Experion MX R QCS Diagnostic Capture Tool. User Manual Rev 00

Transcription

1 Experion MX R700.1 QCS Diagnostic Capture Tool User Manual Rev 00

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3 QCS Diagnostic Capture Tool April, 2017

4 Confidentiality Statement This manual is a product of Honeywell. It is intended for use only by Honeywell and customer personnel in connection with Honeywell products. It is strictly prohibited to copy this manual or any part thereof or to transfer this manual or any part thereof to any non-honeywell person or entity, except customer personnel for use in connection with Honeywell products. Persons employed by a third-party service company shall not have access to this manual. Notice All information and specifications contained in this manual have been carefully researched and prepared according to the best efforts of Honeywell, and are believed to be true and correct as of the time of this printing. However, due to continued efforts in product improvement, we reserve the right to make changes at any time without notice. Trademarks All trademarks and registered trademarks are the properties of their respective holders. Copyright 2017 Honeywell All rights reserved. No part of this publication may be reproduced or translated, stored in a database or retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Honeywell.

5 Contents Introduction... iii Audience... iii About This Manual... iii Related Reading... iii Conventions... iv 1. Overview of QCS DCT QCS DCT Configuration Troubleshooting Glossary P/N Rev 00 4/10/17 i

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7 Introduction This guide describes the installation, configuration and usage of QCS Diagnostic Capture Tool (QCS DCT). Audience This manual is intended for anyone installing and using the QCS DCT for capturing the Diagnostic information related to QCS. About This Manual This manual contains 4 chapters; Chapter 1: Overview of QCS DCT provides the information on QCS DCT and its usage. Chapter 2: QCS DCT Configuration provides installation details and its configuration procedure to capture the diagnostic information. Chapter 3: Troubleshooting provides lists of some typical problems and work around. Chapter 4: Glossary provides the definition of the terms and acronyms used in this manual. Related Reading The following documents contain related reading material. P/N Rev 00 4/10/17 iii

8 QCS Diagnostic Capture Tool Introduction Honeywell P/N Document Title / Description PRODUCT MANUALS PDF COLLECTION Conventions The following conventions are used in this manual: Text may appear in uppercase or lowercase except as specified in these conventions. Boldface Special Type Italics Boldface Lowercase Type Press [ENTER] or [RETURN] [CTRL] [KEY-1]-KEY-2 Click Double-click Boldface characters in this special type indicate your input. Characters in this special type that are not boldfaced indicate system prompts, responses, messages, or characters that appear on displays, keypads, or as menu selections. In a command line or error message, words and numbers shown in italics represent filenames, words, or numbers that can vary; for example, filename represents any filename. In text, words shown in italics are manual titles, key terms, notes, cautions, or warnings. Boldface characters in this special type indicate button names, button menus, fields on a display, parameters, or commands that must be entered exactly as they appear. In an error message, words in lowercase are filenames or words that can vary. In a command line, words in lowercase indicate variable input. Type means to type the text on a keypad or keyboard. Press means to press a key or a button. [ENTER] is the key you press to enter characters or commands into the system, or to accept a default option. In a command line, square brackets are included; for example: SXDEF 1 [ENTER] [CTRL] is the key you press simultaneously with another key. This key is called different names on different systems; for example, [CONTROL], or [CTL]. Connected keys indicate that you must press the keys simultaneously; for example, [CTRL]-C. Click means to position the mouse pointer on an item, then quickly depress and release the mouse button. This action highlights or selects, the item clicked. Double-click means to position the mouse pointer on an item, and then click the item twice in rapid succession. This action selects the item doubleclicked. iv 4/10/17 P/N Rev 00

9 Introduction Conventions Drag X Press X Drag X means to move the mouse pointer to X, then press the mouse button and hold it down, while keeping the button down, move the mouse pointer. Press X means to move the mouse pointer to the X button, then press the mouse button and hold it down. The attention icon appears beside a note box containing information that is important. The caution icon appears beside a note box containing information that cautions you about potential equipment or material damage. The warning icon appears beside a note box containing information that warns you about potential bodily harm or catastrophic equipment damage. P/N Rev 00 4/10/17 v

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11 1. Overview of QCS DCT QCS DCT captures the QCS Diagnostic information for analysis of the issues which are reported on QCS nodes. The output of QCS DCT is a zip file which can be sent to TAC or Development Engineering (DE) for analysis. QCS DCT tool is a standard feature available in Experion MX R700 release. This tool runs on the nodes where the diagnostic information needs to be captured. P/N Rev 00 4/10/17 1-1

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13 2. QCS DCT Configuration QCS Diagnostic Capture Tool can be run when RAE is running or in shutdown status. Follow the below procedural steps to configure the QCS DCT: 1. Select Start > Experion MX Engineering Tools > QCS Diagnostic Capture Tool The QCS Diagnostic Capture Tool dialog box appears. 2. Enter the Scanner IP address if it s not updated from hosts file automatically. P/N Rev 00 4/10/17 2-1

14 QCS Diagnostic Capture Tool QCS DCT Configuration NOTE: QCS Diagnostic Capture Tool Supports Q , CWS 4080, 4036 Metals C Frame scanners, and it collects edaq.log, mss.log and fc.log. 3. Select the Include crash dumps check box under Crash Dump if you want to collect the crash dumps. 4. To include any additional files or folders apart from the Pre configured diagnostic information, click Add NOTE: Refer to the attached worksheet for the list of diagnostic information captured by QCSDCT by default. The Select Files or Folders dialog box appears. 5. Select the Files or Folders and click OK. 6. Click Start. The following Information message box appears 2-2 4/10/17 P/N Rev 00

15 QCS Diagnostic Capture Tool QCS DCT Configuration 7. Click Yes. The Save zip File dialog box appears. 8. Select the Output Directory path to save the QCS Diagnostic information zip file. Modify the default File name if needed and click Save. NOTE: QCS Diagnostic information zip file can be saved in shared remote location in the local network. Diagnostic information capture will start and progress is indicated on the Status Bar. Once Diagnostic information capture is completed, the following Information message box appears. 9. Click OK. P/N Rev 00 4/10/17 2-3

16 QCS Diagnostic Capture Tool QCS DCT Configuration 10. Click on the Output Dir path to open the location where the QCS Diagnostic information zip file is saved. 11. Copy the QCS Diagnostic information zip file and send to TAC for Analysis /10/17 P/N Rev 00

17 3. Troubleshooting This section lists some typical problems you may encounter, states the basic cause of the problem and provides a solution for each. SL. Problem Causes Solution 1 The User defined xml file in invalid, Check the error log The UserDefinedConfig.xml file under C:\ProgramData\Honeywell\Experion MX\QCS DCT is not proper Delete the xml file and relaunch the tool P/N Rev 00 4/10/17 3-1

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19 4. Glossary Experion MX DCS HMI MXProLine QCS DCT Name for a Honeywell QCS system. Distributed Control System Human Machine Interface Name for a Honeywell QCS system. Quality Control System A computer system that manages the quality of the paper produced. Diagnostic Capture Tool P/N Rev 00 4/10/17 4-1