SPONSORED BY. HOSTED VoIP. WHAT DOES THAT MEAN TO MY BUSINESS? PEOPLE MAKE THEIR VOICES HEARD.

Transcription

1 SPONSORED BY HOSTED VoIP. WHAT DOES THAT MEAN TO MY BUSINESS? 10 BUSINESS PEOPLE MAKE THEIR VOICES HEARD.

2 LATELY, THERE HAS BEEN A LOT OF BUZZ surrounding Hosted Voice over IP (VoIP) for business. Companies can finally replace their old phone systems and get a far more flexible phone solution for a fraction of the cost. But it s not just replacing one phone system for another. With Hosted VoIP, you get the benefits of outsourcing the management of your phone system, which means you ll need fewer resident experts to handle things. What s more, Hosted VoIP expands communications and productivity by providing a range of advanced features and functionality. And it does so without straining your budget. No wonder more and more companies are adopting this powerful, yet affordable solution. In fact, according to industry research, VoIP is one of the fastest growing technologies, dramatically changing the way companies do business. Even though companies both large and small heap praise upon this solution, many business people are still unaware of the difference Hosted VoIP can make to their business. We hope this guide provides answers and useful insights on how Hosted VoIP can impact business communications immediately and for years to come by providing more features and more flexibility, all for significantly lower costs than you might expect.

3 I d love to have THE NEWEST communication features for the company. It would help us get on equal footing with some of our larger competitors. But it s always a budget buster bringing in the latest technologies. Lower Total Cost of Ownership Business is more unpredictable than ever growth one year, contraction the next year. Ideally, you d be able to secure the most advanced technologies without having to spend significant money upfront on hardware. Hosted VoIP makes this possible. With a Hosted VoIP solution, you save from day one on your monthly communications service fees. All you need are VoIP-ready handsets. That s right, no expensive boxes or systems required. You save money every month as well because you no longer need to manage both phone and data lines. Traditional phone lines, and the high price associated with them, are now a thing of the very expensive past.

4 ALL THIS VoIP STUFF IS GOBBLEDEGOOK TO ME. The last thing we need is another complex technology to manage. 2Minimal IT Support Required Unlike the complex traditional phone systems that sit in a closet, Hosted VoIP requires very little IT support or training to administer. You can quickly add users, delete users, enable additional features all without additional support or staff. The reason? A simple web interface. In fact, a Hosted VoIP solution is so simple and intuitive, users can manage their own features right from their computers. It s one management issue that can be taken off the shoulders of IT. Who knows, maybe they ll even thank you for a change.

5 Maybe if I didn t listen to reports on the economy, I d feel more comfortable about spending big money on a new phone system. We do need it, but I don t need the expense right now. 3Operating Expense vs. Capital Expense The last thing you want to do in this economy, or any economic climate for that matter, is spend tens of thousands of dollars on a phone system. With Hosted VoIP, there are no large servers or systems to purchase. Other than phones, there are no capital expenditures to depreciate over time. Which means it comes off of your books. All you have is an affordable monthly service fee that connects your business and employees to a host of capabilities that dramatically improve productivity. Let s imagine you were a business that needed to incorporate call center functionality. You received a quote for a traditional telephony system. It s possible it could cost you an excess of $120,000. By contrast, a call center based on a Hosted VoIP system may be as low as $1,200 per month! Imagine the impact that would have on your finances.

6 Phones keep the heart of my business beating. If service stops for any reason, it can cause significant damage. 4 Business Continuity Let s assume some worst case scenarios: Your building is flooded. Or an earthquake wreaks havoc. Or a fire knocks out power for miles around. Now, let s assume you have Hosted VoIP. Want to know how things would be? Business would go on uninterrupted. Since no physical box resides on your premises it resides in redundant and secure data centers customers can still connect with your business because employees can work from anywhere. The reason? A web-based portal that allows you to quickly forward calls to cell phones or other phones in unaffected locations. It s an incredibly fast and easy way to take control of a disastrous situation and ensure that anything major becomes just a minor incident.

7 I used to be able to take a long view of my business. But with this economy, I can t afford to get locked into any technology THAT CAN T scale. Impossible. My company needs the flexibility to make immediate changes. 5 Scale Up/Scale Down Five year projections? Ten year projections? Frankly, for most businesses, it has become nearly impossible to make accurate predictions. It s why you need a highly-flexible technology like Hosted VoIP. Hosted VoIP is a sure way to give you the peace of mind that comes from not being constrained by a phone system that only supports a fixed number of employees and can be costly and complicated to expand. If resources become squeezed, you can quickly scale back. On the other hand, if you open a new branch office, or need to provide remote communications, or just need to prepare for a spike in demand around the holidays, it s quick and easy to scale up without any disruption to your business. Total flexibility. Easy to manage. Quick to deploy. Hosted VoIP is a decision with only upside.

8 We re a small company who needs to look big to be competitive. Having the latest technologies would help, however, features are expensive and only certain ones apply to my business. 6 More Functionality Even if you re jaded about technology, once you see all of the advanced features and functionality that are available from a Hosted VoIP system, you ll be seriously impressed by the impact it can have on your business. And the best part is you can activate only those features that you need to make your company more productive. It starts with HD voice, the clearest a business call can get. That s just scratching the surface. Through Hosted VoIP, you can have voic s automatically forwarded to your account, you can make a call from a cell phone or remote office and have it appear as a call from the main office. You also have the ability to integrate with Outlook or your Customer Relationship Management system. Basically there isn t much you can t do with Hosted VoIP.

9 It seems that every time I invest in technology, in no time, it s time to upgrade. 7 Automatic Upgrades With Hosted VoIP, there s no box on your premises, so there s no hardware to upgrade in order to take advantage of new features and technologies. Because your service is outsourced, upgrades are provided through software changes that happen automatically in the background. Of course, you ll be made aware of any new capabilities as they come on line. That way, you can quickly utilize them to support your employees and better service customers. So stay focused on your business and leave the upgrades to your Hosted VoIP service provider.

10 In this business, individuals & teams work in all kinds of locations. From the boardroom to the warehouse, in offices, shop floors and conference rooms, our company relies on having the right products for all of the ways we communicate. 8 Productivity Anywhere It s hard to advance your business if it s tethered to convention. And there s no ball and chain quite like a desk phone. Hosted VoIP is the ideal solution for existing and emerging workforces who demand constant connectivity and productivity from anywhere and at anytime. Whether attacking issues from a desk, a conference room, or powering through meetings on the road, Hosted VoIP gives companies the powerful communications features they need to keep things moving forward no matter where or when business is done.

11 These days, we need to get more done with fewer resources. We ve had to cut back on travel. But there s nothing as productive as face-to-face communication with our customers and staff. 9 Video On Video conferencing is the perfect solution for moving business forward while cutting back on costs. Facial expressions, gestures, eye contact they all make communications far more personal and ultimately, more productive. Video calling significantly increases the quality of communications. With Hosted VoIP, it s easy to get started with video, and so simple to use. In fact, video calling is as easy as making a traditional phone call. As you ll see, there is nothing quite as compelling as being able to see the people who matter to your business.

12 On any given day, there are DOZENS of issues to manage. A phone system should be the last of our concerns. Phones should reliably assist us in our business, and not be in need of our assistance. 10Focus On What Matters One of the best ways to stay competitive is to focus on your core business. With a Hosted VoIP solution, the management of increasingly complex business communications is done for you off-site. It all happens in the background while your employees utilize advanced features and productivity tools like voice, video, and wireless to take up new goals and take down obstacles that stand in their way.

13 A PARTNERSHIP ADVANCING COMMUNICATIONS. About Polycom Polycom is the global leader in telepresence, video, and voice solutions that empower people to connect and collaborate everywhere. Companies choose Polycom for solutions that enable their geographically dispersed workforces to communicate and collaborate more effectively and productively over distances connecting and collaborating from desktops, meeting rooms, classrooms, and mobile settings. Hosted VoIP is one of the fastest growing technologies for business. Leading the way are solutions from Polycom and their HD Voice IP phones and video conferencing systems. Working together, we are enabling service providers to offer the highest quality communications systems with the widest range of advanced features and services. They are not just changing the way business communicates, they are also changing the pricing model, making this latest technology available to all businesses.

14 Polycom Solution Portfolio Summary Polycom Video Solutions RealPresence Room Solutions Polycom RealPresence Medialign and Packaged Solutions Pre-packaged solutions that feature the latest in high-performance room video conferencing and are customizable to accommodate the needs of the meeting space all in a single SKU. Polycom RealPresence Medialign easy-to-deploy all-in one video collaboration solution that features a modern, innovative design with an unmatched user experience. Polycom Media Centers packaged, turnkey solutions with HD displays, smart cable management, and surround-sound audio Polycom RealPresence Utility Cart 500 Movable video conferencing solution that brings experts on location Polycom RealPresence EduCart 500 Voice and video collaboration for every learning and training scenario, in any environment Polycom RealPresence VideoProtect 500 Hardened video unit to be wall-mounted in public areas for judicial and customer service application Polycom RealPresence Group Series (310, 500, 700) Next-generation HD video, voice, and content sharing capabilities for conference rooms, classrooms, and meeting spaces across any organization. Breakthrough simple user interface speeds video adoption and lowers IT support costs Multiple control options, including Polycom SmartPairing technology so your employees can start collaborating instantly even with their ipad or PC Enable more people to join calls without requiring a separate bridge with up to 8-way multipoint Innovative camera and audio options to fi t the needs of any workspace or meeting room Polycom RealPresence Centro Collaboration Solution RealPresence Centro changes the way people collaborate so that the technology is no longer a distraction to engagement and interaction, but a seamless, empowering experience that defi es distance. Revolutionary First video collaboration solution purpose-built to center on collaboration, enabling teams to meet in a circle to brainstorm, ideate and solve your most challenging problems Intelligent Freely move around the space and remain on camera while tracking sensors and cameras automatically frame your every move Engaging See everyone front & center ; hear every nuance with integrated premium audio Powerful Share mission critical content from your personal device with a simple touch Simplevv Easily interact from any of the 4 touch-sensitive monitors; connect in minutes Polycom RealPresence Trio The fi rst smart hub for group collaboration that transforms the iconic three-point phone into a voice, video and content sharing system that can fi t in any team environment, large or small. World s clearest and richest audio experience powered by new, patented technology 1 Complete visual collaboration with HD content sharing and real-time video interaction Faster adoption and user preference with wired or wireless pairing of your portable devices (BYOD) Easy-to-use touch interface minimizes mistakes and speeds connection with one touch join Simple administration and investment protection via support for Power-over-Ethernet, Zero-Touch Deployment and connection to leading call platforms Affordably priced for mass adoption 1 Requires RealPresence Trio Visual+ accessory

15 Polycom RealPresence Debut Move up from consumer-grade video with powerful collaboration for smaller rooms. Video collaboration that is sharp, rich and reliable, with full 1080p HD quality you can count on Polycom NoiseBlock technology keeps distracting background sounds from interrupting your conversations Specially-designed camera with a wide field of view and flexible pan and tilt adjustments ideal for spaces that are sometimes wider than they are deep Compact design sits right on top of your monitor, with no boxes to hide or cables to trip over When using RealPresence Cloud-enabled video services, simply enter a few quick details and you re ready to go, making video calls just minutes after taking it out of the box Polycom RealPresence Group Convene Solution Powerful video collaboration designed for smaller groups, huddle rooms and personal workspaces. Best-in-class audio, video and content collaboration experiences Flexible system so you can deploy the right solution for each environment Mount your RealPresence Group system and camera all within the unit to save space Polycom EagleEye Producer Camera Hands-free camera operation that improves the user experience and delivers key analytical data to the business. Camera accessory automatically locates meeting participants and, through face-finding, accurately crops their images appropriately Ideal for small to medium-sized meeting rooms, giving users an affordable telepresence experience without manual intervention Powerful analytics provide a level of visibility into the video room usage like never before Polycom EagleEye Director Camera Camera tracking solution providing 'studio production' performance for enhanced interaction and productivity for any Polycom HDX or RealPresence Group Series room system Transforms a standard conference or class room into an immersive experience where every participant is highlighted and seen clearly, even in a room of 20 or more people Broadcast-quality camera locating highlights, zooms in, and frames active speakers in optimal proportion Voice triangulation and face-finding technologies move directly to the speaker, whether standing, sitting or on the move Polycom RealPresence Touch Device Control group collaboration with confidence. Simple and intuitive design lets you focus on your conversations instead of the technology. Simple to use fast and responsive, and consistent across the Polycom solution portfolio Simple to connect one-touch dialing from the integrated calender Simple to control flexible layouts, easy content sharing Polycom VisualBoard Technology Innovative, first of its kind solution for interactive collaboration during video calls. Users can easily whiteboard or annotate content using a touch display, mouse, or UC Board accessory Use Polycom SmartPairing with RealPresence Mobile to share and annotate from a mobile device Bring content into the meeting from a USB drive, your PC, and even the Cloud, and save annotations to USB to share post-meeting

16 RealPresence Immersive Solutions Polycom RealPresence Immersive Studio A specially designed environment where every detail is perfected to create a visual, audio, and collaboration experience that is so real, you forget about the technology and focus only on the objective and content of your meeting. 18-foot media wall, with three 84-inch thin-bezel displays, in 4K UltraHD, plus fl exible content placement so everyone and everything can be seen clearly Seats up to 21 participants in each room each of whom can be clearly seen on video, no matter if they re sitting, if they are standing, or even walking around RealPresence Personal Collaboration Solutions Polycom RealPresence OTX Studio An uncompromised experience, with stunning visuals, truly life-like audio, and interactive content collaboration that looks as good as being there. Interactive, fl exible content collaboration lets you see full 1080p60 content on displays built right into the table, or move it up to the large displays for a bigger view Unrivaled video & audio experiences, including best-in-class video quality and Polycom 3D Voice technology for extremely clear pinpoint audio Lower the cost and complexity of immersive solutions with native Skype for Business integration and the optional Complete Experience Kit to lower room remediation costs Polycom HDX 4000 Series Personal Video Collaboration Systems Polycom personal video collaboration solution, designed to bring high defi nition audio, video, and content to smaller spaces such as the executive desktop or small meeting room. Bright, crisp 20-inch LCD display that also serves as the main or secondary PC display High defi nition video quality, up to 1080p. Multiple ways to share HD content Add up to 3 other participants to any call through a 4-way optional MCU Polycom RealPresence Desktop Video Collaboration Software Polycom RealPresence Desktop frees business professionals from the traditional boundaries of the conference room, allowing them to enjoy HD-video collaboration from anywhere they use their personal computers When connected to the RealPresence Resource Manager, organizations can leverage app management, scalability, resiliency, security, and multi-point calling. Start with a few clients and grow up to 50,000 with simple registration to RealPresence Resource Manager Easy dialing from corporate directories, robust yet simple content sharing, and advanced features such as camera control and chatting Select individual applications like spreadsheets, videos, presentations or share monitors all in HD quality Leverage Polycom SmartPairing to automatically connect and control room systems from the comfort of your chair and to share content with everyone in your call directly from your PC Polycom RealPresence Mobile Video Collaboration Software Polycom RealPresence Mobile instantly transforms your ios and Android tablet or smartphone into a mobile video conference system. Only Polycom combines the web-like ease-of-use of a self-service, one-touch software app with enterprise-grade security, reliability, scale and premier-quality. Stay connected with a single device for phone calls, video conferences, , content sharing, calendars and more Leverage Polycom SmartPairing to automatically connect and control room systems from the comfort of your chair, share content with others on the call, and even annotate on shared content to maximize collaboration Enjoy the same rich features normally found exclusively in conference rooms simplifi ed dialing, camera control, content sharing, multipoint and more

17 Polycom Collaboration Infrastructure Solutions Collaboration Software Video as a Service Extensions to Collaboration Software Polycom RealPresence Clariti Collaboration infrastructure software that is simple, powerful, and fl exible and connects people with HD voice, content, video and web collaboration for businesses of all sizes. RealPresence Clariti includes everything needed for effective, powerful collaboration. Audio/video bridging, management, scheduling, call control, browser-based & software clients, multi-stream content Skype for Business integration with Polycom RealConnect One pricing model based on number of concurrent users Flexible Consumption Models (Subscription & Perpetual) Flexible Deployment Models (Software / Appliance / Cloud Managed Service) 30 day free trial for Polycom RealAccess 90 day free trial for Polycom RealPresence Media Suite Polycom RealPresence Cloud Polycom RealPresence Cloud is a subscription based cloud video solution that is immediately available from qualifi ed partners, with universal access to quickly and simply start, schedule and join a video meeting. Delivers the same enterprise grade reliability availability and security that all RealPresence Platform solutions provide Easy access via any browser, any device Intuitive, robust end user portal to quickly and simply start, schedule and join a video meeting Polycom ContentConnect Software Polycom ContentConnect is a software application that provides seamless content sharing experience between Skype for Business users and other devices to ensure productive meetings among teams, partners, and customers. The ContentConnect is a vital component in the Polycom RealConnect for Skype for Business workfl ow Enables bi-directional content sharing between Skype for Business and non-microsoft environments Content is displayed in the proper Skype for Business content stage for natural experience Recording, Streaming and Content Management Polycom RealPresence Web Suite Bring the power of web collaboration to anyone, anywhere with the simplicity of a web browser easily and naturally. Feature rich content sharing, enterprise-grade voice and video, and an exceptional experience help bring new ideas to life while integrating with everyday workfl ows. Sharing multiple documents allow participants to view, compare, and annotate simultaneously making meetings more interactive and productive Attaching documents when scheduling saves time or simply upload anytime during the meeting, there s also a whiteboard and blackboard With directory integration, easily host impromptu and scheduled meetings inside or outside the organization to collaborate and engage in business workfl ows Experience plug-in free WebRTC cost effective mesh calls with automatic call escalation to a bridge when needed Polycom RealPresence Media Suite An easy-to-use solution to create quality recordings and webcasts for training, corporate communications, and knowledge management initiatives. Organizations can use existing video conferencing investments in new ways, to reach hundreds or even thousands of viewers, creating a more connected and informed organization Simple self-service workfl ows Anyone in the organization can create, share, stream and view videos Tightest integration with video conferencing record, stream and playback full motion video to a multi-party meeting or endpoint All-in-One Solution seamless recording experiences, end-user portal, transcoding, streaming and system administration tools Complete solution for ecdn provides streaming scalability and content delivery Options for massive scale Provide network-based recording for up to 100 concurrent video sessions, stream up to 50 live events and reach up to 10,000 web viewers

18 Polycom Voice Solutions Verbal communication is what keeps the information flowing through any organization. Whether communicating with colleagues, customers, or suppliers, you should be able to focus on the message, not the technology. Polycom enterprise-grade telephones are easy to use, work with your existing communication environment, and are so high-fidelity it sounds like you are in the same room. From the boardroom, to the desktop, or anywhere in-between, Polycom voice solutions keep you connected and productive. Reliable solutions that get the job done every time. Broad interoperability, ensuring easy integration with your communication systems today and into the future Legendary voice quality for clear communication and comprehension Ease-to-use from the front desk to the executive office, and everywhere in between Group Conferencing Solutions Polycom RealPresence Trio Solution The first smart hub for group collaboration that transforms the iconic three-point phone into a voice, video and content sharing system that can fit in any team environment, large or small. World s clearest and richest audio experience powered by new,patented technology Faster adoption and user preference with wired or wireless pairing of your portable devices (BYOD) Easy-to-use touch interface minimizes mistakes and speeds connection with one touch join Simple administration and investment protection via support for Power-over-Ethernet, Zero-Touch Deployment and connection to leading call platforms Expandable to enable HD content sharing and real-time video interaction with the RealPresence Trio Visual+ accessory Polycom SoundStation and VoiceStation Conference Phones The most widely used conference phones for crystal-clear communications in meeting rooms worldwide. Enjoy life-like audio conversations with Polycom HD Voice technology Engage everyone in the conference room with exceptional 360-degree microphone coverage and multiple coverage range options One-stop-shop for all your conferencing needs featuring the industry s broadest portfolio with models designed for large rooms, standard conference rooms and private offices Leverage your existing communication investments with highly flexible connection options supporting analog, VoIP and digital PBXs Polycom SoundStructure Solution Brings clear and immersive audio into large boardrooms, classrooms or any other challenging audio environment. Enhances audio quality for audio and video conferences with deep robust integration with Polycom HDX and RealPresence Group Series systems Highly scalable solution leveraging Polycom s exclusive OBAM architecture Easy installation and configuration, even for very large or complex systems Expand functionality and protect your investment with optional modular telephony interface cards Multiple deployment options and maximum performance using flexible microphone, talker and loudspeaker placements with breakthrough feedback elimination Personal Desktop Communications Polycom VVX Business Media Phones An award winning video-ready family of desktop IP and wireless desk phones that delivers a high quality audio and video communications experience for busy professionals. High-definition voice and video solutions designed for organizations and businesses of all sizes and budgets Designed for the multitasking needs and shifting schedules of busy managers and knowledge workers A simple and intuitive user interface that reduces training and ongoing IT support costs Broad interoperability with leading hosted and premises-based IP PBX and SIP or H.323 video systems. Now qualified on Skype for Business! Simple to deploy, manage and maintain throughout their lifecycles Easily customize with APIs for third-party applications in horizontal and vertical markets

19 Polycom Products for Microsoft Products for Microsoft Phones and Conference Phones for Skype for Business Polycom has a market leading 40+ voice, video and content sharing solutions that work in Skype for Business and Microsoft Lync environments. These endpoints provide the most unifi ed, intuitive, collaboration experience through enhanced features including presence, plug-and-play ease of use and the most consistent UC experience from the desktop to conference room. Connect anytime, anywhere with the broadest portfolio of devices that are supported with Skype for Business, Offi ce 365, and Microsoft Lync. Increase productivity and effi ciency by combining the features of Skype for Business with Polycom s industryleading HD technology Maximize return on investment by leveraging your existing Microsoft UC infrastructure or move to the cloud with Offi ce 365 and Skype for Business Online. Reduce total cost of ownership through native integration providing plug-and-play functionality for easy deployment Room Video Solutions for Skype for Business Polycom offers market leading room video collaboration solutions that extend Skype for Business experience into huddle rooms, open spaces, conference rooms, and boardrooms. They provide Exchange calendar integration for simple click-to-join experience, as well as voice, video, and content sharing in native Skype for Business calls. From USB plug-and-play 360 degree conferencing station to full Skype for Business Room System solutions Enhance meeting experience with Polycom innovations (EagleEye Producer, Acoustic Fence, etc) A wide range of solutions great for huddle rooms, conference rooms, and boardrooms and lecture halls Future-proof with solutions that support Offi ce 365 and Skype for Business Online All of these room video solutions natively integrate with Skype for Business environment UC Platform for Skype for Business Maximum fl exibility and scalability when integrating Skype for Business environments into hybrid UC environments and disparate endpoints. Polycom RealConnect for Skype for Business solution included in the Polycom RealPresence Clariti collaboration infrastructure software provides a simple and intuitive experience through single scheduling workfl ow, one touch conference join, and native client experience Leverage existing video investment by connecting heterogeneous networks and endpoints for full voice, video, and content collaboration Simplify scheduling and meeting join experience through native Outlook calendaring support and click-to-join available both for Skype for Business users and Polycom room video solutions

20 Polycom Services Polycom and Partner services bring your organization s needs to the forefront and ensure the creation, delivery and ongoing success of collaboration solutions that solve business problems faster and in innovative ways. Polycom Professional Services Polycom Planning and Design Services Envisioning, Network Readiness, and Solution Design Services ensure your organization gets the most impact and value from video collaboration. Develop a collaboration solution for your specifi c environment that will meet and exceed your business objectives Leverage Polycom expertise to support in-house technical resources who may not be expert in video requirements Proactively ready your IT infrastructure for high quality video and the best possible user experience Polycom Deployment Services Installation, Implementation and Integration Services speed solution time to readiness and increase solution impact by using industry leading knowledge and experience to expertly deliver on the promise of collaboration solutions. Select from fl exible, modular and affordable options the deployment approach that's right for your organization Minimize deployment costs by using a team of experts and proven implementation methodologies Expedite return on investment with faster, more effi cient deployment services and system optimization Avoid common pitfalls through careful defi nition of project scope and thorough project planning Polycom Customer Care Support Services Polycom Premier, Advantage and Elite support services provide fl exible customer care options that range from standard technical support to proactive services designed to increase solution value and adoption. Select from a comprehensive range of support options to protect your investment, maximize ROI and assure peace of mind Keep up-to- date with the latest capabilities and improve system availability with continual software enhancement Receive the level of support you need with personalized options to meet your unique business requirements Polycom Optimization Services Application, Analytics and Adoption Services continue to increase the value of your video solution and unlock new potential for your organization and your users. Ensure video remains aligned to strategic initiatives and that end users are maximizing the use of technology Get the right information and assistance to track and manage user experience, utilization, capacity and call quality App Development and Integration services can assist with making video collaboration a more natural part of your business operations Polycom Managed Services State of the art Monitoring, Management and Hosting Services to maximize the value of your collaboration investment. Managed services which are carefully tailored to meet your unique business and operations challenges Augment your team with additional resources to monitor or manage the ongoing operations of your video collaboration network Get higher performance and availability for video collaboration infrastructure and endpoints, and improve ROI

21 Polycom VVX 300 FAQ Frequently Asked Questions for Polycom Partners and Customers The Overall Solution Q: What is the VVX 300? A: The VVX 300 is a 6 line entry level Business Media Phone delivering designed to bring highquality, cost effective solutions to cubicle workers through advanced UC telephony features and it s applications integration that enables the end user to accomplish core tasks as efficiently as possible while complementing their desktop office applications. Q: What are some of the key features of the VVX 300? A: The Polycom VVX 300 business media phone features: Backlit grayscale graphical LCD (208 x 104) 6 line or speed dial keys HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset) 2 x Ethernet 10/100 or GigE (VVX 310) Asian character support Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer 4-way navigation cluster with center select key SupportsVVX Expansion Modules and VVX Color Expansion modules Q: What are the key benefits of the VVX 300? A: Top benefits are: Make more efficient and productive calls with the unparalleled voice clarity of Polycom HD Voice Improve productivity for cubicle worker s through an intuitive easy to use user interface Reduce deployment and maintenance costs the Polycom Zero Touch Provisioning and webbased configuration tool makes the VVX 300 simple to deploy, easy to administer, upgrade, and maintain Leverage previous IT infrastructure investments deploy VVX 300 business media phones on your existing network without needing to upgrade your call control platform Easily integrate with third- party web-based UC and productivity applications for Broad, Standards Based, open APIs Q: Is local call recording possible with the VVX 300? A: No, however local call recording is supported on the VVX 500 and VVX 600 Business Media Phones Q: Does the VVX 300 support electronic hook switch capabilities?

22 POLYCOM VVX 300 FAQ A: Yes, the VVX 300 supports electronic hook switch capabilities with certain GN Netcom/Jabra, Logitech, Plantronics, and Sennheiser brand headsets. Q: What is the resolution on the VVX 300 screen? A: The VVX 300 has a 208 x 104 pixel backlit grey-scale graphical LCD screen. Q: What will a demo kit consist of? A: It is a self-contained demonstration kit that allows you to demo the VVX 300 s point-to-point HD Voice calling capabilities without the need of the Internet. Q: Can I use the VVX 300 on a SIP IP platform that is not on the list of Polycom VIP VVX certified partner platforms? A: The VVX 300 phone is only supported for use on the approved platforms. We cannot guarantee interoperability or performance on any non-approved platforms. Q: What standard is the PoE for VVX 300? A: The VVX 300 supports IEEE 802.af Power-Over-Ethernet (Class 2) Standards. Q: How do I order a VVX with a Power Supply Unit? A: The VVX 300 ships PoE as a standard. If you would like to order a PSU it is considered an accessory and part number information can be found in the Polycom Price List. Q: What is Polycom HD Voice? A: Polycom HD Voice delivers much clearer, more vibrant and life-like conversations than the traditional phone technology. It combines wideband codecs with our patented Acoustic Clarity Technology into a complete, integrated design to maximize the audio performance of the VVX phone. Q: What types of applications can you run on the VVX 300? A: The VVX 300 supports HTML5 and XML-based applications including: Applications for communications enabled business processes (CEBP) Personal productivity applications, such as the Polycom Desktop Connector Exchange Calendar integration, Personalization applications Q: What applications are available for the VVX 300? A: Out of the box, the VVX 300 comes with the following applications: Polycom Productivity Suite: Polycom Desktop connector and Exchange Calendar integration The Polycom VVX 300 phone feature an open API and microbrowser that enable third-party application developers to integrate the desktop solutions with business applications such as unified communications (UC), customer relationship management (CRM), and appointment management systems. In the future more applications will be available for the Polycom VVX 300 phone from third-party Developers.

23 POLYCOM VVX 300 FAQ Q: Which call control platforms are supported? A: A full list of call control platforms can be found in the VoIP Interoperability Matrix. We expect more call control platform support as time goes on. Q: What is the standard warranty and software upgrade terms? A: The VVX 300 has a one year hardware warranty. One year of return-to-factory hardware support Enhanced service packages are also available at the time of purchase. Partners are encouraged to renew or upgrade their service package at the end of the warranty period, if not before. Q: Does the VVX 300 support video conferencing? A: No, the VVX 300 does not support video conferencing. The VVX 500 and 600 support video conferencing with an optional Polycom VVX Camera accessory that connects to those phones to enable video. Q: Does the VVX 300 support media playback? Yes, it supports some HTML5 media elements.