISDN and BRI cassette functionality. 4. A minimum of two engineers must have received Level 6.2 technical training. This is obtained by attending a 1 day INDeX workshop (T81) that is focused on Level 6.2 conversion including BRI Cassette functionality. Alternatively engineers who have attended INDeX IPM courses since July

17 Page 17 of will have received training at Level 6.2. For details of training courses please contact Carol Bell on Two engineers who have received Level 6.2 technical training must also have attended the two day ISDN concepts course (T2). 6. The Reseller shall possess a Trend Aurora II basic rate ISDN tester. Alternative basic rate test equipment may be acceptable with the prior agreement of the TSG department. NB - If the Reseller does not provide installation and/or maintenance service, the chosen sub-contractor may satisfy conditions 4-6 as specified above. Issued by:- Andrew Saunders Ext th February digit dn for an integrated VM group (i.e. customisation, fast access etc.) does not work, i.e. you will receive the wrong greeting. A 3 digit dn works fine. This is the situation on all versions of INDeX software. END OF DOCUMENT