REMINDER: Map Updates Website Registration

Transcription

1 REMINDER: Map Updates Website Registration Dear valued MARBELLA Customer, On behalf of Maka Technologies Group, we thank you for your continuous support in Marbella GPS/ In-dash Camera (DVR) series, we are also very proud of our recent launch of Curve Prestige 100 for Extreme Sports and MaxPower 9900mAh ResQ jump starter. We wish to highlight that registration at the website shown on the device during the screen start-up is NOT recommended. Updates done through the said website may cause malfunction to your device. We strongly advise user to update all future maps at for an accurate and stable device condition. Please be reminded to submit your warranty via for the latest map update. For further information, please call our Marbella Hotline* at your respective region. To keep up with the latest news, please LIKE US on Facebook page at (SG) or (MY) or you may visit for further details. Yours Sincerely, The Support Team Maka GPS Technologies Group 1 P a g e o f 21

2 GALACTIO SOFTWARE/MAP UPDATE RELEASE Date: 08 th April 2015 GALACTIO V March 2015 Map Update Release Enhanced navigation features brought to you by GALACTIO Key Benefits using GALACTIO V software Prayer Direction Interface Multi-point Route Journey Planner Set your prayer timing alert/reminder with Qibla direction Improvement on Pause and Go interface to reduce delay on low speed processor GPS unit Routing improvement in Singapore/Malaysia/Indonesia/Brunei/Thailand Latest Touch n Go Data and pricing update in Malaysia Latest Toll Fees data and pricing updated in Malaysia Toll Cost announcement at start of the Navigation using TTS selected voice Telephone Search (Commercial listing with limited entries in Singapore only) Prayer Timing list covers the entire states in Malaysia Voice instruction in background (Off by Default) Auto-switch Navigation Screen after inactive for 1 minute (Off by Default) Configurable Guidance Frequency Highway Interchange Information Configuration Guidance Frequency Updated Map Data Latest February 2015 Singapore SLA Map with Marina Coastal Expressway (MCE) changes Latest Marina Costal Expressway changes and SLE/CTE changes Latest February 2015 Malfreemaps (MFM) Singapore & Peninsula (West) Malaysia Maps, Latest February 2015 East Malaysia and Brunei Maps Latest February 2015 Thailand Maps Complimentary Australia/New Zealand/Philippine Maps* Please click here to learn how to install the complimentary maps. *NOTE: You can only install the additional 3 countries after you have completed this upgrade successfully. Always ensure you have sufficient memory space before this installation. Internal memory users, please ensure there is NO Multimedia file inside your memory. SD Card users, please reserve at least 3.6GB if you wish to install all 3 maps. 2 P a g e o f 21

3 WHO SHOULD DO THIS SOFTWARE UPGRADE? 3 P a g e o f 21

4 Please only upgrade the below link if: 1. You MAY UPGRADE if you are using Galactio Navigation Software. 2. DO NOT UPGRADE if you are using Mapking or Papago software. Note: For Mapking or Papago users, your GPS will no longer be operable after this upgrade. Please kindly drop by our service centre to do a mandatory hardware upgrade for any future update. 3. DO NOT UPGRADE if you are seeing a Galactio interface on your start-up screen as below: This applies to earlier Galactio users+ +This upgrade action might not be successful if you are using earlier Galactio navigation software as shown on top. Users might not be able to retrieve a patchable license data file. Please visit our service centre to determinate your GPS version. 5. Galactio is locally developed navigation software. Marbella GPS is the licensee of Galactio software authorised by Quantum Inventions Pte. Ltd. 4 P a g e o f 21

5 RECORD/NOTE DOWN YOUR LICENSE KEY NUMBER It is important for user to know what is the license key number for their gps. This license file contains important licensing that is used to configure your GPS and run the navigation software. After collecting the license key number, you can request a license key file from us at backup@makagps.com during troubleshooting. 5 P a g e o f 21

6 Step 1 Click on Setting Step 2 Click on Next Step 3 Click on NavIQ 6 P a g e o f 21

7 Step 4 The highlighted area will be your device license key number. Kindly note down your device ID number stated here Please record your DEVICE ID/ UUID number. Step 5 You may choose to us your DEVICE ID/UUID number to backup@makagps.com with the Subject: License Key Required (YOUR DEVICE ID NUMBER) to keep a backup of your license key file at your end Note: Due to the festive season, kindly take note that this process will require minimum 7 working days before we can the license key back to you. The process can only be carried by Marbella Authorised Service Professional (MASP) in a secure environment. MASP will need longer time to process your request. Even though we have a fleet of MASP that is attending calls for our global users 24hours/7 days, but only our selected authorized MASP could expedite and process your requirements during this period. 7 P a g e o f 21

8 GALACTIO V March 2015 Map Download 8 P a g e o f 21

9 MARBELLA V March 2015 UPDATE STARTS FROM HERE Please kindly take note of your device ID number before doing this upgrade. Refer to page 5 for retrieve instructions. Note: For regular users, please follow the instructions given below as there are some changes in this update. (Starting from Step 9, pp013 onwards) Thank you! Step 1 Check your model below. If you are not sure if your GPS is operating through internal memory or MicroSD card. Check the left side of your GPS unit and you will know if you are operated by MicroSD card. Download Hyperlink FOR INTERNAL MEMORY USERS 1. Marbella inav XT series users please click to download link below 2. Marbella Geomate 400/500/400S/500S users please click to download link below 3. Marbella N30/N32/N50/N52 series users please click to download link below 4. Marbella unav/unav HD5/uNav HD7 series users please click to download link below FOR MICRO SD CARD USERS 1. Marbella Galactio CE5 Micro-SD card Users (click here to learn how do I check my version?) 2. Marbella Galactio CE6 Micro-SD card Users (click here to learn how do I check my version?) 3. Marbella M990+ Micro-SD card Users* *Important Note: TMC Services will no longer be applicable since majority of the users choose not to renew this service. You MUST BE agreeable to forgo your TMC feature before you do this upgrade. TMC will no longer be able to work once you do this update. OUR MAP UPDATE PROCEDURE AND STEPS ARE THE SAME AS OUR JULY 2014 RELEASE AND HENCE SOME SCREEN SHOTs BELOW ARE ONLY FOR ILLUSTRATION PURPOSES. 9 P a g e o f 21

10 Step 2 Click on Download Step 3 Click on, and select Save As (Internet Explorer Users) 10 P a g e o f 21

11 Step 4 Choose Desktop location to save your file and click on Save Step 5 File start downloading. Please be patient with the long downloads (Download speed may vary subject to your internet speed) 11 P a g e o f 21

12 Step 6 Once the banner shows that download has been completed, click on Open Folder Step 7 (I) Select the file to unzip and right click on the mouse double click to unzip your file. (II) Mouse over your unzip program (III) Click on Extract to Folder (YOUR GPS MODEL) March 2015 Map Updates PlPlease click here if you do not have a WinZip or Unzip similar program 12 P a g e o f 21

13 Step 8 Extracting in progress Step 9 Once you have successfully unzipped your folder. Plug in the Marbella GPS with USB cable to PC. Note: Please make sure the power of your GPS is OFF before plugging in to your PC 13 P a g e o f 21

14 Step 10 On your computer s desktop and double click on the folder that you had unzipped (**Picture below is for illustration purposes, the actual name should vary depend on the current update month) Step 11 (I) For WINDOWS VISTA/7 & later Version Double click on Galactio_Updater.exe (II) For WINDOWS XP USER Double click on Galactio_Updater_XP.exe (III) For MACBOOK USER Double click on Galactio Updater_Mac.app Note: Favorites will be automatically backup on its own. Hence, no backup is required 14 P a g e o f 21

15 Step 12 Click on RUN Step 13 (I) Click on Auto Detect (II) Click on Update Now 15 P a g e o f 21

16 Step 14 Click on OK Step 15 Updating in progress, please kindly wait. It will take about 40 minutes (maximum) to complete the whole update 16 P a g e o f 21

17 Step 16 Once the message Device updated successfully appears, click on OK Step 17 Congratulations, you have completed the update. Kindly unplug your GPS from your PC Note: In any case if you face any issue with the update, please call our Hotline at (65) (Singapore) or (07) / (03) (Malaysia). Alternatively please us at backup@makagps.com or refer to page 19 to troubleshoot 17 P a g e o f 21

18 How to check your upgrade completion? Step1 Click on Setting Step2 Click on Maps Step3 You should see the exact details as shown above. 18 P a g e o f 21

19 Troubleshooting Page No Fault Error Message Possible Causes Solutions Actions 1 Unable to synchronize the GPS with the computer Device not found!! Make sure that the device is connected in USB Mass Storage Mode GPS was not shut down properly Shut down your GPS before proceeding with step 11 on page 14 1) Unplug the USB cable out from your GPS 2) Exit the navigation software - Click on Setting - Click on Next twice - Click on Exit - Click on Ok to confirm 3) Switch Off your GPS 4) Plug in the USB cable to the GPS again 5) On your computer, click in (I) For WINDOWS USER Double click on Galactio_Updater_XP.exe (II) For MACBOOK USER Double click on Galactio_Updater.exe 6) Click on Refresh 7) Click on Auto Detect 8) Click on Update Now USB Setting was set to the wrong mode Make sure that USB Setting is set to USB Mass Storage Mode 1) Exit the navigation software - Click on Setting - Click on Next twice - Click on Exit - Click on Ok to confirm 2) Click on Setting on the main IU - Click on Arrow located at the bottom right hand side - Click on USB icon - Select Mass Storage USB cable might be faulty Try out a another USB cable Kindly follow the instructions on page 14 This update package is not for your device model. Please click OK to stop the updating. You have selected the wrong link to download your package Determine your GPS model before clicking on any links given on page 9 You may determine your model number at the top right hand side of your GPS. In any case if you are unsure, kindly contact us at (65) P a g e o f 21

20 No Fault Error Message Possible Causes Solutions Actions 2 Unable to run the navigation software on the GPS Set GPS Path Can t find the GPS program! Please set GPS path in File Manage! are shown on your GPS screen GPS path has been reset during the update Set the correct GPS path On your GPS main UI Note: For Geomate 500S, unav, unav HD5, unav HD7 users, please skip step 1 and 2. 1) Click on System 2) Click on Arrow located at the bottom right hand side 3) Click on GPS Path 4) Select NandFlash\ 5) Select NavIQ\ 6) Select NavIQ.exe 7) Click on GPS path button located at the bottom right hand side 8) Click on the Tick button 9) Click on X for 4 times till it resume back to the main UI No valid device license found. Please download the license file from Device ID: XXXXXXXXXX is shown on your GPS screen Your Marbella device may not be using Galactio software before this update You are required to do a mandatory hardware upgrade at our service centre at a fee of S$39.90 or RM80.00 Our Service Centre are located at: Singapore Maka GPS Technologies Pte Ltd 2 Alexandra Rd, Delta House, #02-Check03, S' Contact: (65) Malaysia Johor Maka GPS Technologies Sdn Bhd No Jalan Adda 3/1, Taman Adda Heights Johor Bahru, Malaysia Contact: (07) Kuala Lumpur Maka GPS Technologies (KL) Sdn Bhd No 28-02D Jalan Puteri 1/2, Bandar Puteri Puchong, Selangor Malaysia Contact: (03) Your license file is missing from the package Please send your device ID number to us to recovery your device. Copy down the device ID number shown on the screen and send a request for license file at: backup@makagps.com Alternatively, you send us a private message on facebook at: (SG) (MY) 20 P a g e o f 21

21 UPGRADING LOCATION - SINGAPORE Maka GPS Technologies Pte. Ltd. 2 Alexandra Road #02-03 Delta House Singapore UPGRADING LOCATION JOHOR (MY) Maka GPS Technologies Sdn. Bhd. No Jalan Adda 3/1 Taman Adda Heights Johor Bahru Malaysia Contact: (65) Operating Hours: Monday - Friday (closed Sat & Sun) 9am 6pm Closed: 12pm 0130pm Contact: (07) Operating Hours: Monday - Friday (Closed Sat & Sun) 9am 6pm Closed: 12pm 0130pm UPGRADING LOCATION KUALA LUMPUR (MY) Maka GPS Technologies (KL) Sdn. Bhd. No. 28-2D Jalan Puteri 1/2. Bandar Puteri Puchong Malaysia Contact (03) Operating Hours: Monday - Friday (Closed Sat & Sun) 9am 6pm Closed: 12pm 0130pm 21 P a g e o f 21