Telehealth Workshops TELEHEALTH CONSULTATION EXERCISE. How to Guide on Webinars

Transcription

1 Telehealth Workshops TELEHEALTH CONSULTATION EXERCISE How to Guide on Webinars

2 Contents Starting GoToMeeting Schedule Meetings/Webinars In session Control Panel Audio, Webcam and Screen Sharing Tips Troubleshooting Tips

3 What is GoToMeeting GoToMeeting is an online software for video conferencing It s features include: o HD video conferencing with 6 webcams at a time o Sharing your screen to present and collaborate from your computer o Audio Included (VoIP and Telephone) o Personal Meeting room o Up to 100 participants

4 Start Go to Meeting Ensure you have an online subscription to this service. Login details are required. Start and Join GoToMeeting via 3 ways: 1. * 2. From the daisy 3. From the Mobile app *Must use this option when scheduling meeting/webinar for the first time

5 Schedule Webinars Select Go To Webinar > Schedule a Webinar > Complete the relevant fields > Select SCHEDULE > Complete the relevant fields > Select Me the Invitation > the invitation to the relevant people. They may attend via telephone or internet. > Press the START button when you want to start webinar

6 OR FOR A MORE DETAILED STEP BY STEP GUIDE: Go to and log in with your and password. Click on Schedule a webinar. If you want to copy an existing webinar, select Copy Webinar and select the appropriate one. Otherwise, type in the title of the new webinar under Title. Add a description (optional). Continue down the page and enter the following details: Start date Start and end time. Add half an hour to your estimated end time, to be on the safe side. Webinar Time Zone Click on Schedule. Edit Audio: Ensure both VoIP and Long distance numbers are selected. Edit Long distance number so United States is unchecked and Australia is checked. Click on Save.

7 Assign your panellist: Click on Edit next to Panellists. Type in their Name and Address in the appropriate boxes. Click Save. An will be automatically sent to the panellist, and a copy will be ed to you. Check on Invitation sent to attendees: Click on Me the Invitation under Invite Your Attendees. Open your and check the Invitation details are correct. Check Confirmation to Registrants: Click Edit next to Confirmation to Registrants. Check all text. The sample will usually still have the United States conference call number, even if you have changed it to Australia. This should be correct in the actually sent out. Enter any Custom Text required. Click Save. Your webinar is now scheduled. Invite your attendees by copying the text of the invitation and sending it out to the appropriate audience.

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11 Schedule a Meeting Select Go To Meeting > Schedule a Meeting > Complete the relevant fields > Select SAVE > Select COPY and invitation > Press the START button when you want to start meeting > Invitees will enter the 9 digit Meeting ID number to join the meeting

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13 In Session Control Panel

14 When you press the START button after scheduling your webinar or meeting the control panel will automatically launch. This does not start your live broadcast. From this point onwards the organiser and presenters(s) will be able to communicate before the broadcast commences. They are listed under the Staff section of the Attendees box. The organiser is able to mute anyone at any time.

15 The organiser can pull out the features from the control panel. For example, the Attendees and the Questions features as below. If you accidently close the features you can reopen them by selecting VIEW at the top of the control panel.

16 AUDIO, WEBCAM AND SCREEN SHARING Before starting the broadcast ensure you are sharing your screen. If another presenter is required to share their screen throughout the webinar you need to select Change Presenter When you are ready to broadcast, ensure your mic is unmuted. Select START BROADCAST and remember to select START RECORDING if required

17 You should consider doing a sound check before you start broadcasting. This can be done via the Audio feature:

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19 Tips to Avoid Echo ECHO: Two main causes VoIP setup audio from speakers reaches the microphone Phone setup audio from computer feeds into the telephone Use headsets when multiple speakers in the same room Either mute all non speakers, or encourage attendees to mute themselves when not speaking TIPS: The person causing the echo does not hear the echo! Quickly look for the name piggybacking along with the speaker. This person is usually the culprit.

20 Sharing your Webcam will enable the attendees to see you on their screen: You can also share up to 6 webcams at a time if the other presenters or attendees have their webcams connected.

21 TIPS Handling Audience Interaction All participants usually start on mute. The more participants the more noise. You may mute yourself using the green mic box to the left of the control panel. Press to mute or unmute

22 Check Dashboard for any Questions or Hands Raised: Address Questions either personally or by clicking on them and sending your answer in the Questions box. You can select Send Privately or Send to all as appropriate. At the appropriate time, unmute the attendee with their hand raised. Click on the hand tool to lower their hand (otherwise they won t be able to raise it again). Mute the attendee again when they are finished. Mute or unmute Raised hand

23 Recording your Webinar Select Settings next to the Start Recording button. Ensure that Use GoToMeeting integrated audio is selected and also Remind me to convert recordings after each recorded session. Select the folder for recordings to be saved. Click OK. When you end your webinar you will be prompted to convert your recording and it will save in the location you designated.

24 Bandwidth What Do I Need?

25 Every room can be a conference room

26 The Optimal Environment: Two Monitors

27 Troubleshooting Tips Ask attendees using the telephone option to enter their audio PIN Make sure attendees select Telephone OR Mic and Speakers on their Control Panel Recommend that attendees use a USB headset If you have any problems with your headset, click on Settings and try other audio devices: Unplug/plug the USB headset Toggle from Telephone to Mic and Speakers If you cannot start a meeting or attendees are unable to join: Try a different browser (IE, Firefox, Chrome, Safari) Restart computer