Waiting Room Manual for North St. Paul

Transcription

1 Waiting Room Manual for North St. Paul Please make sure you are using Google Chrome browser. Contents 1. For first time VSee users 2. For existing VSee users 3. Tips and Troubleshooting for VSee

2 1. For first time VSee users A. Please click the following link or cut & paste it into your Google Chrome browser. You will be taken to the North St. Paul waiting room. B. Please fill in your name and reason of visit(optional), click Enter Waiting Room.

3 C. When you click "Enter Waiting Room", the following window will appear. Please choose Download VSee. D. An application called vseemac.dmg will download automatically. If it does not download after several seconds, click on the click here link to start the download manually. i. Once the VSee app downloads, click vseemac.dmg at bottom of the web page.

4 ii. Drag the VSee icon into the Application folder. iii. A window will prompt you to open the VSee application. Please CHECK the box Remember my choice for all links of this type and click Launch Application. iv. Another window will prompt you to allow the VSee application. Click Open.

5 E. The application will begin launching. Please wait patiently for the video window of yourself to appear. F. If your video doesn t appear in 40 seconds, you will see a Relaunch button. Click it to proceed.

6 G. Once your self-view video window shows up, you will have entered the waiting room and the doctor will know that you are there. Please wait for your doctor to enter the waiting room. H. In the meanwhile, you can check the doctor s status. If the message is Your provider will be with you shortly. Your provider is unavailable right now. Status is The doctor is online and will call you shortly. The doctor is offline.

7 I. Enjoy your first video call with your doctor!

8 2. For existing VSee users A. Please click the following link or cut & paste it into your Google Chrome browser. You will be taken to the North St. Paul waiting room. B. Please fill in your name and reason for the visit(optional), click Enter Waiting Room.

9 C. When you click "Enter Waiting Room", the following window will appear. Please choose Proceed to Consultation. F. The video application will begin launching. Please wait patiently for the video window of yourself to appear. G. If your video doesn t start in 40 seconds, you will see a Relaunch button appear. Click it to proceed.

10 H. Once your self-view video window shows up, you will have entered the waiting room and the doctor will know that you are there. Please wait for your doctor to enter the waiting room. G. In the meanwhile, you can check the doctor s status. If the message is Your provider will be with you shortly. Your provider is unavailable right now. Status is The doctor is online and will call you shortly. The doctor is offline.

11 H. Enjoy your first video calling with your doctor!

12 3.Tips and Troubleshooting for VSee A. Control Your Video Windows i. Adjusting your video window size + plus key (+) to make video bigger + minus key (-) to make video smaller ii. Tiling video windows along one side of your screen + [Arrow Keys] in the direction you want the windows to align + to tile left + to tile top

13 B. Troubleshooting Audio - Can t Hear i. If you cannot hear the other person: 1. Make sure that the other party has not muted his/her microphone. 2. Check if the remote person has selected the correct audio input device (i.e. microphone) and the correct audio output device (i.e. speaker). Onher PC, have her go to the bottom right of her local video window, click the gear icon >"Audio and Camera Setup. If this doesn t resolve the issue, restart VSee to sync with the device; then, re-select the device.

14 ii. If the other person can t hear you: a. Make sure you are not running other video conferencing software on your Mac, e.g. Skype. If you are, please make sure you quit those programs, and then restart VSee. (You can restart by clicking "VSee" at the top left corner of your screen, and select "Quit VSee". then start VSee again.) b. Upon restarting VSee, please click on "VSee" at the top left corner of your screen, and select "Preferences...".Select the "Audio" button in the top left-hand corner of the window that appears, Make sure you have selected the right microphone and speaker device. Use the test sound buttons to verify if they are selected correctly. iii. If you are using Jabra speakerphone, make sure it is not muted. If you see a red light, it is muted. Tap on the microphone icon (in Section 1) to un-muted it. C. Troubleshooting Audio - Echo Echo is caused by a user's microphone capturing the audio being output by the speaker. Here are a few things you can do to troubleshoot echo: i. If you are hearing an echo of your voice, it means that the OTHER user's microphone is causing the echo. Ask the call participant to turn down their speaker volume, or use headphones instead of speakers (this completely eliminates the possibility of echo). Turning the speaker all the way up also causes clipping.

15 ii. iii. If you are using the webcam mic, we suggest using the built-in mic and speaker. Sometimes when the microphone and speaker are two different devices - there's clock drift - which would cause echo. Use speaker phones. We recommend Jabra 410 Speakerphone (or Jabra 510 for BlueTooth support). Make sure the speakerphone is selected in "Audio and Camera setup".