4: Pass Sales is a Keyboard swipe (Cherry Model MY8000 POS keyboard). The 91 Express Lanes do not apply.

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2 Lanes web site, and make a payment through the internet portal. The third one is for violators on the 91 Express Lanes to pay for their violation(s). The fourth one is either by calling into the Customer Service Center (CSC) or walking into the CSC and making a payment face-to-face with a Customer Services Representative (CSR). Currently for PASS Sales, at the OCTA store, sales representatives will swipe a card using their keyboard. This will process the sale transaction. For phone and web sales, cards are not verified at the point of sale; card verification is done at time of order fulfillment (usually next day). 4: In reference to the OCTA Store bus pass and merchandise sales- do you use a traditional credit card machines to process transactions- if so, please identify the terminal make and model (i.e. Hypercom T7P, Hypercom T4220 (IP), Verifone Omni 3750, Verifone VX570 (IP) etc.). 4: Pass Sales is a Keyboard swipe (Cherry Model MY8000 POS keyboard). The 91 Express Lanes do not apply. 5: How many terminals are currently deployed? 5: Pass Sales has three computer keyboard swipe deployed. The 91 Express Lanes do not apply. 6: Does OCTA own, rent, or lease the equipment. 6: This question is not relevant to the procurement. 7: Does OCTA accept PIN-based Debit cards transactions, if accepting PIN-based transactions what kind of PIN Pad does OCTA use (i.e. VeriFone PIN pad 1000se, Hypercom P1300, etc.)? 7: PIN-based Debit card transactions are not accepted at the 91 Express Lanes. Pass sales does not accept PIN-based debit transactions. Visa/Mastercard debit cards are processed as credit transactions. 8: In reference to the OCTA Store website orders, does OCTA use the Payflow Pro payment gateway? If not, what is the payment gateway vendor (i.e. Authorize.net, Cybersource, Verisign, etc.)? Page 2

3 8: Pass Sales uses Skipjack. The 91 Express Lanes do not apply. 9: In reference to the (2) ticket vending machines (TVM) which sell select bus passes, what is the name of the TVM and what processing software, payment gateway, middleware does the machine use to handle the credit card processing? 9: The TVM s are ACS/Xerox machines, software unknown. The payment gateway used is Skipjack. The 91 Express Lanes do not apply. 10: How does OCTA process and authorize the SR-91 Toll Road s credit card transactions, please describe the current process and identify any hardware, software or payment gateway used to process the transactions? 10: The 91 Express Lanes uses Payflow Pro and they have 4 separate accounts for 4 different transactions types (Rebill, CSC, TVC, and WEB), reference question number 3 above for the detail of these 4 types. The payment then goes through VeriSign and then onto the Merchant Services Account. Pass Sales do not apply. 11: Since OCTA uses a Point of Sale (POS) system to process credit card transaction, please identify the name of the system, identify the software/middleware used to handle the credit card processing (i.e. Tender Retail, PC Charge, IC Verify, etc.). 11: Pass Sales uses a custom system (Great Plains). The 91 Express Lanes uses PayPal Payflow Pro. 12: Does OCTA use software (non-web) to process credit card activity, if so, please identify the name of package and version (i.e. PC Charge ver. 5.7, Tender Retail MCM ver , etc.). 12: Pass Sales uses a custom system (Great Plains). The 91 Express Lanes do not apply. Page 3

4 13: Do you process GSA/Government Procurement, Corporate, or Commercial Cards that require Level I or Level II reporting? 13: Pass Sales does process Commuter Check Cards which require a specific Merchant code. The 91 Express Lanes do not apply. 14: Do you process large ticket Visa/MasterCard transactions (i.e. Sale amount in excess of $5, per transaction)? 14: The 91 Express Lanes will have an excess of $5, as a normal transaction amount on occasion. There has not been a transaction in excess of $5,000 since March Pass sales is not expected to have a transaction this large. 15: If using credit card machines to process transactions the terminal(s) must have a dedicated line to dial out for approvals- does your telecommunication system require a 9 to access an outside line? 15: No terminals are used to process payments at the 91 Express Lanes or Pass Sales. The OCTA TVMs use cellular modems to connect to the internet and do not require a 9 to reach an outside line. All other parts of the OCTA system uses OCTA s ISP and do not use dial out. 16: Is this dedicated line analog or digital? 16: This question is not relevant to the procurement. 17: Does OCTA use an Interactive Voice (IVR) telephone-based system to accept payments, if so what is the name of the vendor that provides the service? In addition, what is the name of the middleware/ software/payment gateway which handles the credit card processing (i.e. Authorize.net, PC Charge, IC Verify, etc.)? 17: This question does not apply to the 91 Express Lanes. The 91 Express Lanes customized account management system directly interfaces with Paypal Payflow Pro to process the transactions. There is no IVR for the Pass Sales. Page 4

5 18: Since OCTA accepts card payments via the internet, please confirm if you are using Payflow Pro as the payment gateway. If not using Payflow Pro what payment gateway is being used? 18: The 91 Express Lanes use Payflow Pro. Pass Sales uses Skipjack. 19: Since OCTA is interested in processing credit cards as magnetic, non-magnetic or contactless transactions in a face-to face environment are you currently using a traditional credit card machine or a Point of Sale (POS) system to process these transactions? 19: A traditional credit card machine or POS system is not currently being used for the 91 Express Lanes. Pass Sales uses a custom POS system (Great Plains). 20: Who is OCTA s current merchant services provider? 20: Bank of America Merchant Services. 21: Does the pre-proposal conference have a phone number to call for the meeting scheduled for August 28, 2013 at 2:00 PM (pacific time)? 21: No. 22: Current Transaction Volumes Section - does the 52,000 per month transactions and $2.8 million average monthly charges include the OCTA store volumes (12,000/$1.5 million for Fiscal Year 2012) or are they in addition to the 52,000/$2.8 million monthly volumes. 22: The 12,000/$1.5 million for Fiscal Year 2012 are for Pass Sales (OCTA store only). The 52,000/$2.8 million per month are only the 91 Express Lanes. 23: If Respondents can provide all requirements without having PayPal Payflow as the gateway, would OCTA consider replacing PayPal Payflow? 23: The 91 Express Lanes will not replace the PayPal Payflow gateway. OCTA will consider using PayPal Payflow Page 5

6 gateway if it can be integrated with the POS system (Great Plains version 10.x). 24: Is OCTA looking for a quote to replace the existing POS system or interface only to the existing system? 24: Not for the 91 Express Lanes. At this time, OCTA is only working for an interface to the existing system. OCTA is not looking to replace the existing POS system on this procurement. 25: What POS system is OCTA currently using? 25: OCTA currently uses Great Plains/Microsoft Dynamics software in conjunction with Skipjack for Pass Sales. No POS system for 91 Express Lanes. 26: What POS equipment is currently in use at the OCTA store? How many cashiering stations are there? 26: Pass Sales: Cherry MY8000 keyboard with integrated card reader in conjunction with Great Plains for Pass Sales. The 91 Express Lanes do not apply. 27: Does OCTA charge a convenience fee to the consumer or absorb all credit/debit/echeck pass-through charges? 27: No. 28: If OCTA charges a convenience fee, what is the current variable or flat rate that is charged by your processor? 28: This question does not apply. 29: Is the Respondent required to interface with the two-ticket vending machines for the acceptance of credit/debit cards or is it cash only? 29: Yes, the two ticket vending machines are credit/debit card only. Debit cards are processed as credit only. 30: If interface is required for the vending machines, what are the makes/models and vendor/application servicing them? Page 6

7 30: The TVM s are ACS/Xerox machines and support by ACS/Xerox software and hardware. 31: Can OCTA break down the payment volume by channel (e.g. 10,000 payments/month made through WEB, 5,000 through POS, etc.)? 31: Credit Card transactions are processed four different ways at the 91 Express Lanes. The first is automatic replenishment which looks at a customer s balance and if it is below a pre-determined amount the credit card on file is automatically charged (approx. 84% of transactions). The second one is through the Internet; customers can log onto their account, via the 91 Express Lanes web site, and make a payment through the internet portal (approx. 6%). The third one is for violators on the 91 Express Lanes to pay for their violation(s) (about 3% of transactions). The fourth one is either by calling into the Customer Service Center (CSC) or walking into the CSC and making a payment face-to-face with a CSR (approx. 7%). For Pass Sales, approximately 39% of sales are through the store, 25% of sales through phone, 36% of sales through the web, and less than 1% of sales are through the TVM. 32: In the scope of work background, it states that the current processing institution electronically transfers the proceeds (less processing discount) to the OCTA s bank on a daily basis. What is the reason why the processing discount fees are removed daily from proceeds? Is this an OCTA preference? 32: Currently for Pass Sales, the gross revenue is transferred to OCTA s bank on a daily basis. The discount is debited from OCTA s account once a month. Transferring the proceeds (less processing discount) to OCTA s bank on a daily basis is not a requirement. Transferring the daily proceeds to OCTA s bank account daily is a requirement. Currently for the 91 Express Lanes, to clarify the scope of work: the proceeds are transferred to OCTA s bank on a daily basis. However, the discount fees are assessed on a monthly basis. 33: How many merchant Identification numbers (MID) does OCTA currently operate and what is the average sale/ticket Page 7

8 per MID, and the environment per MID (i.e. face to face payments, web, over the phone, toll booth, kiosk/vending)? 33: There are 7 Merchant IDs for Pass Sales. The 91 Express Lanes has four separate merchant numbers for four different transaction types. Credit Card transactions are processed four different ways at the 91 Express Lanes. The first is automatic replenishment which looks at a customer s balance and if it is below a pre-determined amount the credit card on file is automatically charged (approx. 84% of transactions). The second one is through the Internet; customers can log onto their account, via the 91 Express Lanes web site, and make a payment through the internet portal (approx. 6%). The third one is for violators on the 91 Express Lanes to pay for their violation(s) (about 3% of transactions). The fourth one is either by calling into the Customer Service Center (CSC) or walking into the CSC and making a payment face-to-face with a CSR (approx. 7%). Pass Sales has three MID s, one for the OCTA store/web/phone, and one for each of our ticket vending machines. See 22 for sales figures. 34: Which solutions does OCTA currently use at these differing environments (i.e. PayPal Pro flow, other terminal)? 34: Pass Sales uses Skipjack as the gateway. Great Plains (Great Plains version 10 with a custom interface) is the POS for the stores, web and phone orders. The 91 Express Lanes uses PayPal Pro flow. 35: Item #3 of Scope of Services asks for the capability to process recurring Automated Clearinghouse (ACH) debits on a daily basis. For clarification, is OCTA seeking this payment option for customers, for them to be able to pay via an electronic check/ach on a recurring basis? Or is OCTA simply requiring the processor/acquirer to simply fund the daily credit card batches/settlements into the OCTA bank account via ACH on a regular and recurring basis? Can OCTA please provide clarification on this requirement? 35: For the 91 Express Lanes, OCTA is requiring a processor to fund the batches to the OCTA bank account via ACH on a regular and recurring basis. For Pass Sales, OCTA is requiring the processor/acquirer to fund the daily credit card Page 8

9 batches/settlements into the OCTA bank account via ACH on a regular and recurring basis. 36: How are payments accepted today at the manned toll booths, if so, which method or product? 36: The 91 Express Lanes is fully electronic, therefore, no payments are accepted at the toll booths. 37: How is OCTA currently storing any recurring payment data with card holder information? 37: Pass Sales are encrypted in an on-site database. It is a key requirement to remove the PCI liability from inside OCTA to a third party. The 91 Express Lanes card information for an account that will be subject to rebill is stored in a database. The card number is encrypted and not accessible by any user directly. The application uses the card number in conjunction with the PayPal Application Programming Interfaces (API) to negotiate payment authorization. 38: What timeline is OCTA looking at for migration/implementation toward any new solution? 38: None for 91 Express Lanes. OCTA Pass Sales is currently in the process of developing a scope of work and requirements for replacement of our current POS system. See : Are customers currently able to set up a recurring payment by submitting routing number and checking account number? If so, in which OCTA environment is this offered (e.g. web, over the phone, during in-person account set-up)? 39: OCTA is not considering this option for the 91 Express Lanes. OCTA will consider this as an option for Pass Sales. 40: If OCTA is seeking ACH as a new payment option for customers, how critical is this functionality from a timing perspective for OCTA? 40: OCTA will accept this process for Pass Sales. This functionality or option is not under any critical timeline. ACH is not an option for the 91 Express Lanes. Page 9

10 41: Would OCTA be willing to code to Elavon API (application programming Interface)? Or is OCTA looking for PayPal Proflow or another gateway to send through to Elavon? 41: OCTA would prefer a turnkey solution for Pass Sales. This is not an option for the 91 Express Lanes. 42: If OCTA is seeking ACH as a new payment option, Exhibit B for pricing does not provide a space to price an ACH transaction? Should ACH per transaction be a pricing element under item description of Exhibit B? 42: Yes. 43: Does OCTA currently accept any contactless payments in any of its environments, if so, which environment and which make and model equipment does it utilize? 43: Yes for Pass Sales. TVMs are accepting contactless payments. We are accepting Near Field Cards (NFC aka - Contactless) on the TVMs with Skipjack as a gateway. All 91 Express Lanes transactions are handled through its customized account management system. See : Does OCTA accept checks? If so, how does OCTA accept checks? How does OCTA currently process recurring ACH payments? 44: The OCTA store is the only site that accepts checks. OCTA uses the Electronic Deposit System provided by Bank of the West for the physical check deposit. OCTA does not have recurring ACH payment option. The 91 Express Lanes accept Physical checks and does not process recurring ACH payments. 45: For ACH and Echecks, does OCTA have a recurring monthly check volume or an average monthly item count? 45: This question does not apply to Pass Sales or the 91 Express Lanes. Page 10

11 46: Pay Flow Pro is the gateway for the toll road. What is the gateway for: A POS system in the store (and payment gateway)? ECommerce platform/website (are we to assume Pay Flow Pro also)? Two ticket vending machines for bus passes/sales? 46: The POS system for the store is Great Plains and it uses Skipjack as the payment gateway for Pass Sales. The TVM utilizes ACS software and the gateway is Skipjack. 47: How many Merchant Numbers/IDs will you need and what is each ID used for? 47: For the 91 Express Lanes, please see 33. OCTA will need 7 Merchant IDs for Pass Sales: 1-SR Rebills, 1-SR91 Customer Service Centers, 1-SR91 Website, 1-SR91Violation Processing, 1-OCTA Store/Web, 2-Each TVM. 48: Is OCTA looking to completely replace the POS system in the OCTA Store with a solution that takes more of the PCI scope off of OCTA as the solicitation states? Or must Offeror interface with the POS system? If so, Offeror will need the software name, version, and payment gateway. Will an alternate solution for solely credit card acceptance be welcomed? 48: OCTA is not looking into replacing the POS system at the OCTA Store at this time. 49: Scope of Services No. 3 Could OCTA please expand on its requirements that bidders have the capability to process recurring ACH debits on a daily basis? Is OCTA interested in processing recurring payments by ACH or e-check? 49: Please see response to question 35. In addition, OCTA is not interested in processing recurring payment by ACH or echeck for both the 91 Express Lanes and Pass Sales at this time. 50: OCTA requires that the new firm must implement and test the new hardware (if required). Could OCTA please confirm Page 11

12 that this implementation will involve using the existing hardware, interfaced through the current payment gateway, PayPal Payflow? Could OCTA please advise regarding the number of merchant IDs currently utilized? 50: For the 91 Express Lanes, implementation would involve using existing hardware and interface through the current payment gateway. The 91 Express Lanes has four separate merchant numbers for four different transaction types. For Pass Sales, OCTA will use existing hardware and software, and the current payment gateway is Skipjack. Pass Sales currently uses three MID s. 51: Would the OCTA consider allowing its merchant fees debited at month-end? This is the industry standard, provided that our enterprise reporting tools and monthly statements identify all transaction and deposit activity. 51: Yes. Fees may be debited at month-end but daily transaction proceeds must be transferred to the OCTA bank on daily basis. 52: PayPal Payflow is specified as the preferred gateway. This works fine with our service, but can OCTA confirm if there are any other entry points for transactions besides PayPal Payflow, (i.e. do OCTA s swipe terminals need to be programmed to connect to the Consultants platform or do all transactions go to Payflow first? 52: Currently for Pass Sales, all of the OCTA store, phone, web and ticket vending machines transactions go through Skipjack. For the 91 Express Lanes, all transactions are first processed by the 91 Express Lanes customized system which then interfaces with Paypal Payflow. 53: In the list of Scope of Services, number 3 specifies the needed ability to do ACH debits; is it confirmed that OCTA is referring to the ability to electronically debit customers outside of the credit card system by ACH or is OCTA just confirming credit card settlements will be transferred to OCTA? Page 12

13 53: For 91 Express Lanes, OCTA is confirming credit card settlements are transferred by ACH. For Pass Sales, Credit card settlements transferred to OCTA s bank by ACH. 54: What is the make and model of OCTA's point of sale system as specified in number 5 of the scope list? Does OCTA know what processing back ends are already ready to communicate with? 54: Traditional credit card machine or POS system are not being used for the 91 Express Lanes. Pass Sales uses Great Plains v.10 customized, Skip Jack. 55: Can OCTA detail the requirements of Number 8 in the scope of work list? Can OCTA provide a list of the various interfaces/applications the Consultant may need to provide software/hardware for? 55: For Pass Sales, Great Plains v.10 customized and Skip Jack. If the Offeror builds OCTA a new solution that needs new hardware or software, the Offeror should include this information in the proposal. This question does not apply for the 91 Express Lanes. Offerors are reminded to acknowledge receipt of this Addendum No. 4 in their transmittal letters and Exhibit B, entitled Schedule of Fees. All changes addressed in this Addendum No. 4 shall be incorporated into the final Agreement. Proposals are due on or before 2:00 p.m. on September 17, s regarding this Addendum No. 4 should be directed to the undersigned at (714) Sincerely, Donald Herrera Buyer Contracts Administration and Materials Management Attachment A Pre-Proposal Registration Attachment B Pre-Proposal Presentation Page 13

14 ADDENDUM NO. 4 TO RFP ATTACHMENT A

15 ADDENDUM NO. 4 TO RFP ATTACHMENT A

16 Pre-Proposal Conference ADDENDUM NO. 4 TO RFP ATTACHMENT B Pre-Proposal Conference for RFP : Credit Card Clearing House Services 1 CAMM NET Registration Why register on CAMM NET? To receive notifications of Solicitations, Addenda and Awards View and update your vendor profile Required for Award 2 1

17 Pre-Proposal Conference ADDENDUM NO. 4 TO RFP ATTACHMENT B How to access CAMM NET Connect: CAMM NET Facebook links Facebook links in CAMM NET Solicitation s 2

18 Pre-Proposal Conference ADDENDUM NO. 4 TO RFP ATTACHMENT B 3

19 Pre-Proposal Conference ADDENDUM NO. 4 TO RFP ATTACHMENT B Agenda Introductions / Opening Statement Purpose of Pre-Proposal Conference Review of RFP Documents Review of the Scope of Work s and Answers Closing 7 Key Procurement Dates Written s Due: August 30, 2013 OCTA Responds: September 4, 2013 Proposals Due: September 17, 2013, 2:00 pm Interviews: October 7, 2013 Board of Directors (BOD): November 25,

20 Pre-Proposal Conference ADDENDUM NO. 4 TO RFP ATTACHMENT B Key Procurement Information Next Addendum will contain a copy of the Pre- Proposal sign-in sheet. Award based on prime-sub relationship, not joint ventures. 9 Guidelines for Written s s must be submitted directly to Donald Herrera, Buyer, in writing, prior to established due dates. recommended: dherrera@octa.net Any changes Authority makes to procurement documents will be by written Addenda only. Addenda will be issued via CAMM NET. Verbal discussions today are non-binding. 10 5

21 Pre-Proposal Conference ADDENDUM NO. 4 TO RFP ATTACHMENT B NEXT Proposal Instructions Then Review of Scope of Work 11 Proposal Submittal Instructions (Refer to RFP Section I, p. 4) Proposals are due by 2:00 p.m. on the date specified in the RFP. Proposals are to be submitted to the address specified in the RFP. Submit one (1) original and five (5) copies of proposal sealed and clearly identified on exterior of package as specified in the RFP. 12 6

22 Pre-Proposal Conference ADDENDUM NO. 4 TO RFP ATTACHMENT B Proposal Submittal Instructions (continued) (Refer to RFP Section I, p. 4 & 5) Authority has the right to: accept or reject any and all proposals; withdraw or cancel the RFP; postpone proposal opening for its own convenience. Proposals received are considered public information. Proposals are not to be copyrighted. 13 Proposal Submittal Instructions (continued) (Refer to RFP Section I, pp. 6) Contract type is Time & Expense Conflict of interest 14 7

23 Pre-Proposal Conference ADDENDUM NO. 4 TO RFP ATTACHMENT B Proposal Content (Refer to RFP Section II, p. 8) Letter of Transmittal Technical Proposal a) Qualifications, related experience and references of Offeror b) Proposed staffing and project organization c) Work plan d) Exceptions / Deviations (Technical vs. Contractual) 15 Proposal Content (continued) Cost and Price Proposal Exhibit B Pricing should include transaction fees on a monthly basis and any service fees or additional fees. Firm shall furnish any narrative required to explain the fees quoted. Pricing should include first year and escalation for a total of five years. 16 8

24 Pre-Proposal Conference ADDENDUM NO. 4 TO RFP ATTACHMENT B Proposal Content (continued) (refer to RFP Section VI) Forms Party and Participant Disclosure Forms Exhibit D Status of Past and Present Contracts Form Exhibit E Note: Forms excluded from 50-page proposal limit. 17 Evaluation and Award (Refer to RFP Section III, p. 15) All proposals, timely received, will be evaluated using the following evaluation criteria: Qualifications of the firm 30% Staffing and project organization 15% Work plan 30% Cost 25% Evaluation Committee comprised of staff from OCTA. 18 9

25 Pre-Proposal Conference ADDENDUM NO. 4 TO RFP ATTACHMENT B Evaluation and Award (continued) Short-Listed firms will be invited to interview. Interviews are scheduled for October 7, Offerors are requested to keep these dates available. 19 Award Award Process Evaluation Committee recommends highest ranking Offerors to the Finance Committee. Finance Committee makes recommendation to BOD. BOD may accept / reject staff s recommendation. Staff conducts interviews and makes recommendation to the Finance Committee. All firms submitting a proposal will be notified of Award via CAMM NET

26 Pre-Proposal Conference ADDENDUM NO. 4 TO RFP ATTACHMENT B Proposed Agreement Proposed Agreement Please review the Proposed Agreement so you are aware of the contractual requirements of these projects. Exceptions Any exceptions must be identified in the Exception / Deviation section of your proposal. 21 Proposed Agreement (continued) Offerors are encouraged to review: Article 4 Term of Agreement Article 5 Payment (Time & Expense) Article 6 Maximum Obligation Article 9 Insurance 11

27 Pre-Proposal Conference ADDENDUM NO. 4 TO RFP ATTACHMENT B Scope of Work (Refer to RFP Section V) Rodney Johnson Deputy Treasurer Project Overview and Scope of Work 23 s? 24 12

28 Pre-Proposal Conference ADDENDUM NO. 4 TO RFP ATTACHMENT B Reminder. Proposals are 2:00 pm on September 17, Please leave a business card. Please register/update profile on CAMM NET. Thank you for your interest in OCTA! Feel free to stay and network