Webinars that Work: How to Create Webinars that Really Enable Learning. Jacquelyn Brown & Lori Schreiber, EMCOR

Transcription

1 110 Webinars that Work: How to Create Webinars that Really Enable Learning Jacquelyn Brown & Lori Schreiber, EMCOR

2 Warm Up What is the strangest interview question you ve ever been asked? Type in chat or share on the whiteboard. Before we begin: Write down a course or subject that you are considering offering as a webinar. Page 1

3 Webinars that Work: How to Create Webinars That Really Work and That Learners Like Jacquelyn Brown & Lori Schreiber Today, we will learn: How EMCOR uses webinars Tips and tricks for effectively facilitating webinars How to ensure learners can successfully participate in the webinar Examples of webinar learning activities and determine how you can adapt them for your training content. Page 2

4 How EMCOR Uses Webinars Reach a large, geographically spread out audience Cost effecient In addition to asynchronous courses Management development Lotus Sametime Webinar Logistics Learning with Sametime Required Registration Process Send logistics 2-3 days before Send reminder 30 minutes before Specifying start time in the Sametime meeting welcome page. Ask participants to log in 10 minutes ahead of start time in case of technical difficulties Having a course warm-up Page 3

5 Getting Ready to Learn Online Welcome! While you are waiting Select Start Presenting in the upper left corner. Using Chat: What is your favorite movie and why? Learning with Sametime Page 4

6 Program Objectives Define the role of a synchronous learner Utilize Sametime tools for online collaboration Identify ways to create an effective learning environment Muting Your Phone Mute your phone - *6 Unmute your phone - *7 Page 5

7 Participant s Panel Participant List Raise Hand Availability Privately chat with one person Let s Chat Group Chat Page 6

8 Polling Questions Answer polling question Select the question You can see the responses when the box with a bar graph on it changes from gray to color Whiteboard Tools Select Object Drawing tools Text tool Erase annotations This bottom row allows you to: Change your text font and size Make your text bold or italics Change your line size Change your text and line color Page 7

9 Be Creative Pick a Pumpkin to Carve! Page 8

10 Ground Rules Turn off , phones, instant messaging tools and clear other distractions away from your training area. Participate and prepare to be called on by name. Raise your hand if you have an immediate question or comment. Be patient waiting for a response to your chat messages. What does your desk look like? Put your initials below the desk that looks most like yours Page 9

11 What does your desk look like? A. Debe B. Ray A. Darin B. Russ A. Mike B. Mark A. Randy B. Dan A. Craig B. Dustin A. Darlene B. Andy A. Ray B. Sharon A. Phil B. Vince A. Paul B. Steve A. Chris B. Tim Page 10

12 What style matches this description? Power Deliberate Popularity Appreciation Control Sports Car Reflecting Accuracy Persuading Full-sized Luxury Car DISC Style Page 11

13 Cycle of Change Our Iceberg is Melting Ending Transition Beginning Page 12

14 How would you manage Sam? You are managing of team of people who are implementing a new computer system for your company. This new system is going to require upgrades to everyone s computer, system training, and changes to established company processes. The team includes people from IT, administration and operations. You have designated Sam as the team leader. Sam has been with the company for 1 year. This is the first major project Sam has led for your company. You do not know much about Sam s previous work experience, but Sam seems very young to you. 1. How would you communicate with Sam? 2. What would you do to help keep Sam motivated? 3. How would you reward Sam for a job well done? Page 13

15 Managing Change Break Out Groups Group A Estella Diane Grigore Melanie Main - Group A Do Not Hang Up (866) Access Code: Group B Miriam Kristie Paul Ray Group C Matt Chuck Matthew Steve Group B (866) Access Code: Group C (866) Access Code: Page 14

16 Managing Change Break Out Groups For New Time Tracking System 1. What is a vision? 2. How can this change be communicate? 3. What are the barriers for it being implemented? 4. What are ways you could remove those barriers? 5. What is the long-term goal for our time tracking system? 6. What are some short-term goals we can create to reach that goal? Main Conference Call Line (866) Access Code: Individual Action Plan Think of a management situation you are currently experiencing: 1. What is your natural DISC response to the situation? 2. Who else is involved and what do you think their natural DISC response is to the situation? 3. What specific actions could you take to ensure the situation is effectively handled? Page 15

17 Break Use a timer! Have them raise their hand when they come back Which Penguin Do You Identify With? Click Start Presenting Button Fred Louis Alice Buddy The Professor No-No Page 16

18 Job Skills Most Important Job Skill Tina Brian Dave Mike Tony Mark Gabriel Conflict Process Six Stages of Conflict: Scenario 2 Mark is offended by a joke he heard Tim tell. He approached Tim to explain this and after talking about it, Tim understands Mark s perspective and agrees to be more considerate in the future. Stage 1: Mild Difference Stage 2: Disagreement Stage 3: Dispute Stage 4: Campaign Stage 5: Litigation Stage 6: War Page 17

19 Current Feedback Style How often do you give feedback to your employees? Daily Weekly Monthly During Perf. Review Never How often do you receive feedback from your manager? Daily Weekly Monthly During Perf. Review Never Listening Page 18

20 Listening Rocks in Your Bucket Page 19

21 Rocks in Your Bucket Rocks in Your Bucket Page 20

22 Rocks in Your Bucket Rocks in Your Bucket Page 21

23 Rocks in Your Bucket Rocks Pebbles Sand Water Hit the Target Page 22

24 Group Discussion 1. What subject are you considering offering as a webinar? 2. What activities do you think you could use? Questions? Page 23