Technical Bulletin. Questions & Answers. Question #1: What do I need to do to get this update? How do I know if my Transformer HD is compatible?

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1 Date: 12/12/2018 Serial Number Effective: Q Product Line: Transformer HD Technical Bulletin Subject: Model Affected: S/N P (Sept 15, 2017 & later) or any unit updated to Phase 2 (If you are unsure whether or not your unit has been updated to Phase 2, please contact Enhanced Vision Technical Support). Questions & Answers Question #1: What do I need to do to get this update? How do I know if my Transformer HD is compatible? Answer #1: All Transformer HD units manufactured as of Sept 15 th, 2017 & later, or ones sent into the EV factory for Phase 2 upgrades are eligible. Simply visit our website to follow the download and update instructions. Units manufactured from November 19 th, 2018 will automatically have these upgrades included by default. Question #2: What do you mean by 3rd party UI & Stability? Answer #2: We have improved OCR scanning while utilizing Zoomtext The window/full Screen/Minimize functionality which is accessed via the F7/F8 hotkeys has been improved by allowing Camera View to be minimized and Split Screen options to be quickly toggled, and memory recall for favorite settings. This allows users to seamlessly toggle between their various window modes and preferences. Question #3: If I don t use Zoomtext or Supernova (3rd Party Apps) should I still get this update? Answer #3: This update is highly recommended but not required. We have made improvements to the baseline product that are listed on the next page, please review them.

2 Questions & Answers Question #4: What is the full list of improvements with this software/firmware Release? Update List: Transformer HD s software stability improved especially when used in conjunction with ZoomText New ZoomText Full Screen Camera Image Only and Full Screen PC display options when toggling with the ZoomText F8 key. The F7 key, when used in conjunction with ZoomText & SuperNova, is much more user friendly allowing a simple toggle between one s favorite split screen viewing mode, and full screen PC or Transformer CCTV image. New Save Document feature has been added to Zoomext & SuperNova. We are now a Trusted Windows Publisher which will improve the installation process. Improved UI & Installer Scaling with 4K monitor. Brightness and Color Select icons are more visible (changed to Black from Translucent Blue) Added a new Full Screen CCTV image option when toggling with the Transformer F8 key. Greatly simplified the F7 key operation for the end user. Previously it would only allow a full screen CCTV image either locked or unlocked. This change now allows you to toggle between full screen CCTV and your last used computer application. Improved Danish language translations Asian OCR accuracy improvements Added missing TTS voice gender for a few international countries As always, please contact technical support if you have any questions, comments or concerns with the contents of this update or methodology. Sincerely, Ted O Connor Software Quality Assurance

3 Transformer HD Software & Firmware Download and Install Guide Version Step by Step Instructions Note: This update requires you to utilize your original USB flash drive, Transformer HD Connected via USB 3.0 and an internet capable computer. If you no longer have your USB Flash Drive, please contact technical support so they can issue you a replacement. It is highly recommended that you have these instructions open during the update process. Step 1: Visit html and locate the release version Download the following files to an easy to find location such as your downloads folder or desktop. The update requires you to download two files: TRHD02.58_RTM zip *(You must extract this archive which contains two files, TRHD02.58_RTM exe & qt.conf)* Update.zip *(You must not extract this file)* Step 2: Ensure that your original USB Flash Drive is inserted and locate the TRHD-Windows Installer folder located there. You will need to extract the.exe and qt.conf from TRHD02.58_RTM zip and add/replace TRHD02.45_RTM exe. Step 3: Now we must remove the old software application from your computer. Enter into control panel and select Programs and Features.

4 a) Locate the old Transformer HD install in the programs list and right click on it b) Select Uninstall and navigate through the on screen prompts (Remove all components):

5 c) Confirm Un-installation: d) Click Finish when complete

6 Step 4: Next we need to reinstall the new version of the application version by navigation to the Transformer HD USB drive and locating the new RTM Installer we just downloaded and extracted in Step 1. Copy the file into the Windows-Installer Folder if you haven t already and then double click the Transformer Installer. a) Click Next in the Setup Transformer HD Screen b) Next in the installation folder screen

7 c) Select OCR & Text To Speech languages screen If you just click Next only American English will be installed. d) Accept the License agreement & Click Next

8 e) Confirm start menu shortcut or just leave Enhanced Vision and click Next f) On the ready to Install screen choose Install. Be patient while all files are installed, after you click install you can walk away. Do not interrupt the installer process as it may take several minutes.

9 g) Ensure your Transformer HD is not connected to the PC at this time and click through the following message. h) Do not reconnect the Transformer HD until prompted to do so.

10 i) When install is complete click Finish and close the installer. Step 5: Launch the new Transformer HD App version and locate the Product Information Screen in the Settings Tab (Shown Below).

11 Step 6: Verify your Viewer Application Revision number is now and take note of your Transformer Firmware RN and Boot RN. Then select Software Update.

12 Step 7: Select the Browse option listed below and choose the update.zip file from previous step #1 download.

13 Step 8: IMPORTANT: Ensure that your unit is connected to power and that the update process is not disturbed during the firmware update. Be patient as the firmware update is in progress because it can take approximately 3-8 minutes (Depending on your PC) to complete. Do not disconnect or remove the USB 3.0 cable or power at any point during this update process.

14 Step 9: When the FW Update is downloaded into the unit successfully you will see the below screen indicating the previous revision of the firmware as well as the new firmware revision that will be installed next. You must press the power button to go ahead and install the new FW on the unit, After pressing the power button you will notice both amber and green LEDs blinking quickly during that install process. Once the new FW install is complete on the unit the Green LED will be solid. You then need to press the power button again to resume normal device operation with the updated FW.

15 Step 10: After relaunching the Transformer HD application return to the product info screen and verify that the Firmware and Boot RN have been updated. Congratulations the update process is complete!

Technical Bulletin. Serial Number Effective: Q Product Line: Merlin Elite Pro Subject: Merlin Elite Pro Improvements

Technical Bulletin. Serial Number Effective: Q Product Line: Merlin Elite Pro Subject: Merlin Elite Pro Improvements Technical Bulletin Date: 4/02/2018 Serial Number Effective: Q0402001 Product Line: Merlin Elite Pro Subject: Merlin Elite Pro Improvements This Software and Firmware updates Merlin Elite Pro with the latest