This test determines whether the engine or controller card is failing.

Transcription

1 Diagnostic Aids Basic Printer Paper Passage Test This test determines whether the engine or controller card is failing. 1. Turn off the power switch and remove the controller card. 2. Load the multipurpose tray, 2nd cassette, or 3rd cassette with paper and turn on the power switch. If the paper is properly fed out of the printer, the controller card, or a component on the controller card such as the memory SIMM, code SIMM, riser card, or other option is responsible for the malfunction. If the paper is not properly fed out, the engine is responsible for the malfunction. Operator Menu Disabled If the operator has disabled the menu and you want to run operator print tests, turn the machine off, then press Go and Stop as you turn the machine on. Diagnostic Mode To access the diagnostics printer settings and operations: 1. Turn off the printer. 2. Press and hold the Go and Return buttons. 3. Turn on the printer. Release the buttons after the Performing Self Test message displays. Diagnostic Menu Group The Diagnostic Menu Group contains multiple menus. They are displayed in the control panel in the order shown in the table. The names of the top-level menus are capitalized. Top-Level Menu REGISTRATION Top Margin Left Margin 2-48

2 Top-Level Menu PRINT TESTS Tray 1 Tray 2 (if installed) MP Tray HARDWARE TESTS INPUT TRAY TEST Clean Engine Sensor Test LCD Test Button Test DRAM Memory Test ROM Memory Test Parallel Wrap Serial1Wrap(ifavailable) Serial2Wrap(ifavailable) Serial3Wrap(ifavailable) Tray Sensor Test: Tray 1 Tray 2 Multipurpose Feeder Size Sensor Test: Tray 1 Tray 2 BASE SENSOR TEST DEVICE TESTS (Only displayed if a flash or disk option is installed.) PRINTER SETUP Timing Roll/Synchronizing Roll Fuser Sensor Exit Sensor Transparency Detect Sensor Fuser Detect Sensor Waste Toner Bottle Detect Sensor T/C Rack Detect Sensor Waste Bottle Full Sensor Coating Roll Detect Sensor Image Transfer Belt Sensor Test Disk Test/Clean Flash Test Defaults Page Count Perm Page Count Diagnostic Information 2-49

3 Top-Level Menu Maintenance Menu Error Log 80 Maint Cnt 81 Main Cnt Reset 80 Maint Reset 81 Maint Display Log Clear Log EXIT DIAGNOSTICS Setting Printer Registration When you first enter the Registration menu, the Top margin sign/ value pair flashes. This indicates it is the margin value being changed. To change the value, press either Menu> or Menu<. Once the value you want displays, press Select to save the value and move to the next margin value. To verify the margin values are correct, you must print the Quick Test page on Letter, Legal, or A4 paper. From the Registration screen containing each of the margin values, press Go. This button serves as a hot key to the quick test page. As the page prints Quick Test Printing appears on the display. To exit the Registration menu, press Return. Print Tests The diagnostic PRINT TESTS menu verifies that the printer can print on media from each of the installed input sources. Each of the installed sources is listed as an option within this menu. For each source the user has two choices. Single (print a Print Test page once), Continuous (continue printing a Print Test page until Return or Stop is pressed) 2-50

4 Flash Test This test causes the file system to write and read data on the flash to test the flash device. The test destroys all data on the flash which is reformatted at the end of the test. Setting the Page Count Use this menu to reset the page count whenever you replace the engine card. The engine card contains the printer s NVRAM memory. When you select Page Count from the PRINTER SETUP menu, the current page count displays as follows: Page Count = * The left-most digit (1 in this example) blinks, indicating it is the first digit to be changed. To change the value press Menu> or Menu< to get the value you want. Press Select to move to the next digit. To skip a digit (keep its current value) press Select. Press Select after the final digit to store the new page count in NVRAM. Viewing the Permanent Page Count The permanent page count setting cannot be changed through the control panel. It can only be viewed with the diagnostics menu. When you select Permanent Page Count the following screen displays: Perm Page Count = * Viewing the Error Log The error log provides a history of printer errors. It contains the 12 most recent errors that have occurred in the printer. The most recent error displays in position 1, and the oldest error displays in position 12 (assuming 12 or more errors have occurred). If fewer than 12 errors have occurred, the oldest error displays in the position before the empty log entries begin. Empty log entries are identified with the 2-58

5 error number of 000. Occupied log entries contain the error number of the message displayed on the control panel. Clearing the Error Log To clear the error log, select the Clear Log operation from the ERROR LOG menu. The printer displays the following message: Clear Log =Yes Select Yes to confirm that you really want to clear the log. Select No to exit the Clear Log menu. You can also press Return or Stop to exit the menu. Exiting Diagnostic Mode To exit diagnostic mode and POR the printer into normal user mode, press EXIT DIAGNOSTICS. Diagnostic Information 2-59