Polycom VVX Business Media Phones Portfolio

Transcription

1 Polycom VVX Business Media Phones Portfolio The Polycom family of VVX series business media phones offer high-quality audio and video communications experience for busy professionals. Entry Level The Polycom VVX 101 business media phone is a one-line SIP phone for a home office or shared/common areas delivering enterprise grade sound quality. Application targets Home office or shared/common areas, such as lobbies, hallways and break rooms 1 line LCD screen G.722 support up to 7 khz on all audio paths (speaker, handset, headset) 1/100 ethernet Hard Keys: 12-key dialpad, home, speaker, mute, headset, volume 4-way navigation cluster with center select key Entry Level The Polycom VVX 201 business media phone is a two-line SIP for small businesses and medium-sized organizations phone that delivering Polycom HD Voice technology. Application targets Ideal for retail environments, call centers or shared/common areas, such as lobbies, hallways and break rooms 2 line LCD screen Polycom HD Voice up to 7 khz on all audio paths (speaker, handset, headset) 2 x ethernet 10/100 Hard Keys: 12-key dialpad, home, speaker, mute, headset, volume 4-way navigation cluster with center select key

2 REFERENCE GUIDE Polycom VVX Business Media Phones Basic The Polycom VVX 300 Series business media phone is a powerful entry-level phone for today s cubicle workers handling a low to moderate volume of calls delivering crystal clear communications. Mid-range Application targets Common areas, dorm rooms, wall-mounted deployments, cubicle, office desk 6 lines or speed dials 208 x 104 pixel resolution Polycom HD Voice up to 7 khz on all audio paths (speaker, handset, headset) 2 x Ethernet 10/100 for network pass-through (VVX 300/301) 2 x GigE 10/100/1000 for high-performance network pass-through (VVX 310/311) Asian character support Hard Keys: 12-key dialpad, home, speaker, mute, headset, volume, messages, hold, transfer 4-way navigation cluster with center select key Supports Polycom VVX Expansion Module and Polycom VVX Color Expansion Module (expandability up to 3 modules) The Polycom VVX 400 Series business media phone is a color mid-range business media phone is designed for today s office workers and attendant consoles delivering crystal clear communications. Application targets SOHO, call center, cubicle, office desk 12 lines or speed dials 3.5 color TFT 320 x 240 pixel resolution Polycom HD Voice up to 7 khz on all audio paths (speaker, handset, headset) and Acoustic Fence technology 2x Ethernet 10/100 for network pass-through (VVX 400/401) 2x GigE 10/100/1000 for high-performance network pass-through (VVX 410/411) RJ9 Headset support with electronic hook switch Asian character support Hard Keys: 12-key dialpad, home, speaker, mute, headset, volume, messages, hold, transfer 4-way navigation cluster with center select key Supports Polycom VVX Expansion Module and Polycom VVX Color Expansion Module (expandability up to 3 modules) 1x USB port for storage and call recording (VVX 411)

3 REFERENCE GUIDE Polycom VVX Business Media Phones Performance The Polycom VVX 500 Series is a performance business media phone that delivers best-in-class desktop productivity and unified communications for busy professionals. Application targets Knowledge worker, busy professional s office, call center 12 lines appearances or speed dials 320 x 240 pixel resolution 3.5 color touch screen Immersive capacitive touch UI Video playback and video conferencing via USB camera accessory Streaming media video playback Full browser Polycom HD Voice up to 14 khz on all audio paths (speaker, handset, headset) and Acoustic Fence technology 2x GigE 10/100/1000 for high-performance network pass-through RJ9 Headset support with electronic hook switch 2 x USB ports Business applications integration Supports Polycom VVX Expansion Module and Polycom VVX Color Expansion Module (expandability up to 3 modules) Video conferencing via optional USB camera Executive The Polycom VVX 600 Series UC executive business media phone delivers rich voice and applications experience for busy corporate executives and managers. Application targets Executive, knowledge worker, busy professional s office 16 lines appearances or speed dials 480 x 272 pixel resolution 4.3 color touch screen Polycom HD Voice and Acoustic Fence technology Immersive, capacitive touch UI Video playback and video conferencing via external USB camera 2x GigE 10/100/1000 for high-performance network pass-through 2 x USB 2.0 host RJ9 Headset support with electronic hook switch Asian character support Business applications integration Microsoft Lync interoperability Supports Polycom VVX Expansion Module and Polycom VVX Color Expansion Module (expandability up to 3 modules) Bluetooth support for wireless headset connectivity

4 REFERENCE GUIDE Polycom VVX Business Media Phones Wireless The Polycom VVX D60 Wireless Handset is a cost-effective scalable, SIP-based, on premise, mobile communications system Application targets VVX DECT solution is ideal for busy users who need to be reachable whether they are at their desk or elsewhere in their immediate workspace. Support pairing up to 5 DECT handsets (for VVX 300, 400, 500 and 600) and 1 DECT handset (VVX 101 and VVX 201) Provisioning and Management through host phone via Ethernet 2 TFT (178x220) color display with backlit LCD Support for 4 simultaneous calls HD Voice support Range: 50m(165ft) indoor/300m(980ft) outdoor 10/100 POE Base Station with Pass-through DECT 1.92GHz GHz (US), 1.88GHz-1.90GHz (EU) 10 hours talk time, 100 hours standby Dedicated 2.5 mm headset port (external 2.5mm to 3.5mm adapter) VVX video accessory The Polycom VVX Camera is a high quality USB video camera, designed as an easy add-on that complements the Polycom VVX 500 or VVX 600 desktop phones. The Polycom VVX Camera enables busy professionals to collaborate interactively with the best in class personal video communications experience. Application targets Executive, knowledge workers, busy professionals High quality business grade video Transmits Polycom HD Video resolution (720 p 30 fps) H.264 compression Matches elegantly look and feel of the VVX 500 and VVX 600 Camera lens shutter for privacy Lens mechanical adjustability to change camera angle for eye-level video calls USB plug-and-play Flexible for use with VVX phone Expansion modules The Polycom VVX expansion modules turn your VVX business media phone into a high-performance attendant console. Application targets Telephone attendant s desk, front desk, team manager s desk Compatible with Polycom VVX 300/310, 400/410, 500 and 600 Paper-based 40 multifunctional line keys configurable as line registration, call appearance, speed dial, DSS, or BLF Dual-color (red or green) illuminated LEDs for line status information LCD-based 4.3 in. LCD (480 x 272 pixel resolution) Color graphical user interface 28 multifunctional line keys configurable as line registration, call appearance, speed dial, DSS, or BLF Dual-color (red or green) illuminated LEDs for line status information 3 page keys for additional line appearances (up to 84 in total) Expandability Up to three VVX Expansion Modules can be attached to any VVX phone Provided by Polycom VVX host phone Host phone powering options: IEEE (af/at) PoE or using a compatible external AC adapter Power

5 REFERENCE GUIDE Polycom VVX Business Media Phones Executive The Polycom VVX 1500 executive business media phone combines advanced IP telephony, one-touch video, and business applications into a seamless, life-like experience. Application targets Busy executive, knowledge worker, busy professional s office 6 lines/speed dials (shared call/bridged line appearance) Capable of displaying multiparty video conferences Resistive touch screen interface (UI) (7-inch color touch display) One-touch speed dial, redial Busy Lamp Field (BLF) Local three-way audio conferencing Polycom HD Voice quality (up to 20 khz with G.719 support) in all modes: handset, speakerphone and headset for both voice and video 2 x ethernet 10/100/ x USB 2.0 host Business applications integration Microsoft Lync interoperability High quality business grade video Video resolution is up to VGA (640 x 480) Supports H.263, H.263+, and H.264 Optional H.323 license purchasable Executive The Polycom VVX 1500 D executive business media phone is an easy-to-use, dual-stack business media phone for H.323 and SIP environments. Application targets Busy home office worker/executive 6 lines/speed dials (shared call/bridged line appearance) Capable of displaying multiparty video conferences Resistive touch screen interface (UI) (7-inch color touch display) Local three-way audio conferencing One-touch speed dial, redial Busy lamp field (BLF) Dual-stack H.323 and SIP simultaneously running Local three-way audio conferencing Polycom HD Voice quality (up to 20 khz with G.719 support) in all modes: handset, speakerphone and headset for both voice and video 2 x ethernet 10/100/ x USB 2.0 host Business applications integration Microsoft Lync interoperability High quality business grade video Video resolution is up to VGA (640 x 480) Supports H.263, H.263+, and H.264

6 PRODUCT MATRIX Polycom Desktop Phones Comparison Business Media Phones Polycom VVX 101 Polycom VVX 201 Overview Summary An affordable and reliable single-line IP desk phone An affordable and reliable dual-line IP desk phone Application target Home office or shared/common-areas Small and medium-sized businesses User interface features LCD display 132 x 64 pixels 132 x 64 pixels Touch display Character support TBA TBA Expansion module support Video features Video conferencing Video mail support Audio features Polycom HD Voice technology Up to 7 khz on all audio paths Full duplex speakerphone with Acoustic Clarity Technology Basic features Lines (registrations) 1 2 Dual-stack H.323/SIP Line/speed dial keys 4 programmable soft keys Display/menu navigation keys 4-way navigation cluster with center select key 4-way navigation cluster with center select key Hard keys 12-key dialpad, home, speaker, mute, headset, volume 12-key dialpad, home, speaker, mute, headset, volume Polycom teleworker solution Busy lamp fi eld (BLF) functionality Advanced features Polycom Productivity Suite Polycom desktop connector Polycom MyInfoPortal (weather, news widgets) Visual Conference Management Webkit-based full browser Open APIs TBA TBA Exchange calendar integration USB call recording Voice quality monitoring (License required) (License required) Bluetooth Connectivity USB port Ethernet port 1/100 2 x 10/100

7 Business Media Phones Polycom VVX 300 Series Polycom VVX 400 Series Overview Summary An entry level UC business media phone designed specifically for cubicle workers and small business owners, complete with voice and integrated applications. A color mid-range UC business media phone for today s office workers and call attendants delivering crystal clear communications. Front-line staff in small and medium businesses using hosted or premises-based open SIP platforms Application target Cubicle workers and small businesses User interface features LCD display 208 x 104 pixel backlit graphical LCD 320 x 240 pixel 3.5" in TFT LCD Touch display Character support Asian character support Asian character support Expansion module support Up to 3 Polycom VVX Expansion Modules or Polycom VVX Color Expansion Modules Up to 3 VVX Expansion Modules or VVX Color Expansion Modules Video features Video conferencing Video mail support Audio features Polycom HD Voice technology Up to 7 khz on all audio paths Full duplex speakerphone with Acoustic Clarity Technology Basic features Lines (registrations) 6 12 Dual-stack H.323/SIP Line/speed dial keys 6 12 Display/menu navigation keys 4-way navigation cluster with center select key 4-way navigation cluster with center select key Hard keys 12-key dialpad, home, speaker, mute, headset, volume, messages, hold, transfer 12-key dialpad, home, speaker, mute, headset, volume, messages, hold, transfer Polycom teleworker solution Busy lamp field (BLF) functionality Advanced features Polycom Productivity Suite Polycom desktop connector Polycom MyInfoPortal (weather, news widgets) Visual Conference Management Webkit-based full browser Open APIs Exchange calendar integration USB call recording Voice quality monitoring (License required) (License required) Bluetooth Connectivity USB port 2 x USB 2.0 (VVX 401/411 only. VVX 400/410 do not have USB) Ethernet port 2 x 10/100 (VVX 300/301) 2 x 10/100/1000 (VVX 310/311) 2 x 10/100 (VVX 400/401) 2 x 10/100/1000 (VVX 410/411)

8 Business Media Phones Polycom VVX 500 Series Polycom VVX 600 Series Polycom VVX 1500 Series Overview Summary Application target A performance business media phone delivering best-in-class desktop and unified communications for busy professionals. Knowledge worker/professional s office, call center A premium UC business media phone integrating real-time presence, advanced telephony, and business applications into a modern communications experience. Executive office, executive administrators, small and medium business owners The first business media phone combining advanced IP telephony, one-touch video and integrated business application into a seamless, lifelike experience. (Choose VVX 1500D for H.323 and SIP environments) Executive office/manager s office/professionals User interface features LCD display 320 x 240 pixel 3.5" in TFT LCD Display 480 x 272 pixel 4.3" in MVA LCD display 7" TFT LCD display with Touch display Gesture based, capacitive touch Gesture based, capacitive touch Resistive touch screen interface Character support Unicode character support Unicode character support Expansion module support Up to 3 VVX Expansion Modules or VVX Color Expansion Modules Up to 3 VVX Expansion Modules or VVX Color Expansion Modules Video features Video conferencing (With camera accessory) (With camera accessory) Video mail support (With camera accessory) (With camera accessory) Audio features Polycom HD Voice technology Full duplex speakerphone with acoustic clarity technology Basic features Lines (registrations) Dual-stack H.323/SIP Line/speed dial keys Display/menu navigation keys Hard keys 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer Polycom teleworker solution Busy lamp field (BLF) functionality Advanced features Polycom Productivity Suite Polycom desktop connector Polycom MyInfoPortal (weather, news widgets) Visual Conference Management Webkit-based full browser Open APIs Exchange calendar integration USB call recording Voice quality monitoring Bluetooth Integrated Bluetooth 2.1 EDR Connectivity USB port 2 x USB x USB x USB 2.0 Ethernet port 2 x 10/100/ x 10/100/ x 10/100/1000

9 Business Media Phones Overview Summary Application target User interface features LCD diplay Touch display Character support Expansion module support Video features Video conferencing Video mail support Audio features Polycom HD Voice technology Polycom VVX D60 Wireless Handset SIP-based, on premise, mobile communications system For busy users who need to be reachable whether they are at their desk or elsewhere on the premises 2 TFT (178x220 pixel) color display with LCD backlit Advanced features Polycom productivity suite Polycom desktop connector Polycom MyInfoPortal (weather news, widgets) Visual Conference Management Webkit based full browser Open APIs Exchange calendar integration USB call recording Voice quality monitoring Bluetooth Connectivity USB port Ethernet port (license fee needed) post FCS 1/100 The Ethernet port is for the Base Station not the Handset*** Full duplex speakerphone with Acoustic Clarity Technology Full duplex speakerphone Basic features Lines (registrations) Support for 4 simultaneous calls Dual-stack H.323/SIP Line/speed dial keys Speed dial keys are available on HS. Long press on the dial pad key to which a contact is assigned, places the call. Display/menu navigation keys 4-way navigation cluster with center select key Hard keys 12-key dialpad, home, speaker, mute, headset, volume Polycom treleworker solution Busy lamp fi eld (BLF) functionality

10 BEST PRACTICES GUIDE Using video on your VVX Business Media Phone Having a video-phone on your desk changes how you Communicate for the better Getting used to the device and getting the most out of the potential of video enabled unified communications however is a process. To configure your VVX phone, use the Polycom Web Configuration Utility 1. Obtain your phone IP address by tapping Settings from the phone Home view, then tap Status>Platform>Phone. Scroll down to see the IP address. 2. Open any web browser on a computer connected to the same network and enter the phone IP address in the address bar. 3. Press the Enter key. The Polycom Web Configuration Utility login screen displays. 4. Select Admin or User, and enter the appropriate password. The utility Home screen displays. 5. Make the desired configuration changes to the phone configuration, then press Save. Learn from the experience of others - read this pamphlet to benefit from the best practices and hot tips we have collected from the early adopters of the VVX 500 & 600 Business Media Phones. To fully appreciate the value of advanced unified communications (UC) you need to experience it. VVX Video Call Quick Reference Open the privacy shutter of your VVX camera. You can also adjust the camera barrel up or down. During a video call, tap the Video soft key to customize your preferences for the call. Start or stop the transmission of your video during a video call, by tapping the Start Video or Stop Video soft key. To swap the video between the large and small display windows, tap the Video soft key, and then tap the Swap soft key. To exit the video options, tap the Back soft key. Viewing video in full screen mode To display the video that appears in the large window on the entire screen, tap the Full Screen soft key. Tap the Video soft key, and then tap the Full Screen soft key. Alternatively, you can tap on the video screen to enlarge it. To return to Normal viewing mode, tap the Full screen video. To select different video window layouts Press ** on the keypad, then press the number corresponding to your desired layout

11 REFERENCE GUIDE Polycom VVX 500, VVX 600 and VVX Camera Best Practices Guide The VVX Camera is designed for the Polycom VVX 500 and 600 Business Media Phones Running Polycom UC Software or later versions. Video Call Tips Use good lighting. Experiment with a well-lit area in the background; however avoid having sunlight, a window or bright lights directly behind you. Adjust the camera settings to your setting. Dress for the part: Light pastels and muted colors generally provide the best contrast in front of most backgrounds and will look the best on the screen. Avoid wearing clothing with busy patterns such as small checks or narrow stripe as these create video break up spots. Audio Etiquette: The microphones are sensitive, so speak normally as if you were in the same room with the others in your video conference call. Make eye contact: Keep the camera angle as level as possible to make you appear natural for your viewers. Use natural hand gestures and body language when you speak. Consider your immediate environment. Try to have a neutral background and if possible remove anything that might distract the participants from your presentation. Polycom VVX 600 Business Media Phone The VVX 600 phone delivers a best-in-class personal communications experience that complements the way you work. You can: Direct method: While in the PDC Configuration Menu, set the Status field to Enabled, then navigate back to the configuration screen and press Reconnect then Save. When prompted to allow sharing, press Yes then follow the instructions for configuration. Indirect method: While in the PDC Configuration Menu, set the Status field to Enabled, enter your Windows login name into the Desktop User field, and enter your PC IP address or FQDN in the Server Address field. When prompted to allow sharing, press Yes then follow the instructions for configuration. To configure the Microsoft Exchange integration Install and configure the Microsoft products Install the Polycom Conferencing for Outlook add-in, update the phone configuration file, and define the login credentials for the phone user. To use the Bluetooth v2.1 Features You can connect up to four Bluetooth headsets to the VVX 600. To enable Bluetooth, tap Settings from the phone Home view, then tap Basic>Bluetooth Settings>Bluetooth On Off>On. The VVX 600 supports the Hands-Free Profile (HFP) Audio Gateway role to provide basic call control, volume control, and audio routing capability between the headset and your Bluetooth-enabled VVX 600 phone. Extend your PC s desktop onto the VVX 600 phone screen and dial using the PC s mouse and keyboard View your Outlook Calendar, complete with all reminders directly on the phone screen and simply tap-to-dial into your meeting Enjoy a hands-free environment by pairing a Bluetooth headset to the phone To configure the Polycom Desktop Connector Extend Your PC to Your Phone with the Polycom Desktop Connector. The Polycom Desktop Connector (PDC) extends your PC to include your phone display screen so you can use your PC mouse and keyboard to navigate and enter information to your phone. You need to download the PDC program from Polycom Voice.

12 Voice Selection Guide for Microsoft Cloud PBX / Skype for Business Online

13 Voice Selection Guide for Microsoft Cloud PBX / Skype for Business Online Making the Transition from the PBX to Unified Communications (UC) in the Cloud With new Skype for Business services for Office 365 customers; Skype Meeting Broadcast (worldwide), PSTN Conferencing (US at this time), and Cloud PBX and PSTN Calling Services (US at this time) cloud communications services powered by Skype for Business Online are gaining visibility and are now being deployed. Customers can realize substantial savings by eliminating expensive external conference services. Customers can also reduce CAPEX investments and time spent maintaining/upgrading on premise equipment like an aging PBX or IP PBX. We live in a world of Unified Communications (UC). Your employees are using many devices to communicate. A phone is still needed, but its use as a stand-alone device is changing. With UC, you now have a wider range of communications options IM/chat, video calls, phone calls, calling from PC clients and mobile devices (BYOD). Unlike the PBX, where communications usually starts with dialing a number from a telephone dialpad or an autodial key, UC communications often starts with an instant message (IM). As IM becomes the new dial tone ( U there?, Can you talk now? ), when you want to talk, you expect to be able to place your call from the device that delivers the best audio experience. At the desktop, it s your phone. In the conference room or huddle room, a conference phone. For meeting spaces, Polycom RealPresence Trio 8800 is 1st smart hub for group collaboration for Skype for Business it gets invited to your Skype for Business meeting when you schedule the meeting room. Walk in the room and join the meeting with a touch of a button right from the calendar reminder displayed on the RealPresence Trio 8800 s user interface. Experience superior audio conferencing with RealPresence Trio from huddle rooms to the boardroom and deliver the full range of the human voice enabling you to hear every inflection. Not only does RealPresence Trio provide amazing sound quality, but with the addition of the optional Polycom RealPresence Trio Visual+ accessory, it also redefines its category by serving as the smart hub for your group collaboration and brings easy-to-use, no-compromise visual collaboration to meeting spaces that were previously cost prohibitive. For desktop phones, Polycom VVX Business Media Phones are integrated with Skype for Business and allow you to easily go from IM chat to a phone call right from your Skype for Business client. Video is also part of the Skype for Business experience and your VVX phone provides an important audio option. Many PCs lack adequate speakers and microphones. Employees don t want to wear headsets all day. With Polycom VVX phones Better Together over Ethernet (BToE) support for media path, when you start a Skype for Business video call from your PC client, you can use the superior audio available on your VVX for the microphone and speaker instead of the PC s built in audio. When the BToE client plugin is installed on your PC, the VVX shows up as an available audio device when you right click on the speaker icon in your PC s task bar. For every day calls, Polycom VVX phones are always on, so joining a conference call from a pop-up reminder on the phone will be welcome sight, especially if you are late to the office because of bad traffic no need to startup your PC and launch the Skype for Business client to join the meeting already underway. You can literally join the call as you sit down in your chair. You can also see your Skype for Business favorites right on your phone. Seeing presence status in color instantly informs you. This is a very different experience than just seeing an on hook / off-hook status from a multi-line appearances that only shows the busy status of the desktop phone your previous PBX phone experience. Instead of single number autodial keys on a PBX phone, Contact Cards on your VVX phone offer several different ways to reach your party or just leave them a voic .

14 Voice Selection Guide for Microsoft Cloud PBX / Skype for Business Online Trends Influencing Growth of Skype for Business High PBX support costs and the need to replace fully depreciated end-of-life (EOL) equipment Microsoft Enterprise Voice is growing double digits per quarter while IP PBX vendor lines shipped remain flat or are decreasing, depending on the vendor Teleworking and shared offices are lowering business real estate costs Tight integration with Microsoft Office applications; customers are rapidly moving to Office 365 Should we do it in the cloud? asked in nearly every IT project initiative Customers who try Skype for Business love it and it has a great ROI Top Business Applications & Use Cases Application / Use Case Polycom Solution Moving from the PBX to Unified Communications with Microsoft Unique 360-Degree View Experience for video calls Low cost USB phone for working at home, office, or shared office Conference room phones for Microsoft Polycom + Microsoft together deliver a ROI as high as 98% as organizations transition to UC Only Polycom offers center-of-room, 360- degree video/audio experience Only Polycom offers a USB phone a better choice than just a headset. Only Polycom offers always on conference phones that are qualified by Microsoft Better Together operation with Skype for Business clients Advance features that enhance productivity Touch Screen User Experience Superior quality audio with Polycom HD Voice Award winning Polycom Acoustic Fence Cloud ready solutions Polycom VVX series phones, CX600, CX3000. Only Polycom offers BToE with media path support The Boss/Admin (shared line appearance) feature on VVX phones allows the admin assistant to screen the managers calls Only Polycom offers color touch screen phones that are supported on Skype for Business Online Polycom HD Voice combines industryleading full duplex, echo cancellation, and noise reduction with advanced voice processing to give you the superior quality audio experience you expect from Polycom Only Polycom offers technology that actively listens and removes disruptive sounds from your surroundings Polycom s VVX business media phones are the first OpenSIP phones to supported on Microsoft s Cloud PBX.

15 Voice Selection Guide for Microsoft Cloud PBX / Skype for Business Online Choosing the Right Phones Selection Decision Points Audio quality matters Always on phones with feature keys User profiles and feature needs Microsoft Cloud PBX phone choices Conference rooms Phone vs Client/headset or BYOD Audio quality matters Polycom s leadership in audio technology is well recognized it starts with Polycom HD Voice and Polycom Acoustic Clarity technology, which give you the superior quality audio experience you expect from Polycom. Polycom s high-fidelity audio sounds like you are in the same room, whether you are using a handset, speakerphone or plug in a headset. For desktop phones, the pace of innovation on the Polycom VVX business media phones continues to impress. The VVX phones now include support for Polycom s award winning Acoustic Fence TM technology, which actively listens and removes disruptive sounds from cube mates, water cooler talk, and open workspace. Support for features like Boss/Admin, Better Together over Ethernet, Group Paging, Intercom, Customizable Music on Hold, and Expansion Modules complete the picture. VVX phones deliver the showcase user experience in Microsoft environments. Always on phones with feature keys While some users will be comfortable using a Skype for Business client with a headset or USB phone, there are several reasons why users will prefer an entry level always on phone like the Polycom VVX 300 or Polycom VVX 310. When you are using the CX300 R2 USB phone or a headset with a Skype for Business client, the PC must complete its boot up sequence including launching Skype for Business. If you are late to the office because of bad traffic and you need to quickly get on that morning conference call, you won t want to have to wait for your PC to boot up to join the call. An entry level phone like a VVX 300 or VVX 310 will always be on and ready to make or receive calls. The VVX supports meeting pop-up reminders and outlook calendar integration, making joining scheduled calls easy. Another benefit of having phones like the VVX series is easy access to useful feature keys. For example, having a dedicated feature key labeled transfer may be easier for some users to find than having to remember to click on more in the upper-right corner of the Skype for Business client screen to find it. While a dialpad can be brought up in the Skype for Business client screen, many users who are used to a PBX experience enjoy the convenience of it always being there on a VVX 310 phone.

16 Voice Selection Guide for Microsoft Cloud PBX / Skype for Business Online User profiles and feature needs While a VVX 300 or VVX 310 may be a good choice for some office workers, looking at user profiles and features is important to select the correct phone type for each user s needs. When you start using more features, many are easier to use with a larger color screen. This is where a hands on experience can be beneficial in selecting phone models. Schedule a visit to a Polycom office or your Polycom channel reseller s office to see the different models. Many larger customers plan for a Skype for Business voice trial with a variety of phone models to compare how different phones operate. Will the managers and executives be answering their own calls or will they Larger touchscreen on the VVX 600 showing have an administrative assistant doing this? Will the user s contacts presence status knowledge workers want to see individual voice mail listings, look at presence status of their favorites, join conference calls from a scheduled conference calls list? If yes, than a larger screen display on the phone makes it easier to navigate and access these features and increases productivity. Are certain individuals acting in the role of an attendant? They may want a phone that supports expansion modules. Up to 3 expansion modules can be connected to any of the VVX models. Figure 1: User Profiles / Use cases

17 Voice Selection Guide for Microsoft Cloud PBX / Skype for Business Online Microsoft Cloud PBX phone choices The CX600 phone has an embedded Lync client In the early days of Office Communicator 2007 through the platform evolution to Lync 2010, the Polycom CX600 was the most popular phone sold in Microsoft UC environments. However, the Polycom VVX phones have seen 6 major software releases (UCS 4.1, UCS 5.0, UCS 5.1, UCS 5.3, UCS 5.40A, and UCS 5.4.1) sequentially adding more and more Skype for Business/Lync features to the VVX over time gaining table stakes feature parity with the CX600 and finally exceeding CX600 s features in many areas. The CX600 has 2 Ethernet ports and features like Contacts, Photos, Message waiting indicator, Survivability, E911 (US only), Call Park, Individual Voice Mail listings, Calendar, Join Conference, Better Together operation with Skype for Business client, and an integrated call log it has been the right mix of features for thousands of customers over a number of years. The software in the CX600 runs on an embedded Lync client called Microsoft Lync Phone Edition designed by Microsoft. According to Microsoft Product Lifecycle information, mainstream support for Microsoft Lync Phone Edition software is through 04/10/2018 with extended support available until 04/11/2023, aligning with Microsoft s lifecycle support plans for Lync Server For Office 365 Cloud PBX deployments, if you own CX600 s already, bring them along. Otherwise, Polycom recommends choosing VVX series phones. Let s see why. In contrast to the CX600, the Polycom VVX phones are VoIP (Open SIP) phones that are qualified by Microsoft under the Microsoft 3 rd Party Interoperability Program (3PIP). With Polycom s UCS 5.3 software release introduced in March 2015, the VVX series phones included the most requested features that the CX600 offered and added more capabilities and features. While the CX600 may be still a suitable fit for some customers, the VVX series phones now offer a far more compelling feature set with more capabilities. The VVX series is the phone platform where Polycom s current feature development for Skype for Business is focused. VVX 600 with color touchscreen and Bluetooth headset support Important features on VVX phones that are not on CX600 or other Lync Phone Edition models include: Boss/Admin Touch Screen Interface (VVX Group Paging USB Headset Support (VVX 500/600) Intercom Bluetooth Headset Support (VVX 600) Selectively Restrict Features (i.e. lobby Custom Applications and Customizable Music on Hold Electronic Hook Switch (EHS) support Acoustic Fence 802.1X Authentication Expansion Module Support Better Together over Ethernet (BToE) Consultative transfer Auto-Answer Figure 2 on the following page represents the VVX series models starting with the VVX 201, VVX 300 and VVX 310 with monochrome displays. The VVX 400 and VVX 410 have larger color display and more

18 Voice Selection Guide for Microsoft Cloud PBX / Skype for Business Online lines, but are still button operated. The VVX 500 and VVX 600 each have touchscreen displays. Having a larger color screens makes the UC experience on the phones come alive. Having presence aware features and displaying the contact s presence status in color changes the communications experience. The presence status of your favorites informs your communications choices. The VVX 300 and VVX 310 show your own line plus 5 favorites (monochrome). The VVX 400 and VVX 410 support showing your own line plus 11 favorites in color. Color makes it easier to see available (green), away (yellow) and other extended presence status indicators at a glance. If you see Do not disturb (red), leave them a voic . If you see Away, dial their cellphone number if it s urgent. Holding down the button next to a favorite brings up their contact card showing contact numbers and a voic option. Color expansion modules can be added to your VVX to see even more favorites, but it makes more sense to add it to the models that support color VVX 400/410, VVX 500, or VVX 600. The VVX 600 supports Bluetooth headsets. The VVX 201, VVX 300 and VVX 400 have two 10/100Base-TX Ethernet ports while the VVX 310, VVX 410, VVX500 and VVX 600 each support two GigE ports. To use the Better Together over Ethernet feature, you simply connect one Ethernet port on the VVX to the LAN and then plug the PC s Ethernet port into the other Ethernet port on the VVX. When ordering VVX phones, be sure to order the Skype for Business Edition phones with order codes ending in 019. This ensures that the VVX phone as the minimum software release required to support Office 365 Cloud PBX deployment and the phones are preconfigured for easy installation. Figure 2: Polycom VVX Series Desktop Phone Selection for Office 365/Skype for Business Online Figure 3 on the following page represents the CX series choices for Skype for Business Online. The CX100 speakerphone or a CX300 R2 USB phone often works well as a 2 nd phone for employees who need to make early morning or evening calls from their home office using their Skype for Business client even when a VVX phone may be the phone sitting on their desk at the office. The CX600 Desktop Phone and CX3000 IP Conference phone both support Better Together operation with the Skype for Business client when plugged in via USB, however Polycom recommends the VVX series phones and RealPresence Trio (with newer technology and more features) over the CX600 and CX3000 if you are purchasing new devices.

19 Voice Selection Guide for Microsoft Cloud PBX / Skype for Business Online Figure 3: Polycom CX Series Phone Selection for Office 365/Skype for Business Online Conference Rooms and Boardrooms Space planning websites cite conference room ratios ranging from one conference room to 10 employees in an all open office environment to one conference room per 20 employees in a private office-rich environment. Some executive private offices have around the table meeting room space within the executive s office. So for a company with 500 employees, one might expect to deploy 25 to 50 or more conference room phones. As of January 2016, the selection of conference phones for the Office 365 Cloud PBX includes: RealPresence Trio 8800 RealPresence Trio the first smart hub for group collaboration with options that transforms the iconic three-point conference phone into a voice, video 1 and content sharing system CX3000 IP Conference Phone - an affordable always on conference phone running an embedded Lync client CX5100 Unified Conference Station - connects via USB to a PC running Skype for Business and supports 360 degree panoramic video and active speaker view Polycom recommends the RealPresence Trio 8800 for most conference rooms. It is Polycoms newest state-of-the-art smart hub for group collaboration and shares many of the same features found on the VVX series phones and so much more. It can also be associated with its conference room Exchange calendar so, when you book your room, the RealPresence Trio is also invited to your Skype for Business meeting. Connecting to your meeting is easy with the meeting reminder on the touch screen display. Users walk into the conference room, touch the meeting reminder and connect. It has a microphone radius of 20 feet (6 m) and can also support wired or wireless pairing of your portable devices (BYOD) especially useful when you have visitors who may want to use the wireless guest network to connect to an alternative conference service. Add on the optional RealPresence Visual+ and share content without 1 A software update is planned for early 2016 improving video performance in Skype for Business environments.

20 Voice Selection Guide for Microsoft Cloud PBX / Skype for Business Online unsightly or hard to route wires from the conference phone to the monitor in the wall. When ordering RealPresence Trio conference phones, be sure to order the Skype for Business Edition unit with order code ending in 019. This ensures that it has the minimum software release required to support Office 365 Cloud PBX deployment and that it is preconfigured for easy installation. RealPresence Trio units with part numbers ending on -018 can be upgraded to support Office 365 Cloud PBX to deliver equivalent functionality. The CX3000 IP conference phone has a similar user interface and experience to the CX600 desktop phone. There are many CX3000s installed with customers running Lync 2013 and Lync 2010 environments. They are easily brought along to an O365 Cloud PBX deployment or purchased as a low priced conference phone option for smaller rooms. The CX5100 Unified Conference Station is a USB only option that, in addition to having an microphone range of 20 feet (6 m), offers a 360 degree panoramic video experience with a 2 nd active speaker view in 1080p HD video with Skype for Business. The CX5100 is also one of the camera options available with the CX8000 Skype for Business room system a dedicated room collaboration solution, purpose-built for Microsoft UC to deliver exceptional visual collaboration capabilities. Phone vs Client/Headset or BYOD Some small and medium-sized businesses (SMBs) may be told that You don t need phones. Just use headsets and BYOD for all your calls. There are some notable use case objections to a client/headset-only strategy. Most users will not want to be tethered to a corded headset all day when working at their PC. Bluetooth headsets can be used with PCs or users personal mobile devices, but batteries on Bluetooth headsets and smartphones or tablets sometimes end up at zero charge leaving the user with no way to make a call. A USB phone like the Polycom CX300 R2 CX300 R2 USB Phone offers PC users more choices than only a headset. With the CX300 R2 USB phone attached to your PC, you can make a call with the choice of a handset, speakerphone or headset (via headset jack on back of the phone). You will also appreciate having access to a telephone dial pad and feature keys like mute, and volume control. Headset/client-only users are sometimes distracted by having to find these controls in the Skype for Business client while they are working. As the USB phone is powered from the USB connection, the USB phone is like having a telephone insurance policy for Skype for Business client users who use Bluetooth headsets and BYOD clients if their Bluetooth headset reaches zero battery. Next steps Contact Polycom and set up a visit to one of our many Executive Experience Centers, especially if you are also considering video in your UC migration plans. Many of our channel partners will also be able to demonstrate Polycom phone operation in their local offices.

21 Voice Selection Guide for Microsoft Cloud PBX / Skype for Business Online Resources Data sheets for Polycom phones and conference phones recommended in this guide are attached. Click on any datasheet listed below to open it in a new window. Polycom VVX Business Media Phones and Accessories REFERENCE GUIDE Polycom VVX Business Media Phones, Skype for Business Edition Polycom VVX 600 Polycom VVX 500 Polycom VVX 400/410 Polycom VVX 300/310 Polycom VVX 201 Polycom VVX Color Expansion Module Polycom RealPresence Trio Polycom RealPresence Trio Polycom RealPresence Trio Visual+ Polycom CX Series Desktop Phones Polycom CX600 IP Phone Polycom CX300 R2 Phone (USB) Polycom Conference Phone, Speakerphone, and Unified Conference Station Polycom CX3000 IP Conference Phone Polycom CX100 Speakerphone (USB) Polycom CX5100 Unified Conference Station

22 Polycom VVX Business Media Phones, Skype for Business Edition Ready to install with Office 365 and Skype for Business right out of the box The Polycom VVX series business media phones deliver the industries best audio experience with Polycom HD Voice, next generation echo cancellation and award winning Polycom Acoustic Fence background noise cancelling technology. With 6 major software releases of ongoing Skype for Business and Microsoft Lync feature development on VVX phones to date, no other vendor matches Polycom s user experience and range of features in Microsoft UC environments. Add Office 365 Cloud PBX services support powered by Skype for Business Online and you can see why customers turn to Polycom for deployment flexibility, investment protection, ongoing innovation, and voice clarity that is 2 4 time better than ordinary phones. Polycom offers specific order codes for VVX phones that makes installing with Microsoft easy. The Skype for Business Edition VVX phones come ready to install with Office 365 and Skype for Business right out of the box. These phones also include the required Polycom UC Software license that would otherwise need to be ordered separately. Skype for Business Edition order codes for Polycom RealPresence Trio are also available for customers who need a solution for group collaboration in huddle rooms and conference rooms. Order codes Product ID Description Lines Ethernet VVX 601, Skype For Business Edition, POE 16 2 x 10/100/ VVX 600, Skype For Business Edition, POE 16 2 x 10/100/1000 Headset Ports Bluetooth, USB,RJ-9 Bluetooth, USB,RJ-9 Touch Screens yes yes VVX 501, Skype For Business Edition, POE 12 2 x 10/100/1000 USB, RJ-9 yes VVX 500, Skype For Business Edition, POE 12 2 x 10/100/1000 USB, RJ-9 yes VVX 411, Skype For Business Edition, POE 12 2 x 10/100/1000 USB, RJ-9 no VVX 410, Skype For Business Edition, POE 12 2 x 10/100/1000 RJ-9 no VVX 401, Skype For Business Edition, POE 12 2 x 10/100 USB, RJ-9 no VVX 400, Skype For Business Edition, POE 12 2 x 10/100 RJ-9 no VVX 311, Skype For Business Edition, POE 6 2 x 10/100/1000 RJ-9 no VVX 310, Skype For Business Edition, POE 6 2 x 10/100/1000 RJ-9 no VVX 301, Skype For Business Edition, POE 6 2 x 10/100 RJ-9 no VVX 300, Skype For Business Edition, POE 6 2 x 10/100 RJ-9 no VVX 201, Skype For Business Edition, POE 2 2 x 10/100 RJ-9 no

23 REFERENCE GUIDE Polycom VVX Business Media Phones, Skype for Business Edition VVX feature advantages The Skype for Business Edition VVX phones deliver over 80 features surpassing the number of features available on the Polycom CX series phones (CX500, CX600). Some of the important features on the VVX phones that are not on Polycom CX series phones include: Boss/Admin Touch Screen Interface (VVX 500/501/600/601) Group Paging USB Headset Support (VVX 401/411/500/501/600/601) Intercom Bluetooth Headset Support (VVX 600/601) Selectively Restrict Features (i.e. lobby phones) Custom Applications and Backgrounds Customizable Music on Hold Electronic Hook Switch (EHS) support Acoustic Fence 802.1X Authentication Expansion Module Support Better Together over Ethernet (BToE) Polycom VVX Business Media Phones, Skype for Business Edition Polycom VVX 600/601, Skype for Business Edition Enhance productivity and enrich collaboration with the ultimate one-touch desktop phone designed specifically for executives, managers and knowledge workers. With a larger color touch screen interface, Bluetooth headset support and Polycom HD Voice experience the best that a phone for Skype for Business has to offer. Features and Benefits Polycom HD Voice quality with 14 khz frequency response on all audio paths (speaker, handset, headset) Large 4.3 color touch screen display supporting up to 16 lines/keys Supports Bluetooth, USB wired and USB wireless headsets 2 x 10/100/1000 Ethernet ports (GigE) 2 x USB 2.0 host Green low power consumption with built-in auto sensing IEEE 802.3at PoE (Class 4) Accessory support (expansion modules, video camera accessory) View your Microsoft Exchange Calendar, receive meeting alerts to join scheduled calls Check up to 15 of your Skype for Business Favorites presence status in color and instantly access contact cards for additional dialing options Add VVX Color Expansion Modules (up to 3 modules) to access even more contacts

24 REFERENCE GUIDE Polycom VVX Business Media Phones, Skype for Business Edition Polycom VVX 500/501, Skype for Business Edition With a color touch-screen interface, your Skype for Business user experience comes alive with features that are just a touch away. Experience crystal clear communications with Polycom HD Voice. Enhance your VVX 500 series phone s capabilities with options such as add-on color expansion modules and support for USB headsets. Features and Benefits Polycom HD Voice quality with 14 khz frequency response on all audio paths (speaker, handset, headset) 3.5 (9-cm) color touch screen display supporting 12 lines/keys Supports USB wired and USB wireless headsets 2 x 10/100/1000 Ethernet ports (GigE) 2 x USB 2.0 host Green low power consumption with built-in auto sensing IEEE 802.3at PoE (Class 4) Accessory support (expansion modules, video camera accessory) View your Microsoft Exchange Calendar, receive meeting alerts to join scheduled calls Check up to 11 of your Skype for Business Favorites presence status in color and instantly access contact cards for additional dialing options Add VVX Color Expansion Modules (up to 3 modules) to access even more contacts Polycom VVX 400/401 and VVX 410/411, Skype for Business Edition The VVX 400 series phones are mid-range color business media phones for today s office workers and call attendants delivering crystal clear communications. Features are easily accessed with button-based navigation. A color screen makes your Skype for Business favorites presence status easy to view at a glance. The VVX 410 and VVX 411 supports Gigabit Ethernet. The VVX 400 and 401 support 10/100 Ethernet. The VVX 401 and VVX 411 support USB headsets. Features and Benefits Polycom HD Voice quality with 7 khz frequency response on all audio paths (speaker, handset, headset) 3.5 TFT (320 x 240) color display supporting 12 lines/keys 4-way navigation cluster with center select key Dedicated RJ-9 headset port VVX 410/411 models have 2 x 10/100/1000 Ethernet ports (GigE) 400/401 models have model has 2 x 10/100 Ethernet ports USB headset support (VVX 401, VVX 411) PoE (Class 2) View your Microsoft Exchange Calendar, receive meeting alerts to join scheduled calls Check up to 11 of your Skype for Business Favorites presence status in color and instantly access contact cards for additional dialing options Add VVX Color Expansion Modules (up to 3 modules) to access even more contacts

25 REFERENCE GUIDE Polycom VVX Business Media Phones, Skype for Business Edition Polycom VVX 300/301 and VVX 310/311, Skype for Business Edition The VVX 300 and VVX 310 are simple but powerful business media phones for today s cubicle workers handling a low to moderate volume of calls. The VVX 310 and VVX 311 support Gigabit Ethernet. The VVX 300 and VVX 301 support 10/100 Ethernet. Features and Benefits Polycom HD Voice quality with 7 khz frequency response on all audio paths (speaker, handset, headset) Backlit 8-level Grayscale graphical LCD (208 x 104) supporting 6 lines/ keys 4-way navigation cluster with center select key Dedicated RJ-9 headset port VVX 310/311 models have 2 x 10/100/1000 Ethernet ports (GigE) VVX 300/301 models have 2 x 10/100 Ethernet ports PoE (Class 2) View your Microsoft Exchange Calendar, receive meeting alerts to join scheduled calls Check up to 5 of your Skype for Business Favorites presence status and instantly access contact cards for additional dialing options Polycom VVX 201, Skype for Business Edition The VVX 201 is an entry-level business media phone suitable for common areas, lobbies, break rooms, wall mounting in hallways, and for cubicle workers handling a low volume of calls. This entry level always on phone enhances your communications options over just using a Skype for Business client with a headset. Features and Benefits Polycom HD Voice quality with 7 khz frequency response on all audio paths (speaker, handset, headset) Monochrome backlit display (132 x 64) supporting 2 line keys 2 x Ethernet 10/100, PoE (Class 2) Hard Keys: 12-key dialpad, home, speaker, mute, headset, volume 4-way navigation cluster with center select key Supports Better Together over Ethernet (BToE) operation with Skype for Business client, just like our other VVX models

26 REFERENCE GUIDE Polycom VVX Business Media Phones, Skype for Business Edition Polycom VVX Color Expansion Module Attach the VVX Color Expansion Module to your VVX phone and monitor a large number of Skype for Business Favorites and see their presence status. Instantly access your favorites contact cards with one press of the button for additional dialing options. Powered by attached phone, connect up to 3 expansion modules per phone. (Product ID: ) Features and Benefits 4.3 TFT (480 x 272) LCD screen 28 illuminated bi-color programmable line keys 3 Page View soft keys to access additional contacts Polycom RealPresence Trio, Skype for Business Edition Polycom RealPresence Trio is the world s first smart hub for group collaboration simple content sharing and tight integration of familiar business tools including Skype for Business, Microsoft Lync and RealPresence Desktop. Standards-based business-grade video when used with the optional Polycom RealPresence Trio Visual+ accessory. When ordered with Skype for Business Edition order codes, ending in -019, they come ready to install with Office 365 and Skype for Business right out of the box. Features and Benefits Exceptional audio capabilities including: Enhanced HD Voice and automatic elimination of background noise with Polycom s exclusive NoiseBlock Advanced call handing, security, and provisioning features (H.264 AVC, High Profile, Lync Basic SVC) Effortless pairing for audio over USB (wired), Bluetooth, NFC (wireless) and IP using PC-based soft clients, personal contacts or joining calendared events One-step-to-join meeting experience through calendar integration Broad Open SIP call platform for interoperability with most major platforms including Skype for Business, Lync and RealPresence Platform The industry s only bass reflex port in a group audio conferencing solution, preserving the ability to hear lower frequency sound and rich multi-media audio 360 microphone coverage and up to 20-foot (6-meters) microphone pickup. Easily extend the reach with optional expansion microphones 5 LCD, color touch screen display, smooth, responsive and intuitive Secure Wi-Fi network connectivity or Gigabit Ethernet network connectivity Built-in Power over Ethernet (PoE)