REMINDER: Map Updates Website Registration

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REMINDER: Map Updates Website Registration Dear valued MARBELLA Customer, On behalf of Maka GPS Technologies Group, we thank you for your continuous support in Marbella GPS and our latest Marbella

Updates done through the said website may cause malfunction to your device. We strongly advise user to update all future maps at http://sg.makagps.

1 REMINDER: Map Updates Website Registration Dear valued MARBELLA Customer, On behalf of Maka GPS Technologies Group, we thank you for your continuous support in Marbella GPS and our latest Marbella In-dash Camera (DVR) series We wish to highlight that registration at the website shown on the device during the screen start-up is NOT recommended. Updates done through the said website may cause malfunction to your device. We strongly advise user to update all future maps at for an accurate and stable device condition. Please be reminded to submit your warranty via for the latest map update. For further information, please call our Marbella Hotline* at your respective region. To keep up with the latest news, please LIKE US on Facebook page at (SG) or (MY) or you may visit for further details. Yours Sincerely, The Support Team Maka GPS Technologies Group 1 P a g e o f 2 2

2 GALACTIO SOFTWARE/MAP UPDATE RELEASE Date: 12 th Sept 2017 GALACTIO V July 2017 Map Update Release Enhanced navigation features brought to you by GALACTIO Key Benefits using GALACTIO V software Prayer Direction Interface Multi-point Route Journey Planner Set your prayer timing alert/reminder with Qibla direction Improvement on Pause and Go interface to reduce delay on low speed processor GPS unit Routing improvement in Singapore/Malaysia/Indonesia/Brunei/Thailand Latest Touch n Go Data and pricing update in Malaysia Latest Toll Fees data and pricing updated in Malaysia Toll Cost announcement at start of the Navigation using TTS selected voice Telephone Search (Commercial listing with limited entries in Singapore only) Prayer Timing list covers the entire states in Malaysia Voice instruction in background (Off by Default) Auto-switch Navigation Screen after inactive for 1 minute (Off by Default) Configurable Guidance Frequency Highway Interchange Information Configuration Guidance Frequency Updated Map Data Latest July 2017 Singapore SLA Map Latest June 2017 Malfreemaps (MFM) Singapore & Peninsula (West) Malaysia Maps, Latest June 2017 East Malaysia and Brunei Maps Latest Jun 2017 Thailand Maps Latest July 2017 Indonesia Navigasi Map Latest New Flyover at Braddell Road changes Complimentary Australia/New Zealand/Philippine Maps* Please click here to learn how to install the complimentary maps. *NOTE: You can only install the additional 3 countries after you have completed this upgrade successfully. Always ensure you have sufficient memory space before this installation. Internal memory users, please ensure there is NO Multimedia file inside your memory. SD Card users, please reserve at least 3.6GB if you wish to install all 3 maps. 2 P a g e o f 2 2

3 WHO SHOULD DO THIS SOFTWARE UPGRADE? 3 P a g e o f 2 2

Please only upgrade the below link if: 1. You MAY UPGRADE if you are using Galactio Navigation Software. 2. DO NOT UPGRADE if you are using Mapking or Papago software.

4 Please only upgrade the below link if: 1. You MAY UPGRADE if you are using Galactio Navigation Software. 2. DO NOT UPGRADE if you are using Mapking or Papago software. Note: For Mapking or Papago users, your GPS will no longer be operable after this upgrade. Please kindly drop by our service centre to do a mandatory hardware upgrade for any future update. 3. DO NOT UPGRADE if you are seeing a Galactio interface on your start-up screen as below: This applies to earlier Galactio users+ +This upgrade action might not be successful if you are using earlier Galactio navigation software as shown on top. Users might not be able to retrieve a patchable license data file. Please visit our service centre to determinate your GPS version. 5. Galactio is locally developed navigation software. Marbella GPS is the licensee of Galactio software authorised by Quantum Inventions Pte. Ltd. 4 P a g e o f 2 2

5 RECORD/NOTE DOWN YOUR LICENSE KEY NUMBER It is important for user to know what is the license key number for their gps. This license file contains important licensing that is used to configure your GPS and run the navigation software. After collecting the license key number, you can request a license key file from us at backup@makagps.com during troubleshooting. 5 P a g e o f 2 2

6 Step 1 Click on Setting Step 2 Click on Next Step 3 Click on NavIQ Info 6 P a g e o f 2 2

Step 4 The highlighted area will be your device license key number. Kindly note down your device ID number stated here Please record your DEVICE ID/ UUID number.

7 Step 4 The highlighted area will be your device license key number. Kindly note down your device ID number stated here Please record your DEVICE ID/ UUID number. Step 5 You may choose to us your DEVICE ID/UUID number to backup@makagps.com with the Subject: License Key Required (YOUR DEVICE ID NUMBER) to keep a backup of your license key file at your end Note: Due to the festive season, kindly take note that this process will require minimum 7 working days before we can the license key back to you. The process can only be carried by Marbella Authorised Service Professional (MASP) in a secure environment. MASP will need longer time to process your request. Even though we have a fleet of MASP that is attending calls for our global users 24hours/7 days, but only our selected authorized MASP could expedite and process your requirements during this period. 7 P a g e o f 2 2

8 GALACTIO V July 2017 Map Download 8 P a g e o f 2 2

MARBELLA V8.28.01.02 July 2017 UPDATE STARTS FROM HERE Please kindly take note of your device ID number before doing this upgrade. Refer to page 5 for retrieve instructions.

9 MARBELLA V July 2017 UPDATE STARTS FROM HERE Please kindly take note of your device ID number before doing this upgrade. Refer to page 5 for retrieve instructions. Step 1 Determine if you are running on HD or non HD display by turning on your GPS - If you are on HD Display, Choose A2 or B4 - If you are on non HD Display, Choose A1 or B3 Step 2 Determine if is your GPS is operating on Internal Memory or MicroSD card. - Go to (Go to point A) if you are running on Internal Memory You can execute the maps without any MicroSD card slot in your GPS. - Go to (Go to point B) if you are running on MicroSD Card^ You are unable to execute maps once MicroSD card has been removed from your GPS. ^Apply to M990+. Do not apply to overseas redeemed maps. Step 3 Download Hyperlink A) FOR INTERNAL MEMORY USERS 1. Using 4.3 and 5.0 Marbella non-hd display GPS users, please use the link below: 2. Using 5.0 & 7.0 Marbella HD display GPS users, please use the link below: B) FOR MICRO SD CARD USERS 3. Using 4.3 and 5.0 Marbella non-hd display GPS Micro-SD card Users 4. Using 5.0 & 7.0 Marbella HD display Micro-SD card Users 5. Marbella M990+ Micro-SD card Users* *Important Note: TMC Services will no longer be applicable since majority of the users choose not to renew this service. You MUST BE agreeable to forgo your TMC feature before you do this upgrade. TMC will no longer be able to work once you do this update. 9 P a g e o f 2 2

10 Step 4 Click on Download Step 5 Click on, and select Save As (Internet Explorer Users) 10 P a g e o f 2 2

Please be patient with the long downloads (Download speed may

11 Step 6 Choose Desktop location to save your file and click on Save Step 7 File start downloading. Please be patient with the long downloads (Download speed may vary subject to your internet speed, final file size downloaded should be 2GB) 11 P a g e o f 2 2

(II) Mouse over your unzip program, for example below, it will be JZIP (III) Click on Extract to Folder

12 Step 8 Once the banner shows that download has been completed, click on Open Folder Step 9 (I) Select the file to unzip and right click on the mouse double click to unzip your file. (II) Mouse over your unzip program, for example below, it will be JZIP (III) Click on Extract to Folder (YOUR GPS MODEL) July 2017 Map Updates Please click here if you do not have a WinZip or Unzip similar program 12 P a g e o f 2 2

13 Step 10 Extracting in progress Step 11 Once you have successfully unzipped your folder. Plug in the Marbella GPS with USB cable to PC. Note: Please make sure the power of your GPS is OFF before plugging in to your PC 13 P a g e o f 2 2

Step 12 Double click on the folder that you had unzipped (Picture below is

update month) Step 13 (I) For WINDOWS VISTA/7 & later Version Double click

exe (II) For WINDOWS XP USER Double click on Galactio_Updater_XP.

14 Step 12 Double click on the folder that you had unzipped (Picture below is for illustration purposes, the actual name should vary depend on the current update month) Step 13 (I) For WINDOWS VISTA/7 & later Version Double click on Galactio_Updater.exe (II) For WINDOWS XP USER Double click on Galactio_Updater_XP.exe (III) For MACBOOK USER Double click on Galactio Updater_Mac.app Note: All favorites will be automatically backup by the system. 14 P a g e o f 2 2

15 Step 14 Click on RUN Step 15 (I) Click on Auto Detect (II) Click on Update Now 15 P a g e o f 2 2

16 Step 16 Click on OK Step 17 Updating in progress, please kindly wait. It will take about 40 minutes (maximum) to complete the whole update 16 P a g e o f 2 2

17 Step 18 Once the message Device updated successfully appears, click on OK Step 19 Congratulations, you have completed the update. Kindly unplug your GPS from your PC Note: In any case if you face any issue with the update, please call our Hotline at (65) (Singapore) or (03) (Malaysia). Alternatively please us at or refer to page 19 to troubleshoot 17 P a g e o f 2 2

18 How to check your upgrade completion? Step1 Click on Setting Step2 Click on Maps Step3 You should see the exact details as shown above. 18 P a g e o f 2 2

19 Troubleshooting Page No Fault Error Message Possible Causes Solutions Actions 1 Unable to synchronize the GPS with the computer Device not found!! Make sure that the device is connected in USB Mass Storage Mode GPS was not shut down properly Shut down your GPS before proceeding with step 11 on page 14 1) Unplug the USB cable out from your GPS 2) Exit the navigation software - Click on Setting - Click on Next twice - Click on Exit - Click on Ok to confirm 3) Switch Off your GPS 4) Plug in the USB cable to the GPS again 5) On your computer, click in (I) For WINDOWS USER Double click on Galactio_Updater_XP.exe (II) For MACBOOK USER Double click on Galactio_Updater.exe 6) Click on Refresh 7) Click on Auto Detect 8) Click on Update Now USB Setting was set to the wrong mode Make sure that USB Setting is set to USB Mass Storage Mode 1) Exit the navigation software - Click on Setting - Click on Next twice - Click on Exit - Click on Ok to confirm 2) Click on Setting on the main IU - Click on Arrow located at the bottom right hand side - Click on USB icon - Select Mass Storage USB cable might be faulty Try out a another USB cable Kindly follow the instructions on page 14 This update package is not for your device model. Please click OK to stop the updating. You have selected the wrong link to download your package Determine your GPS model before clicking on any links given on page 9 You may determine your model number at the top right hand side of your GPS. In any case if you are unsure, kindly contact us at (65) P a g e o f 2 2

20 No Fault Error Message Possible Causes 2 Unable to run the navigation software on the GPS Set GPS Path Can t find the GPS program! Please set GPS path in File Manage! are shown on your GPS screen GPS path has been reset during the update You might have loaded the wrong maps operating system for your GPS. Solutions Set the correct GPS path Go to page 9 of this PDF and refer to Step 1 & 2 to determine which is the correct link to download. Actions On your GPS main UI Note: For Geomate 500S, unav, unav HD5, unav HD7 users, please skip step 1 and 2. 1) Click on System 2) Click on Arrow located at the bottom right hand side 3) Click on GPS Path 4) Select NandFlash\ 5) Select NavIQ\ 6) Select NavIQ.exe 7) Click on GPS path button located at the bottom right hand side 8) Click on the Tick button 9) Click on X for 4 times till it resume back to the main UI In any case if you are unable to run the exe. program after the redownload, you may use the manual method below. However, do take note that after doing this your favourites will be gone. 1) Plug your GPS into your computer 2) Once your computer detected the GPS drive, right click on your mouse and format your drive 3) Go to the file you have downloaded, unzip it. 4) Inside the unzipped folder, copy the whole NavIQ folder 5) Paste it into your GPS drive 6) It will take about 30 to 45 mins to do this. 7) Once done, unplug your GPS and try to enter navigation mode. At times, the GPS will stuck on the start-up screen. Don t worry about this, as it is absolutely normal after a map update. The GPS is trying to detect your license key. Let it run for about 20 to 30 mins. Do make sure you charge your GPS via a smartphone adaptor. Do take note that your GPS does not charge 20 P a g e o f 2 2

via laptop. No valid device license found. Please download the license file from www.galactio.com.

21 via laptop. No valid device license found. Please download the license file from Device ID: XXXXXXXXXX is shown on your GPS screen Your Marbella device may not be using Galactio software before this update You are required to do a mandatory hardware upgrade at our service centre at a fee of S$39.90 or RM80.00 Our Service Centre are located at: Singapore Maka GPS Technologies Pte Ltd 2 Alexandra Rd, Delta House, #07-01, S' Contact: (65) Malaysia Johor Maka GPS Technologies Sdn Bhd No Jalan Adda 3/1, Taman Adda Heights Johor Bahru, Malaysia Contact: (07) Kuala Lumpur Maka GPS Technologies (KL) Sdn Bhd No 28-02D Jalan Puteri 1/2, Bandar Puteri Puchong, Selangor Malaysia Contact: (03) You might have loaded the wrong maps operating system for your GPS. Go to page 9 of this PDF and refer to Step 1 & 2 to determine which is the correct link to download. In any case if you are unable to run the exe. program after the redownload, you may use the manual method below. However, do take note that after doing this your favourites will be gone. 8) Plug your GPS into your computer 9) Once your computer detected the GPS drive, right click on your mouse and format your drive 10) Go to the file you have downloaded, unzip it. 11) Inside the unzipped folder, copy the whole NavIQ folder 12) Paste it into your GPS drive 13) It will take about 30 to 45 mins to do this. 14) Once done, unplug your GPS and try to enter navigation mode. At times, the GPS will stuck on the start-up screen. Don t worry about this, as it is absolutely normal after a map update. The GPS is trying to detect your license key. Let it run for about 20 to 30 mins. Do make sure you charge your GPS via a smartphone adaptor. Do take note that your GPS does not charge via laptop. 21 P a g e o f 2 2

22 Your license file is missing from the package Please send your device ID number to us to recovery your device. Copy down the device ID number shown on the screen and send a request for license file at: backup@makagps.com Alternatively, you send us a private message on facebook at: (SG) (MY) UPGRADING LOCATION - SINGAPORE Maka GPS Technologies Pte. Ltd. 2 Alexandra Road #07-01 Delta House Singapore Contact: (65) Operating Hours: Monday - Friday (closed Sat & Sun) 9am 6pm Closed: 12pm 0130pm UPGRADING LOCATION KUALA LUMPUR (MY) Maka GPS Technologies (KL) Sdn. Bhd. No. 28-2D Jalan Puteri 1/2. Bandar Puteri Puchong Malaysia Contact (03) Operating Hours: Monday - Friday (Closed Sat & Sun) 9am 6pm Closed: 12pm 0130pm 22 P a g e o f 2 2

REMINDER: Map Updates Website Registration

REMINDER: Map Updates Website Registration Dear valued MARBELLA Customer, On behalf of Maka Technologies Group, we thank you for your continuous support in Marbella GPS/ In-dash Camera (DVR) series, we